GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.
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Transcript of GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.
![Page 1: GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.](https://reader031.fdocuments.net/reader031/viewer/2022013003/5513e2285503466f748b54ef/html5/thumbnails/1.jpg)
GAVIN KELLY DESIGN GROUP
Engineering Excellence
Milestone One
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introduction
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Ongoing surveys reveal that Microsoft’s customer satisfaction numbers fall below the industry average.
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In response, the Engineering Excellence Group was formed to accomplish immediate and long-term improvement in value delivered to customers.
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The EE strategy aims to create a strong baseline set of engineering systems for Microsoft and lay the foundation for constant improvement by each product line.
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By leveraging the passion and knowledge of the individual engineers, Engineering Excellence can enable a culture of innovation.
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Engineering Excellence can achieve this by building community to connect engineers with information, with customers, and each other.
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Success depends upon a user experience that is integrated, relevant, and smart. Engineering Excellence is not a destination, but rather a way of life.
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The result is a new paradigm for Engineering Excellence
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this is your customer
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Security
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reliability
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product value
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product engineering
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the problems
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ineffective management
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lack of transparency
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inadequate career preparation
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failure to encourage innovation
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the results
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customer disconnect
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innovation shortfall
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lack of relevance
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customers demand change
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Enter Engineering Excellence
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challenges
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top-down solutions
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credibility
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awareness
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engagement
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freshness
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legacy
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leverage
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A new approach to engineering
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Innovation
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purposeful endeavor
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user-centered innovation
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transparent, supportive, and accepting
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Community and connections
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Community
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fueled by passion
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“People work a lot harder on stuff they like;
people working for love often surpass those
working for money”
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Collaboration
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“But how do 50 people who haven't met work
together to form a viable software product? Part of
the reason this works so well is that software is
extremely modular by nature, and thus many
people can work on different segments of the
software, almost autonomously, if they can come
to agreement about how the pieces fit together.”
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Information
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"On the one hand, information wants to be
expensive because it is so valuable. The right
information in the right place just changes your life.
On the other hand, information wants to be free
because the cost of getting it out is getting lower
and lower all the time. So you have these two
fighting against each other.“
- Stewart Brand, 1984
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Customer focus
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“We can believe that we know where the world
should go. But unless we're in touch with our
customers, our model of the world can diverge
from reality. There's no substitute for innovation, of
course, but innovation is no substitute for being in
touch, either.”
- Steve Ballmer
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Communication
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“Most teams have no way of making their plan
visible to their management chain and dependant
partners”
- Jon DeVaan
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Engineering Excellence is not a destination, but rather a way of life.
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Integration
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Engineering Excellence is always present.
It is not somewhere I go, or something
that I do occasionally.
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Relevant
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knows me
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knows what I do
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customizable
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Smart
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anticipates
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quiet
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The result is a new paradigm for Engineering Excellence
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top down
destination
bureaucratic
static
finite
bottom up
integration
democratic
dynamic
infinite
That was then…. This is now….
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search is king
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branding the experienceevery product needs an identity…
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every product needs an identity…
that communicates the vision
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every product needs an identity…
