GE Digital

GE Digital

GE DigitalLicensing FAQs

Licensing FAQGE Digital 2

Common Licensing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4How do I identify which version of Common Licensing I have? . . . . . . . . . . . . . . . . . . . . . . . . . 4How do I get the latest version of Common Licensing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5What operating systems does Common Licensing support? . . . . . . . . . . . . . . . . . . . . . . . . . . . 5What products does Common Licensing work with? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Do I need to reboot after installing Common Licensing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Do I need to install the License Server component? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Can I install Common Licensing remotely? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

License Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7How can I tell which type of hardware key I have? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7How can I tell which type of Software License I have? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Can I have more than one license activated on my computer? . . . . . . . . . . . . . . . . . . . . . . . . . 8Can I use a Software and a Hardware License on the same computer? . . . . . . . . . . . . . . . . 8Can I have keys or licenses from other manufacturers on the same machine? . . . . . . . . . . 8If multiple keys or licenses are found, which license takes precedence? . . . . . . . . . . . . . . . . 9How do I find out what options are on my license? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9What do I do if I received the wrong options on my license? . . . . . . . . . . . . . . . . . . . . . . . . . . . 9How do I upgrade my license to a newer product version? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9I upgraded my license; can I use it on older versions of the product? . . . . . . . . . . . . . . . . . .10I’m an integrator or rep — how do I use my license with a customer’s computer? . . . . . .10

Using the GE Digital Cloud License Server . . . . . . . . . . . . . . . . . . . . . .11What is the GE Digital Cloud License Server? When do I use it? . . . . . . . . . . . . . . . . . . . . . . .11Do I need to stay connected to the GE Digital Cloud License Server? . . . . . . . . . . . . . . . . . .11

Using a Local License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12What is a Local License Server? When do I use it? How do I use it? . . . . . . . . . . . . . . . . . . .12Do I need to stay connected to the Local License Server? What happens if my client is disconnected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Can I have more than one Local License Server? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Can I use a hardware key as a client to a Local License Server? . . . . . . . . . . . . . . . . . . . . . . .13

Licensing FAQs


Using Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Are Software Licenses supported on virtual machine images? . . . . . . . . . . . . . . . . . . . . . . . .14Are hardware keys supported on virtual machines? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14What happens if I clone a virtual machine? Or if I copy a virtual machine? . . . . . . . . . . . . .14

Moving Licenses & Machine Changes . . . . . . . . . . . . . . . . . . . . . . . . . .15Can I move my license to a new computer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15What do I do if my machine fails? How can I recover my activation? . . . . . . . . . . . . . . . . . . .15I need to rebuild a machine — how do I move my licenses? . . . . . . . . . . . . . . . . . . . . . . . . . . . .16What happens if I move my licensed computer or change the IP? . . . . . . . . . . . . . . . . . . . . .16What do I do if a client to a Local License Server fails? How do I get the licenses back? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16What do I do if my Local License Server fails? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Troubleshooting Licensing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17How can I troubleshoot technical issues with my license activation? . . . . . . . . . . . . . . . . .17How do I log in to the GE Digital Support website? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17What logs does License Client generate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17What does the “activation ID count exceeded” error message mean? . . . . . . . . . . . . . . . . .18What does the “storage binding break found” error message mean? . . . . . . . . . . . . . . . . . .19What does the “activation ID ownership mis-match” error message mean? . . . . . . . . . . .19Why am I getting an “option is not enabled” error message? . . . . . . . . . . . . . . . . . . . . . . . . . .20How do I get an emergency activation code or license? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Common Licensing Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Legacy licensing terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

More Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Licensing FAQs


How do I identify which version of Common Licensing I have?Common Licensing is the primary tool GE Digital uses to manage GE software

product licensing .

Open the License Client application from the Windows Start Menu . The bottom

right of the welcome screen contains the version number .

If you do not have the License Client application, you have an earlier version

of Common Licensing . If you have an application called “Proficy Common

License Viewer” or “ikeydiag”, you can find the version in the Help menu in

the “About” section .

