General Banking-M.doc

8/10/2019 General Banking-M.doc

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CHAPTER-1

INTRODUCTION

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1.1 Introduction :

The student undertakes Masters of Business Administration (MBA) degree at BUBT shall have to go

for intership to an organization for 12 weeks togather practical knowledge and eperience!"nternship

is an arrangement #$ which a student works in an organization for a limited period in

time!Achievement of high economic growth is the #asic principles of present economic polic$! "n

achieving the o#%ectives& the #anking sector pla$s an important role! The #anking sectors channel

resources through deposit mo#ilization and providing credit for different #usiness venture! The

successful running of a #ank #usiness depends upon how effectivel$ the credit management recovered

the funds!

1.2 Significance of te Stud!:

This report #ased on an internship program! '"B arranges internship program to gather practical

knowledge a#out #anking activities followed #$ '"B for universit$ students as universities

conducted with different organization after the completion of theoretical courses of program of

Masters of Business Administration (MBA)!*ducation #ecomes more effective when there is a

com#ination of theor$ and practical knowledge! Theoretical knowledge achieved perfection with the

implication of practical knowledge! +rofessional eperience is ver$ important to #e esta#lished! "n

this situation " got a #it practical eperience #$ anal$zing the overall #anking activities of 'hah%alal

"slami Bank imited!

1." Sco#e of te Re#ort:

As " was working in the 'hah%alal "slami Bank ,awran#azar Branch& " got the opportunit$ to learn

different part of #anking s$stem! The supervisor divided the whole #anking s$stem in five parts- as a

result " got the opportunit$ to work in all the five divisions! This are.

/eneral Banking 0ivision!

"nvestment 0ivision!

oreign *change 0ivision!

30 0ivision!

"nformation Technolog$ 0ivision

'hah%alal "slami Bank has discovered a new horizon in the field of #anking area which offers different

/eneral Banking& "nvestments& foreign echange& "nformation Technolog$ and 30 #anking s$stem!

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'o " have decided to stud$ on the topic 4$enera% &an'ing Acti(itie) of S*I&+5 #ecause the

internship program of the Universit$ is an integral part of the BBA program!

The report is #ased on m$ practical work which " have learned& eperienced and done in 'hah%alal

"slami Bank td! This also provides an opportunit$ to the student to minimize the gap #etween

theoretical and practical knowledge! inall$ this report helps me to know the atmosphere and

environment of an organization! Thus report is ver$ rational and significant!

1., Oecti(e of te Re#ort:

The report is prepared for the purpose of ac6uainting /eneral Banking activities of '"B! Therefore

the o#%ectives of the reports are following7

Broad o#%ective

'pecific o#%ective

1.,.1 &road Oecti(e):

The ma%or o#%ective of this report is to have an overview of general #anking activities of '"B!

1.,.2 S#ecific Oecti(e):

To know the general #anking operations of 'hah%alal "slami Bank td!

To #e familiarized with the different components and instruments used in general

#anking!

To evaluate the performance of general #anking activities of '"B!

To find pro#lem and suggest remedial measurement for the improvement of the

general #anking activities!

1./ 0etodo%og! of te Re#ort:

This report is #asicall$ prepared on the #asis of m$ eperiences with '"B! The data have #een used

include #oth as +rimar$ and 'econdar$ sources!

T!#e of Re)earc:

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This is an *plorator$ 3esearch which #riefl$ shows the general #anking 9 also anal$zes the

4$enera% &an'ing Acti(itie)of'hah%alal "slami Bank imited5!

1./.1 Source of Data Co%%ection:

The #asic source of data collection #ased on #oth primar$ and secondar$ which used in the

preparation of this report is o#tained when " went to '"B& Mirpur #ranch as an internee!

1./.1.1 Priar! Source):

0irect o#servation of dail$ operation!

0iscussion with high officials of the Branch!

0irect involvement of /eneral Banking process in '"B

:uestionnaire surve$

1./.1.2 Secondar! Source):

0ifferent #ooks and periodicals related to the #anking sector!

Banks annual report!

;ewspaper!

Bangladesh Bank report!

"nternet!

Data co%%ection #rocedure:

Target )ource:The target sources of information


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Po#u%ation Sa#%e unit Sa#%e )ie

'hah%alal "slami Bank

imited!

>lient of general #anking department 8?

1.3 +iitation of te Re#ort:

There are some limitations in m$ stud$! " faced some pro#lems during the stud$ which " am

mentioning #elow7

Tie inding):

earning is the vital part of eperience! *perience comes through learning #ut learning takes

time !'o& without ade6uate time is re6uired learning is not completed! Three month is sufficient to

learn #ut in #anking& s$stem is more comple that re6uire more time to learn completel$!

Inade4uate data:

'ome desired information could not #e collected due to confidentialit$ of #usiness!

+iitation of )co#e:

"n #anking s$stem& data is more important to evaluate the performance of the certain #ank

#ut data is managed strictl$ !'o& the$ don


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CHAPTER-2

Organiationa% o(er(ie5


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2.6 Co#an! #rofi%e:

2.1 &ac'ground:

The 4'hah%alal "slami Bank imited5 was incorporated as a pu#lic limited compan$ as on 1 stda$ of

April 2??1 under the >ompanies Act! 1=! The Bank started its commercial operation on Ma$ 1?&

2??1! The Bank has made a significant progress within a ver$ short period of its eistence and

occupied an envia#le position among its competitors after achieving remarka#le success in all areas

of #usiness operation! The authorized capital of the Bank is Tk! =&??? million and +aid up capital of

the Bank stood at Tk! 2&2= million as on 81 0ecem#er 2??C!

2.2 7i)ion of S*I&+:

To #e the uni6ue modern "slamic Bank in Bangladesh and to make significant contri#ution to the

national econom$ and enhance customers< trust 9 wealth& 6ualit$ investment& emplo$ees< value and

rapid growth in shareholders< e6uit$!

