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Capabilities Prospectus

Garland Canada Inc.

12/21/11

1290 Martin Grove Rd. Toronto, Ontario M9W 4X3

CONFIDENTIAL Garland Canada Inc. Customer Prospectus -2- All trademarks and registration marks appearing in this document are the property of

The Garland Company, Inc. or Garland Canada, Inc., unless specifically noted otherwise. © 2011 by Garland Industries. Prepared 12/21/11.

EXECUTIVE SUMMARY

This Garland proposal documents our capabilities. The documentation presented in this package demonstrates the following advantages of a long-term relationship with Garland Canada: • With over 115-years of history and financial stability, Garland will ensure the

highest level of accountability and reliability in managing the roofing assets.

• Garland has maintained numerous roofing management partnerships with multi-national corporations for periods in excess of 20 years. This is a testament to our strength as a roof service provider and our commitment to our business partners.

• Garland hires, trains and manages its own technical field representatives. These dedicated roofing professionals are trained in a common methodology for inspecting, analyzing, and managing roofing assets, enabling a consistent and technically thorough evaluation of each building.

• Garland has regional representation in every major Canadian city. Garland Canada Regional Managers have an average of over 20 years of roofing industry experience.

• In the field, our representatives have achieved an outstanding reputation for working side-by-side with union and non-union contractors, in a spirit of cooperation, professionalism, and respect, to achieve the roofing objectives of the customers we jointly serve.

• As one of the first North American manufacturers to introduce modified bitumen roofing solutions and innumerable unique roofing technologies to the North American market, Garland has a proud history of product innovation, and currently offers one of the most diverse selections of high-performance new, retrofit, and maintenance roofing products available. Garland was the first roofing manufacturer to become ISO certified and is a pioneer in sustainable roofing technologies.

• The Garland organization, through a wholly owned subsidiary, is able to provide complete accountability for total roof project delivery, including, but not limited to handling all bid bonds, performance and payment bonds, insurance requirements, licenses, fee approvals, and permits for subcontractors.



COMPANY HISTORY AND FINANCIAL STABILITY

Less than half a percent of North American companies survive for over a century. The Garland Company, Inc. founded in 1895, is one of them. When purchasing roof systems with life cycles of 20 to 50 years, there is a major benefit to contract directly with a manufacturer whose track record and financial stability is proven, stable, and secure. Garland's oldest roofing material patent dates back to 1917, and roofing products and services continue to be our core competency. An organization that began as a small family-owned enterprise was revitalized, in 1974, by a younger management team, the majority of whose members continue to play an active role in the business. New managers are continually being groomed, many of them from the ranks of our field representatives, to ensure continuation of Garland's dynamic, customer-responsive culture. We attribute Garland's longevity to the following principals: • We listen to what our market is saying, adapting quickly and confidently to the

changing needs of our customers.

• We manufacturer superior products (using ISO certified methods and procedures), continually raising our industry's standards of performance.

• We give as much attention to the service portion of our business, as we do to our products, innovatively developing and delivering the best possible combinations of materials and services.

• We hire the highest quality people, providing them with continual training and educational opportunities, and regularly evaluating their ability to achieve the highest standards of ethical and technical performance.

• We are an employee-owned company, with an average 20-years tenure for managerial employees, and a horizontal management structure that inspires a team approach to meeting customer requirements at every level of our organization.

Garland has a proven track record for handling large, complex, multi-facility roof management responsibilities of the scope required to meet any requirements. In the Customer Profile section of this proposal, you will find documentation supporting some of the many successful collaborations between Garland and customers with concerns and requirements similar yours.



Garland has an exceptional 5A1 Dunn & Bradstreet rating, no long-term debt, and the lowest warranty adjustment rate in the commercial roofing industry. At the heart of our organization is a locally based network of employee-owner representatives who are committed to servicing our customers around the world with personal accountability and integrity. By monitoring each project, during and after the job, Garland ensures that your roofs are installed as specified and properly maintained. For your company, that means the confidence that your capital investment will realize exceptional return over the life cycle of your buildings. Our ten-step approach to total roof management sets the industry standard for optimizing customer return on roof asset investment by ensuring the longest possible working life for every Garland roof. Garland is also a contributing member of many national associations designed to help improve quality-roofing standards for all potential customers throughout North America. These associations include AIA, CRRC, ASTM, CSI, LEED, BOMA, CSC and the Canadian Roofing Contractors’ Association (CRCA) and each of its provincial affiliates.



OUR APPROACH

Garland Mission Statement The management and employees of Garland Canada Inc. are committed to providing the best possible products and services to our customers. Our goal is to meet or exceed customer requirements at an overall positive cost/benefit ratio -- if it can be done better, Garland will do it!

The Garland Corporate Philosophy We believe Garland is its people, and they are our most important assets. We believe satisfying our customer needs with personal sensitivity and the highest quality goods and services is our first priority. We believe it is imperative that we maintain an organization that rewards creative people who possess a highly developed level of technical competence and who strive to excel in all endeavors. We believe a strong commitment to personal and corporate growth is essential to the continued success of the Garland organization. We believe continuance of the solid, conservative values established by Garland management in 1895 will enable us to expand upon our position as a growing, leading international organization. We believe the exploration and implementation of new ideas provide the foundation for new opportunities and perpetual growth.

Customer Partnerships What makes Garland different from our competitors is our direct involvement with customers. Locally based Garland representatives work directly with facility managers to develop a comprehensive roof management plan. Based on your corporate vision of facility management, and the application requirements of your individual facilities, our representatives will recommend the right roofing solution for your performance, budgetary, and scheduling requirements.