Common Licensing Software



How do I get the latest version of Common Licensing? Visit the GE Digital website to get the latest version of Common Licensing:

https://www .ge .com/digital/licensing-and-product-authorization

Common Licensing is updated frequently, and it is recommended to get the

latest version instead of relying on the version available on the original product

media . To subscribe to receive email updates when Common Licensing is

updated, visit https://digitalsupport .ge .com/communities/CC_Login and follow

the link for “Auto-Notification .”

What operating systems does Common Licensing support?The latest version supports all Windows OS’s from XP SP3 forward .

Windows Server 2003 requires an MS Hotfix .

See https://www .ge .com/digital/licensing-and-product-authorization

for more information .

What products does Common Licensing work with?All currently shipping Common Licensing software products . Please note

that some products require SIMs to work with Common Licensing . Visit

https://digitalsupport .ge .com/communities and review the SIMs and Service

Packs for your products .

Do I need to reboot after installing Common Licensing?Only if you are prompted to do so .



Do I need to install the License Server component?Only if you are going to use a Local License Server . (See the section on Local

License Servers for more information .)

Can I install Common Licensing remotely?Yes . The CommonLicensing .exe on the website is designed for interactive use .

You can extract the ProficyClientInstaller .exe from that package and run it

remotely (or script it, or run it silently) .


How can I tell which type of hardware key I have?There are two types of hardware keys: configurable and non-configurable .

If your key looks like Key 1 pictured below (with the GE logo instead of the

Sentinel one), you have a non-configurable USB hardware key, sometimes

referred to as M5 . The licensing contents on these USB keys cannot be managed

by the user directly . If you want to make any changes to it, you will have to

contact your representative or Sales Support .

If your key looks like Key 2 pictured to the left,

you have a configurable (Advantage) hardware

key . These keys will be shipped to you blank and

need to have licenses activated on them before

they will work . Download the latest version of

Common Licensing available at

https://www .ge .com/digital/licensing-and-

product-authorization and follow the steps in the

License Documentation to activate a license on

this key .

If you did not wish to receive a configurable

(Advantage) hardware key and would like to use

a computer-based license instead, contact Sales

Support or your local representative . Visit

http://www .ge .com/digital/contact to find

contact information for your local representative .

If your key does not look like one of the examples provided, you most likely

have an older style of key . See the FAQ for M4 Max Hardware Keys for

further assistance .

License Options

Key 1

Key 2


License Options

How can I tell which type of Software License I have?Open the License Client and review the License Source and License Type fields

(see the glossary of this doc for more info on these fields) . These will tell you what

style of license you have . You can also go to “View Licenses” to see the options on

the key .

Can I have more than one license activated on my computer?Yes, you can have multiple licenses activated on a device, but only

one license per product .

Can I use a Software and a Hardware License on the same computer?Yes . However, if both are on the same device, licensing will only read

from the configurable (Advantage) or non-configurable USB hardware key .

Can I have keys or licenses from other manufacturers on the same machine?Yes . Only our own hardware or software licenses will be recognized by

Common License software products .


License Options

If multiple keys or licenses are found, which license takes precedence?The software checks for licenses in the following order of precedence:

1) Non-configurable USB HW key

2) M4 hardware licenses

3) M4 Keyless Licenses

4) Configurable (Advantage) hardware keys

5) Configurable software licenses

Once a license type is found, the search stops and license options will only

be available for the highest license type found . For instance, if you have an

M4 license key for iFix Runtime, and an configurable software license for iFix

Developer, you will only be able to access the iFix Runtime features because the

M4 key takes precedence .

How do I find out what options are on my license?License Client, which is part of Common Licensing, can read the license and

show what options are available .

What do I do if I received the wrong options on my license?Contact Sales Support or your local representative . Visit

http://www .ge .com/digital/contact to find contact information

for your local representative .

How do I upgrade my license to a newer product version?Visit https://digitalsupport .ge .com/communities/ and click on the ‘Software

Version Upgrade Request’ link on the right . Or contact your local representative

or Sales Support to request an upgrade to a newer release .


License Options

I upgraded my license; can I use it on older versions of the product?Yes . Your license is backwards compatible and will work with older versions

of your products, as long as they supported Common Licensing and are not

obsolete . For example, a license for Proficy Historian 5 .0 will work with Historian

4 .5 or earlier . Please note that some products require a SIM to recognize

configurable (Advantage) licenses .

