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Project - Program Manager

Organizational and Project Management

The First 60 Days

Operations – Services Delivery ManagerBackground

Over 20 years of “Real” Hands-on Experience Sr. Field Manager - Technologist – Engineer Department Manager (Hewlett Packard) Degrees in Business, Electronics and Computers Currently Completing Masters Degree Use of ITIL v.3 methodologies Use of PMI methodologies Certified as a Process and Productivity Specialist

(Association of Productivity Specialists) Multiple Industry certifications. Services Delivery Manager

Department Manager Background

Manage and Organize in-house and multiple-state Field Service Groups

Innovative in creating Teamwork and Superior Customer Service

Development and Oversight of Service Contracts

Change Management Initiator Top Secret SBI (non-active) Clearance

Project Management Background

Project Management Knowledge and use of Project Management

standards established by PMI and ITIL through my Masters Degree Studies

Oversee and Manage operational aspects of multiple ongoing projects with budgets over $1m

Review status of Scheduling and Budgets on multiple projects to ensure time and cost requirements

Manage sub-contractors, change management, risk management

Prepare scheduling, status reports, presentations

Supporting large-scale proposal development efforts for IT service delivery efforts extended over several states

Project Management Background

Strong customer services skills including functional and operations interfacing capabilities

Types of projects (examples): Design and build Software and

hardware testing Labs at HP Enterprise Software migration for over

1000 units Design and installation of Top Secret

Comm. Systems (USAF) Research, design, and build unique

coffee delivery systems (White Cloud Coffee

Project Management Background

Additional background in the following fields and industries:

Fabrication, Electrical, Electronics, Communication systems, Radar systems, Aeronautics, Sailing, Small craft prop design (currently

working on patent).

Summary of Abilities and Skills

Matching business needs with Project objectives Projects ranging from Enterprise networks and system

installations to software, hardware migration and facilities IT Department and Field operations re-design as well as non-

IT Project Management Department operational experience, budget formation,

reporting, team building, customer service with responsibility for over 50 in-house and field technicians

Extensive knowledge and background ranging across industries allowing innovation outside of primary profession

Expertise includes; Hardware, software, organization, strategic planning, proven decision-making abilities, problem solving skills, with an overall logical and analytical mindset

Able to monitor and maintain projects and subcontractors to maintain budget constraints, scope and scheduling.

Summary of Abilities and Skills

Analytical “Outside the box” problem solver, able to anticipate risks, resolve stakeholder concerns, and improve productivity

Ability to manage many wide ranging Projects Reputation for writing clear and concise reports for

technical and non-technical stakeholders Business-driven: bottom-line, communication and

decision making, with an in-depth understanding of the business goals of a company in relation to the speed and completion of a project that is in alignment with the business bottom line.

Able to lead a project or organization through the craziness with the business goals firmly in front while providing executives the information they need

Leveraging Project Management

A Navy ship is an incredibly complex engineered product. Over a thousand engineers, and project managers from more than a hundred companies, create the design and manufacturing information.

Roles & Responsibilities:

Establishing a Baseline

Meet the primary stakeholders, managers and executives

Finding office, setting up, organizing, resources

Learning what the current situation is Current business policies and procedures Prevailing attitudes and beliefs Who is doing what and where

Assessment of technical staffing and subcontractors

Assessment of each field location issues, supply

chain logistics, workload, equipment availability,

troubleshooting trends and needs.

The first 60 Days

Assessment and analysis of business Goals, Strategies,

Expectations, Mission Statement, Budget, etc..

Development of standardized processes and protocols

Project Management:Assessment of current Projects on the tableAnalysis of projects for cost, policy alignment, resources Development of accurate/complete plansProject budget formulationCost estimation

Roles & Responsibilities:

Assessment and Analysis

The first 60 Days

Roles & Responsibilities:

Taking Action The first 60 Days

Establish and maintain an open line of

communications with all stakeholders and staff Establish a follow-up system for customers to

have customer input for customer service

improvementsBe proactive in keeping executive upside

communications through reports and memo’sEncourage executive upside to express their

opinions, visions, and inputs on issuesCreate a reputation that is based upon customer

service, respect, integrity, honesty, getting

things done… and cheerful smiles

Bringing over 20 years of responsible “Real Hands-on experience” Because I started at the bottom and worked my way up, I understand the issues executives, staff and contractors experience. I understand their frustrations and what works for them, as well as what doesn’t work for them. I understand how to deal with them.

As a Project Manager and Business Owner, I also understand the importance of the business side of the equation. Especially the requirement for creating efficient and effective processes and procedures, cost analysis, risk management, and cutting out waste in order to maintain viable cost management.

Just Say YesJust Say Yes

A strong technical and professional education combined with cross industry direct “hands on” experience in Project Management, Customer Service instigation, business case analysis, developing service level agreements, being organized with multiple projects:

Scheduling, Risk Management, Benefit Analysis, hardware and software review, developing relationships within my team as well as with senior and junior stakeholders, maintaining quality control… among other PM and managerial responsibilities concurrent with managerial responsibilities of a R&D IT department.

Make it HappenMake it Happen

No ExcusesNo Excuses

The background and Professional Expertise that I bring to your company is combined

with a passion for excellence and service. It is wide ranging with a depth that crossing many different industries providing unique experiences in order to provide unique and

cost saving solutions.

A “Can Do” person that gets things done…

IT Organizational and Project Management

Thank You

775-625-2868 Gary.Darby@drby.us