2." 0i))ion of S*I&+:

'hah%alal "slami Bank td! aims to #ecome one of the leading Banks in Bangladesh #$ prudence& flair

and 6ualit$ of operations in their #anking sector! The #ank has some mission to achieve the

organizational goals! 'ome of them are as follows as7

To provide 6ualit$ service to customers!

To set high standard of integrit$!

To make 6ualit$ investment!

To ensure sustaina#le growth in #usiness!

To ensure maimization of shareholder


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2., $oa%) of S*I&+:

'hah%alal "slami Bank td! will #e the a#solute market leader in the num#er of loans given to small

and medium sized enterprises through out Bangladesh! "t will #e a world.class organization in terms

of service 6ualit$ and esta#lishing relationships that help its customers to develop and grow

successfull$! "t will #e the Bank of choice #oth for its emplo$ees and its customers& the model #ank in

this part of the world!

2./ Strategie) of S*I&+:

To strive for customers< #est satisfaction!

To manage and operate the Bank in the most efficient manner!

To identif$ customers< needs and monitor their perception towards meeting those

re6uirements!

To review and update policies& procedures and practices to enhance the a#ilit$ to etend

#etter service to customers!

To train and develop all emplo$ees and provide them ade6uate resources so that customersE

needs are reasona#l$ addressed!

To promote organizational effectiveness #$ openl$ communicating compan$ plans&

policies& practices and procedures to emplo$ees in a timel$ fashion!

To cultivate a congenial working environment!

To diversif$ portfolio #oth in the retail and wholesale markets To increase direct contact

with customers in order to cultivate a closer relationship #etween the #ank and its

customers!

2.3 O5ner)i# Pattern:

>urrentl$ '"B has 1 sponsor shareholders! Fut of 1& onl$ two are the representatives from two

institutional shareholders! Among the shareholders there are 12 Board mem#ers holdings !=CG of

total outstanding shares! Alha% Md! aru6ue is the individual shareholder holding highest C!@2G of

total outstanding shares! There are nine shareholders who are holding more then @G of total

outstanding shares! The a#ove shareholding percentages will #e diluted to great etent with the

participation of general pu#lic through the ensuring "+F!

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2.8. S*I&+9) 0ar'et Sare:

'"BB


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2. Organ gra of S*I&+:

E;ecuti(e Coittee

of te &oard

Po%ic! Coittee of te oard

0anaging Director

7P Senior E;ecuti(e 7ice Pre)ident =O#.>

E;ecuti(e 7ice Pre)ident =Ad> E;ecuti(e 7ice Pre)ident =O#.>

In(e)tent Coittee

S7P


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2.B 0anageent Hierarc! of S*I&+:

Frganizational structure of 'hah%alal "slami Bank imited7

11

>hairman

Managing 0irector

*ecutive Hice +residentI

>ompan$ 'ecretar$

'ponsorsBoard of 0irectors

0eput$ Managing 0irector

"0& "T& >3*0"T& 39+

0eput$ Managing 0irector

/'0& >A0& A9"& /B& 09M

'enior Hice +resident 'enior Hice +resident'enior Hice +resident

Hice +resident

'enior Asst! Hice

+resident

Asst! Hice +resident

irst Asst Hice +resident

*ecutive Ffficer

'enior Ffficer

Trainee 'enior Ffficer

Ffficer

Trainee Ffficer

Are(iation):

$SD /eneral 'ervice 0ivision

CADJ >entral Account 0ivision

ASI J Audit and "nspect

C& J >entral Bank

D@0J 0eveloping and

Marketing

ID J "nternational 0ivision

R@PJ 3esearch 9 +lanning

Figure:2-0anageentHierarc! of S*I&+


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2.16 inancia% Hig%igt) of te &an':

E4uit! of te &an':

igures in Million Taka

S+ No: Particu%ar) ear 266B

?1 +aid.up >apital 2&D=?!

?2 'tatutor$ >apital 11=2!@

?8 3etained *arnings D@8!88

?= /eneral +rovision =8!=C

?@ *change *6ualization ?!1

Tota% /?166.1

Source: Annua% Re#ort 266B

De#o)it of te &an':

S+ No: Nae of te De#o)it) Ta'a in 0i%%ionPercentage of ta%

De#o)it

?1 Al.Kadia >urrent 0eposit 8!@= D!C2G

?2 Mudara#a 'avings 0eposit 8?D2!D !?G

?8 Mudara#a 'hort ;otice 0eposit 1?C@!21 2!1=G

?= Mudara#a Term 0eposit 2D&@DC!D= @=!8G

?@ Mudara#a 'chemes 0eposit 11&=2!@ 22!@=G

? Fther 0eposits 8&@D2!= D!?@G

Tota% /6862.,2 166


In(e)tent of te &an':

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S+ No: 0ode) of In(e)tent Ta'a in 0i%%ionPercentage of oa%

in(e)tent

?1 Mura#aha C&=88!@1 2?!DG

?2 Bi.Mua%%al 1=1==!@@ 8=!C2G

?8 ire.purchase 9 "%ara D&=18!@= 1C!2@G

?= "nvestment against I> 2?!88 ?!@1G

?@ Bill purchasedI0iscounted @&2@!@1 1=!@G

? "nvestment against 'cheme deposits D1!1 1!DG

?D :uard =@=!C 1!12G

?C Fthers 8&82D!2 C!1G

Tota% ,6322." 166


igure:-In(e)tent #ortfo%io of 266B

oreign E;cange &u)ine)):

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S+ No: Particu%ar) Aount in 0i%%ion Ta'a Percentage of tota%

?1 "mport 2@&=?!1? @!C1G

?2 *port 1@&?C=!?? 88!2G

?8 oreign 3emittance =&2=!@? !@DG

Tota% ==&CC!? 1??!??G


igure:-oreign E;cange &u)ine))