However, licenses are not forward compatible . For example a Proficy CIMPLICITY

HMI 7 .0 license will not work with CIMPLICITY HMI 8 .0 . You will need to contact

Sales Support or your Local Representative to have your license upgraded to

support the newer version, then refresh your activation .

I’m an integrator or rep — how do I use my license with a customer’s computer?You need to use your configurable (Advantage) hardware key or a demo license

that was generated specifically with the customer’s CSN . Do not use your

activation codes or a sales demo key on a customer’s computer, as this can lead

to the “Activation ID Ownership mis-match” error . (See page 19 for more info on

this error .)


Using the GE Digital Cloud License Server

What is the GE Digital Cloud License Server? When do I use it?The GE Digital Cloud License Server is the cloud-based server used to activate

Common Licenses . You can choose to license your machine directly to the GE

Digital Cloud License Server, or to use a Local License Server and have the Local

License Server obtain the activations from the GE Digital Cloud License Server .

When you license your machine directly to the GE Digital Cloud License Server,

you make a one-time connection (either online or offline options are available)

and your machine will have the license(s) activated on it . This is the simplest

way to license your machines and is recommended unless central management

or support for virtual machines is needed (in which case you would use a Local

License Server) .

Do I need to stay connected to the GE Digital Cloud License Server?No; when you activate a license, it is a one-time connection to the GE Digital

Cloud License Server . You will not connect again unless you choose to Return or

Refresh your activation from the License Client .


Using a Local License Server

What is a Local License Server? When do I use it? How do I use it?You can choose to license your machine directly to the GE Digital Cloud License

Server or to use a Local License Server . Local License Servers are a way to

manage and distribute Common Licenses from a central machine on your

network; they are also required to license virtual machines .

When you license your machine directly to the GE Digital Cloud License Server

you do not need to use a Local License Server . Instead, you make a one-time

connection (either online or offline options are available) and your machine

will have the license(s) activated on it . This is the simplest way to license your

machines and is recommended unless central management or support for

virtual machines is needed .

With a Local License Server you make a one-time connection to the GE Digital

Cloud License Server to load licenses onto the Local License Server . Client

computers then connect to the Local License Server and lease their licenses . The

clients need to remain connected to the Local License Server to regularly renew

their leased licenses .

Review the License Documentation that comes with Common Licensing for

detailed information on how to install and configure Local License Servers .

Do I need to stay connected to the Local License Server? What happens if my client is disconnected?Yes, clients to the Local License Server are expected to be on an intranet

together . The client connects to the Local License Server every few hours to

renew its activation lease . If it is unable to connect for several days, you will

receive warning messages that say, “This License is about to expire .” Eventually

you will lose your activation lease and be unable to run products on the client,

and the activation will be automatically returned to the Local License Server .


Using a Local License Server

Can I have more than one Local License Server?We recommend configurations where there is one License Server for each

customer location (e .g ., one License Server for each customer facility) . Since we

expect that the License Server will communicate with each client periodically,

we feel that this gives the best balance of performance and reliability . Some

customers want to use a centrally managed server for their entire enterprise . As

long as the server and the network are “highly reliable,” this will work .

Can I use a hardware key as a client to a Local License Server?No, configurable (Advantage) hardware keys must be activated directly to

the GE Digital Cloud License Server .


Using Virtual Machines

Are Software Licenses supported on virtual machine images?Yes . In order to use Licenses on a virtual machine, a Local License Server

must be used . See the Licensing Documentation for more information on

configuring Local Licenses Servers for use with VMWare or other

virtual machines .

Are hardware keys supported on virtual machines?Yes, with both configurable and non-configurable USB hardware keys .

See the Licensing documentation for information on configuring

configurable (Advantage) hardware keys .

What happens if I clone a virtual machine? Or if I copy a virtual machine?If you clone a machine, it will try to communicate with the same License

Server and fail because the License Server has no licenses with that same

activation code to give it . The machine will generally have other problems if

it shares a network with another machine with the same name or

MAC address .

