Global Chemical Manufacturer Reduces the Cost and Risk of Managing Change Across SAP with Worksoft
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Accelerating Product and Service Innovation © 2014 IBM Corporation 1 Reduce the cost and risk of managing change across SAP Customer Success Story: Leading Global Chemicals Company Implementing an End-to-End Test Management Platform with IBM Rational and Worksoft Certify® Sascha Hahn Key Account Manager IBM Software, Rational [email protected]
description
At the 2014 SAP TechEd && d-code Conference in Berlin, IBM and Worksoft recently presented a customer case study of success with automation at a large, global chemicals manufacturer. Originally presented by Sascha Hahn of IBM at the 2014 SAP TechEd && d-code Conference in Berlin.
Transcript of Global Chemical Manufacturer Reduces the Cost and Risk of Managing Change Across SAP with Worksoft
Accelerating Product and Service Innovation
© 2014 IBM Corporation1
Reduce the cost and risk of managing change across SAP
Customer Success Story: Leading Global Chemicals CompanyImplementing an End-to-End Test Management Platform with IBM Rational and Worksoft Certify®
Sascha Hahn
Key Account Manager
IBM Software, Rational
© 2014 IBM Corporation
Accelerating Product and Service Innovation
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Customer Success Story: A Leading Global Chemicals Company uses IBM Rational & Worksoft Certify® for End-to-End Business Process Testing
Ensuring strict regulatory compliance, e.g. FDA Validation & Documentation
Managing cross-divisional communication paths and align with complex Business Unit requirements
Fulfilling tight Test Setup & Execution schedulesdriven by Quarterly Business Releases
End-to-End Business Processes involve a multitude ofNon-SAP and Legacy Applications
Customer’s Key Challenges in Software Quality Management
© 2014 IBM Corporation
Accelerating Product and Service Innovation
Customer Success Story: A spiral of complexity in the customer’s previous Quality Management process critically endangered timely delivery of Business Releases:
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SAP GUIWeb
Dynpro
Web
Applications
Line of Business“Business Critical Areas
Process Owners”
IT: QA DepartmentRegression Test
Automation Team
Management
and AuditorsInternal or
external
validation
Java & .NET
Applications
Requirements and Test Cases are
provided by the Business Units
Each application has own Test
Cases, no End-to-End process view
Each division uses a different Excel
and/or Word template
Test Steps are barely commented,
subject to error-prone interpretation
Manual Test Execution
Script-based Test Automation
~ 10 experts100+ testers
HP QTP or IBM RFTSAP SolMan
© 2014 IBM Corporation
Accelerating Product and Service Innovation
Customer Success Story: A spiral of complexity in the customer’s previous Quality Management process critically endangered timely delivery of Business Releases:
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- Manual collection of screen shots required
-Tedious and error-prone Excel consolidation of Test Results
- Difficulty to provide all documents during short-term FDA audits
- Test Cases are not fully commented / explained by the Business Owners
- Misinterpretation in I.T. leads to huge coordination efforts (Email / Phone Calls)
- Large amount of overhead cost and Test Case / Test Script adjustments
- Manual Testing is a time-consuming cost driver
- Script-based Automation saves time initially, but is only accessible to experts
- Script-based Automation requires high Maintenance efforts on changes
- Analyzing the entire Business Process require huge consolidation efforts
- Test Cases might be incompatible across applications, errors come up during UAT
- Difficult root-cause analysis due to missing End-to-End test reports
Customer’s problems generated by manual & script based testing:
© 2014 IBM Corporation
Accelerating Product and Service Innovation
Customer Success Story: IBM Rational & Worksoft Certify® helped to overcome organizational barriers and reduce tedious, time-consuming manual testing
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SAP GUIWeb
Dynpro
Web
Applications
Line of Business“Business Critical Areas
Process Owners”
IT: QA DepartmentRegression Test
Automation Team
Management
and AuditorsInternal or
external
validation
Java & .NET
Applications
IBM Quality Manager
Test Planning, Test Setup, Test Case Mgmt.
Real-Time Status Dashboards & Report Generation
Scheduling of Automated Regression Tests
Certify® Capture™
Business Unit experts record and comment their E-2-E Processes
Certify®
Advanced Fine Tuning of Test Cases (Variabilization, If-Else Logic, Test Data Mgmt., Scheduling, etc.)
Requirements
Defect Tracking
Script-free
Script-free
© 2014 IBM Corporation
Accelerating Product and Service Innovation
Customer Success Story: IBM Rational & Worksoft Certify® helped to overcome organizational barriers and reduce tedious, time-consuming manual testing
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- Database-driven traceability across the Lifecycle, direct link to requirements
- Detailed documentation of E-2-E Process Test Results (with steps + screen shots)
- Central Test Management platform to setup and executive tests
- Live Recording via “Capture” performed by the Business Process Owners
- Less coordination / less mis-interpretation due to Record- & Comment features
- Automated Test Cases run overnight / on weekend
- Reduced Automation effort due to Recording from Line of Business
- Reduced Maintenance effort on changes due to GUI tool – no scripting!
- Recording, executing and documenting full End-to-End Business Process
- Quickly detect errors due to Integration / interplay of different technologies
Customer’s benefits after implementing E-2-E Test Management:
© 2014 IBM Corporation
Accelerating Product and Service Innovation
Key Benefits after implementing IBM Rational & Worksoft Certify®
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Easily Accessible to Business
Users
E-2-EBusiness Process
Coverage
ALMIntegration
No scripting skills required!
Significantly reduced coordination effort
between LoB and Test Engineers
compared to Excel-based Test Cases
Full traceability to Business
& Technical Requirements Direct creation and linkage to
Defects and Work Items
Precise Test Result Documentation
& Real-Time Reporting
Embrace Non-SAP
technologies into
End-to End Test Cases
SAP GUI, UI5, Web Dynpro,
HTML, Java, .NET, Mainframe, CMRs, Mobile Apps, etc.
© 2014 IBM Corporation
Accelerating Product and Service Innovation
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© Copyright IBM Corporation 2014. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of any kind, express or implied. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, these materials. Nothing contained in these materials is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in these materials to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. IBM, the IBM logo, Rational, and other IBM products and services are trademarks of the International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others.
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