Garland representatives are trained to understand the special needs and concerns of the customers we serve. Garland has successfully managed the logistical, safety, health, environmental, and uptime concerns of a wide variety of facilities, from high-profile executive office buildings to electronics manufacturing facilities, schools and universities, and food and beverage processing plants.

The Garland Difference Garland total solution capabilities have been developed specifically for customers with:

• High aversion to liability exposure • Complex roofing challenges • Demanding performance requirements • The need for guaranteed pricing • Inflexible scheduling demands • Zero tolerance for material or labor-related deficiencies • A long-term perspective on lowering life-cycle costs

Our manufacturing operations use proprietary mixing and process technologies and are independently audited for continuous quality control under ISO 9001-2008. We use the latest testing methods available to ensure that products meet or exceed customer expectations of performance, employing testing protocols in a precise and frequent manner to ensure consistently predictable results. Testing protocols include, but are not limited to:

• Thickness and placement of the scrim – Regular visual examination ensures compliance with rigorous ASTM standards and Garland’s own exacting specification requirements.

• Compound stability – Verification of ASTM and Garland-specified softening point temperatures ensures the high-temperature stability of our modified sheets. (Garland’s own specification requirements significantly exceed ASTM minimums.)

• Tensile and tear strength – Garland membranes are tested to exacting specifications to ensure superior strength, flexibility, and elongation and to resist the most severe thermal shock, for exceptional performance in any climate.

Sub-Contractor/Supplier Relationships Through our wholly owned subsidiaries, sub-contractor relationships, authorized contractor network, and suppliers, Garland provides a full range of products and services to support the most complex roofing projects with turnkey accountability. Our raw material suppliers are subjected to the same diligent scrutiny as our locally based contractors to ensure compatibility with a philosophy that demands the highest standards of accountability. Those standards encompass financial stability, quality



workmanship, personal integrity, and worker safety, as well as stringent compliance with Garland's rigorous performance standards and all applicable CCOHS (Canada’s National Centre for Occupational Health and Safety) standards, certifications, and licensing.

Authorized Contractor Network Throughout the United States, Canada, and the United Kingdom, Garland has developed relationships with highly qualified roofing contractors. By subcontracting roofing installation to local contractors, we help support the local economy. Each contracting firm, prior to being authorized to install our systems, is screened for financial stability, safety performance/compliance with CCOHS (Canada’s National Centre for Occupational Health and Safety Administration) standards, and appropriate certifications and licensing. Garland also offers both classroom and on-site training so that all crews are well versed in system application. In addition to being qualified, each contractor is monitored on-the-job several times a week, and evaluated after every project for his ability to meet Garland standards of performance. Job-site inspections and post-installation surveys provide checks and balances to ensure that our installed systems meet customer specifications, and that each contractor merits retention of his Garland authorized status. As part of any contract derived from this proposal, Garland field representatives will conduct on-site inspections on a timely basis throughout every phase of construction, supervising the application process on every project. In addition, Garland technical support teams are available on an as-needed basis, to provide on-site troubleshooting and problem-solving assistance.



Corporate Account Program Our expertise and experience in protecting building assets around the world enables us to handle the multi-site facilities of large corporations. Our Corporate Account Program offers you all the advantages of locally based field representatives to supervise individual projects, with the added benefits of consolidated purchasing and management.

• A wide product offering provides the added benefits of complete accountability, even for projects that combine several different roofing solutions. For example, it is very common to combine metal and modified bitumen on a single project. By using diverse roofing solutions through a field-tested and proven manufacturer, you can eliminate any possibility of finger-pointing if problems should occur.

• Through a corporate account agreement, we can offer you volume purchasing

and streamlined invoicing. Traditionally our products are purchased by customers through our contractor network. By purchasing directly from Garland, you will eliminate any contractor mark-up for greater control of material costs and inventory.

• For each corporate account, Garland assigns a dedicated account executive to

coordinate the program and ensure consistency and accountability, whether nationally or internationally. As your primary contact at the corporate level, your account executive is responsible for developing the program specifications, handling any concerns that might arise, and ensuring that all projects are handled consistently by the local Garland representatives working with your local facility management teams.

• Because of the breadth of our product and service solutions, Garland can

provide unbiased recommendations for the best possible roof materials and preventive maintenance programs to meet specific application requirements. In those cases where materials are purchased rather than directly manufactured, or where services are provided through subsidiary or associated organizations, Garland demands the highest standards of quality, ensuring customers of complete accountability for performance-based outcomes.

• As the warranty holder, Garland has a vested interest in the long-term

performance of a project because we are accountable as well as responsible for its success. Garland's only bias is that our customers get the best roof systems and services that their budgets allow.



People-First Philosophy At Garland, our focus is people; we are a customer-oriented enterprise. The organizational chart displayed in our corporate boardroom positions our customers at the top, as our chief executive officer. It is this distinct philosophy, combined with our entrepreneurial spirit of innovation, which assures Garland's continued growth in the roofing market.

In addition, the company employs a flat structure with as few titles and hierarchies as possible, an open-door style of management, and an interdisciplinary team approach to problem solving.

[Your Company]

Garland Region Coordinators

B.C. 2

People

Alberta 3 People

Quebec 5 People

Manitoba 1 Person

Ontario 25

People

N.S.

1 Person U.S.A.

225 People

U.K. 15 People

Certified Contractors

100+ Across Canada

Corporate Management Support Group

Computer Resources

Purchasing ImageWorks Accounting Corporate Comm.