with which people can identify
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every product needs an identity…
that is memorable
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every product needs an identity…
that speaks prophetically
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every product needs an identity…
that is relevant
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every product needs an identity…
that works well in combination with it’s sub-parts
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center of gravityinnovativecollaborativesharecommunitydynamicinfluentialliveecosystemnetworkedsymbiotic
exponentialfreedompassionrebirthpotentialphoenixopportunitygrowthroots / branchesnew / neotransparencyenablingconciergeunderstatedinfluentialorganicproductiveincubationhot houseenergyhub
orbitalspherespokesradialsupportbeamsstructurealiveideasflowrushtorrentfluidstateleapstreamsplashfuturepowervibrantflexiblehivebuzzcorevibefluxfree
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center of gravityinnovativecollaborativesharecommunitydynamicinfluentialliveecosystemnetworkedsymbiotic
exponentialfreedompassionrebirthpotentialphoenixopportunitygrowthroots / branchesnew / neotransparencyenablingconciergeunderstatedinfluentialorganicproductiveincubationhot houseenergyhub
orbitalspherespokesradialsupportbeamsstructurealiveideasflowrushtorrentfluidstateleapstreamsplashfuturepowervibrantflexiblehivebuzzcorevibefluxfree
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User Experience Concepts
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it starts with “me”
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me
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me
guidelines
standards
expert advice
tools
e-learning
post-mortum
repositories
templates
white papers
case studies
samples
customer data
processes
events
classes
job postings
what’s hot/innovative
technologies
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me
HRweb
ITweb
MSweb
Autogroup
EEweb
Toolbox
MSDN
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me
HRweb
ITweb
MSweb
Autogroup
EEweb
Toolbox
MSDN
![Page 81: GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.](https://reader031.fdocuments.net/reader031/viewer/2022013003/5513e2285503466f748b54ef/html5/thumbnails/81.jpg)
me
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me
HRweb
ITweb
MSweb
Autogroup
EEweb
Toolbox
MSDN
guidelines
standards
expert advice
tools
e-learning
post-mortem
repositories
templates
white papers
case studies
samples
customer data
processes
events
classes
job postings
what’s hot/innovative
technologies
![Page 83: GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.](https://reader031.fdocuments.net/reader031/viewer/2022013003/5513e2285503466f748b54ef/html5/thumbnails/83.jpg)
product groupcommunity
me
PM community
team community
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product groupcommunity
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
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product groupcommunity
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
discussions
blogs
news
ratingswebcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
hot topics
comments
discussions
hot topics
comments
blogsnews
ratings
webcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
discussions
hot topics
comments
blogsnews
RSS feeds
suggestions
forums
doc libraries
webcasts
wikis
portals
ical
ratings
![Page 86: GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.](https://reader031.fdocuments.net/reader031/viewer/2022013003/5513e2285503466f748b54ef/html5/thumbnails/86.jpg)
product groupcommunity
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
discussions
blogs
news
ratingswebcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
hot topics
comments
discussions
hot topics
comments
blogsnews
ratings
webcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
discussions
hot topics
comments
blogsnews
RSS feeds
suggestions
forums
doc libraries
webcasts
wikis
portals
ical
ratings
![Page 87: GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.](https://reader031.fdocuments.net/reader031/viewer/2022013003/5513e2285503466f748b54ef/html5/thumbnails/87.jpg)
product groupcommunity
bringing it all togetherencouraging community development and sharing
me
PM community
team community
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
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templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
templatescase studieseventsexpert advice
e-learningclassesstandardspost-mortemwhite papersjob postingscustomer datarepositories
what’s hotguidelinessamplestechnologiesprocessestools
discussions
blogs
news
ratingswebcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
hot topics
comments
discussions
hot topics
comments
blogsnews
ratings
webcasts
wikis
portals
ical
RSS feeds
suggestions
forums
doc libraries
discussions
hot topics
comments
blogsnews
RSS feeds
suggestions
forums
doc libraries
webcasts
wikis
portals
ical
ratings
![Page 89: GAVIN KELLY DESIGN GROUP Engineering Excellence Milestone One.](https://reader031.fdocuments.net/reader031/viewer/2022013003/5513e2285503466f748b54ef/html5/thumbnails/89.jpg)
bringing it all together
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Microsoft Pulse
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Microsoft Pulse
ToolsPeople Resources
doc librariesforumsnewsratingsdiscussionswikisportalsicalRSS feedssuggestionsblogswebcastshot topicscomments
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Microsoft Pulse
doc librariesforumsnewsratingsdiscussionswikisportalsicalRSS feedssuggestionsblogswebcastshot topicscomments
ToolsPeople Resources
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Microsoft Pulse)
multi-source publishingblog/forum/rating/comment/etc.
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Microsoft Pulse (customizable home page with always fresh content)
multi-source publishingblog/forum/rating/comment/etc.
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Microsoft Pulse (customizable home page with always fresh content)
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demo
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time passes…
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discussion
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fin
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appendix
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References
Democratizing Innovation Eric von Hippel
The Design of Things to Come. Craign M. Vogel, Jonathan Cagan, Peter Boatwright
www.paulgraham.com/opensource.html
How open source software works: “free” user-to-user assistance” Karim R. Lakhani, Eric von Hippel,
MIT Sloan School of Managementhttp://www.mozilla.org/mission.html
The Emerging Economic Paradigm of Open Source Bruce Perens
Organizational learning and communities-of-practice: Toward a unified view of working, learning, and
innovation John Seely Brown, Paul Duguid
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