GATCOM January 2014

Gatwick Resident Pick Up Scheme

Context

Approved Operator Scheme launched in July last year

– Improve customer service in off-airport parking

– Support local residents and councils in preventing unauthorised parking

– Address forecourt congestion / safety

– Scheme required enforcement of existing forecourt policy in line with Surface Access Strategy

Feedback from GATCOM / PAG

– Supportive of Approved Operator Scheme, but…

– Enforcement of forecourt policy felt to be “penalising” local users of airport

– View that regular users weren’t cause of congestion

– Car Parks slower than forecourt for quick pick-ups

Gatwick committed to review this issue with PAG

Consultation

Worked with PAG sub-group led by Peter Hall

Key principles:

– Should not undermine progress made on meet and greet operators

– Should support Surface Access strategy

– “Air” users of airport were main focus

– Regular users more important than infrequent users

– Should incentivise quick pick-ups (under 10 minutes)

– Commercial impact impossible to quantify, so will launch, review and adapt as necessary

What’s been agreed:

– 2 hours free stay in long-stay car parks for waiting or pick-up

– “Express Pick-Up floors” in short-stay car parks to facilitate quick pick-up

– Local resident’s discount scheme

Resident Scheme Details

Four postcode areas (RH / GU / TN / BN)

Up to 10 minutes stay

£20 p.a. for up to 50 entries per year

£80 p.a. for up to 250 entries per year

Works alongside long-stay waiting area and express pick-up lanes

Timescales and Communication

Pre-registration website available now

– http://www.gatwickairport.com/parking/other-parking-options/resident-pickup-scheme/

Targeting June launch of scheme

Working up communications plan, we expect to use

– Gatwick Press Release

– Local press advertising (Crawley Area)

– E-newsletters

– Trade Associations (e.g. Gatwick Diamond)

– Gatwickairport.com

– Leaflets issued on forecourt

Supplementary slides

Passenger Pick Up Options

Free Waiting & Pick Up – Long Stay car parks

Free for up to two hours

Designated pick up bays

Free bus to/from terminal

Signed Express Pick Up Area – One area per terminal

Specific Express Pick Up area

– South Terminal CP3, Ground

– North Terminal CP6, 1st

No unattended vehicles

High vehicle flow

Resident Scheme User Experience

Simple online/phone

registration process – Name, address, scheme

choice, registration number(s) & payment details

Member arrives at airport and follows standard ‘roll up’ process – Arrive at waiting area – When the passenger is

ready for collection, drive to Short Stay

– Use ‘Express Pick Up’ area to facilitate quick pick up process

– Drive to exit and insert ticket <10 minutes – One ‘use’ debited from user account

>10 minutes – Standard

Resident Scheme Account Management

Resident signs in to their Scheme account

Resident has ability to view: – Transactions by date & time

– Uses left

– Account renewal date

Resident has ability to update personal details inc. – Car registration numbers

Add d t il

Passenger feedback on the changes