Dep. 513 Labor Relations International & Human Rights

GIRN – Vevey Switzerland – alternatives to an IFADPDHL

Bonn, November 7th, 2013 Linda Kromjong

Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA 2

Organizational Setup in 4 Divisions

Regulatory Environment

Among the top 10 largest employers

Global Industrial Relations

demand for IFA

Key Facts about Deutsche Post DHL

CoC and SCOC in placecomplaint filed

Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA 3

Dialogue Models Benefits

early information about potential issues

shared solutions

common understanding of company performance drivers

Strong focus on local level, working well in Europe but missing on global level

Working Well

Challenges

DPDHL Dialogue Model

Germany: ver.di member of Supervisory Board

Local: Works Council

EU: European Works CouncilEuropean Social Dialogue

Global: current dialogue through OECD NCP Germany

Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA 4

Investigation Models Benefits

know our risks

due diligence in place

continuous improvement

Variety of internal investigation formats in place Working Well

Challenges

DPDHL Investigation Model

IR Risk Assessment for highprofile countries

Audits: global and local

Compliance office and compliancehotline in place

No joint investigation withexternal stakeholders

Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA 5

Remedy Models Benefits

early warning system - limit business disruption

one DPDHL perspective

education & awareness driving employee engagement

Local issues escalated through IR Forum and shared cross-divisional

Working Well

Challenges

Issues sorted locally

Escalation criteria defining whenissues to be sorted globally

cross-divisional IR Forum for best practice sharing established

Prevention: developing IRAwareness Training through e-learning

DPDHL Remedy Model

Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA 6

Communication Models Benefits

stakeholder management

brand protection

consistent communication & best practice sharing

Only reactive external communication, strengthening of internal communication via IR Forum

Working Well

Challenges

DPDHL Communication Model

IR Forum: internal communication

Set up of External StakeholderManagement Project to developexternal communication strategy

Only reactive external communication

Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA 7

Alternatives to an IFA – agenda November 12, 2013

Alternatives to an IFA

Introduction Linda Kromjong 9:30

Company examples Albert Martens, Enrique Rueda and Linda Kromjong

9:35

Q&A all 10:05

Brainstorming solutions in groups all 10:15

Sharing solutions and wrap up all 10:45

Coffee all 11:00

Deutsche Post DHL | PageGIRN – November 12-13, 2013 – workshop alternatives to an IFA 8

Alternatives to an IFA – guiding questions for discussion

1. Dialogue models:

• what dialogue models do you have?

• what are the success criteria for a productive dialogue?

• what future models do you envisage?

• what topics to discuss at what level – local versus global?

2. Investigations of issues:

• how to you deal with investigation issues – company audit only, jointly with social partners, other external parties?

• what works – what does not work – what are your suggestions?

• how do you report on issue found and remedy for resolution?

3. Solutions how to deal best with campaigns and remedy models:

• how to find the balance between global and local responsibility, where do you solve issues?

• what escalation processes do you have in place?

• what remedy model do you have in place?

• what is the most effective level to communicate solutions externally – local and/or global?

• split in 3 groups • every group all questions• post it’s with suggestions on flip chart• 30 minutes • appoint a spokes person to

share the outcome