Geek is Frustrated Again with service

The V-Man

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Frustrated Again

Back in November I posted a problem with my Excursion GMT, while adjusting the GMT hand for

daylight savings times, I accidentally turned on the alarm function and was not able to turn it off. I took

the advice of some fellow geeks and returned the watch for service.

Today I received the watch back with a note stating that Invicta was not able to contact me so it was

returned to me unrepaired. I have had the same phone numbers for more than 30 years and the same

AOL email address since 1995 and they match the contact info on the eservice case I submitted and the

note returned to me with the watch. How is it possible that I couldn't be contacted? I asked the

customer service person and was told that they cannot verify the contact info. The best thing to do is to

return the watch with a detailed explanation with contact information.

Good advice but at my cost so I had to ask why was the reserve watch that I have owned only a year or

two would require payment. The answer is to repair the broken clasp. What broken clasp as I return the

watch for the alarm issue? Sure enough I look at the still packaged watch and the clasp is broken. So I

ask, was the watch received this way since I insured it when I shipped it to you? I dont know sir. How

am I supposed to make a claim with UPS if you cant tell me if the watch was received broken and why

didnt anyone bother to look at the eservice submission and note included with the watch detailing the

actual reason I sent the watch in for service? I dont know sir.

So here I sit pondering what to do. The watch can now be purchased for about $200. This is the second

time Ive had to send this watch in for service. I have spent $44 this time to ship it to Invicta and have it

returned to me unrepaired. I will have to spend another $44 for the third time plus at least $15 to repair

the broken clasp and what ever is actually wrong with the watch.

I love my Invicta watch collection but it shouldnt be so frustrating and difficult to have a watch serviced.

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#2

01-03-2011, 09:47 AM

delo149 Join Date: Nov 2008

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wow!! I'd be furious and I don't have any advice at this point. Maybe Michael will see this and right the

wrong.

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#3

01-03-2011, 09:52 AM

Sparrow19

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I'd buy a new one for the $200 or so.. and then I'd make a science project out of this one.. take it all

apart.. see how it works and use the parts later if needed.. ha.. or test out the durabilty.. keep under

water for a long duration of time.. keep in the freezer.. throw it from the roof of your house, strap it with

explosives (fireworks).. I dunno.. it all sounds fun.. haha

But seriously, sorry to hear about your issue.. nothing more frustrating than that.. Do something Invicta...

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#4

01-03-2011, 09:58 AM

jade330i

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Good god man.....I can never understand how these kind of things happen!?!? Any practical answers

anyone?

I wouldn't waste another cent on this watch were it mine....

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#5

01-03-2011, 10:57 AM

Mike_NavyNuke

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Welcome to Invicta Customer Service hell.

Talking to their normal customer service reps, it is nearly impossible to get anything accomplished. I

recently argued for literally 15 minutes to talk to a supervisor and was told 'there is nothing he can do,

and that I can't talk to a supervisor'. Your best bet is to email Rebecca Baitz, one of the best CS Reps (look

in the Invicta Customer Service thread for her Info)...her assistant will likely call you back in a few days to

fix your issue...and if it is what you say it is; they will likely let you pick out a new replacement watch

costing the same that you paid for yours...

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#6

01-03-2011, 10:59 AM

boaters

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I Just Do't Know WHY They Don't Get This Issue Fixed ... Sorry For Your Frustration.

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#7

01-03-2011, 11:01 AM

rjones1994

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While we hear some good servive from Invicta, stories like your take more of the threads. I an sure they

would be first to say that they have to do better, but I am very sorry to hear of your dealings with them.

That said, I would be having a cow over this.

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#8

01-03-2011, 11:03 AM

DPM

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That just sucks! I would call back and argue that the clasp was not broken when it went out. They can fix

this or free in place of not contacting you the first time.

Good Luck!

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#9

01-03-2011, 11:08 AM

X-James

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Maybe they sent you back the wrong watch and mixed up some paperwork on there end. Does the alarm

function work on the watch they sent back?

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#10

01-03-2011, 11:25 AM

the watcher

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That is absolutely ridiculous!!! Sorry you are in this position.

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#11

01-03-2011, 11:43 AM

reliefcp

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Incredible CS in a very bad way.Any other company will take care of you but its a crap shoot with Invicta.

I wouldnt spend another cent on that watch but try to contact Rebecca is all I can tell you. I would write it

off as a lesson learned. Local jeweler could probably have fixed it for less than your original shipping

charge.Mike is not in CS so he probably cant help you but it wont hurt to ask.

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#12

01-03-2011, 12:15 PM

Gregg

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Sorry to hear your pain and frustration. I would be writing their President, Eyal Lalo about this!