If you copy a machine, then the machine VMID and probably the machine

name and MAC address will also change, rendering the licenses invalid .

As a best practice, if you know you are going to be making changes to your

virtual machine (e .g ., rebuilding, changing machine names, changing NICs,

cloning, copying), we recommend using the Return feature in License Client

to return your activation prior to making changes, then re-activating after

the changes . Note that only configurable software licenses have the ability

to use the Return feature . Hardware keys cannot use the Return feature

and will continue to work .


Moving Licenses & Machine Changes

Can I move my license to a new computer?Yes . You are not limited to where your license is located on your site and can freely

move your licenses from one computer to another . However, once removed from

one computer, you can no longer run Licensing software on that machine, and you

may receive warning messages from any Licensing software that is running, or it

may go into demo mode . Follow the instructions in the License Documentation to

return your activation on a computer . You can also move licenses from a computer

to a configurable (Advantage) hardware key (and vice versa) .

If your company is sold or the license is going to be used by a company other than

the original purchaser, you must contact GE Digital Sales Support or your local

representative to transfer the license . Visit http://www .ge .com/digital/contact to

find contact information for your local representative .

What do I do if my machine fails? How can I recover my activation?If you activated your license to the GE Digital Server, you may be able to do a

‘Refresh’ command in License Client to reacquire the activation(s), provided you

rebuilt your machine with an identical configuration to the previous machine . If the

Refresh is unsuccessful or if you need to move the activation to another machine,

contact Technical Support and they can assist you in recovering your license .

Visit https://digitalsupport .ge .com/communities/CC_Login to create a Technical

Support case .

As a best practice, if you know you are going to be making changes to your

machine (e .g ., rebuilding, changing machine names, changing NICs), we

recommend using the Return feature in License Client to return your activation

prior to making changes, then re-activating after the changes .


Moving Licenses & Machine Changes

I need to rebuild a machine — how do I move my licenses?In License Client, use the ‘Return’ function to return your licenses . Once

returned, activations can be used on another machine .

What happens if I move my licensed computer or change the IP?If you are going to be moving your machine and changing the machine name,

hardware or NICs, we recommend using the ‘Return’ function to return your

licenses prior to making changes . Once changes are complete, you can re-enter

the activations to re-license the machine .

What do I do if a client to a Local License Server fails? How do I get the licenses back?If you are able to rebuild or reconnect the client, you may be able to use the

‘Refresh’ command in License Client on the client to reacquire the license . If you

are unable to refresh the license, or if a client to a Local License Server has a

hard failure, contact Technical Support and they can assist you with instructions

to revoke the license . Visit https://digitalsupport .ge .com/communities/CC_Login

to create a Technical Support case .

What do I do if my Local License Server fails?You may be able to do a ‘Refresh data’ command in the License Server

Configuration to reacquire the activation(s), provided you rebuilt your machine

with an identical configuration to the previous machine . If the Refresh data

is unsuccessful or if you need to move the activations to another machine,

contact Technical Support and they can assist you in recovering your licenses .

Visit https://digitalsupport .ge .com/communities/CC_Login to create a

Technical Support case .


Troubleshooting Licensing Issues

How can I troubleshoot technical issues with my license activation?The following are suggestions you can try to resolve the issue or isolate the problem:

• Make sure you have the latest version of Common Licensing .

• Review the License Documentation and visit


for more information .

• Use the Support Knowledge Base at https://digitalsupport .ge .com/communities

to research the issue .

• Contact Technical Support at https://digitalsupport .ge .com/communities/CC_Login to

create a technical support case .

How do I log in to the GE Digital Support website?The GE Digital Support website is https://digitalsupport .ge .com/communities . In

order to download Common Licensing, you are required to log into the support

site with an SSO (Single Sign On) ID . You need to register for an SSO account (click

the ‘Register’ link on webpage), or contact Sales Support to help set up your SSO

account . Please note that this is a different login than the Customer Center

(https://digitalsupport .ge .com/communities/CC_Login) where you log cases .

