Get Your Fastest Time Yet: Get Your Fastest Time Yet: Race-winning Solutions from Texas.govRace-winning Solutions from Texas.gov

Janet GilmoreAssistant Director, DIR

Erin HutchinsDirector of Portal Operations, Texas.gov

Brian StevensonDirector of Core Services, Texas.gov

AgendaAgenda Gain a Competitive Advantage with Texas.gov

— The Warm-up: A Texas.gov Overview— What is Texas.gov?— The Need for Speed— By the Rules: Program Governance— Measuring Performance: Key Success Indicators— Cheers from the Fans: What Texans are Saying

Comprehensive Training Program: What We Offer— Core Strength: Texas.gov Core Competencies— Increased Flexibility: Flexible Funding Solutions— Personal Training: Service After the Sale— Resistance Training: Security— Endurance Electronic Payment Processing

What We Can do for You— Cross Training: Popular Texas.gov Services & Solutions— Texas.gov Products Can Get You to the Finish Line

2

From a 5K to a Marathon: From a 5K to a Marathon: Texas.gov Solutions Can Help You Texas.gov Solutions Can Help You

Gain a Competitive EdgeGain a Competitive Edge

April 19, 2023 Proprietary and Confidential 3

The Warm-up: A Texas.gov OverviewThe Warm-up: A Texas.gov Overview

4

What is Texas.gov? What is Texas.gov?

A Successful Public/Private Partnership — Innovative, cost-effective, and collaborative public/private partnership between

Department of Information Resources (DIR) and Texas NICUSA, LLC — Awarded contract July 31, 2009 and began January 1, 2010— Robust governance structure to support G2G, G2C, and G2B applications and services

An Innovative Business Model— Self-funded, transaction-based program — Contributes to The State of Texas General Revenue Fund

Award-winning— Best of Texas Award – Center for Digital Technology— Web 2.0 State and Local Government Award – Public Technology Institute— Gold Screen Award of Excellence – National Association of Government Communicators— ClearMark Award – Center for Plain Language— GovMarks Award – GovMark Council

5

The Need for SpeedThe Need for Speed

Alternative to Traditional Procurement Methods— Texas.gov develops web-based applications and services for state and local

governments — Entities can leverage the Texas.gov Master Agreement to eliminate the RFP

process and allow for quicker time-to-market

6

By the Rules: Program GovernanceBy the Rules: Program Governance Governing Authorities— Transparency into Texas.gov operations— Provides platform for stakeholders to contribute to Texas.gov strategy and

direction— Ensures adherence to Texas.gov’s mission

Partner Representation DIR & TxNICUSA

Measuring Performance: Key Success IndicatorsMeasuring Performance: Key Success Indicators

Governance— 115 Customer Agreements — 1,000+ service and subcontract agreements managed— 7 Governance Authorities created and leveraged to manage the Texas.gov program

Services— 1,000+ online services via 150 web-based applications— 225+ participating state agencies and local governments

Performance— $17 billion+ in state and local revenue processed by Texas.gov— $87 million+ in contributions to the State’s General Fund— 145 million+ financial transactions securely processed

Portal— 217 million+ visits to Texas.gov since its inception

April 19, 2023 Proprietary and Confidential 8

Cheers from the Fans: Texans Praise Texas.govCheers from the Fans: Texans Praise Texas.gov

April 19, 2023 Proprietary and Confidential 9

“I love this service! Thanks for providing a worry-free, easily accessible way to renew my professional license.”-Board of Veterinary Medical Examiners | Veterinarian License Renewal

“The service was clear, easy, and quick to navigate.” -State Health Services | Professional Licensing & Certification Renewal

“Perfect! Much easier than renewing through the mail. This is quick and easy.”