Customer Services

Coordinator Canadian Operators

International Development

Credit Payroll Membranes Product

Coating & Mastics Product MGMT

R-Mer Lite® Product

R-Mer Lite® Admin.

ISO Coordinator

Research & Development

GMX Marketing

Recruiting Training Manager

Mgr. of Enviro. & Hazard Comm.

Safety

Engineering Services

Manufacturing

Corporate Management Support Group

Director of Operations

Director of Finance Director of Marketing

Corporate Legal Director of Sales Director of Canadian

Operations

General Management

Vice Presidents of National Sales Mgmt. and President and General Manager



PRICING AND QUALIFICATION CRITERIA

Garland's over 115 years history of successful long-term partnerships with public and private facility owners and managers is founded on a simple philosophy. We believe that every building envelope must be individually and comprehensively evaluated, and that roofing-related problems must be resolved using quality materials that are applied by experienced subcontractors and protected through long-term preventive maintenance. Garland’s pricing methodology parallels that four-step approach.

Scope of Roof Management Services

Step One: Comprehensive surveys, evaluation and analysis, customer review, and recommendations

Comprehensive evaluation and analysis is the foundation on which all Garland roofing solutions are built. In the roof management program proposed, Garland provides, for all roofs specified:

• Comprehensive surveys • A Roof Asset Management Database (RAMP)∗ containing:

∗Ownership of all data within your Roof Asset Management Program (RAMP), including all applicable aforementioned components, will remain your property. Garland will manage the database for the duration of any contract derived from this proposal.

Online Access Facility Summaries AutoCAD Drawings Construction Details Inspection Reports Solutions/Recommendations/

Budgets Executive Summary Cost Estimates

Yearly Budgets/Prioritizations Life-Cycle Cost Analyses Energy Payback Analyses Progress Reports Specifications Details Photographs

• As-needed updating of RAMP data • Comprehensive design support for any new construction, maintenance, or re-

roofing projects

Total Cost*:

$0.01 (one cent per square foot on roof inspected)



Step Two: Quality materials and labor considerations Garland understands that roofing projects can be accurately quoted on an individual basis, only after project scope, location, and performance requirements have been determined. We propose that Garland work closely with your management to establish appropriate performance criteria for each of your roofing project on an individual basis. Materials will be selected according to their ability to match performance criteria mutually agreed upon by your company and Garland. Garland will then provide management for all aspects of subcontractor contracts, regardless of the materials selected, provided those materials match the mutually agreed upon performance criteria.

Step Three: Stringent pre-qualification certifications and education for all subcontractors, combined with timely inspections of work in progress and complete management of all roofing projects Proper installation is essential to the long-term integrity of every roof system. The Garland commitment to the most stringent roofing application guidelines begins with our authorized roofing contractor program. As a provider of the highest quality, commercial roofing products, Garland also provides comprehensive support services to ensure that our roofing solutions provide their warranted performance. As part of every Garland roof project, Garland will provide the following services at no additional charge:

• The pre-approval of all roofing contractors • Pre-bid meetings • Pre-construction meetings on an as-needed basis • Coordination of all roof-related subcontractors • Daily inspections during roof construction projects • Regular progress reports to the appropriate authorities on inspection results,

using our proprietary Roof Asset Management Program, and including all applicable aforementioned RAMP components

• Preparation of specifications • Preparation of details • As-needed updating of RAMP, including on-line updates, with all relevant

specifications, details, etc., as necessary for effective long-term management of your roofing assets

• Additional technical support, including engineering services, on an as-needed basis

• Final inspection • Contractor punch list and issuance of warranty



If you require Garland to act as a General Contractor on a specific project, for a fee*, our wholly owned subsidiary will assume complete accountability for that roofing project management, including but not limited to:

• The pre-approval of all roofing subcontractors • Pre-bid meetings • Management and negotiation of all subcontractor contracts • Pre-construction meetings on an as-needed basis • Coordination of all subcontractors • Training all subcontractors in regards to specified performance criteria • Handling of all insurance requirements, licenses, approvals, permits, bid

bonds, and performance and payment bonds • Timely inspections during every phase of construction • Regular progress reports to the appropriate authorities on inspection results,

using our proprietary Roof Asset Management Program, and including all applicable aforementioned RAMP components

• Preparation of specifications • Preparation of details • As-needed updating of RAMP, including on-line updates, with all relevant

specifications, details, etc., as necessary for effective long-term management of your roofing assets

• Additional technical support, including engineering services, on an as-needed basis

• Final inspection • Contractor punch list and issuance of warranty

Step Four: Proactive preventive maintenance Garland believes that proper, proactive, preventive maintenance is essential to preserving the long-term integrity of the building envelope, and that all such maintenance is a shared responsibility, in which both the roof system manufacturer and the building owner must participate. In the roof management program proposed, Garland will provide, for all Garland roofs, at no additional charge:

• Annual inspections, with the first inspections to begin 12 months subsequent to the comprehensive surveys conducted at the outset of any contract derived from this proposal

• Annual updating of the RAMP database with the information derived from each year's inspections

*Fees for General Contracting or Construction Management are approximately 10 percent of the contract price, with specific pricing dependent on the complexity and degree of full-time project management required.