What logs does License Client generate?License Client generates the ProficyLicenseClient .log file, which is located in the user’s

My Documents folder, by default . It also generates the ProficyLicenseClient_Audit .log,

which keeps track of all the license activations, returns and refreshes performed on

that computer .



The Local Server Configuration Tool generates a ProficyServerConfiguration .log file,

which is located in the user’s My Documents folder by default . The Configuration

Tool also has the Server error log and access logs, which can be saved to files .

Every time License Client or the Configuration tool are started, the log files will

be appended . The logging level for both of these logs can be modified through the

License Client, by selecting the Advanced tab and then selecting option 3, “Update

Application Settings” .

Lastly, more information might be available by checking the Windows Event

log or debug files . Look for these files in the Common Licensing directory or in

%Windows%SysWOW64 .

What does the “activation ID count exceeded” error message mean?You will receive this error if you try to use an activation code that is already in use

on another computer . To resolve it, locate the computer that has the license in use

and use License Client to Return the license . Then it will become available

for use elsewhere .

If you are unable to return the license because of a hard failure, contact Technical

Support and they can assist you in recovering your licenses .

Visit https://digitalsupport .ge .com/communities/CC_Login to create

a Technical Support case .



What does the “storage binding break found” error message mean?You will get this error message if you have changed the computer name,

NIC, or copy-over files in the Common Licensing folders . To resolve this

issue, contact Technical Support and they can assist you in recovering your

licenses . Visit https://digitalsupport .ge .com/communities/CC_Login to

create a Technical Support case .

As a best practice, if you know you are going to be making changes to

your machine (e .g ., rebuilding, changing machine names, changing NICs),

we recommend using the Return feature in License Client to return your

activation prior to making changes, then re-activating after the changes .

What does the “activation ID ownership mis-match” error message mean?Each activation code is associated with your CSN (Customer Service

Number) . Each machine can only be associated with one CSN . When you

activate licenses to the GE Digital CloudLicense Server, your machine will

get associated with that CSN (Customer Service Number) . If you then try to

use another activation code that is associated with a different CSN (even if

you had returned the previous license), you will get this error message .

To resolve this issue, contact Technical Support and they can

assist you in associating your machine with the correct CSN . Visit

https://digitalsupport .ge .com/communities/CC_Login to create a

Technical Support case .



Why am I getting an “option is not enabled” error message?The “option is not enabled” can occur for a few reasons:

• You are trying to use a feature or product and do not have that option

enabled on your license .

Use the License Client to verify the options available on your license . If you

need to add options, contact Sales Support or your local representative .

• You do not have the latest version of Common Licensing .

There may be discrepancies between the options on the license

and how the older version of Common Licensing is interpreting

them . Install the latest version of licensing from


• You have installed the latest licensing and verified that you have the

option in License Client .

There could be an issue with the license configuration that needs to

be corrected by GE Digital . Contact GE Digital Technical Support for

assistance . Visit https://digitalsupport .ge .com/communities/CC_Login to

create a Technical Support case .

How do I get an emergency activation code or license?If you have a plant-down situation, GE Digital can issue a temporary

activation code or license that can be installed immediately on

your computer . Contact Sales Support for assistance, or if the issue

occurs outside of business hours, contact Technical Support

(visit https://digitalsupport .ge .com/communities and click the

“Contact Us” link for support phone numbers) .


Common Licensing Terms

Advantage License (Advantage Licensing) — Another name for

configurable licensing options .

Activation Code — The sixteen-digit code you receive to activate

an Common License .

Activate — To bind an Activation Code to a device (either a

computer or a configurable (Advantage) Hardware Key) .

Configurable USB (Advantage) Hardware Keys — Hardware

keys that can be activated with Common Licensing and have user-

managed configuration options .

Non-Configurable USB Hardware Keys — Hardware keys that

can be activated with Common Licensing, but do not have user-

managed configuration options .

Configurable Software Key — Software licenses that can be

managed by customers directly .

Common Licensing — The software package required to work

with configurable, non-configurable or legacy (M4) licensing .

Common Licensing includes the License Client and License Server

installation options .

License Server — The Common Licensing installation option that

includes the Local License Server .

GE Digital Cloud License Server — The cloud-based server used

to activate Common Licenses .



