Rhyne Armstrong for LavaCon 2015

Presentation

Session Description

The day has come when we are no longer bound to our desks when it comes to learning about our customers and how they use our products. Whether you work for yourself or an organization, getting out of the office and meeting with customers offers valuable insight to learning how our products are deployed, how user-assistance is used, and how our customers work. In this session, we will discuss tips you can use to make sure you get the most out of the time you spend with your clients, and how your visit can turn into much more than info to help you improve your technical documents.

About the Speaker

Rhyne Armstrong is Director of Documentation at RouteMatch Software. He has 20 years of experience in the technical communication field; often moving from the core discipline of technical writing to the outlying roles of corporate communication, product marketing, and user experience design.Over the last several years, Rhyne has consulted on social media and social networking strategies for several organizations and individuals, and often dives head-first into emerging technologies and communication trends. He is a Associate Fellow of the Society for Technical Communication, serving on the Community Affairs Committee and on the leadership council of the Atlanta Chapter. Rhyne resides in Alpharetta, GA where he spends most of his time shuttling any of his four kids to soccer, ballet, or gymnastics.