• General housekeeping recommendations • Maintenance recommendations based on the results of those inspections • 24-hour emergency response • Garland ten-step comprehensive services

In the roof management program proposed, Garland will provide, for an annual fee of $0.01 (one cent) per square foot for all non-Garland roofs (minimum fees apply):

• Annual inspections, with the first inspections to begin 12 months subsequent to the comprehensive surveys conducted at the outset of any contract derived from this proposal

• Annual updating of the RAMP database with the information derived from each year's inspections

• General housekeeping recommendations • Maintenance recommendations based on the results of those inspections • Supporting documentation, such as roof repair specifications or scope of work

for repairs to be completed • 24-hour emergency response • Garland ten-step comprehensive services

It is suggested that pricing for any recommended preventive or corrective maintenance be determined as follows, with actual pricing to be finalized based on whatever is required to ensure excellent turnaround time for minor work:

For preventive or corrective maintenance projects estimated to be under $1,000: • Work will be performed by approved roofing contractors on a time and

material basis, drawing from the pool of mutually approved contractors. This will ensure timely repairs at a competitive price and excellent turnaround time for your company and building occupants.

For preventive or corrective maintenance projects estimated to be over $1,000:

• Garland will write a scope of work document for the recommended maintenance.

• The project will be bid to three or four contractors, drawing from the pool of mutually approved contractors.



Additional Unanticipated Costs: Should any project require additional services for building locations in remote areas not specified as part of this proposal, such services would be charged to your company on a travel and expense basis only, with billings to be supported by invoices. In any construction project, modifications are sometimes made to an original contract due to unforeseen circumstances. Garland understands that such changes inevitably affect pricing. Under Garland procedures, should such changes occur in the course of any project, Garland will notify you at the first available opportunity, taking subsequent action only after the consent of all affected parties has been obtained, with Garland representing the best interests of your company at all times.

Timeline for Completion It is Garland’s intent to provide the highest level of service and quickest turnaround time to your company. Performing surveys of roofs and completing reports are dependent on several factors including weather, condition of roofs and accessibility. Priority will be given to all roofs identified by your company as problematic or critical and these surveys will be completed within a two-week period. The balance of the facilities will be surveyed and the reports completed at a rate of 30 to 40 per week. Online access to the data will be made available as each report is completed. Performing Infrared Thermals Scans, if requested, will be scheduled after initial surveys are completed.

Insurance Garland Industries maintains a general liability insurance policy for $50 million. In addition, we maintain a professional liability insurance policy of $3 million.



Warranties Garland offers a variety of warranty options, up to 30 years of protection, designed to meet the size and scope of individual applications; the materials chosen; and the customer's desired level of participation in preventive maintenance. There is never any additional charge for our warranties. Garland offers very competitive warranties when compared with other manufacturers. However, it should be noted that the warranty is only as good as the company backing it. Garland is a 116-year old company, which is financially stable with no long- term debt. We manufacture quality materials and use only comprehensively trained, highly qualified individuals in the field. The only thing that remains on your roof after all the bills have been paid is the material you have selected. Garland Canada has had very few warranty claims. By exercising due diligence in every aspect of our customer relationships, from design and specification, through application, to long-term maintenance and technical support, it is the Garland philosophy to prevent problems from occurring. By working with an authorized network of qualified contractors and ensuring that a trained representative inspects each project a minimum of three to five days per week, during every phase of construction, Garland is able to ensure that our materials are being applied properly, as specified. It is your advantage to maintain and extend the life of your facility assets for as long as possible. Our thirty-year planned preventive maintenance program is an ideal solution for the long-term management of your roof assets. After extensive consultation on the use of the building, the short and long-term expectations and the financial goals, Garland tailors the roof design to the needs of the end user.



TECHNICAL AND MANAGEMENT PROPOSAL

Garland Industries, Inc. encompasses several distinct business units that are wholly owned subsidiaries dedicated to developing service or product technologies related to the building construction industry.

The Roofing Business Garland oversees thousands of roof replacement, maintenance and new construction projects annually. These contracts are valued at approximately $750 million per year. The majority of these projects are completed for facilities requiring long-term roofing solutions, such as prestige office, retail, hospitals, school boards, industrial manufacturers, municipalities and all levels of Government. The Customer Profile / References Section of this proposal demonstrate our ability to maintain long-term partnerships with our clients for 10, 15, 30 years or more. All of our major systems carry one or more critical approvals, such as Factory Mutual, Underwriters Laboratories, Miami Dade, British Board of Agrément (BBA), and Warnock HerseyCM * approvals. By offering a full breadth of roofing alternatives, Garland offers customers complete accountability for a wide range of solutions, enabling you to combine different types of roofs and even walls into a single integrated project covered by a single warranty. By using diverse roofing solutions through a field-tested and proven manufacturer/distributor, you will eliminate any possibility of finger pointing, as is typically the case, between a metal fabricator and a roofing system manufacturer.

Built Up Roofing Garland has manufactured and specified various construction products, such as built up roofing materials and coatings, for over a century. Many of our early built up roofing materials were used in industrial and agricultural applications. Since those modest beginnings, Garland’s line of built-up roofing materials has grown to include asphalt, felts, base sheets, emulsions, aluminum coatings, and high-performance liquid-applied rubberized coatings.

*Warnock HerseyCM is a certification mark issued by the ETL SEMKO division of Intertek. It ensures product compliance to relevant building codes, association criteria, and product safety and performance standards.