2.11 S*I&+ AT A $+ANCE

Princi#a% acti(it!. >ommercial #anking

Incor#orated on. April ?1& 2??1

Started o#eration on. Ma$ 1?& 2??1

Nuer of &rance)-@2

0ir#ur &ranc o#ened on. ;ovem#er ?1& 2??D

0anaging Director. Mr! Muhammad Ali

&oard Cairan. Alha% 'a%%atuz umma

inancia% Inforation of S*I&+

Autoried Ca#ita%.2??? million

Paid u# ca#ita%-Tk! 1CD2 million

E4uit!. Tk! 8&?=1 million

In(e)tent. Tk! 2?&1D million

Tota% De#o)it) 22&1C million

1=

Foreign Exchange Business

Import

Export

Foreign

Remittance


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&an':

Banks are the financial depositor$ institution which are allowed or licensed #$ the central #anks

to accept deposit for doing lending #usiness

&an'er:

Banker is one who in the ordinar$ course of his #usiness honors che6ues drawn upon him #$

persons from and for whom he received mone$ or currents accounts

&an'ing:

/enerall$ all the activities of a #ank is called #anking! "n a #roader sense& #anking is the

summation of financial service like collection of deposits from people& collect che6ues& grants

loan& transfer mone$& invest fund& safeguards mone$ for its customers etc

Centra% an':

!The central #ank is the organ of government that under takes the ma%or financial operations of

the government and #$ its conduct of these operations and #$ other means influences the #ehavior

of financial institutions so as to support the economic polic$ of the government!L

Coercia% &an':

>ommercial #ank is one which collects small savings from the pu#lic #$ offering them affied

rate of interest and advancing the loan a#le funds out of the deposited mone$ to enterprising

clients charging relativel$ higher rate of interest!

&an' rate7

A #ank rate is the interest rate that is charged #$ a countr$


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/eneral Banking is the heart of Banking! ere mone$ collection procedure occurs! Fther services

like che6ue encashment& account transfer& account closing& #ills and remittance are provided here!

'o general #anking section is the life #lood in #anking service! The activities perform through

some procedures such as J 0ispatch ( inward and outward)& 0eposit& AI> Fpening and closing&

Transfer& >he6ue #ook issue& local remittance ( pa$ment order and 00& TT )&oreign remittance&

>ollections. transfer deliver$& >ash& Hault etc!

Ser(ice) Offered ! $enera% &an'ing Di(i)ion:

As /eneral Banking 0ivision is a huge 'ector so there are man$ things to do which are given

#elow7

".1.1. Di)#atc De#artent:

0ispatch is the primar$ department of an$ organization! or #anking sector it is ver$ important

department #ecause through these division #ank keep the record of all inward and outward

documents!

"nward documents means the letters& papers& circulars online vouchers and so on are sending to

#ank head office& other #ranches& different organization or re=ceiving #$ the #ank! Fn the other

hand outward documents mean #ank send important papers and others to different places!

To keep the record of all inward and outward information #ank maintain two register! Those two

registers are known as7

".1.1.1. In5ard Regi)ter:

"nward register is a #inding register #ook containing date& serial num#er& content or particulars&

received from whom and where& marked to& remarks and initial signature! "n inward register all

the incoming and receiving documents are received and posted according to date and su#%ect and

then remarked it from operation manager to do the %o# to different departments!

".1.1.2. Out5ard Regi)ter:

1D


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Ter) and Condition) for Account O#ening

0iniu &a%ance:

Minimum #alance to #e maintained in Al.Kadiah >urrent 0eposit I 'hort ;otice 0eposit

Account is T,! @&??? and in Mudara#a 'avings 0eposit Account is T,! 2&???! This re6uirement

ma$ at the #ank


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The Account holder of Mudara#a 'avings 0eposit Account will usuall$ receive the statement of

his or her or their account #$ courier on a half $earl$ #asis and the account holder of Al.Kadiah

>urrent 0eposit Account and Mudara#a 'hort ;otice 0eposit Account will usuall$ receive the

statement the 6uarterl$ #asis! Besides these account holder ma$ receive the statement #$ hand

once in ever$ month free of cost!

Counication< In)truction:

All >ommunications or "nstructions to the #ank regarding stop pa$ment& issuance of che6ue

#ook& #ank solvenc$ certificate& statement& online transactions& #alance in6uir$ should #e in

writing& #ank ma$ at the customers re6uest& hand over the che6ue #ook& in a closed envelope to

an$ person authorized #$ the account holder! An$ stop pa$ment instruction received after

pa$ment of the che6ue or instrument is invalid!

C%o)e of te Account:

The customer ma$ at an$ time close the account with proper clarification after pa$ment of the

re6uisite fee as determined #$ the #ank from time to time and on surrender of unutilized che6ue

leaves!

Age of a(ing an account:

Minor (a person #elow 1C $ears old) can not #e an account holder #ut some other person such as

guardian could operate the account on #ehalf of the minor!

Nuer of account:

Fne person can not open more than one account in same name!

Pa#er) or "ndividualIoint Account7

> or +artnership Account7

c> or imited >ompan$7

d> or >lu#I'ocieties7

e> >lu#IAssociation Account

or an indi(idua% < *oint Account:

2?


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a) >op$ of the +artnership 0eed of the firm!

#) ist of +artners with their address and phone num#er!

c) >op$ of Trade icense!

d) d) *tract of 3esolution of the partners of the firms for opening the account and

authorization for its operation dul$ certified #$ the Managing partner of the firm!

e) or registered partnership& >ertificate of registration of the firm along with dul$ certified

cop$ of the +artnership deed!

f) Two recent passport size photographs of each partnerI signator$& dul$ attested #$ the

introducer!

g) >op$ of passport of each partner I signator$& if availa#le or commissioner >ertified true cop$ of Memorandum and Article of Association of the compan$!

> >ertified true cop$ of >ertificate of "ncorporation of the compan$!

c> >ertified true cop$ of >ertificate of >ommencement of Business of the compan$& in case

of pu#lic limited compan$!

d> atest list of directors with address and phone num#er along with form N""!

e> *tract of dul$ adopted 3esolutions of the Board of 0irectors of the compan$ for

opening the account and authorization for its operation dul$ certified #$ the chairman I

Managing 0irector of the >ompan$!

f> >op$ of Trade icense!

g> Two recent passport size photographs of each signator$ dul$ attested #$ the introducer!

