G I F TE D POWER

.Unlocking the strength of the biggest hearts in the company

A L L O F U S / B E T T E R C O N N E C T E D

At Bank of America, I am not looked down on.

I am happy to come to work and I love all the

people I come in contact with; they are all my

friends, even the managers.

Tommy Fields / Support Services

Intellectual Disability is our gift.

Its our strength. Our power. Our pride.

Its what makes us more resourceful.

More compassionate. More courageous.

More committed. Its our reason for saying,

Define us by our actions. Cherish us for our

personalities. Reward us for our accomplishments.

In Support Services, we are more than accepted

we are embraced and promoted. We are supportive

of and supported by our peers and when we win,

we win together. We build communities together.

We finish the job together. We spread enthusiasm

together and we improve the bottom line together.

Were a team and a family and a crew and a squad.

We pave the way for people to live in a more

accepting world, reaching goals doubters may

have never dreamed for us. Sometimes, we even

surprise ourselves, simply because our presence

inspires possibility.

We want to be the best place to work for every

Bank of America employee. We do that in many ways,

including with competitive pay and benefits,

the opportunities we offer for teammates to advance

their careers through professional development and our

culture of inclusion so employees can celebrate their

diversity and be themselves at work. No group at

Bank of America embodies this more deeply than

our Support Services team.

Brian T. Moynihan / Chairman of the Board, Chief Executive Officer

By recognizing the magic in each other,

were helping to break down barriers.

Anne Finucane / V i c e C h a i r m a n

Con

tent

Inspire Purpose This is our greatest opportunity.

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We All Have Potential Making the most important commitment to the team.

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The Strongest Link in the Chain How Support Services holds the company together.

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Sweat, Laughter and Likes Our secrets to placing joy in the process.

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Opportunity Rocks Winning and learning together.

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Invite the Magic Tips for getting talent to the party.

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Inspire Purpose

Inspire Purpose

Intellectual Disabilities in the Workplace Intellectual Disabilities are the most common developmental disabilities, affecting millions of Americans. Below are some considerations to help us better understand ID, and to successfully integrate employees with ID into the workplace:

Approximately 6 .5 mil l ion

Americans have an intel lectual

disabi l ity

of total U.S. population 1-3%

S o u r c e : S p e c i a l O l y m p i c s . W h a t I s I n t e l l e c t u a l D i s a b i l i t y ? ( 2 0 1 7 ) . S p e c i a l o l y m p i c s . o r g . R e t r i e ve d f r o m h t t p : / / w w w. s p e c i a l o l y m p i c s . o r g / S e c t i o n s / W h o _ We _ A r e / W h a t _ I s _ I n t e l l e c t u a l _ D i s a b i l i t y. a s p x

The majority of adults with intellectual disability are unemployed or underemployed

Source : Quest ions & Answers about Persons wi th Inte l lectual D isab i l i t ies in the Workplace and the Amer icans wi th D isab i l i t ies Act (ADA) . (2017) . Eeoc .gov. Ret r ieved f rom https : / /www.eeoc .gov/ laws/types/ inte l lectual_d isab i l i t ies .c fm#fn7

https://www.eeoc.gov/laws/types/intellectual_disabilities.cfm#fn7http:Eeoc.govhttp://www.specialolympics.org/Sections/Who_We_Are/What_Is_Intellectual_Disability.aspxhttp:Specialolympics.org

34%

of adults with an intellectual disabil ity are fully employed

S o u r c e : H a n a n e l , S . ( 2 0 1 4 ) . To o m a n y i n t e l l e c t u a l l y d i s a b l e d a r e s t i l l e x c l u d e d f r o m t h e wo r l d o f wo r k , s t u d y s a y s . T h e Wa s h i n g t o n Po s t . R e t r i e ve d f r o m h t t p s : / / w w w. w a s h i n g t o n p o s t . c o m / p o l i t i c s / t o o - m a n y - i n t e l l e c t u a l l y - d i s a b l e d - a r e - s t i l l - e x c l u d e d - f r o m - t h e - wo r l d o f- wo r k- s t u d y - s a y s / 2 0 1 4 / 0 2 / 1 7 / f 2 1 e a 3 4 a - 9 7 f 7 - 1 1 e 3 - a fc e - 3 e 7 c 9 2 2 e f 3 1 e _ s t o r y. h t m l ? u t m _ t e r m = . e 6 f a 6 9 b e 6 e 4 f