Modified Bitumen Roofing Modified bitumen roofing materials were first manufactured and installed in Europe in the late 1960s. In the mid-1970s, when most of the roofing industry was moving toward single ply roof systems, Garland began investigating modified bitumen roofing systems. Garland specified and sold some of the first modified bitumen roofing materials used in the United States. Initially, the modified membranes were imported from England; by 1978, Garland had become the first U.S. manufacturer/distributor of modified bitumen roofing materials in the United States. Today, Garland continues to invest heavily in research and development to enhance the features of our modified membranes. Considerable time and effort is spent in refining polymers, such as SBS, SEBS, and SIS, to lengthen the service life of our roof systems. Although competitors have joined us in serving the expanding market for modified roofing, Garland continues to be the innovation leader in modified technology. In addition to polymer research, Garland believes that one of the keys to long-term roofing success is high strength. We work diligently with raw material suppliers to develop very strong reinforcing fabrics that can resist the stresses of thermal-related building movement. Garland has the strongest, toughest membranes available on the market today. The combination of superior polymers and high-strength modified membranes ensures customers of an unsurpassed service life with Garland roofing solutions. Garland's latest, 21st Century evolution of its modified bitumen membrane incorporates Kevlar®* fibers for superior strength and durability.

Sustainable Roofing In roofing, sustainability can be accomplished in any of these ways:

• Through the use of recycled materials • Through the use of materials that are, in themselves, recyclable • Through the use of rapidly renewable resources • Through extended service life • By promoting the more efficient use of energy and other natural resources • By using a renewable energy source, such as sunlight

The Garland portfolio of high-performance roofing solutions features innovative products and systems in all these categories, including roofing solutions that provide sustainability in multiple ways, contributing valuable LEED®* Buildings certification points to new construction, renovation, and restoration projects.

*Kevlar® is a registered trademark of E.I. du Pont de Nemours and Company. * LEED® Buildings and Leadership in Energy and Environmental Design® are trademarks of the U.S. Green Building Council. The Leadership in Energy and Environmental Design (LEED) Green Building Rating System is a voluntary, consensus-building national standard that was initiated by the U.S. Green Building Council (USGBC) for developing high-performance sustainable buildings.



The fundamental principle underlying all sustainable design solutions is longevity: the longer the service life between roof replacements, the lower the impact on the environment. Roof life extension has been the driving force behind our product research and development, and characterizes our entire family of high-performance solutions. Today, sustainable design and green architecture have become common place in the construction industry, and Garland continues to be ahead of the research curve, with innovative product advances that address customers' concerns about the long-term health of our environment. Several Garland solutions have been honored for contributing valuable LEED® Buildings points to facilities designed to meet the U.S. Green Building Council's stringent qualifications for energy conservation and environmental design. Garland sustainable roofing solutions include:

• Long-lasting roofing solutions that reduce waste by prolonging the cycles between eventual replacements

• Roofing systems incorporating recycled materials • Roofing systems that substitute rapidly renewable resources for petroleum-

based resources • Roofing and wall solutions that are 100 percent recyclable • Low-fume roofing materials • GreenShield® vegetative “green” roof system • Rooftop photovoltaic roof systems

Metal Roofing In 1992, Garland invested in the growing popularity of metal roofing by purchasing the flat seam, watertight, light-weight, R-Mer Lite® insulated steel roofing system. With a 20-year history throughout the western United States, the R-Mer Lite system had already proven to be an ideal solution for the extreme temperature fluctuations and repeated thermal cycling of Arizona and New Mexico, and for weathering the brutal winters in Idaho and Montana. In 1994, Garland aggressively entered the metal roofing market by acquiring full ownership of Innovative Metals Company, Inc. (IMETCO®), manufacturing high-performance structural and architectural standing seam metal systems in its plant in Tucker, Georgia near Atlanta. Since that time, the Garland engineering team has partnered with IMETCO in designing technologically unique systems that are sold exclusively through the Garland sales force. In addition, IMETCO continues to manufacture and distribute through its own sales representatives a complete range of standing seam metal roofing systems.



Through more recent acquisitions, Garland has expanded its metal manufacturing capacities and developed manufacturing businesses that sell into diverse markets, such as decorative architectural metals. Garland’s flagship R-Mer® Span standing seam roofing combines aesthetics with functionality. Its 2-½ inch seam height and unsurpassed wind uplift ratings make R-Mer Span roofing the perfect choice for many moderate slope and curved applications. Garland has a full staff of engineers to assist its field representatives in proper design, uplift calculations, and panel layout for all metal roofing projects. Garland's standing seam metal solutions for the building envelope include both architectural and structural roofing solutions, as well as a complete range of aesthetically compatible metal trim, termination, and flashing solutions, and fully integrated vertical and horizontal wall systems. Wall panels are available in aluminum or galvanized steel, and use premium quality fasteners and a contractor-friendly design for fast and easy installation.

Maintenance and Restoration Products Restoration is a proactive process that extends the service life of an existing roof by renewing the waterproofing integrity of its membrane and reconditioning its details. This cost-effective process keeps facilities dry longer, reduces roof maintenance costs, and can frequently delay replacement until funding sources become available. Garland's Preventive Maintenance and Restoration Products include • Restoration systems for built-up roofing, modified bitumen, single ply, and metal

roof systems with warranties available up to ten years • Reflective coatings for membranes and flashings • Temporary/emergency repair mastics • Permanent roof repair materials • Single ply repair kits • Sealants • Masonry repair products

Alternative Roofing Since Garland's target markets are industrial facilities, schools, and hospitals, where roofs tend to be nearly flat, and penetrations and foot traffic are very common, single ply systems are seldom the best solution for our customers' requirements. Traditional single ply systems such as EPDM, PVC, CSPE, TPO, all rely heavily upon perfect workmanship. Although Garland has an expansive and experienced contractor base, each of these systems can only be successful if they are installed over areas with limited foot traffic, excellent slope, and few penetrations.



