General Information ... ¢â‚¬¢ Designer Roller Shades...

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  • Effective 4/2/13 Go to the online Reference Guide at hunterdouglas.ca/traderesources for the most up-to-date information. 1

    General Inform ation

    C O N T E N T S Lifetime Limited Warranty ...................................2

    GREENGUARD Certification .................................3

    Care and Cleaning .............................................4

    Child Safety .......................................................9

    Energy Efficiency .............................................11

    Measuring Guidelines .......................................19

    Operating Systems ...........................................29

    Specialty Shapes .............................................32

    Privacy and Light Control .................................34

    Repair Pricing ..................................................37

    General Information This section includes valuable information that applies to all Hunter Douglas brands — including such important subjects as care and cleaning, child safety and energy efficiency. This section also includes information about the Hunter Douglas strong commitment to quality. Be sure to review the Lifetime Limited Warranty on page 2 and GREENGUARD® certification on page 3.

    The Alustra® Collection and Design Studio™ Roman Shades are sold exclusively through

    Hunter Douglas Gallery and Showcase Dealers

  • 2 Go to the online Reference Guide at hunterdouglas.ca/traderesources for the most up-to-date information. Effective 4/2/13

    Li fe

    tim e

    Li m

    ite d

    W ar

    ra nt

    y Lifetime Limited Warranty

    The Hunter Douglas® Guarantee is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not thoroughly satisfied, simply contact Hunter Douglas Canada Limited Partnership at (800) 265-8000 or visit hunterdouglas.ca. In support of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.

    COVERED BY A LIFETIME LIMITED WARRANTY*

    • Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below).

    • All internal mechanisms.

    • Components and brackets.

    • Fabric delamination.

    • Operational cords for a full 7 years from the date of purchase.

    • Repairs and/or replacements will be made with like or similar parts or products.

    • Hunter Douglas motorization components are covered for 5 years from the date of purchase.

    NOT COVERED BY A LIFETIME LIMITED WARRANTY*

    • Any conditions caused by normal wear and tear.

    • Abuse, accidents, misuse or alterations to the product.

    • Exposure to the elements (sun damage, wind, water/moisture) and discolouration or fading over time.

    • Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.

    • Shipping charges, cost of removal and reinstallation.

    TO OBTAIN WARRANTY SERVICE 1. Contact your original dealer (place of purchase) for warranty assistance.

    2. Visit hunterdouglas.ca for additional warranty information and frequently asked questions.

    3. Contact Hunter Douglas Canada Limited Partnership at (800) 265-8000 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.

    Except where provincial or territorial law requires otherwise, Hunter Douglas Canada Limited Partnership and its affiliates:

    • will not be liable to refund any amount paid by the purchaser to the Hunter Douglas dealer; and

    • will not be liable or responsible for any economic loss, expense or fee, damage to property, personal injury, or any other damage or injury of any kind, including punitive damages, (whether or not suffered by the purchaser or other persons) arising out of or related to the design, manufacture, fabrication, distribution, purchase, installation, use, repair or replacement of the Hunter Douglas window fashion product.

    The limitations of liability in this Lifetime Limited Warranty shall apply regardless of whether Hunter Douglas Canada Limited Partnership or its affiliates have breached a warranty or condition of sale, have been negligent in any way, or have committed any other wrong, whatsoever, except as a result of gross negligence or gross recklessness.

    Different warranty periods and terms apply for commercial products and applications.

    *Note: You may have different or additional rights under provincial or territorial law.

    Hunter Douglas Canada Limited Partnership will repair or replace the window fashion product or components found to be defective.

  • Effective 4/2/13 Go to the online Reference Guide at hunterdouglas.ca/traderesources for the most up-to-date information. 3

    GREENGUARD Certification GREENGUARD® Certification

    As part of our commitment to environmental consciousness, we have commissioned the GREENGUARD Environmental Institute to verify that our products meet their stringent indoor air quality guidelines. Along with the distinctive style and superior quality you’ve come to expect from Hunter Douglas, GREENGUARD certification provides the assurance that our products are as environmentally friendly as they are beautiful for use in your home. Visit greenguard.org for more information on their testing and certification processes.

