Generic PPT Presentation for ATC use 2016

AIRLINE TRAINING CENTERGREECE

Athens & Thessaloniki

www.atc.com.grAirline Training Center - Greece 2

IATA Authorized Training CentersIndependent training organizations authorized by IATA to deliver training instruction in IATA Distance Learning courses in the fields of:

Travel & Tourism Aviation Cargo Airport Ground Services


Airline Training Center Greece (GR-AIR) is an approved IATA Authorized Training Centre.

IATA Authorized Training Centers


IATA has approved AIRLINE TRAINING CENTER to deliver the following IATA courses:

Approved IATA FOUNDATION Approved IATA AIRLINE CABIN CREW Approved IATA Introductory CARGO Approved IATA AIRPORT GROUND SERVICES



Benefits from studying with Airline Training Center:

We enroll you with IATA We receive and deliver your IATA study material We support your learning with experienced instructors We add training content to the IATA course on local training requirements We register and prepare you for IATA course examinations


IATA International Travel & Tourism Training Program

Go places with a career in travel


AIRLINE TRAINING CENTER

IATA Authorized Training Center since (2001) 187 IATA course graduates in 2014 211 IATA enrolled students in 2015


IATA Travel & Tourism Training Program

250,000 graduates since 1973 200+ Authorized Training Centers in 70 countries


IATA Travel & Tourism Training ProgramA practical training solution

Progressive training, from entry level to management work skills Updated annually by industry experts Global industry recognition A complete curriculum with all study materials A qualification with global recognition A qualification earned in 6 months or less


IATA Travel & Tourism Training ProgramJob opportunities in the world’s largest industry

Tour operator consultant or manager Travel agency consultant or manager Travel call centre agent or supervisor Airline passenger reservations and ticketing officers Tourism offices and ministries Cruise line or hotel staff


IATA Travel & Tourism Training ProgramUpgrade your career with one of the following Diplomas Foundation in Travel & Tourism Travel & Tourism Consultant Managing a Travel Business with HMM

Gain a competitive advantage with a certificate GDS Fares & Ticketing (Amadeus, Galileo or Sabre)


IATA Travel & Tourism Training ProgramUpgrade your competencies with a skill focused e-learning course Geography In Travel Planning Geography Destinations: top 25 visited countries Agency Fees: Best Practices BSP Essentials for Travel Agents


Foundation in Travel & Tourism CourseObjectiveEnable newcomers with no working knowledge or skills to function in a travel related sales and customer service business anywhere in the world.

Endorsed by UFTAA, a global travel agent association Endorsed by the Canadian Institute of Travel Counsellors


Foundation in Travel & Tourism Course Thirteen modules delivered in blended learning format Unique industry reference publications and manuals included in each

student’s training package Optionally can be taken together with the Harvard ManageMentor Program


Three courses in one

INTERNATIONAL AIR FARES & TICKETING GENERAL INDUSTRY KNOWLEDGE GDS TRAINING

Foundation in Travel & Tourism Course


International Air Fares & Ticketing

Apply basic fare construction principles and checks Interpret electronic flight coupons Issue e-tickets Understand the BSP System and procedures Identify credit card payment processes



General Industry Knowledge

Geography and standard travel industry terms Ground and water transportation Hotels and tour packages Industry codes and terms Customer service



GDS Training

Interactive CD-ROM simulation of GDS systems and functionality Amadeus, Galileo, Sabre or Abacus Includes itinerary pricing, storage and e-ticketing commands



Travel & Tourism Consultant CourseObjectiveContinuation from the Foundation Course, gain knowledge about more specialized travel products, price and ticket more complex itineraries, identify industry regulations and enhance marketing and selling skills.

Endorsed by UFTAA, a global travel agent association Optionally can be taken together with Harvard ManageMentor Program

Two courses in one:

INTERNATIONAL AIR FARES & TICKETING GENERAL INDUSTRY KNOWLEDGE


Travel & Tourism Consultant Course

Price complex itineraries and apply advanced fare construction principles and checks

Identify destinations and niche travel products Exchange electronic tickets Describe cruise products Plan group travel and customize tours


Managing a Travel Business & Harvard ManageMentor

ObjectiveTo provide leadership training for team leaders, supervisors and managers of travel businesses

Now includes access to over 24 professional training modules from Harvard Business Publishing


Managing resources, hiring and assessing performance Using effective negotiation skills Knowing agency accounting processes Developing customized and special interest tours with focus on eco-tourism Applying sound marketing approaches and trends Making use of information technology and the Internet Understanding the implications of travel agency resolutions

Managing a Travel Business & Harvard ManageMentor


GDS Fares & Ticketing Course

ObjectiveTo compute basic and intermediate international mileage based fares and issue tickets through the use of the GDS system.


