GCDP GIP strategy intro
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Transcript of GCDP GIP strategy intro
![Page 1: GCDP GIP strategy intro](https://reader034.fdocuments.net/reader034/viewer/2022052321/554c4e8eb4c905452e8b469a/html5/thumbnails/1.jpg)
GCDP and GIP Quality StrategyDelivering High Quality Experience for Summer Peak
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By 2015, we ambitioned 38000 GCDP and 17000 GCDP
During IPM, We are ambitious to set
the goal of…
An NPS Score of
___•for both GIP and GCDP by 2015. 2
48
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Ambition
Direction
Behavior
Have
Set
Create
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5000 GIP and 12000 GCDP XP This Summer
We are going to deliver quantity and quality
No more quality as an “or”
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The Ambition
5000 GIP 12000 GCDP
43 NPS
44 NPS
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We need to
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Our Direction
GIP Detractors GCDP Detractors
Job Description Clarity
Logisctic support
Integration
Job Description Clarity
Logisctic support
Integration/Communication
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How?Understanding the detractor issue through
customer comments
Role of Sending and
Hosting entity in solving the
issue
Key Activities in solving the
issue
Talent Capacity in delivering
Quality Experience
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Because we CARE
Our Behavior
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Every Experience Matters!