Gati Present

8/14/2019 Gati Present

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IMPROVED DESK TO DESK CARGOSERVICES.

Prepared forGATI

Prepared by:Mukesh kumarTarun GoyalAmit Malhotra

Rajat DuaAjit yadavVishal taliaAmit KumarPrakash GuptaVikas khanna

Ayush Agarwal


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PROBLEM STATEMENT

The company is not getting the expectedrevenues from its Desk-To-Desk Cargoservices


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Purpose of the studyAfter our research company will come to know

what the customer needs from their desk todesk cargo services.

This research will also help company toincrease their market base and to overcome

the problem the company is facing.


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RESEARCH OBJECTIVESThe purpose of this research is to discover the

satisfaction level of the customers .

The research also intend to identify therequirements of the customers.The research also intends to identify the

potential customers.


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Companys profileGati pioneered the concept of Retail Express

Cargo and express Distribution in India

In the 19 years tenure, Gati has grown to occupyevery link of the value chain in the logisticsbusiness segment

Gati has the largest fleet of over 2100 vehicles onroad, with a nation wide network unmatched inthe industry

Supported by state-of-the-art warehouses,technological


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LITERATURE REVIEWSales

surface express-50%

fuel stations-16%

coast-to-coast -11%

freighter-10%

logistics-7%others+desk-to-desk -6%


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Contd.Desk-to-Desk services contributed less than

6% of the total revenues of Rs.55,207 lakhsduring the F.Y. 2007-08.

In 1989,Gati launched desk-to-desk cargo , anew concept of door-to-door service.

Its an affordable surface product especially

designed for the non-commercial packages.


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Gati Desk to Desk Cargo This is a service offered under Gatis Surface

Express For non-commercial, small sizeshipments upto 4kgs

Priced at Rs.135/- per shipment + taxes.

Features :

Cost effective option for customer who want tosend small shipments

Can send from anywhere to anywhere in India

Ideal for samples, gifts, study material, printed

material -


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Research designQuestionnaires: We will distribute around 500

questionnaires in Noida & Ghaziabad regionamong the customers and 500 among theother consumers of these services.

Evaluation of Non-Response: a randomsample of 50 names will be secured from the

list of the customers who dont return thequestionnaires. We will make them a call andwill try to know their responses.


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Statistical ToolMethod of least square in time series analysis

Yc= a+bX

Yc= required trend value or estimate forparticular year

X=unit of time

It will facilitate the comparative study of data

for two or more related period.


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Data AnalysisWe will review the questionnaires returned by

the customers.

We will also review the questionnairesreturned by other consumers of the same

services.


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Budget

Salaries 50,000

Travel cost 4

Questionnaires development 10,000Supplies 5,000

Printing cost 5,000

Telephone cost/charges 10,000

Total costs 1,25,000


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References

Sources from which we have taken the data

1) http://www.gati.com

2) Gatis annual report 2007-083) Goldman Sachs research estimates.
http://www.gati.com/http://www.gati.com/

Gati Present

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