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#13

01-03-2011, 02:24 PM

jlovesseconds

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you are a very patient man,good luck

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#14

01-03-2011, 03:23 PM

The V-Man

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Thanks everyone for the kind words and support. I will certainly keep you all posted.

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#15

01-03-2011, 03:25 PM

The V-Man

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Quote:

Originally Posted by X-James

Maybe they sent you back the wrong watch and mixed up some paperwork on there end. Does the

alarm function work on the watch they sent back?

same watch same issue only now it has a broken clasp

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#16

01-03-2011, 03:30 PM

50mm&up

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I saw a nice used one in the For Sale section. This watch is telling you its time to dump it, lol. Good luck,

thats why we collect so many, so when there are issues, we have many more to choose from when they

are seeing the "doctor".

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#17

01-03-2011, 05:38 PM

[email protected]

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Another Invicta CS horror story for the books. I hope I never become a victim in such a case. Good luck in

attaining what is rightfully yours.

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#18

01-03-2011, 05:42 PM

kdog45

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you have the luck of the irish.

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#19

01-03-2011, 05:48 PM

The V-Man

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Quote:

Originally Posted by kdog45

you have the luck of the irish.

with this watch without bad luck I'd have no luck at all

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#20

01-04-2011, 06:45 AM

The V-Man

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I sent an email to Rebecca asking for her help. She has helped me like so many of us in the past so I am

optimistic she will again. I'll keep you all posted.

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#21

01-04-2011, 06:07 PM

The V-Man

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I received a call from Rebecca's very charming assistant Millie this afternoon. She offered to send me a

shipping label to return my watch at Invicta's expense, she will waive the return shipping charge and fix

the clasp at no charge. Now all I have to do worry about is cost to repair whatever caused my watch to

malfunction if its not covered by the warranty. I love happy endings so far it looks like I may get one.

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#22

01-05-2011, 12:34 AM

DHL

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Quote:

Originally Posted by The V-Man

I received a call from Rebecca's very charming assistant Millie this afternoon. She offered to send me a

shipping label to return my watch at Invicta's expense, she will waive the return shipping charge and fix

the clasp at no charge. Now all I have to do worry about is cost to repair whatever caused my watch to

malfunction if its not covered by the warranty. I love happy endings so far it looks like I may get one.

Should be covered as it sounds like a defective movement.

What a Jekel/Hyde organization. To be treated so poorly by one person but properly by another...

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#23

01-09-2011, 07:18 PM

grow

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Glad somthing is finally going your way. Good luck the rest of the way

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#24

01-09-2011, 07:25 PM

bosco7558

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I hope Rebecca is paid a decent wage since she seems to be the only one at Invicta CS that knows what

she's doing!!!! Good luck Vin keep us posted

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#25

01-09-2011, 07:40 PM

boaters

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I Have Had Nothing But Positive Experiences With Rebecca Very Nice Helpful Lady.

BIG T LI Senior Member Super Geek

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Hope it works out well for you! Still stinks that you had to jump through hoops.

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#27

01-09-2011, 09:11 PM

13ECHO Senior Member

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limit your risk.

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#28

01-09-2011, 09:35 PM

CHRONOKEN Senior Member

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Dealing with Invicta is like a Carnival Game.

More often than not, you walk away frustrated, but sometimes you get lucky.

Let's just hope you get your watch back in good order, at the Carnival's expense.

Good luck,

Ken..

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#29

01-09-2011, 10:27 PM

WTF Senior Member Super Geek

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Quote:

Originally Posted by DHL

What a Jekel/Hyde organization. To be treated so poorly by one person but properly by

another...

Yeah, talking with their CS is like talking to the IRS, each person gives you a different answer... When I had my problem, I should have tried this Rebecca you all keep mentioning. Oy!

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#30

01-10-2011, 06:43 AM

The V-Man Senior Member

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I received the return mailing lablel on Friday and so the process begins again......

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#31

01-10-2011, 06:59 AM

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Good luck and keep us posted.

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#32

01-10-2011, 07:22 AM

TimLovesWatches Senior Member

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Quote:

Originally Posted by boaters

I Have Had Nothing But Positive Experiences With Rebecca Very Nice Helpful Lady.

DITTO!!

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#33

03-08-2011, 10:05 AM

The V-Man Senior Member

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reached out to Millie to check the status of the watch repair and she says it should be done

by the middle of May. Stay tuned......

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#34

03-08-2011, 10:13 AM

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So far a good ending to a bad begining. Sorry to hear this as I would loose it.

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#35

Yesterday, 10:27 PM

Descartes Member

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There is always small claims court! That will usually get someones attention.

Geek is Frustrated Again with service

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