Caution):'ame as ointI"ndividual Account!

or C%u


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+urchaserI 3emitter

Pa!) to

0rawer Branch

I))ue) Order to

0rawee Branch

Pa!) to Aount to

+a$ee

igure: ": E;#%anation of reittance

".".2. T!#e) of reittance:

".".2.1 +oca% Reittance:

ocal 3emittance 0epartment >ash remitting from one place to another is risk$! 'o& Banks funds

on #ehalf of the customer(s) to save them from an$ awkward happening through network of their

#ranches! There are three modes of remitting funds! These are J

0emand 0raft

Telegraphic Transfer (TT)

+a$ Frder (+F)

".".2.2 oreign Reittance:

2=


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oreign 3emittance 0epartment7 '"B is ver$ happ$ to announce to have %oined hands with western

union s$stem and kushiara and introduce swift service to serve epertise to send mone$ #ack home

6uickl$ from an$where in the world! Mone$ can also #e sent 6uickl$ through western union& kushiara

and swift service from Bangladesh to other part of the world

".".2.1 +oca% Reittance:

Deand Draft =D.D.>:

The 0emand 0raft is written order #$ one #ranch of a #ank upon another #ranch of the same

#ank to pa$ certain sum of mone$ to or to the order of a specified person!

A 0raft is alwa$s an order and never a 4#earer5 instrument! "t is a negotia#le instrument like a

che6ue i!e! it can #e endorsed& collected& and delivered to the endorsee! 0!0! ma$ #e issued to an$

person and it can also #e issued in favor of a compan$& firm or local authorit$ on written re6uest

dul$ signed #$ the purchaser!

I))ue of a D.D.

The +urchaser is asked to complete the prescri#ed application from and credit voucher for general

account!

Aount of coi))ion):

"f against cash& the application is given to the customer to deposit the cash with the cashier!

"f against che6ue (Kith or without commissions) then7

Aount of Coi))ion) of Deand Draft

Party a/c(amount + commission) Dr.

/eneral aIc(0rawee #ranch) >r!

2@


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"ncome aIc commission on 0!0! >r!

'ource7rom interview with the charge of local remittance department of 'hah%alal "slami

Bank imited!

Te%egra#ic Tran)fer =T.T.>:

"t is an instruction dul$ tested sent #$ teleIfaItelegramItelephone etc from the issuing #ranch to

the drawee #ranch for pa$ing a certain sum of mone$ to a specified person! The pa$ment

instruction is sent #$ teleIfaItelegramItelephone and funds are paid to the #eneficiar$ through

his account maintained with the drawee #ranch or through a pa$ order if no account is maintained

with #ranch! ;o charge is re6uired for T!T!

I))ue of T.T.

Kritten application of the purchaser in prescri#ed form which is treated as credit voucher for

general aIc of the #ank!

I))ue of Te%egra#ic Tran)fer

Pa! Order =PO>:

or issuing a pa$ order the client is to su#mit an application form! This application form should

#e properl$ filled up and signed! The procedures of the issuing pa$ order are similar to the

Telegraphic Transfer (T!T!)!

Ca) or ce4ue Dr.$enera% a Cr.

Incoe a


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or i))uing #a! order S*I&+ carge) coi))ion) on te fo%%o5ing rate :

Source: rom interview the charge of local remittance department of 'hah%alal "slami Bank

imited!

".".2.2 oreign Reittance:

Fe)tern Union Ser(ice =FU>:

Kestern Union is one of the first and eas$ wa$s to receive mone$ from a#road!

Kestern Union is the +rocess where the senders send the mone$ from an$ where in the world!

Procedure) of FU:

"n these processes the receivers receive the mone$ easil$ #$ doing some legal procedures! These

procedures are7

irstl$& the receivers have to fill up a form where the$ should include their name& address& and

phone num#er& amount of mone$& senders< name& and the sending countr$!

'econdl$& in this process there have a pin code which should #e 1? digits! The receivers write the

pin code in the form!

inall$ the receivers receive a de#it voucher and then the$ give it to the cash counter to receive

the mone$!

Gu)iarer Ser(ice:

,ushiarer service is one of the fastest wa$s to receive mone$! "n these process receivers receive

mone$ which was given #$ the sender an$ where in the world!

Range) Coi))ion 7at Tota%

&e%o5 1 +ac /6 /1 +ac- &e%o5 / +ac 166 1/ 11/

/ +ac- Ao(e 1/6 2" 18"

2D


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Procedure) of 'u)iarer )er(ice:

"n ,ushiarer service the receivers have to go through some steps& which are7

irstl$& the$ should have to fill up a form& where the$ include sender


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The amount in words and figures are same!

Ca) &a%ance Ca%cu%ation:

The officer in charge of cash section does the calculation and then 'u#.manager or authorized

officer will check the #alance and sign in the cash #alance #ook! The #alance is maintained in the

#alance #ook! Fpening #alance of current da$ is the closing #alance of the previous da$! Total

receive of the current da$ is added with the opening #alance and total pa$ment is deducted for

calculating the closing #alance or cash #alance!

".,.". Stateent of Account:

The account holder of Mudara#a 'aving 0eposit Account will usuall$ receive the statement on a

half $earl$ #asis and the account holder of Al. Kadiah >urrent 0eposit Account will usuall$

receive the statement on a 6uarterl$ #asis! Besides the account holder ma$ receive the statement

#$ hand once in ever$ month free of cost containing current #alance amount in particular!

".,.,. Account Tran)fer:

To transfer account from one #ranch to another #ranch of '"B account holder have to give an

application to manager! Balance would #e transfer #$ "B>A!

".,./. C%o)ing Account:

Account holder give an application to the manager mentioning the reason of close and then

application form& account opening form and specimen signature card will #e marked as closed!

