getting to the heart of patient centered care
-
Upload
bcpsqc -
Category
Healthcare
-
view
128 -
download
0
Transcript of getting to the heart of patient centered care
GETTING TO THE HEART OF PATIENT-CENTRED CARE
Quality Forum 2015 #QF15
Sara Charlton, RN, BScN, MSN (candidate)
Practice Consultant – Care Experience Strategic Direction
Providence Health Care
Patient & Family Centred CareTheory Burst
3
Outline
• What is Patient and Family Centred Care?
• How do we define family?
• The 4 core values of PFCC
• Examples of PFCC in action
4
Patient and family centred care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among the people we serve, their families, and care providers.
5
What does Family mean?
Basic unit in society consisting of people who are related to each other
Synonyms: blood, clan, folks, house, kin, kindred, kinfolk, lineage, people, tribe
Family is a group in which people interact in order to achieve a common goal.
Family Goals include providing affection, protection, sense of belonging, and guiding and supporting one another.
Family is any group of people bonded either biologically, emotionally, or legally. That is the group of people that the patient defines as significant for his or her well being.
family is defined by the patient
6
PFCC: 4 Core Values
• Respect & Dignity
• Information Sharing
• Participation
• Collaboration
7
Respect & Dignity
Patients & Families are treated with respect and dignity throughout their healthcare experience
8
9
Information Sharing
Patients have timely access to useful information about their health and healthcare processes
10
Participation
Patients and families are invited to partner with the healthcare team at the level that they choose
11
12
Patients and families are invited to partner with healthcare organizations in policy and program design and evaluation
Collaboration
13
14
The Patient Perspective
TRIZ
DESIGNING A PERFECTLY ADVERSE SYSTEM
THE WORST POSSIBLE RESULTS FROM YOUR
WORK
Lipmanowicz, McCandless 17
P
AL
ET
TE
OF
LIB
ER
AT
ING
ST
RU
CT
UR
ES
Des
igne
r: L
esle
y Ja
cobs
Why do we use TRIZ?
• Speak the unspeakable
• Challenge the status quo & sacred cows
• Gives permission to discuss taboo subjects
• Builds trust
TRIZ – First Step
Be creative! Make yourself laugh! This is SERIOUS FUN…..
Reflect in your small group, make a list of “to do’s” in answer to:
How can we ensure that the care we provide is
NOT patient-centered?
TRIZ – Second Step
Go down the list and ask:
Is there anything on this list that we currently practice, even remotely?
Is there an element of truth in here?
Circle the ones that you are … cross out the ones that you are not doing EVER.
TRIZ – Third Step
Go through your list of identified truths:
•Separate into themes •What actions could you take to address?
With the person next to you …
Reflect on these questions:
•What have we learned today?•What are you most encouraged about?•Where is the potential?