Georgia Department of Human Services
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Transcript of Georgia Department of Human Services
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Georgia Department of Human Services
Division of Child Support Services
CSLN Event Leadership Report Out
Moving From Projects to Process
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CSLN RPI TEAM MEMBERS
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• Tanguler Gray-Johnson• DCSS Leadership Team• Training and Staff Development• BRT• Macon Training Center• Stephen Harris
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RPI Methodology
• Collect Data and Analyze Results• Brainstorm• Prioritize Solutions• Implement Solutions• Train Staff on New Process
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Goal
• Currently, there is not a definitive, widely communicated process or procedure that establishes directions on the responsibilities of a DCSS employee in relation to CSLN.
• To develop a standard operating procedure for the CSLN Lien process in alignment with the DCSS strategic goals.
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Observations
• Data Analysis• Reports• Email Communications• CSLN Feedback• Staff Interviews
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Budget
• $48.50 per insurance match• $13.50 per FIDM match• Current file submitted • Matches we can’t file liens on
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Backlog
• Cases in Backlog = 8,261matches • Already paid = $111,523.50• Pending II Cases = 815 matches • Locate Information = 139 cases• Potential Collection of Arrears = $114,223,495.00
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What we didn’t know about CSLN
• Unlimited access at no charge• CSLN Website capabilities (reports)• CSLN training at no charge• Match information• Field Notifications• 2PT CSLN Collections
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What we didn’t know about CSLN
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What we didn’t know about CSLN
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Waste Identified
• Manual tracking• Verification Process• Local office notification• FIDM Matches through FCR
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Recommendations
• Change criteria of information submitted to CSLN• Special Unit assistance with verification process• Special Unit Project for current backlog• Utilize CSLN resources
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BRT/System Needs• Filter information contained in the file submitted to CSLN to exclude
– Bankruptcy Cases– Paying Cases
• Full SOA (current support & repay) received for 60 consecutive days
– Fatherhood Cases– II Cases
A CSLN BPM request form will be submitted if necessary to address the system needs for this event.
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Statewide Impact
• Process establishment• Increase productivity• Maximize employee resources• Cost effectiveness • Increased Collections • Customer Service• Decreased Financial Issues
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Statewide Training Recommendation
• Revisions to EDGE training.• CSLN will provide training to Special Unit.• Create course on LMS for all staff• Standard Operating Procedure• Employee Reference Guide
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Question and Answer