"./ Account) De#artent:

Accounts 0epartment is called as the nerve >enter of the #ank! "n #anking #usiness& transactions

are done ever$ da$ and these transactions are to #e recorded properl$ and s$stematicall$ as the

#anks deal with depositor


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Beside these& the #ranch has to prepare some internal statement as well as some statutor$

statement& which are to #e su#mitted to the >entral Bank and the ead Fffice! This department

prepares all these statements!

unction) of ti) de#artent:

3ecording the transactions in general and su#sidiar$ ledger!

3ecording the transactions in the cash#ook!

+reparing the dail$ position of the #ranch comprising of deposit and cash!

+reparing the dail$ 'tatement of Affairs showing all the assets and lia#ilit$ of the #ranch

as per /eneral edger and 'u#sidiar$ edger separatel$!

Making pa$ment of all the epenses of the #ranch!

3ecording inters #ranch fund transfer and providing accounting treatment in this regard!

+reparing the monthl$ salar$ statement for the emplo$ees!

+reparing the weekl$ position for the #ranch which is sent to ead Fffice to maintain

>ash 3eserve 3e6uirement (>!3!3) +reparing the monthl$ position for the #ranch which is sent to the ead Fffice to

maintain 'tatutor$ i6uidit$ 3e6uirement ('!!3)

Make charges for different t$pes of duties!

".3. C%earing De#artent:

>learing should #e happen #etween different #anks with in a region! 3eceiving che6ue of

different #anks from clients to make cash are su#mitted in a house #elonging Bangladesh Bank is

called clearing house! >learing section receives che6ue of other #anks to send the clearing house

through the main #ranch of '"B! This is a ver$ significant sector of general #anking sector!

This sector has two vital %o#s! Those are7

Fo 5i%% de#o)it ce4ue for c%earing: Fnl$ the regular customers who have different t$pe of

aIc in #ank can deposit che6ue for collection of fund through house!

C%earing ou)e:

>learing house means house where the representatives of the #ank meet after 8 p!m! to receive 9

deliver dishonored che6ue! The dishonored che6ue entr$ in the return register 9 the part$ is

informed a#out it! After duration the return che6ue is sent to the part$


31/72


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C%ient a


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0ate on the face of the instrument must #e checked carefull$! "f the che6ue is post.dated or

anti.dated the che6ue should #e returned unpaid!

"f the che6ue does not #ear the signature of the drawer on the face of the che6ue& the che6ue

must #e returned!

"f the drawerard& the che6ue

should not #e honored!

"f the amount in word differs with figures the instrument should not #e honored!

"f the instrument does not #ear the endorsement on the #ack the instrument& the instrument

should #e returned!

"f the drawer stops the instrument& the instrument should #e returned unpaid!

"f the instrument is mutilated and the collecting #ank does not confirm the same& the

instrument should #e returned!

"f the alteration in date I figure I words is not confirmed #$ the drawer the instrument should

not #e honored!

"f the collecting #ank


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".3.". Out5ard &i%% Co%%ection:

Khen the #ank is same #ut #ranch is different then the che6ue or pa$ order is send to the

particular #ranch through outward #ill collection or FB> if the client does not have an$ online

transaction permission!

".8 De#o)it Section:

".8.1. 0ont%! Ter De#o)it Rate =0TDR>:

eature):

According to "slami 'hariah Mudara#a principals Bank receive and deposit in this

account from 1?&??? to a#ove an$ amount and as receive those particular amount #ank

will give none returna#le receipt to the account holder!

"n this account #ank offers three months& si months& one $ear and a#ove time period to

maintain the account of account holder!

"f the account holder withdraws his or her principal amount #efore one month then #ank

will not grant an$ profit& #ut after completing one month and #efore maturit$ date in date

case #ank will pa$ profit according to the profit rate on deposit!

Fn maturit$ date the account holder has to withdraw or renew his account among 1? da$s

and if it not possi#le then the account will renew automaticall$ #$ the #ank! After

maturit$ the client gets the principal amount along with the profit!

Te ru%e of counting #rofit:

+rincipal amount Q +ercentage (G) 8? da$s.*cise dut$ R +rofit!

Pro(i)iona% #rofit rate of 0TDR:

8=


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Ta%e:2: E4ua% 0ont%! In)ta%%ent) Sa#%e

" 0ont B./

3 0ont B./1 ear B./

".8.2. 0ont%! Incoe Scee =0IS>

eature)

According to the "slami 'hariah Mudara#a principal


36/72

Pro(i)iona% Profit rate of 0IS:

Ta%e: ": E4ua% 0ont%! In)ta%%ent) Sa#%e

Source: rominterview with the in charge of general #anking department of 'hah%alal "slami

Bank imited!

".8.". Dou%e &enefit Scee =D&S>:

eature)

According to the "slami 'haraiah Mudara#a +rincipals #ank receive and deposit in these

account from 1?&??? to a#ove an$ amount and receives those particulars amount #ank


The time period of this account is D! ears! Account holders principal amount will #e

dou#le #$ D! $ears!

Account holder do not close his or her account #efore one $ear if he or she do so in that

account holder do not get an$ profit!

After death of account holder the nominee will get the amount! The nominee must #e

chosen #$ the account holder!

Account holder has to know to #ank if their is an$ kind of changes that he go through

(address& telephone num#er change etc!)!

" ear) B.36 i.e.

=TG.66

8


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"n a same #ranch account holder can open account more then one!

Pro(i)iona% Rate of D&S:

Ta%e: ,: E4ua% 0ont%! In)ta%%ent) Sa#%e

".8.,. Tri#%e &enefit) Scee =T&S>:

eature)

According to the "slami 'haraiah Mudara#a +rincipals #ank receive and deposit in these

account from 1?&??? to a#ove an$ amount and receives those particulars amount #ank


The time period of this account is 11!ears! Account holders principal amount will #e

Triple #$ 11! $ears!





Account holder has to know to #ank if their is an$ kind of changes that he go through

(address& telephone num#er change etc!)!