50 hour computer based course Simulation of Amadeus, Galileo or Sabre GDS Teaches IATA fare construction principles by use of GDS systems to

extract fares, rules, etc Available in Internet and CD-ROM format Interactive and simulation learning

GDS Fares & Ticketing Course

www.iata.org/trainingIATA Training & Development Institute 25

BSP Essentials for Travel Agents E-Learning CourseObjective

Learn essential BSP knowledge and skills to improve work efficiency and raise expertise for IATA Accredited Agencies.

1: Introduction to the BSP System and BSP Language

2: Introduction to BSPlink

3: BSP Standard Documents & Procedures

4: BSP Agent Billing Reports & Procedures

5: BSP Agent Remittance Procedures

6: BSP Agent Best Practices and Common Solutions

Final Examination

BSP Essentials for Travel Agents E-Learning Course

“IATA Classroom” contains:

Help function Welcome to the Course Orientation Lesson Technical assistance

List of Learning Modules and Final Examination

Course Home Page


Each module contains several lessons and ends with a review test Learning time per module is 1 – 3 hours Choose to study any module or all modules IATA Certificate upon passing the Final Exam

BSP Essentials for Travel Agents E-Learning Course


IATA Geography in Travel PlanningThis interactive e-course, developed with travel professionals in

mind, appeals to anyone with a passion for travel. Through an engaging web-based presentation guided by an avatar, explore the richness of the world’s geography.


IATA Destination GeographyThis interactive e-course teaches what attracts visitors and

creates tourism. Learn the features of the top 25 countries with the highest annual international arrivals.


IATA Agency Fees: Best Practices Best practices in implementing an agency fee policy Explore the types of agency fees collected by seasoned

practitioners Learn how to properly set fees Practice skills in convincing customers that the travel

professional’s services are worth paying for

IATA International Aviation Training Program

Explore the possibilities


IATA Aviation Training ProgramOperations Training Airport Operations Airport Ramp Services Ground Operations / Station Mgt. Basic Airside Safety eLearning Passenger Ground Services (Amadeus ALTEA) Aviation Security Awareness Basic Airside Safety Introduction to Safety Mgt. Systems (SMS) Fatigue Risk Mgt. Awareness eLearning

Commercial Training Introduction to the Airline Industry Air Transport Fundamentals Passenger Ground Services Airline Cabin Crew Training Airline Customer Service Airline Marketing Airline Finance & Accounting Mgt. Airline Revenue Management

Technical Training * Pilot Soft-skills Maintenance Soft-skills General Aviation Soft-skills

* 22 courses offered in partnership with CAE


Introduction to the Airline Industry

Gain a solid understanding of the air transport business Review industry history Learn the roles of key personnel Understand critical safety and security issues, and the scope of government

and regulatory agencies


Air Transport Fundamentals

Apply your knowledge and skills in the aviation industry and make more effective decisions for your organization Become a more valuable employee or potential employee by having a thorough knowledge of the air transport industry, its function and role. Have insight into current trends and issues in civil aviation, such as aviation safety and security, law and new technology Enjoy your work by acquiring an increased understanding of your professional environment


Passenger Ground Services Gain the knowledge to perform check-in duties and assist passengers using

technology Understand travelers' needs and respond to questions relating to changing

bookings, travel requirements and baggage allowances Perform meet and greets, aircraft boarding and deplaning, ticketing, baggage

service, public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Assist passengers requiring special assistance (UM, VIP, passenger with disabilities, injured)

Gain knowledge about new trends in passenger service and the technological developments in the area of passenger facilitation and security


Airline Cabin Crew Training

Course content covers both the human and technical aspects of the job

Learn about aircraft types and crew responsibilities, safety and emergency procedures

Understand how to handle passenger interaction and customer service issues


Airline Customer Service

Become the expert that sets your airline apart for service excellence and customer loyalty

Discover new trends in service and loyalty programs Improve communication skills, contact strategies and complaints

management Explore cultural awareness issues and stress management techniques


Airline Marketing

Gain marketing know-how to help your airline exceed customer expectations through product innovation, improved service quality and reliability

Discover how to correctly identify needs, segment your target customers and deliver the right promotional messages to improve customer retention

Explore creative marketing strategies, how to develop concrete plans and accurate measurement metrics


Airline Finance and Accounting Management

Learn the basics of financial management and understand this role within the airline management team