Local License Server — A local intranet server used to centrally

manage licenses for a site . Note: License activation does not

require a Local License Server, unless you are activating licenses

on virtual computers or you want to use this configuration in

your environment .

License Client — The Common Licensing software program used

to configure, manage, activate and return licenses .

Online Activation — The computer or Local License Server is

connected to the internet and communicates directly with the GE

Intelligent Platforms License Server to activate a Common License .

Offline Activation (Activate by File) — The computer or Local

License Server is not connected to the internet and needs to

manually transfer activation files with an online computer to

activate Common License .

Request File — Used for Offline Activation . A file generated by

License Client on the machine to be licensed . This file is brought to a

computer with License Client that is connected to the internet .

Response File — Used for Offline Activation . A file generated by

License Client on the online computer that will be brought back to

the Offline machine to complete the activation .

Activation Files — Request Files and Response Files used for

Offline Activations .

Return — A function in License Client to remove the association

between a license and a device so that the license can be activated

on another computer or device .


Refresh — A function in License Client to refresh the activation

information for the license and device information with the GE Digital

Server or Local License Server .

Refresh by File — Used for Offline Activations . A function in License

Client to refresh the activation information for the license and device

information with the GE Intelligent Platforms Server .

License Recovery — If a computer has had an unrecoverable failure

and the license cannot be returned, contact your local rep or GE Digital

technical support to request a license recovery . Once recovered, the

license can be activated on another computer or device .

License Source — A field in License Client which displays information

about where the current license information is stored . Values for the

license source may be Hardware, SW License, Evaluation, Unlicensed,

Unknown or Error .

Device ID — A field in License Client that displays the unique ID of

the computer that is to receive the license file . In the case where a

hardware key will be used, it is the unique ID of the hardware key . The

ID is generated automatically when the program is started .

License Type — A field in License Client that indicates how the license

is maintained . Values for the license type may be Device Locked,

Leased, Unlicensed, Evaluation, Not Initialized or Error .



Legacy licensing termsM4 USB Hardware Key — Legacy hardware keys that have been activated

with Siebel (Legacy CRM) . Note: M4 Keys can be used with the latest version

of Common Licensing and the License Client . M4 Key options can be viewed

in License Client and can be updated using PFKeyUpdate .exe with a .plic file .

M4 USB keys cannot be activated or updated through the Common Licensing

software (License Client or Local License Server) .

Keyless License (M4 Keyless) — Legacy software licenses that have been

created using Siebel (Legacy CRM) . These are installed on the machine via an

.exe file and can be removed from Windows Add/Remove Programs . Note:

Keyless Licenses can be used with the latest version of Common Licensing and

the License Client . License options can be viewed in License Client, however

cannot be activated or modified through the Common Licensing software

(License Client or Local License Server) .

M1 Keys — Legacy hardware keys that have been activated with Siebel

(Legacy CRM) . Note: M1 keys do not work with the current versions of Common

Licensing . You must use an older 12 .x version of Common Licensing or upgrade

to an M4 or a configurable (Advantage) hardware key .



• Read the License Documentation that installs with Common Licensing .

• Visit the Licensing Webpage at


• Visit the GlobalCare Knowledge Base: https://digitalsupport .ge .com/communities

• Contact your local representative or Sales Support:

http://www .ge .com/digital/contact .

• Contact GE Digital Technical Support:

https://digitalsupport .ge .com/communities/CC_Login

More Resources


©2016 General Electric . All rights reserved . *Trademark of General Electric . All other brands or names are property of their respective holders . Specifications are subject to change without notice . 10 2016

About GE

GE (NYSE: GE) is the world’s Digital Industrial Company, transforming industry

with software-defined machines and solutions that are connected, responsive and

predictive . GE is organized around a global exchange of knowledge, the “GE Store,”

through which each business shares and accesses the same technology, markets,

structure and intellect . Each invention further fuels innovation and application across

our industrial sectors . With people, services, technology and scale, GE delivers better

outcomes for customers by speaking the language of industry .

Contact Information

Americas: 1-855-YOUR1GE (1-855-968-7143)

gedigital@ge .com

www .ge .com/digital

GE Digital

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