8.3 ear)

B."6 i.e.

Princi#a% aount

5i%% e dou%ed ! 8.3 !ear)

8D


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"n a same #ranch account holder can open account more then one!

Pro(i)iona% Rate of T&S:

Ta%e: /: E4ua% 0ont%! In)ta%%ent) Sa#%e

11.B ear)

B.,6 i.e.

Princi#a% aount 5i%% e

Tri#%ed in nine !ear).

Source:rom interview with the in charge of general #anking department of 'hah%alal "slami

Bank imited

".8./. 0i%%ionaire De#o)it Scee =0S>:

According to the "slami 'haraiah Mudara#a +rincipals #ank receive and deposit in

this account!

"n these account the particular amount will #e receive according to the 12 $ears& 1@

$ears& 2? $ears& 2@ $ears time phase will #e 1?&??&???I.!



Account holder has to know to #ank if their is an$ kind of changes that he go

through (address& telephone num#er change etc!)!

The time period of 0eposit the monthl$ deposit amount is 1 to 2@ in ever$ month! "f

an$ one failed to deposit in that 1 to 2@& he or she give have to give fine 2@ T,!

"f account holder misses his or her monthl$ deposit consecutivel$ = times then the

account will #e closed!

0ont%! de#o)it) according to te tie #eriod are a) fo%%o5:

8C


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Ta%e: 3: 0ont%! de#o)it) according to te tie #eriod are a) fo%%o5:

0ont%! de#o)it

Tie Period 2/


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0ont%! De#o)it Period i) a) fo%%o5):

Ta%e: : 0ont%! de#o)it) according to te tie #eriod of 0DS.

1?666


41/72

The time period of deposit the monthl$ deposit amount is to 1 to 2@ in ever$ month! "f

an$ one failed to deposit in that 1 to 2@& he or she have to give fine 2@ T,!

". Credit Card) Section:

"..1 7i)a E%ectronic =S*I&+ Deit Card- +oca%>

To a customer& 4M$ card& m$ mone$5 concept is used for 0e#it >ard! An$ account holder of

'"B can appl$ for a '"B H"'A 0*B"T >A30 against hisIher Al.Kadiah >urrent 0eposit

(AK>0)& Mudara#a 'avings 0eposit (M'0) or Mudara#a 'hort ;otice 0eposit (M';0)

Account! eIshe is full$ authorized to en%o$ the #enefits of cash withdrawal from ATMs& li#ert$

of shopping& dining& pa$ing utilit$ #ills!

"..1 S*I&+ 7ISA Pre#aid Card =+oca%>

S*I&+ 7ISA Pre#aid +oca% Card) are open to the customers even having no account with

'hah%alal "slami Bank imited! >ard holders can have the card against prepa$ment and have

access from an$where in Bangladesh! S*I&+ 7ISA Pre#aid +oca% Card)are accepted locall$ atall 7ISAla#eled merchant outlets& ATMs& etc!

".." S*I&+ 7ISA Pre#aid Card =Internationa%>

S*I&+ 7ISA Pre#aid Internationa% Card)are also open to the customers even having no

account with 'hah%alal "slami Bank imited! >ard holders can have the card endorsing U' 0ollar

pa$ing against Travel :uota& *porters 3etention :uota or marking ien of hisIher > Account!

S*I&+ 7ISA Pre#aid Internationa% Card)are accepted world wide at the entire 7ISA la#eled

merchant outlets& ATMs& etc!

".., S*I&+ 7ISA Pre#aid Card =Internationa%>

=1


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S*I&+ 7ISA Pre#aid Internationa% Card)are also open to the customers even having no

account with 'hah%alal "slami Bank imited! >ard holders can have the card endorsing U' 0ollar

pa$ing against Travel :uota& *porters 3etention :uota or marking ien of hisIher > Account!

S*I&+ 7ISA Pre#aid Internationa% Card)are accepted world wide at the entire 7ISA la#eled


"../ S*I&+ 7ISA Pre#aid Card =Dua%>

The 0ual >ard is a hassle free product& no need to carr$ two separate plastic cards for local and

international card! ;ow& with one plastic card the >ard holders can en%o$ all the #enefits and

make transactions locall$ 9 glo#all$ from their +repaid card account at all the H"'A la#eled


"..3 S*I&+ 7ISA Sou(enir Card =$ift Card +oca%>

'"B 'ouvenir >ard is a ver$ attractive and st$lish product! ike a /ift >ard& '"B 'ouvenir

>ard can #e used #$ an$one wishes to! The intending customer ma$ have the card instantl$ or

ma$ customize the card as re6uired! The '"B 'ouvenir >ards are accepted locall$ at the entire

H"'A la#eled merchant outlets& ATMs& etc!

U)age +iit

0escription Transaction imit

Ca) 5itdra5a% %iit =tota%> , tie) #er da!

Ca) 5itdra5a% %iit

=aount>

T'. 26?666 #er da!

&a%ance cec'ing , tie) #er da!

0ini )tateent #rinting 2 tie #er da!PIN cange 2 tie) #er da!

In(a%id PIN retr! count " tie) #er da!

Card u)age %iit in AT0)

=tota%>

16 tie) #er da!

=2


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CHAPTER-,

=8


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'ource7 :uestionnaire surve$

/raph7Cu)toer #erce#tion on A opening procedure!

88!88G customer said ecellent& 8!DGcustomer said good& 2?G moderate& !DGpoor& and

8!88G ver$ poor!