Improve your financial analysis skills Explore a functional approach to cost management Discover how to initiate, change and improve performance through practical

airline case studies


Airline Revenue Management

Discover how legacy airlines and low-cost carriers apply basic principles of airline revenue management to meet current industry challenges

Explore pricing and revenue management techniques to leverage capacity potential and maximize profitability

Understand demand and forecasting strategies and how principles of performance monitoring can be used to achieve revenue objectives


Airport Operations

Develop a thorough understanding of the issues and challenges facing airports today

Explore the role of airports in the modern economy Understand operational and business functions, the role of key partners in

the air transport system, and civil aviation regulatory and security procedures


Airport Ramp Services Know how the different departments at airports work. Learn about airport security and ramp safety. Learn about aircraft ground servicing from loading, cabin cleaning and

presentation to aircraft push back. Gain knowledge that will be a real benefit to you and to prospective

employers as it complements the ISAGO Aircraft Handling and Loading Functional Training Specifications, as well as the Aircraft Handling and Loading Dangerous Goods Training Specifications.

Gain a recognized IATA qualification.


Ground Operations Management Acquire the knowledge needed to control and effectively supervise an

airline’s Station in a self-handled or outsourced environment Learn how to use Ground Handling and Service Level Agreements (SLAs)

to suit your Station’s handling needs, reduce costs and provide quality service as per the Airport Handling Manual (AHM)

Prevent Fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues

Learn how to implement a Safety and Security Station Management System according to Industry standards and recommended practices

Understand the importance of maintaining a safe and healthy occupational environment

Gain the skills needed to motivate staff and effectively monitor their performance


Basic Airside Safety, eLearning Train new staff involved in ground operations Refresh the skills of your current staff that have access to the ramp Help your company save on airside safety training costs Reduce the risk of accidents and ramp damages


Aviation Security Awareness Understand your role in the overall aviation protective network Identify possible aviation targets as part of a security risk assessment Implement and enforce aviation security in your areas of work Be knowledgeable of the importance of the human factor to help achieve

security Gain knowledge that will be a real benefit to you and to prospective

employers. The course is developed according to ICAO and IATA AvSec awareness training requirements.

Gain a recognized IATA qualification


Introduction to Safety Management Systems (SMS) Acquire knowledge, techniques and skills in developing and managing a

Safety Management System, as well as measuring its performance Reduce costs substantially Target resources appropriately and measure the results Manage safety-risks proactively Communicate effectively on safety with the Civil Aviation Authority,

customers, insurance underwriters and financial institutions Build a positive safety culture


Fatigue Risk Management Awareness

Train all employees in the management of fatigue as a safety hazard Understand the causes of fatigue and implement action plans to minimize

their effects Identify personal warning signs of fatigue & make positive lifestyle choices Promote the effective long-term management of fatigue Adopt and apply effective practices for combatting fatigue Communicate fatigue risk management strategies to relevant stakeholders


Pilot Soft-skills eLearning Minimum Navigation Performance Specification (MNPS) Required Navigation Performance (RNP-RNAV) Required Area Navigation & Precision Performance (P-RNAV) Surface Movement Guidance and Control Systems (SMGCS) Traffic Alert & Collision Avoidance System (TCAS II) Advance CRM/TEM


Maintenance Soft-skills eLearning Digital Principles – Basic Digital Principles – Advanced Digital Principles – Basic & Advanced Package Maintenance Diagnostic Systems Extended Twin Engine Operations (ETOPS) RVSM (Maintenance)


General Aviation Soft-skills eLearning Airport & Runways Basic Aerodynamics Charts, Maps and Airspace Earth Orientation Pre-Flight Planning Radios & Communication Basic CRM/TEM VFR Navigational Plotting and Dead Reckoning Weather Theory


Aviation Management Professional (AvMP) Automatically awarded after graduation with

Stanford UniGe, Nanyang: no additional requirements Any postgrad degree + 4 yrs aviation mgt.

experience Any undergrad degree + 5 yrs aviation mgt.

experience Any technical/vocational program + 8 yrs aviation

mgt. experience Maintenance : 3years assessed according to a

points scheme


Stanford/IATA Aviation Management Program Combines business management and aviation

training in a unique blend: 3 Aviation courses from IATA 3 Management courses from Stanford

Distance Learning: eLearning and self-study Completed within 12 months Upon completion of all six required courses,

students are awarded: Stanford - IATA Aviation Management

Certificate AvMP designation, valid for 3 years

IATA International Cargo Agents Training Program

Expand your horizons

www.atc.com.grIATA Training & Development Institute 56




IATA Cargo Training ProgramIATA Cargo Training portfolio offers following learning methods:

Distance Learning;Distance learning with on line exam and;E-learning

Diploma: complete the 3 core courses within 3 years


IATA Cargo Training ProgramDistance Learning method- kits with all necessary books and materials are provided to the students and paper exams are scheduled 4 times per year.Following courses are available:

Cargo Introductory Course Cargo Rating Course DGR Initial Course DGR Recurrent Course (Refresher)


Gain a broad understanding of cargo agency and airline operations

Learn industry terminology and abbreviations, world geography and air cargo acceptance procedures

Understand how to use the Air Cargo Tariff (TACT), calculate basic rates, fees and charges

Offer accurate advice to clients regarding shipments in accordance with IATA resolutions

IATA Cargo Introductory Course


IATA Air Cargo Rating Course

Learn advanced air cargo rating principles and rate calculation in accordance with the Air Cargo Tariff (TACT)

Understand mixed consignment handling and currency conversion procedure


IATA DGR Initial Course

Explore the IATA Dangerous Goods Regulations, Dangerous Goods classes and divisions, and variations between states and operators

Learn identification, packaging and documentation best practices, as well as handling, acceptance and emergency procedures


IATA DGR Recurrent Course

To revalidate dangerous goods expertise every two years in order to stay compliant

Offered to airline staff, cargo agents, shippers or packers who have already completed the IATA Dangerous Goods Regulations Initial course or an equivalent


IATA Cargo Training ProgramDistance Learning method with on line exam- kits with all necessary books and materials are provided to the students and an on line test is applicable. After successful passing the test IATA e-Certificate can be printed.Following courses are available:

IATA Live Animals Regulations IATA Shipping Guidelines for Infectious Substances IATA Shipping Perishable Cargo


IATA Live Animals Regulations

The course is based on the IATA Life Animals Regulations Manual (LAR)

Designed to teach students on the key points of daily activities connected with transportation of life animals and how to use the LAR as reference tool


IATA Shipping Guidelines for Infectious Substances

The course is based on IATA Infections Substance Shipping Guidelines

The materials covering various regulations that shippers, carriers and receivers must apply

It includes information applicable by another modes of transport including sea, road, rail and mail

and courier systems


IATA Shipping Perishable Cargo

The course describes methods and techniques to better manage time and temperature sensitive cargos

Presents latest industry trends and types of perishable commodities transported by air


IATA Cargo Training ProgramE- learning method modern and flexible way to obtain IATA training. All materials are web based and upon successful completion of the on-line examination, the participant will be able to print their own IATA certificate.

The following on line courses are available:


IATA Cargo Training Program IATA ULD Handling IATA Electronic Airwaybill (e-AWB) Dangerous Goods On-line Awareness – Flight Crew and Load Planners (Category 10) Dangerous Goods On-line Awareness – Cabin Crew, Passenger Handling and Security Screening Personnel (Category 9, 11 and 12) Dangerous Goods On-line Awareness – Ramp and Warehouse Personnel (Category 5, 8) Dangerous Goods Regulations Awareness- General Cargo Acceptance Personnel (cat. 4 and cat. 7)


IATA ULD Handling

This course provides a foundation level knowledge of aircraft unit load devices (ULD) including containers, pallets, nets and accessories

Presents the general requirements of ULD handling and loading that apply to all types of ULDs as well as a detailed explanation of how to store, move and load a container and a pallet and net.


IATA Electronic Airwaybill (e-AWB)This course gives overview of the electronic air waybill (e-AWB)and provide information for the technology supporting e-AWB and for the steps for implementing e-AWB

Presents the general requirements of implementation of e-AWB, core concepts, terminology and technology supporting e-AWB. It provides knowledge about the necessary steps that carriers and shippers/freight forwarders are required to follow in order to successfully adopt e-AWB.


IATA DGR AwarenessThose courses are designed to comply with requirements to train different category of employees in accordance with IATA DGR

Presents the general philosophy of Dangerous Goods Regulations developed by IATA in full compliance with latest ICAO Technical Instructions . Each course is focused on specific category of staff and covers topics related to different work environment and job tasks.

Office Athens Office Thessaloniki



Enroll now with AIRLINE TRAINING CENTER-GREECE

2, Karageorgi Servias str., 3rd Floor, 105 62, Syntagma Sq., Athens tel:+30 210 3731 8002, Eleftheriou Venizelou str. 546 24, Center, Thessalonikitel:+30 2310 250 710 Mail: [email protected] Web: www.atc.com.gr

Distinguish yourself with an IATA qualification

Generic PPT Presentation for ATC use 2016

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