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  • GIVE. ADVOCATE. VOLUNTEER.

    LIVE UNITED

    Measurable Impact 2017 San Antonio, Texas

    November 9, 2017

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 2

    You unlock this door with the key of imagination. Beyond it is another dimension—a dimension of

    sound, a dimension of sight, a dimension of mind.

    You're moving into a land of both shadow and substance, of things and ideas.

    You've just crossed over into the Performance Measurement Zone.

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 3

    Objective

    •  Review moving from seven areas of focus to investing in education, financial stability, and health.

    •  Identify the difference between activities/outputs and outcomes/indicators and the relationship between the two.

    •  Develop performance measures that clearly identify the impact we want to track and measure.

    •  Identify the appropriate tools that will ensure we are collecting the performance measures we want to track and measure.

    •  Create examples of messaging that clearly demonstrate our impact.

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 4

    Introductions

    Introduce yourselves to each other, including:

    1.  Your name;

    2.  Organization;

    3.  Your current performance measurement procedures.

    Someone take note of the performance measurement discussion and be prepared to share with the larger group.

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 5

    Performance Measurement Trail

    Funding Agencies

    Identifying Focused

    Areas

    Funding Programs

    Outcome Measures

    Community Investment

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 6

    Conversation

    Working at your tables, identify your organizations’ early “focused care areas” or primary areas of focus.

    1.  What are the similarities across organizations?

    2.  Any major differences?

    Be prepared to share your discussion with the larger group.

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 7

    Focused Care Areas

    We had seven focused care areas:

    •  Helping Our Children •  Guiding Our Youth •  Strengthening Our Families •  Supporting Our Seniors •  Turning Disabilities into Abilities •  Providing Emergency Assistance •  Improving Our Community’s Health

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 8

    Performance Measurement Trail

    Funding Agencies

    Identifying Focused

    Areas

    Funding Programs

    Outcome Measures

    Community Investment

  • Common Areas of Interest & Community Wide Outcomes

    •  Increase parental involvement with children’s education to promote academic achievement

    Parental involvement with their child’s

    education •  Improve parents/guardian ability to provide a

    stable and nurturing home environment Parental stress related

    to family pressures

    •  Increase children’s readiness for school Child development and school readiness

    •  Provide effective learning experiences to promote school readiness and school performance

    School performance

    •  Keeping our children safe Family safety

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 9

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 10

    Helping Our Children 16 Performance Measures

    1.  Increase or maintain family involvement with child’s education

    2.  Increase parent/guardian awareness of early childhood development skills

    3.  Decrease parent stress regarding child care

    4.  Increase parent’s comfort with child care

    5.  Increased ability of parents to obtain and maintain employment

    6.  Increase parental awareness regarding community resources

    7.  Increase age-appropriate developmental performance and health indicators

    8.  Improve gross/fine motor skills 9.  Improve social skills 10. Improve age-appropriate behavior

    11.  Increase readiness for kindergarten through pre-k program participation

    12. Improve or maintain academic attendance

    13. Improve or maintain academic performance

    14. Increase or maintain children’s physical safety

    15. Increase children’s knowledge and skills to protect themselves

    16. Increase parent’s knowledge and skills to protect their children

  • Area #1: Parental involvement with their child’s education

    Summary of Outcomes:

    1.  Increase or maintain family involvement with children’s education

    2.  Increase parent/guardian awareness of early childhood development skills

    Community Wide Outcome: Increase parental involvement with children’s education to promote academic achievement.

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 11

  • Rinse and Repeat

    Guiding Our Youth •  7 common areas of

    interest and community wide outcomes

    •  23 performance measures

    Strengthening Our Families •  7 common areas of

    interest and community wide outcomes

    •  84 performance measures

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 12

  • Rinse and Repeat

    Supporting our Seniors •  5 common areas of

    interest and community wide outcomes

    •  16 performance measures

    Turning Disabilities into Abilities •  5 common areas of

    interest and community wide outcomes

    •  38 performance measures

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 13

  • Rinse and Repeat

    Providing Emergency Assistance •  4 common areas of

    interest and community wide outcomes

    •  13 performance measures

    Improving Our Health •  4 common areas of

    interest and community wide outcomes

    •  36 performance measures

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 14

  • Summary

    •  7 focused care areas •  37 common areas of interest and

    community wide outcomes

    •  226 performance measures

    What could possibly go wrong?

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 15

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 16

    Performance Measurement Indicators & Tools

    •  Attendance •  Surveys

    •  Tests •  Self Report

    •  Case Management Records

    •  Observation

    •  Assessments •  Screening Tools

    •  Health Records

    •  Behavioral Inventory

    •  School Records •  Questionnaires

    •  Participation •  Medical Records

    •  Task Analysis

    •  Case Plan Reports

    •  Client Records/Files •  Satisfaction Surveys

    •  Logs/Sign In Sheets

  • Is This Too Complicated?

    •  Performance measures with no identified indicator and/or measurement tool.

    •  Which program is tracking which performance measure?

    •  The tools are just recommendations. •  What are the results of our efforts?

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 17

  • Performance Measures Database

    •  We designed and implemented an Access database where we could record the performance measures, indicators, measurement tools, and results.

    •  The purpose of this database was to allow us to “roll up” the submitted data and look for commonalities.

    •  This data would be used to help us modify performance measures as needed.

    GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 18

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 19

    Conversation

    Working at your tables, discuss the following:

    1.  What do you think the data from the performance measurement database revealed?

    2.  What do you think a logical next step would be depending on what the data told us?

    Be prepared to share your discussion with the larger group.

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 20

    Oh, well…

    •  Our performance measurement database was accidentally deleted by an inept IT director.

    •  The database could not be recovered.

    •  Years of data entry was gone.

    •  We didn’t get the chance to extract or study the data.

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 21

    Standardized Performance Measures

    •  We have been actively reporting performance measures to the community for over ten years.

    •  There was great diversity in reported performance measures making it difficult to report the true impacts of our collective work.

    •  Standardized performance measures will allow us to continue measuring results of funded programs and formulate a clear message to our community.

    •  Standardized performance measures will demonstrate how programs contribute to community level impact.

  • GIVE. ADVOCATE. VOLUNTEER. LIVE UNITED 22

    Conversation

    Each table will be assigned a focused care area with corresponding performance measures.

    Working at your tables, develop a list of standardize