GDAR

Dale and Loraine

GDAR

• EBT Processing

• STR Validation

• Price Point Requests

• Change Consumer Location (CCL)

• Enrol

• Historical Consumption

EBT Processing

• Incoming and outgoing EBT transactions are batch processed once each business day

• Add one business day to STR lead time for processing

EBT Processing

• Vendor sends STR

Incoming STRs

• Sends STR out at end of business day

EBT

• We see STR the next business day

Internal Billing System

EBT Lead Times

Transaction Type Enrol Drop Transfer (Pool ID) Transfer (Price Point)

Minimum Lead Time

45 Days Prior to Effective Date

15 Days Prior to Effective Date

45 Days Prior to Effective Date

15 Days Prior to Effective Date

Method

EBT

EBT

EBT

EBT

STR Validation

• All STRs go through validation process as per GDAR EBT Standards document and as permitted in the GDAR Decision 4.3.3.6 If the gas distributor determines that any

information, in addition to the validation terms, necessary to implement the pending STR is inaccurate or incomplete, the gas distributor shall suspend processing the STR and shall notify the requesting party.

• Certain STRs require additional information than stipulated in the EBT Standards, due to our obligation under MFIPPA

Top 10 reasons for a rejected STR

10 – Duplicate request 9 – Current price point not valid 8 – Effective date not the first of the month 7 – Account number has too many digits 6 – GDAR timelines not followed 5 – Data in incorrect field on XML 4 – Complete service address not provided 3 – Customer name not same as on bill 2 – Lookup failed (name, street) 1 – Authorization paperwork not provided

Price Point Requests

Transaction Type Price Point Create Price Point Change

Minimum Lead Time 30 Days Prior to Effective Date

20 Days Prior to Effective Date

Request form can be found at vendors.kitchenerutilities.ca

Method

Request Form

Request Form

Price Point Create Requests

• Price Point Create Requests must respect the

required Service Transaction Lead Times for Enrol Requests and Transfer Requests

• It can take up to two weeks to have a Price Point created

Price Point Create Requests

New and Improved!!!

• Effective January 4, 2016, Price Point Create

Requests will no longer be submitted by form

• EBT STR following GDAR guidelines

GDAR EBT Lead Times - New

Transaction Type

Price Point Create 4 Days Prior to Effective Date STR via EBT

Price Point Change 3 Days Prior to Effective Date STR via EBT

Response Time Method

CCL – Change Consumer Location

• Not automatic when customer moves within Kitchener

• Must be requested by vendor prior to Competitive Services End Date of TOS

• Request must include pool id, price point, effective date, and signed authorization letter from customer

• Authorization letter must include the customer’s previous, and new, account number and service address

CCL Process

• Provides signed authorization letter

Customer

• Emails letter with request for a CCL

• Notifies customer of successful CCL

Vendor • Approves CCL

request via email

• Processes CCL and sends CCL via EBT

Kitchener Utilities

STR - Enrol

• Account number

• At least one of:

• Name validator

• Address Validator

EBT Standards

• Full customer name

• Full service address

• Authorization from customer

Additional Information

STR - Historical Consumption

• Account number

• At least one of:

• Name validator

• Address Validator

EBT Standards

• Full customer name

• Full Service Address

• Authorization from customer

Not Vendor of Record

• No additional information required

Vendor of Record

Historical Consumption

If account currently flowing,

receive STR day 1

validate and prepare

vendor receives by day 14

If account not currently flowing,

receive STR day 1

validate STR

upon receipt of authorization, prepare STR, send

vendor receives STR or reject within 14 days

Historical Consumption

If account currently flowing,

receive STR day 1

validate and prepare STR day 2, send day 2

vendor receives day 3

If account not currently flowing,

receive STR day 1

validate STR day 2

upon receipt of authorization, prepare STR, send

vendor receives STR or reject within 14 days

Changes due to billing system change

• Price point create and change process and timelines

• Historical consumption timelines

• EBT blackout

• STR blackout

• DP Invoice timelines

• DP Status reports timelines

• IRS timelines

• IRS payment process

EBT Blackout

• EBT Point will be unavailable from December 23rd until January 4, 2016

STR blackout

Type Effective Date Restriction

Enrol >= March 1, 2016 send after January 4, 2016

Transfer Pool >= March 1, 2016 send after January 4, 2016

Transfer Price Point >= February 1, 2016 send after January 4, 2016

Drop >= January 20, 2016 send after January 4, 2016

Price Point Create >= February 1, 2016 send after January 4, 2016

Price Point Change >= February 1, 2016 send after January 4, 2016

DP Invoice timelines & process

• Will now include ABC fees

• Will include any other charges or credits (balancing, etc.)

DP Status Report

• Currently, 10th business day

• Earlier, no exact timing yet

IRS timelines

• Current timeline, sent for receipt by vendor on or before 20th

• Earlier, likely sent business day 10-15

IRS payment process

• Payment due 22nd of month.

• Currently via wire transfer.

• Will be via EFT