Applications Manager helps global airline giant scale new heights!

About the customer

• Global airline giant with operations across Europe, Americas, Africa, Middle East, Asia, and Australia.

• Leading airlines with one of the largest fleets in the world.

• Over 20,000 employees.

• Services in over 100 destinations across the world.

IT team's responsibilities:

• Monitor over 2000 applications and servers consistently.

• Maintain and develop the server infrastructure in the organization.

• Avoid unplanned outages and address downtimes immediately.

• Ensure the availability of applications and their underlying components at all

times.

Keeping in mind the impact any outage can cause to our

operations and revenue, it is important to have the best

monitoring solution employed to ensure uninterrupted

delivery of services.

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Applications Manager ensures that the global operations of the airline are not impacted by any

unplanned or sudden downtimes.

Applications monitored with Applications Manager:

• MS Exchange

• IIS

• MS SQL

• Database queries

• Linux server

• File/directories

• Ping

• Oracle database servers

• Websites

• Active directory

• Scripts

• Web services

• Windows servers

Before Applications Manager

The IT team was finding it challenging to:

• Understand and manage complex setups. ✘

• Have an overall control over servers. ✘

• Ensure maximum availability and efficiency of servers. ✘

• Configure timely notifications and alerts. ✘

• Eliminate recurring issues. ✘

• Generate precise and timely reports. ✘

After trying out a few monitoring tools, they were still not satisfied with the performances

of any. In fact, their problems kept increasing!

Very expensive Limited range of supported servers

Complex set-ups

Poor tech support

Poor integration capabilities

Issues with third-party code

Issues with troubleshooting

And then they tried Applications Manager!

They instantly gained complete visibility into their applications - something they lacked before.

Customizable Dashboards

• Overall performance stats of applications in one page. Widgets to customize dashboards.

With health and availability history of servers, the airline was able to plan its future business

operations confidently without the risk of unexpected failures.

Health history

Availability history

• Instant alerts in case of any abnormal behavior

• Notify admins immediately

• Troubleshoot before user experiences an issue

Alarms and notifications

Key performance metrics

Monitoring critical performance metrics

helped the airline maximize server

availability and thereby server efficiency.

With Root Cause Analysis (RCA), their admins could not only detect faults but also eliminate them permanently, by identifying the source of the problem.

Reports• Analyse variations in

server performances.

• Better understanding of

issues and troubleshooting

methods.

• Informed business

decisions.

And now…

• Understand and manage complex setups.

• Have an overall control over servers.

• Ensure maximum availability and efficiency of servers.

• Configure timely notifications and alerts.

• Eliminate recurring issues.

• Generate precise and timely reports.

We tried a couple of tools but in the end, the ease of use, wide range of

monitoring capabilities and a reasonable price eventually made us

choose Applications Manager.

Downtimes are rare and server performances now are visibly better.

- IT Team

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Thank you!

Download your free trial here.

anugraha.benjamin@zohocorp.com