Giving Feedback

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Business Savvy, Training Know How

Giving Feedback

2 July 2014

Joanne Vose

© The Business Springboard Limited 2014




About Your Presenter

Joanne holds an MA in Human Resource Management, is a fully qualified Member of the Chartered Institute of Personnel & Development and is a qualified NLP Practitioner. With considerable experience in people management and training interventions, Joanne’s consultancy and training is valued by her clients for her practical and business orientated approach, providing a complete people management solution to support organisational goals.

Joanne delivers a number of modules for The Business Springboard, including The 4D Manager and the Leadership & Management Development Programme, both of which are recognised for progression to further education.



Disclaimer & Copyright

These materials are designed solely for the use of participants on our courses. These materials shall not be copied or

reproduced in any format whatsoever without the prior consent of The Business Springboard Limited.

The content of these materials does not constitute advice tailored to any participant’s specific needs and to the

maximum extent permitted by applicable law, The Business Springboard or any of its employees or associates shall not be

held liable for any direct, indirect or consequential loss or damage arising as a result of use of these materials.



Welcome

Who should give feedback?

Why give feedback?

Difference between constructive feedback and praise & criticism

Types of feedback

Content, manner, timing & frequency

Questions & Answers



Why Feedback?

What is it we want to achieve?

Does it really make a difference?

Barriers:

‘I’m too busy!’

‘She know’s she’s doing a good job’

‘If I pull him up on that he’ll be worse for the

rest of the week’

‘It’s a petty little thing so I’ll leave it for now’



Constructive Feedback

Constructive feedback is information-

specific, issue-focused, and based on

observations.

Praise and criticism are both personal

judgments about a performance effort or

outcome

Information given is general and vague,

focused on the person, and based on

opinions or feelings.



2 Types of Feedback

Positive feedback is news or input to an

employee about an effort well done

Negative feedback is news to an employee

about an effort that needs improvement.

doesn't mean a terrible performance,

a performance in which the outcomes delivered

should be better

So negative is not a negative word in this case



Giving Constructive Feedback

The guidelines for giving constructive

feedback fall into four categories:

Content

Manner

Timing

Frequency



Content

What you say in the constructive

feedback.

In your first sentence, identify the topic or

issue that the feedback will be about.

Provide the specifics of what occurred.

Without the specifics, you only have praise

or criticism.

This is Key!



Manner

How you say the constructive feedback Carries more weight than what you say

Be direct

Avoid ‘need to’ phrases

Be sincere & avoid giving mixed messages

In positive feedback sessions, express appreciation

In negative situation express concern

Give feedback person-to-person

State observations not interpretations

Beware – Bullying risk!



Timing

When do you give an employee feedback

for a performance effort worth

acknowledging?

ASAP - feedback should be given in real-

time, as close as possible to when the

performance incident occurs

The events are fresh in everyone's minds.

If not, the value of the constructive feedback

is lessened



Frequency

How often should feedback be given?

regularly to acknowledge real performance

don't acknowledge how they are performing

only once or twice a year

keep notes on the performance feedback

Don’t rely on your memory!



Questions & Answers



Inspiring training & development for

real business results • bespoke in-house training

• off-the-shelf workshops

• seminars and webinars

• business mentoring

•The 4D Manager

•marketing & PR

• finance

• people

• customer service

• leadership & management

www.thebusinessspringboard.co.uk



Want to Know More? Following the successes of our in-house programmes,

The Business Springboard is currently running a serious

of ‘Pop Up’ training courses, designed to give a focused,

bite sized training session to develop managers in key

areas:

Small groups to allow individual mentoring and action planning

Half day courses

Making real changes by enhancing management skill sets

Topics include Managing Performance, Giving Feedback,

Interview Sills and Attendance Management

Next dates in Yorkshire –

Managing Performance – 3rd September 2014

Giving Feedback – 10th September 2014

• View more FREE webinars at

www.shorebird-rpo.com/free-webinars

• Join our LinkedIn Group to access slides

and recordings http://linkd.in/1acZPdh

• Connect on social media

Thank you

0113 322 7240 [email protected] www. shorebird-rpo.com

http://shorebird-rpo.com/home-page

http://shorebird-rpo.com/free-webinars





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Giving Feedback

Leadership & Management

Transcript of Giving Feedback