High level overview of our Portfolio of Services

August 2016

OUR BUSINESS SERVICESOUR EXPERTISE

Virtual Assistant Services

Allow us to take care of all your administrative tasks so you can focus on

what matters most.

Brand Marketing and Digital Design

Our design and digital marketing teams will keep your campaigns running

smoothly and help you build your brand

and online presence.

Research and Studies

Let our team of researchers arm you with the knowledge you need to succeed.

24 x 7 Call Centre

We offer both on-shore teams as well as off-shore teams to enable an exact

solution to your call-handling needs.

Customer Support

We'll handle all your customer's concerns in a manner that resonates your company's values and identity.

Accounting and Bookkeeping

Let our team of expert auditors and accountants ensure that your finances

are all in order.

Architectural Consultancy

We’ll help you build great things using the latest in architectural design

technology.

Our Services– Virtual Assistant

Our Virtual Assistants will take care of yournon-core activities and daily tasks so you canfocus on what matters most in running yourbusiness.

• Email and call processing • Forwarding of service requests to

concerned teams• Scheduling and reservations• Administrative matter management• Online activities and associated activities• Business partner and supplier

communications management• Social media pages creation,

• promotion, • management and • reports generation

• Conducting research on prospective clients and business partners

• Drafting of basic business letters and other important documents

• Message taking and management

Our Services - Brand Marketing and Digital Services

Our Brand Management and digital marketing

team will design, build and keep your

campaigns running smoothly to help you build

your brand and online presence.

• Web Development

• e-commerce and Shopping Carts

• Search Engine Optimisation

• Pay per click - AdWords

• Logo Design

• Brochure/Flyer/Poster/Banner Design

• Publication/Reports/Manuals Layout and

Design

• Print Ad Design

• Presentation Development

• Complete Branding Services

Our Services - Call Centre and Customer Support

Our teams of call centre specialists in both

Sydney and the Philippines are able to

handle all of your customers’ concerns in a

manner that resonates your company's

values and identity.

• All Inbound Call Services

• All Outbound Call Services

• Up to 24 x 7 x 365

• Handling of customer enquiries

• Lead generation and order processing

• Processing of customer requests and

complaints

• Forwarding of customer concerns to

appropriate departments

Our Services - Transcription Services

Our transcriptionists are not only English

proficient but are also experts across

specific industries including medical and

legal with specific industry terminology

and phrases.

We provide a proven service that delivers

fast and accurate results whenever

needed.

• Conversion of audio and video files into

electronic written transcripts

• Fast turnaround time

• Quality output

• Audit and quality checks at each stage

• 98% accuracy

Our Services - Research and Studies

Let our team of researchers arm you

with the knowledge you need to

develop and grow your business into

new markets with new clients.

• Comprehensive research on various

topics of interest

• Data gathering

• Analysis of data

• Presentation of findings

• Report generation and

presentation

Our Services - Accounting Services

Our team of expert auditors and

accountants will ensure that your finances

are always kept in order.

• Auditing

• Recording and processing of all official

financial transactions

• Accounts Payable

• Financial analysis and planning

• Financial reporting

• Account reconciliation

• Cash flow management

• Invoice processing

• Taxation

Our Services - Architectural Consultancy

We’ll help you build great things using the

latest in architectural design technology.

• Planning and design

• 3D rendering

• CAD services

• Design concepts

• Building materials advice and sourcing

• Very competitive pricing

LSM BPO TEAM

Our management team comprises of a group of passionate people

coming from different industries and backgrounds, brought together to

form a formidable group of strategic thinkers to oversee the operations

of LSM-BPO.

With combined experiences in management, sales and marketing,

business development, customer service and operations, each take on a

distinct yet complimentary role in ensuring the success not just of our

company, but more importantly, that of our clients.

Comprising of OOSM Global Business, Inc. for our offshore operations in

the Philippines and LSM-BPO Australia for local sales and marketing, our

unique business structure allows us to harness our strengths and work

independently to capably respond to the evolving needs and demands of

the companies we serve.

CONTACT USGET IN TOUCH WITH US THANK YOU

Thank you for giving us the opportunity to present our organisation, our services, our

strengths and our capabilities.

We look forward to working with you.Level 2 , 10 Help St., ChatswoodNSW Australia 2067+61.2.8937.2003

+61 1800 LSM BPO

LSM-BPO Australia

Website: www.lsmbpo.com

e-mail: jacky.hung@lsmbpo.com

Website and e-mail

AU

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