,."! Cu)toer) #erce#tion on )er(ice

Ta%e: >ustomerustomerlients +ercentage

0elight 2?G

'atisfied 12 =?G

Moderate 1? 88!88G

0issatisfied 2 !DG

Total 8? 1??G


=


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/raph7 >ustomer


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Total 8? 1??G


/raph7 >ustomerustomer


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/raph7 >ustomer


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/raph7Cu)toer) #erce#tion on te Carge) on (ariou) )er(ice)

The a#ove graphical presentation shows different charges on various services provided to various

services! The values are 28!88 G& 8?G& 88!88G& 18!88G which denotes ecellent& good&

competitive 9 fair

C!Cu)toer) #erce#tion on Intere)t rate #ro(ided for de#o)it A


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/raph7 "nterest rate provided for deposit AI>

The a#ove graphical presentation shows different interest rate provided to various services! The

values are =?G& 88!88G& 2?G and !DG which denotes attractive& competitive& good and fair

!Cu)toer) #erce#tion 5it te %oca% reittance =POustomerustomerlients +ercentage

es 22 D8!88G

;o C 2!DG

Total 8? 1??G

@2


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/raph7 >ustomer1?!Cu)toer) #erce#tion on re%iai%it! on !our an'.

Ta#le7 3elia#ilit$

+articulars ;o! of >lients +ercentage

3elia#le 28 D!DG

;on relia#le D 28!88G

Total 8? 1??G


@8


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/raph7 3elia#ilit$ of the Bank

The chart shows that D8!88G >ustomers are relia#le and 28!88G;on relia#le!

,.11 ua%it! of 0one! tran)fer

Ta#le7:ualit$ of Mone$ transfer

:ualit$ of Mone$ transfer ;o! of >lients +ercentage

*cellent 11 8!8G

'atisfactor$ 8?G

Moderate D 28!88G

+oor 2 !DG

Her$ poor 1 8!88G

Total 8? 1??G


0raw /raph

/raph7 :ualit$ of Mone$ transfer

The a#ove graphical presentation shows the performance of Mone$ transfer of '"B are 8!8G

customer said ecellent& 8?G 'atisfactor$& 28!88Gmoderate& !DGpoor& 8!88G ver$ poor!

=!12!Attitude of e#%o!ee)

Ta#le7 Attitude of emplo$ees

Attitude of emplo$ees ;o! of +ersons +ercentage

*cellent 12 =?G

/ood 8?G

Moderate = 18!88G

+oor 2 !DG

Her$ poor 1 8!88G

;o comments 2 !DG

Total 8? 1??G


@=


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/raph7 Attitude of emplo$ees

The a#ove graphical presentation shows the attitudes of emplo$ees of '"B! The percentage are&

=?Gecellent& 8?G good& 18!88G moderate& !DG& !DG poor&8!88Gver$ poor 9 !DG shows

no comment&!

@@


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CHAPTER-/

inding) of S*I&+

/.1 0aor inding):

@


57/72

All #ranches of '"B have online facilities for transaction& so it is ver$ helpful for the

clients to deal with the #ank easil$!

'"B decision making is highl$ centralized! "t seems to me& all the decision making

authorit$ is concentrated into the head of top level management!

Unwarranted intervention #$ the central #ank in ever$ step of general #anking creates

pro#lem like customer dissatisfaction& slowing down the dail$ process etc!

>ustomer perception on average 6ualit$ of general #anking activities!

'"B have not provides eas$ term and condition for account opening 9 an$ transaction to

customer! "t means some difficult$ there in term 9 condition!

The service of '"B is satisfactor$!

Modern technical e6uipment such as computer is sufficient in general #anking department!

ocker service facilit$ is much secured #ecause the$ take an etra care for this service!

>harges on various services are so competitative!

"nterest rate provided for deposit AI> is attractive!

'"B local remittance #usiness is moderate #ecause emplo$ees are train up in using

technolog$!

:ualit$ of mone$ transfer facilities is 'atisfactor$

0eposit of Mirpur #ranch of '"B is ver$ good #ut the investment sectors schemes are not

so popular than deposit schemes!

@D


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CHAPTER-3

Conc%u)ion) of S*I&+

3.1 Conc%u)ion:

@C


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'hah%alal "slami Bank imited is an "slamic shariah #ased #ank in private #anking sector! The time

period of this #ank is ver$ little although '"B has alread$ made a good position among the "slam

oriented #anks as well as private #anks and create an image in the clients mind! *ight $ears is not

ver$ #ig #ut with in this short time '"B create a good financial condition and total deposits of the

#ank are fairl$ satisfied! 'hah%alal "slami Bank imited #elieves that #uilding strong relation

relationship with all stakeholders& particularl$ customers& is crucial for growth and prosperit$!

Technolog$ and competition have made it vital for to #uild stronger #onds with the customers to meet

their need at their convenience! '"B put emphasis on meeting this continuous challenge of

managing relationship! 0uring the course of m$ practical orientation " have tried to learn the practical

#anking to relate with m$ theoretical knowledge! This internship was arranged for gaining knowledge

of practical #anking and to compare this practical knowledge with theoretical knowledge involves

identification and making recommendations! *ffective >orporate /overnance producers are essential

to achieving and maintaining pu#lic trust and confidence " the #anking sector& which are critical to the

proper functioning of the #anking sector and econom$ as a whole! 'hah%alal "slami Bank imited

will continue to reinforce their efforts to meet the needs and epectations of customers! '"B setting

goals and challenges for emplo$ees to respond #etter to customer needs! '"B make themselves

from the competitors through 'hariah #ased services and flei#le and personalized services!

@


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CHAPTER-8

Recoendation)

8.1 Recoendation):

?


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'"B ma$ appoint a change catal$st to stimulate the profita#ilit$ of the

#ank with proper planning and controlling of the functional level!

Bank should introduce more retail products so that clients can choose

among man$ options!

"t should take creative activities to overcome an$ changing situation!

To enhance the image of the #ank& '"B should #e engaging it self with

some social causes and responsi#ilit$!

Banking is a service.oriented marketing! "t #usiness profit depends on its

service 6ualit$!

>harges on various services should #e flei#le!

The #ank should go aggressive promotional activities to get a #road

geographic coverage

'"B should #e provide eas$ term and condition for account opening 9

an$ transaction to customer!

'"B should #e conscious a#out local remittance #usiness!

'"B mone$ transfer procedure should #e improved!