Based upon the data provided by your company, Garland believes it is in your best interest to specify longer lasting systems that can withstand the abuses that are common to industrial facilities. In addition, the multi-ply redundancy of built-up and modified bitumen roofing system do not require perfect workmanship to function long-term, providing you with added assurance of a predictable return on its roofing asset investments. Although Garland does not manufacture every type of roof system, it is not uncommon for us to specify alternative roofing solutions when their performance characteristics are appropriate for a customer’s intended use.

The Added Value of Service With every Garland project, we offer a comprehensive service program that includes evaluation of existing conditions; detailed inspections, including core cuts and moisture detection; complete specifications and details; pre-bid and pre-job conferences; inspections during the installation; and follow-up inspections for the life of the warranty. Garland brings this complete management philosophy to every project to ensure that each project is completed on time and within budget, and that every roof fulfills its warranted performance. Garland employee-owners in the field are trained to use this 10-step process to identify building envelope concerns and successfully resolve them.

1. Visual inspection and survey 2. Subsequent analytical testing, such as infrared moisture scans, as

indicated 3. Detailed electronic documentation to help you track and manage building

envelope assets 4. Comprehensive written assessments comparing solutions and offering

recommendations 5. Assistance preparing construction documents, including comprehensive

engineering services, custom details, and specifications 6. Recommendation of pre-approved Garland authorized contractors 7. Project management services to facilitate project scheduling, budgeting,

and logistics 8. Installation monitoring to ensure that Garland materials are installed as

specified 9. Long-term guarantee of leak-free performance 10. Preventive maintenance programs to keep your building envelope in top

condition



The Construction Business In response to customer demands for full-service architectural design, engineering, and general contracting responsibility for complex roofing projects, a Garland wholly owned subsidiary combines performance-driven people and processes to deliver accountable, turnkey project delivery. Through its construction-related subsidiaries, Garland is able to offer:

Construction Management By assuming the role of General Contractor or Turnkey Design Builder, Garland provides full-service commercial construction and roof asset management services for a wide spectrum of public and private sector commercial roofing applications, including:

• Single Ply • Modified Bitumen • BUR • Low-Slope Standing Seam Metal • Low-Slope Flat-Seam Metal • Steep-Slope Standing Seam Metal • Slate • Concrete Tile • Asphalt Shingle • Clay Tile

With Garland as its full-service design-build partner, your company may choose an integrated solution with complete source of accountability from a vast catalog of products and services:

• A complete selection of roofing materials • Brick/stone/block tuck pointing, removing-and-resetting, and replacement • Caulking and waterproofing • Coping restoration/replacement • Damp proofing • Emergency and disaster reconstruction and repair • Exterior building electrical modification/relocation/replacement • Exterior building plumbing and drainage • HVAC modifications/replacement • Lightning-protection, including installation/reinstallation

certification/recertification • Masonry wall/facade restoration • Metal trim reinstallation/replacement • Other building envelope trades



• Parapet wall restoration/replacement • Parking lot installation/repair, including solar-paneled canopies for energy-

cost reduction and lot striping • Preventive maintenance programs, including 24-hour leak response • Site security/perimeter fencing • Skylight modification and replacement • Sustainability upgrades, including vegetative and solar, providing LEED®**

point contributing to building enhancements • Window/door replacement and window glazing

Job Order Contracting For expedited project delivery, Garland offers Job Order Contracting through a variety of publicly bid contracts that offer the opportunity for further cost reductions through locally based contractors providing project-specific pricing.

Engineering Garland also offers a full spectrum of engineering services. Its engineers are experts in roofing technology and application, with technical engineering capabilities that include:

• Structural roof evaluations • Full construction document package • Performance engineering of roofing projects, including wind uplift calculations • Project inspection and post evaluations • Contractor training • Computer graphic simulations

In addition to the standard services offered through Garland Engineering Services, Garland selectively partners with other resources to provide a full spectrum of roofing-related technical services with complete accountability. These include, but are not limited to:

• Architectural/design technologies such as AutoCAD, engineering design software, 3D modeling, fly-through modeling, and robotic total station surveying

• Civil engineering services • Environmental and landscape engineering • Electrical and geothermal engineering

** LEED® Buildings and Leadership in Energy and Environmental Design® are trademarks of the U.S. Green Building Council. The Leadership in Energy and Environmental Design (LEED) Green Building Rating System is a voluntary, consensus-building national standard that was initiated by the U.S. Green Building Council (USGBC) for developing high-performance sustainable buildings.



• Photovoltaic systems, including the specification, installation, and management of PV solutions that meet specific energy-cost-reduction goals by using the sun's natural energy to reduce energy consumption.

• Structural engineering • Retrofit slope solutions that:

Improve energy efficiency by adding insulation Accommodate unusual architectural designs Enable the installation of high-performance standing seam metal roofing

alternatives Mechanical services such as rooftop HVAC

• Surveying services

Dry Zone® Preventive Maintenance Program

Dry Zone® is a customizable Web-based preventive maintenance program that documents and analyzes maintenance and repair data for the roofs of multiple facilities in a consistent on-line format that can be easily printed into a variety of reports for hard-copy presentations. The powerful capabilities of this advanced software tool include, but are not limited to providing: • Work history reports that document every repair, renovation and replacement,

helping you analyze maintenance costs to justify staying the course or moving to capital expenditures

• Real-time updates and job inspection reports that allow you to share data over the Internet for improved communication and more time-efficient management

• Cost estimates and annual budget summaries that prioritize roofing requirements, enabling you to increase facility uptime through the predictable scheduling of preventive maintenance