-Board of Nursing | Nurse License Renewal

“Great website. Thanks for keeping it clean and easy to use.” -Texas.gov Survey Respondent

“You can’t improve perfect.” -City of Houston | Ticket Pay

Comprehensive Training Program: Comprehensive Training Program: What Texas.gov OffersWhat Texas.gov Offers

April 19, 2023 Proprietary and Confidential 10

Core Strength: Texas.gov Core CompetenciesCore Strength: Texas.gov Core Competencies Application Development

— Design and build online applications that are accessible, multi-lingual, and mobile-ready

Technology Solutions — Manage infrastructure, hosting, networking, quality assurance, and security

Payment Processing — Secure, Payment Card Industry (PCI) Level 1-compliant payment engine offers

end-to-end transaction management services

Marketing and Promotion – Raise awareness and drive adoption

Customer Service — Multi-channel customer service solution and dedicated support team provide

24/7 assistance

April 19, 2023 Proprietary and Confidential 11

Increased Flexibility: Flexible Funding SolutionsIncreased Flexibility: Flexible Funding Solutions

Self-funded Model — Transaction-based— Can include Administration and Subscription Fees

Appropriated Model — Legislative appropriations may be preferred funding source— Apply legislative appropriations to reimburse cost of building and operating service— Models

• Time & Material• Deliverables-based• Subscription Fees• Service Fees

Hybrid Model— Legislative appropriations + self-funded approach

April 19, 2023 Proprietary and Confidential 12

Personal Training: Service After the SalePersonal Training: Service After the Sale

Texas.gov Help Desk– A tiered approach to supporting Partner requests by leveraging the ITIL Framework for

communicating, managing, and resolving incidents

April 19, 2023 Proprietary and Confidential 13

Resistance Training: Texas.gov SecurityResistance Training: Texas.gov Security

Leadership— Participate in local organizations, panels, and leadership

forums at industry events— Extensive security management expertise from reputable

organizations and government entities— Utilize innovative tools and systems to identify, isolate,

and thwart attacks

Compliance— Sarbanes-Oxley— PCI (Payment Card Industry) — CISSP and SANS Certifications— Non-Security certifications including PMP and ITIL

April 19, 2023 Proprietary and Confidential 14

Texas.gov is committed to Texas.gov is committed to safeguarding all personal and safeguarding all personal and financial information.financial information. There have been 0 security There have been 0 security breaches in the life of the breaches in the life of the Texas.gov program.Texas.gov program.

Endurance Training: Electronic Payment ProcessingEndurance Training: Electronic Payment Processing

Secure Payment Engine— A scalable enterprise payment gateway solution

that integrates with the Uniform Statewide Accounting System (USAS)

— Qualified, SAS 70 Type II and compliant with Sarbanes-Oxley and PCI requirements

— PCI Level 1 compliant with Payment Application Best Practices (PABP) standards

April 19, 2023 Proprietary and Confidential 15

In 2010, TPE processed more than 120 million transactions and $12.1 billion in secure payments on behalf of NICUSA’s government partners

Cross Training: Popular Services & SolutionsCross Training: Popular Services & Solutions

Residents — Vehicle Registration and Renewal— Driver License Renewal and Change of Address— Vital Records Orders (birth & death certificates)— Voter Registration

Professional— Occupational Licenses and Renewals— Subscription Renewals

Business— Vehicle Inspection— Business Licenses and Permitting— Electronic Filing for Courts— Driver Record Ordering

City and Local Government— Ticket Payment— Utility Bill Payment— Property and Sales Tax

Donation Services— Match the Promise Foundation (prepaid tuition)— Veteran’s Online Donation

Websites — Emergency Preparedness— Veterans Portal— Texas.gov

Texas.gov Products Can Get You to the Finish Line Texas.gov Products Can Get You to the Finish Line

Proprietary and Confidential 17

Configurable online application that processes one-time and recurring online payments

Integrates directly with your front-end online service to accept all payment types

Point-of-sale payment solution

Online event registration

Ask the Trainers: Contact Us Ask the Trainers: Contact Us

Janet Gilmore, Assistant Director, DIRjanet.gilmore@dir.texas.gov| 512.463.8447

Erin Hutchins, Director of Portal Operations, Texas.gov erin@egov.com | 512.651.9810

Brian Stevenson, Director of Core Operations, Texas.gov bstevenson@egov.com | 512.651.9898

Jennifer Savoy, Director of Marketing & Outreach, Texas.gov jsavoy@egov.com | 512.651.9808