People with ID can successful ly

stay employed

of people who work in a competitive setting have been there three years or more 62%

S o u r c e : S p e c i a l O l y m p i c s . W h a t I s I n t e l l e c t u a l D i s a b i l i t y ? ( 2 0 1 7 ) . S p e c i a l o l y m p i c s . o r g . R e t r i e ve d f r o m h t t p : / / w w w. s p e c i a l o l y m p i c s . o r g / S e c t i o n s / W h o _ We _ A r e / W h a t _ I s _ I n t e l l e c t u a l _ D i s a b i l i t y. a s p x

http://www.specialolympics.org/Sections/Who_We_Are/What_Is_Intellectual_Disability.aspxhttp:Specialolympics.orghttps://www.washingtonpost.com/politics/too-many-intellectually-disabled-are-still-excluded-from-the-world

We Al l Have Potential

We Al l Have Potential

With a customer base of more than 50 million,

a global company like ours can have a tremendous

impact when we leverage our platform to raise

awareness and support.

Kelly Fredrickson / Marketing Executive at Bank of America

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At Bank of America, we embrace diversity and different perspectives to help create a better and more inclusive world for all. This commitmentreflected in our partnerships with organizations like Special Olympics and the Ad Councils Love Has No Labels campaign is an integral part of who we are, and an essential part of how we work.

We honor a culture based on inclusion and respect by recognizing the potential of every employee. Were focused on creating an environment where all employees, including those with disabilities, have an opportunity to succeed and achieve their goals. Our Support Services division is an in-house marketing and fulfillment operation with 300 employees.

O u r e m p l o y e e s r e f l e c t o u r v a l u e s o f d i v e r s i t y a n d i n c l u s i o n Our Support Services division has been employing teammates with Intellectual disabilities for over 25 years.

O u r p r a c t i c e s m a k e b u s i n e s s s e n s e As Support Services senior executive Mark Feinour explains, Were just like any other business, we just happen to have a different talent pool that we draw from.

O u r e f f o r t s h e l p c o m m u n i t i e s t h r i v e Support Services gives individuals facing barriers to employment the opportunity to achieve financial stability and become successful members of their communities.

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The Strongest Link in the Chain

The Strongest Link in the Chain

One of Bank of Americas Core Values is to Embrace the power of our people. With the understanding that diversity and inclusion are good for business and make our company stronger, Bank of America maintains the Support Services division.

This department, which has been in existence for over 25 years, illustrates our companys passion to help people with disabilities achieve career success. We operate in:

Newark, Delaware Belfast, Maine Boston, Massachusetts Dallas, Texas

Maintaining integrated relationships with other Bank of America lines of business, the Support Services team primarily provides fulfillment, printing and warehouse distribution functions. The team is a tremendous resource within the bank, utilizing a business model focused on quality, commitment and sustainability.

Since its inception, Support Services has delivered exceptional service on a daily basis while conducting operational and logistic support.

It shows that there are really no limitations. We can all do things that people never thought we could.

Latricia Saucier / Support Ser v ices Employee

Mission Our mission is to provide Bank of America businesses with the product or service they need, while providing meaningful employment to people with disabilities. Employees are provided competitive wages and full company benefits, and are expected to meet the same quality standards as in other departments. Each employee has the opportunity to develop professionally, and is coached according to their individual level of capabilities.

Being a member of the Support Services team also offers the opportunity to have an overall enhancement to their quality of life. As a Bank of America employee, an expanded social and recreational network is offered, and human resources support is provided, allowing for a reduced dependency upon the government system for health care and

Social Security resources.

The thing that makes me most proud is seeing

employees come to work, be promoted, buy a house,

and even get married and start a family- I get chills

when I talk about it.

Mark Feinour / Support Ser v ices Senior Execut ive

Sustainability Feedback from Bank of America lines of business has always been positive. In utilizing internal partnerships, the company has realized cost savings in a few different ways:

There i