• Warranty tracking that helps you stay on top of your maintenance obligations while tracking the warranty commitments of your material suppliers

Typically, a Dry Zone program is customized to meet your specific roof asset management requirements and implemented in three phases: • Initial roof diagnostics and database set-up • Moisture scanning and composition analysis • Recommendations for ongoing inspection, maintenance, repair, restoration, and

replacement

Roof Asset Management Program® (RAMP) The Garland Roof Asset Management Program (RAMP) is an integrated suite of professional roof management services designed to extend the work life of your roofs, while increasing the value of your properties. RAMP provides you with an



Internet-based advanced database tool to track the history of your roofs. This dynamic tool eliminates owner concerns over lost warranties, inconsistent documentation from one facility to the next, neglected maintenance, the lack of timely communications during work-in-progress, and unanticipated downtime related to emergency repairs. RAMP helps you take control of your roof-related facility management budget, giving you the information you need to make timely, cost-effective decisions. RAMP-based support services include: • Maintenance recommendations supported by construction details, photographic

documentation, architectural drawings, visual observation notes, core sample documentation, and lab analysis reports

• Roof replacement options with a comparative analysis of modified bitumen, metal, and sustainable-design high-performance roofing solutions, based on application-specific concerns and requirements

• Work history documentation of every repair, renovation, and replacement, helping you analyze maintenance costs to justify staying the course or moving to capital expenditures

• Cost estimates and annual budget summaries prioritizing your roofing requirements for the predictable scheduling of preventive maintenance

• Warranty tracking to help you hold your suppliers accountable, eliminating problems resulting from neglected maintenance or misplaced documentation

• Life-cycle and energy-saving cost analyses, using industry-recognized models, to help you determine the cost/value performance of alternative roofing solutions

• Timely updates and job inspection reports, including on-line photographic documentation so you can share data with others in your organization over the Internet

• On-line emergency reporting, allowing you to report roofing emergencies, 24/7/365

With RAMP, your local Garland representative can help you document and track all emergency and preventive maintenance consistently, across a variety of regions and facilities, regardless of whether you are using in-house maintenance teams, locally based contractors, or our own Garland / DBS Canada subsidiary to implement them.

The Cooperative Purchasing Advantage For public sector agencies and non-profit organizations, we offer the opportunity to purchase our full catalog of roofing supplies and related products and services through Canadian Communities™ throughout Canada. Participating agencies receive our best available government pricing. In addition to guaranteeing the best available government price on all Garland materials, purchases made through the Canadian Communities contract:



• Reduce administrative costs and time related to the bid solicitation process • Require no minimum order commitments • Provide transparent pricing from our complete catalog of products and services • Ensure complete accountability whether you are placing a simple bucket order of

maintenance supplies or require a highly engineered turnkey roofing project Participation in these cooperative purchasing programs is free and is available to: • Government Agencies, such as cities, towns, counties, provinces, territories, and

special districts (e.g. port authorities, airport authorities, or fire stations) • Education Agencies, such as public or private elementary / high schools,

community colleges, and public or private colleges and universities • Nonprofit Organizations More than 44,000 agencies and organizations procure a wide variety of products and services through this government purchasing alliance and its U.S. affiliate. For more information or to become a participant, visit www.canadiancommunities.org.

Quality Control Program Because Garland manufactures products, as well as servicing and supporting our customers' roofing assets, your company is ensured the highest level of quality control. In addition, since our employees own the Company through our Garland Employee Stock Ownership Program, your company can be assured that everyone on the team will be one hundred percent committed to achieving the most successful long-term partnership possible between a supplier and a customer. It is to the best interest of every Garland employee to make certain that quality products are manufactured and that long-term roofing solutions are installed. We have always believed that manufacturing our own products is the best way to guarantee quality to our customers. Garland was the first manufacturer of high-performance roofing systems to achieve ISO certification for our ability to consistently meet pre-established standards for quality in the development, production, installation, and servicing of roofing and flooring products. What typically takes companies 14 to 24 months, took Garland only seven months, because so many of the required quality control procedures were already in place. The International Organization for Standardization (ISO) was founded in 1946, in Geneva, Switzerland, to create and maintain an international standard for quality for a complete spectrum of products and services. Certification requires regular, independent auditing of pre-established quality standards. The ISO certification process requires us to: • Define what quality means to the Garland customer • Identify methods for measuring quality in every aspect of our operations, from

research and development through customer service support



• Conduct internal & external quality audits • Document every aspect of quality fulfillment Today, Garland's comprehensive quality control program includes every aspect of our operations: • Product research, design, and development • Raw materials • Finished goods • Inspections • Physical testing • Distribution • Installation • Customer service and support Our manufacturing process alone employs a 50-point checklist to ensure that every Garland product meets established quality standards. Partnering with an ISO-9001 certified manufacturer ensures your company of: • Products and services of predictable, consistent quality • The ability to compete and perform on a global basis • Quicker turnaround on every roofing and flooring job • Reduced liability • Long-term solutions you can count on

Vertical Integration To protect Garland customers from supply-chain disruptions while optimizing cost efficiencies, Garland Industries has invested in existing and start-up companies that manufacture materials or technologies critical to the manufacture and distribution of our roofing systems. These wholly owned business units operate as individual profit centers, directing their own management teams and customer bases on a path that is parallel with the vision and focus of Garland Industries. These business units enable Garland Industries to remain nimble in responding quickly and aggressively to the challenges presented by changing economic and social conditions, despite its increasing size. We are continually searching for new vertical integration capabilities to serve our customers better. Currently, we have business units successfully operating in all these areas:

• Composites technology • Modified bitumen technology • Metal fabrication technology • Coatings technology



Complementary Distribution A number of Garland business units are dedicated to pursuing complementary but non-competitive distribution channels. Through these subsidiaries, Garland Industries is able to distribute a wider variety of solutions for the building envelope using distribution channels that complement those of our core business, including:

• Residential waterproofing • Single ply roofing • Metal roofing accessories



STAFF RESOURCES

It is Garland's intention to provide you not only with the most diverse, highest quality product offering available, but also with our industry's most comprehensive service package. A team of field representatives, product managers, and technical/engineering support professionals will be assigned to the project. Garland's medium size and entrepreneurial culture enable us to respond quickly and flexibly, should unanticipated service or support needs arise during the course of the proposed contract.