    CERTIFIED HUNTER DOUGLAS PRODUCTS GREENGUARD INDOOR AIR QUALITY CERTIFIED®

    GREENGUARD CHILDREN & SCHOOLSSM CERTIFIED

    • Alustra® Duette® Honeycomb Shades

    • Alustra Luminette® Privacy Sheers

    • Alustra Silhouette® Window Shadings

    • Alustra Skyline® Gliding Window Panels

    • Alustra Vignette® Modern Roman Shades

    • Alustra Woven Textures® and Screen Shades

    • Applause® Honeycomb Shades

    • Cadence® Soft Vertical Blinds

    • Crosswinds® Wood Vertical Blinds

    • Design Studio™ Roman Shades

    • Designer Roller Shades

    • Designer Screen Shades

    • Duette Honeycomb Shades

    • EverWood® Collection Alternative Wood Blinds

    • Luminette Privacy Sheers and Modern Draperies

    • Modern Precious Metals® Aluminum Blinds

    • Nantucket™ Window Shadings

    • Palm Beach™ Polysatin Shutters

    • Parkland™ Wood Blinds

    • Parkland Wood Cornices

    • Pirouette® Window Shadings

    • Pleated Shades

    • Provenance® Woven Wood Shades

    • Silhouette Window Shadings

    • Skyline Gliding Window Panels

    • Somner® Custom Vertical Blinds

    • Vertical Solutions® Select Vertical Blinds

    • Vignette Modern Roman Shades

    The GREENGUARD INDOOR AIR QUALITY CERTIFIED Mark is a registered certification mark used under license through the GREENGUARD Environmental Institute.

    CERTIFIED HUNTER DOUGLAS PRODUCTS GREENGUARD LISTED FOR MICROBIAL RESISTANCE

    • Palm Beach Polysatin Shutters

  • 4 Go to the online Reference Guide at hunterdouglas.ca/traderesources for the most up-to-date information. Effective 4/2/13

    Ca re

    a nd

    C le

    an in

    g Care and Cleaning

    PRODUCT MAINTENANCE The charts on pages 6 to 8 list care and maintenance recommen dations for most Hunter Douglas window fashions. For additional information, consult your Hunter Douglas fabricator.

    Most Hunter Douglas soft window treatments do not require frequent cleaning. A light dusting or gentle vacuuming on a regular basis will keep them looking new for years.

    DESIGNED FOR EASY CARE • All Hunter Douglas products are made for

    a lifetime of wear-resistant, trouble-free performance.

    • Many shade fabrics are specially treated to repel dust and dirt.

    • Aluminum horizontal blinds are treated with Dust Shield™, an anti-static paint additive that inhibits dust build-up.

    • Questions? Contact your Hunter Douglas fabricator.

    • Detailed cleaning instructions are included with all Hunter Douglas window fashions.

    RECOMMENDED CLEANING METHODS • Dusting. Regular light

    dusting maintains a like-new appearance for most blinds, shades, shadings, sheers, shutters and window panels.

    • Vacuuming. For deeper cleaning, vacuum gently with a brush attachment of any vacuum cleaner. Most products may be vacuumed using a vertical stroke; however, do not

    use a brush attachment with Alustra® Luminette® and Luminette Privacy Sheers.

    • Compressed air or hair dryer (non-heat setting). Use to blow dust off selected window coverings.

    • Spot-cleaning. Spot-clean shades and blinds with a soft cloth or sponge moistened with lukewarm water. Add mild detergent if needed. Blot gently to avoid creasing or damaging the fabric. Rubbing can damage fabrics. Spot- cleaning may result in cleaner areas.

    Notes: • Certain honeycomb fabrics should not be spot-

    cleaned. Please consult the Applause®, Alustra Duette® and Duette sections for more specific information.

    • Use cool, distilled water when spot-cleaning fabric-covered headrails on Nantucket™ window shadings, Alustra® Silhouette® and Silhouette window shadings, Alustra Vignette® and Vignette Modern Roman Shades.