"n some of the cases of general #anking operation& customers are

dissatisfied! 'o& the #anker should #e more careful and sincere in customer

services! The head office of the '"B can form a committee to evaluate the

customer services!

A philosoph$ of working for the clients intended of working for the #oss must #e

introduced!

The overall general #anking service is sufficient enough #ut " accept as true it can

#e #etter with more workforce and further additional service for customers!

1


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CHAPTER-8

&i%iogra#!

&i%iogra#!

2


63/72

Books7

,otlar p! and Armstrong /! Princi#%e) of 0ar'eting!11th edition! +rentice. all

"ndia +vt! td! ;ew 0elhi! (2??)ovelock >! 9 Kirtz ! Ser(ice 0ar'eting? Peo#%e? Tecno%og!? Strateg!. @th

edition! +earson *ducation +vt! td! 'ingapore! (2??=)

Malhotra ,!;! 0ar'eting Re)earc? An A##%ied Orientation. =thedition! +rentice.

all "ndia +vt!td!;ew 0elhi! (2??D.2??C)

'chiff man /!! 9 ,anuk !! Con)uer &ea(ior! Cthedition! +rentice.all "ndia

+vt! td! ;ew 0elhi! (2??=)

Fe )ite):

Bangladesh Bank Ffficial Ke#site! 555.ang%ade)-an'.org!

>entre for +olic$ 0ialog Ffficial Ke#site! 555...c#d-ang%ade).org.

'hah%alal "slami Bank imited Ffficial Ke#site! 555.)aa%a%an'.co.d.

Artic%e)< Re#ort):

A#dul A!'! (2???& e#ruar$) Regu%ation of I)%ai &an'ing in &ang%ade): Ro%e of

&ang%ade) &an'."nternational ournal of "slamic inancial 'ervices vol.2& ;o.1! rom

http7IIislamic.fince!netI%ournal@Iart=!pdf!

'hah%alal "slami Bank imited 7 Annua% Re#ort

Annua% re#ort):

Annua% re#ort) of S*I&+ =2663? 2668?266?266B>

............. ? .............

8
http://www.bangladesh-bank.org/http://www.shahjalalbank.com.bd/http://islamic-fince.net/journal5/art4.pdfhttp://www.bangladesh-bank.org/http://www.shahjalalbank.com.bd/http://islamic-fince.net/journal5/art4.pdf


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CHAPTER-8

Appendi

=


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2! Khat is the Maimum t$pe of client of $our #ank

a) Male #) emale

8! >lient


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1@! Attitude of emplo$ees is.

a) *cellent #) /ood c) Moderate d) +oor e) Her$ poor f) ;o comments

1! *press $our opinion regarding $our #ank7

JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ





JJJJJJJJJJJJJJJJ..

D


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inancia% Stateent:

SHAHJALAL ISLAMI BANK LIMITED BALANCE SHEET AS AT 31 DECEMBER 2009

PROPERTY AND ASSETS 2009 20082007 2006CashCash in hand (Including Foreign Currencies) 562,922,561 449,615,577261,429,435 142,281,739Balance wih Bangladesh Ban! " #onali Ban!(Including Foreign Currencies) 3,515,663,193 2,773,858,3941,641,$85,$37 1,$26,778,924 4078!8!7!4 32234739711,902,514,472 1,169,060,663

Ba"a#$% &'(h )(h%* Ba#+s a#, -'#a#$'a"I#s('(.(')#sInside Bangladesh 1,729,47$,2$8 546,298,9323,978,6$5,$71 3,621,5$6,648

%uside Bangladesh 4$4,441,115 168,432,59$149,449,849 168,428,566

&&&&&&&&&&&&& &&&&&&&&&&&& &&&&&&&&&&&&&&&&&&&&&& 2133911323 714731!224,128,054,920 3,789,935,214 ///////////// //////////// ///////////////////////

P"a$%%#( &'(h )(h%* Ba#+s -'#a#$'a"I#s('(.(')#s 4287781041 !270089600

///////////// ////////////////////////// /////////// I#%s(%#(s '# Sha*%s S%$.*'('%s'oernen 1,1$$,$$$,$$$ 8$$,$$$,$$$858,994,699 5$$,$$$,$$$

* *%hers 2,383,146,682 344,189,4$$

3483146682 1144189400858,994,699 500,000,000 ///////////// //////////////////////// ////////////I#%s(%#(s'eneral Inesen ec+ 4$,369,639,$45 2 9,197,$16,442

19,$28,6$8,5$8 14,2$7,244,676Bills urchased and -iscouned 3,588,621,666 3,721,757,2261,587,996,827 1,3$8,545,$$7 &&&&&&&&&&&& &&&&&&&&&&& &&&&&&&&&&&&&&&&&&&&&&&& 439!8260711 3291877366820,616,605,335 15,515,789,683

C


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SHAHJALAL ISLAMI BANK LIMITED PRO-IT AND LOSS ACCO>NT -OR THE YEAR ENDED 31 DECEMBER 2009

2009 20082007 2006 Ta+a Ta+a Ta+aTa+a

Inesen Incoe 5,53$,882,252 4,236,17$,67$2,973,438,485

2,145,494,92$ess ro 0aid on -e0osis 4,2$$,278,4$1 2,962,395,29$

1,96$,$18,5491,491,365,216N%( I#%s(%#( I#$)% 13306038!1 127377!3801,013,419,936 654,129,704

Incoe :ro Inesen in #hares;securiies 23 4$9,$19,391 192,717,94297,974,4$5 13,$$$,$$$Coission,


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1070!68293 817709!33646,992,691 463,216,712P*)?( aa'"a"% )* ,'s(*'.(')#eained arnings :ro 0reious ear 41,792,899 31,358,986* *

dd eained arnings o: Curren ear 711,535,429 5$4,549,513 7!3328328 !3!908499646,992,691 463,216,712Ea*#'#5 P%* Sha*% @EPS 3907 298434.57

(Source: http://www.shh!""#$%.co&.#'/Fi$$ci"Stte&e$ts.sp)

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