getSayDo_getting started as a member_w-principles

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Three Principles of getSayDo™ Transparency All feedback is visible to all getSayDo members. Aggregation All feedback is displayed in aggregate. Meaning users view the trend, and individual identities are hidden – enabling unfiltered feedback. Simplicity Enable members to get in, get what they need, and get on with an informed view.

description

A quick summary of the principles that guide getSayDo uses to make customer listening easy.

Transcript of getSayDo_getting started as a member_w-principles

Page 1: getSayDo_getting started as a member_w-principles

Three Principles of getSayDo™

TransparencyAll feedback is visible to all getSayDo members.

AggregationAll feedback is displayed in aggregate.

Meaning users view the trend, and individual identities are hidden –

enabling unfiltered feedback.

SimplicityEnable members to get in, get what they need,

and get on with an informed view.

Page 2: getSayDo_getting started as a member_w-principles

Getting Started

Provide feedback on the experiences you’ve had with vendors.

View feedback that customers have provided for your business, vendors, and competitors.

Request feedback from your customers (weekly, monthly, etc.) to understand how they really feel.

Your Next StepsSearch for a vendor’s name in the search bar.

Answer six questions about your experience with that vendor.

View the resulting SayDo Score you’ve given to the vendor.

That’s it! Now you’re ready to provide feedback on all the vendors you work with.

Your Next StepsSearch for a business’s name in the search bar.

View aggregated feedback on the at-a-glance dashboard.

Select a feedback dimension for an expanded view. (Orion & Hercules members)

Your Next StepsImport customer contacts individually or all at once.

Send requests to the contacts you want feedback from.

Customers will provide feedback the same way you did in step 1.

View your feedback as it flows in!

NOTE: To maximize response rates, send an “FYI, [our company] is using getSayDo to listen to customer feedback” notice to your customers from a recognized company rep before using the Request Feedback feature.

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