Locally Based Technical Representatives Garland offers comprehensive coverage of field representatives throughout the country. Not only do we have coverage in every area where you might have a facility, we have a well trained and, most often, a seasoned veteran in the area. Garland locally based representatives are conscientious employee-owners committed to putting their customers first. Each of our field representatives understands the complexities of roofing projects and is trained to identify potential problems before they develop into major problems. Garland is the industry’s most knowledgeable resource for the proper installation of high-performance roof systems. As such, Garland will be utilizing Garland trained, full-time technical staff to conduct quality assurance inspections. Additionally, since the labour component is critical to long-term roofing success, Garland is committed to working with experienced contractors that have established a good working relationship with you and Garland. Garland’s strategically located contractors across Canada have the financial and labour resources to tackle roofing projects of any size and complexity. Many of these contractors might have already be doing work for you. Since not every scenario or roof obstacle can be predicted, it is essential that both Garland and your company be comfortable with the willingness and experience of our sub-trades to address any issues that might arise it in a mutually agreeable manner.



KEY PERSONNEL

William R. Bean, President, Garland Canada With over 40 years of experience in the roofing industry, Bill Bean began his career as a sales representative for a major roofing manufacturer and spent 17 years in the field, carrying a bag and taking core cuts, before beginning his progressive advancement through every level of management. He joined the Garland organization in 1987 as General Manager of the newly formed Garland Canada Inc., and later he has continued to drive its development as its President. He was attracted to the Garland organization because of a philosophy that “puts people, rather than numbers, first,” and continues to play a critical role in guiding generation after generation of Canadian technical representatives in the implementation of that philosophy. “You need to hear what the customer is saying, and you need to be accountable. This is an organization of people committed to getting the job done — whatever it takes. That’s what it’s all about.”

William R. Bean

Charbel Boulos, P.Eng., General Manager, Garland Canada Charbel studied Engineering at the University of Toronto, specializing in chemical processes and petroleum-based products. His work terms were spent at Carling O’Keefe Breweries, the University of Toronto Research Department, and The Bruce Nuclear Power Plant for Ontario Hydro. Upon graduating in 1988, Charbel immediately joined the management-consulting arm of Arthur Andersen and Company. Andersen Consulting (now called Accenture), the largest management consulting company in the world, provided excellent exposure to numerous industries. In his role as a staff consultant assigned to manufacturing productivity improvement projects, he continued to hone his problem-solving skills. In 1990, Charbel received his Professional Engineering Designation and License. In March 1991, Charbel joined Garland Canada as a Sales and Technical Consultant and has progressively advanced to the roles of Senior Technical Consultant, Sales and Technical Trainer, and District Manager Regional Manager for the Greater Toronto area and Quebec, until assuming his current role, 2009, as General Manager. Charbel’s industry-specific training includes on-going instruction in all facets of roofing design and construction including hot asphalt, modified bitumen, cold process, and sustainable roofing. “Technical expertise is the underpinning of everything we do. Our training programs are second to none and include career-long learning opportunities to expand knowledge and refresh skills.”

Charbel Boulos, P. Eng.



Marisa Rea – Director of Operations, Garland Canada Marisa studied at the University of Toronto, receiving a Bachelor of Commerce. After assuming her career in accounting and human resources at Noranda Inc., she completed university and became a Corporate Account Manager for the Toronto Dominion Bank, where she managed a $52 million portfolio. In 1991, she assumed the role of Office Manager at Garland Canada, coordinating all office procedures and staff functions. In her subsequent role as Operations Manager and her current role as Director of Operations, she has initiated and implemented the complete computerization of the Canadian division and its management information system, in addition to coordinating the revamping of the logistics design, training, human resources, office procedures, software development, and marketing systems. Marisa is responsible for Garland’s operations across Canada, which includes sourcing and negotiating capital assets, warehousing, sub-contractors, advertising and leases. “The enthusiasm and commitment of our sales force continues to astonish those of us whose job it is to support their efforts in servicing our customers. Our role is to explore and implement new ways to improve our operational technologies so that our representatives can focus on what they do best: providing dynamic support to our customers in the field.”

Marisa Rea

Greg Scott, Regional Manager Ontario East, Garland Canada Greg joined Garland Canada in 1993 as a Sales and Technical Consultant. During the next 16 years Greg advanced to Senior Technical Consultant, Sales and Technical Trainer, District Manager, and, in 2003, to his current position as Regional Manager for Ontario East and the Maritimes. In addition to managing from 30 to 40 roofing construction projects annually, he directs a regional sales and technical staff of 11 people who currently manage over $16 million annually. Prior to joining Garland Canada, Greg earned a degree in marketing. Those formative experiences made him an exceptional listener who adapts easily and creatively to the specific needs of every customer’s environment. His problem-solving ability, combined with a sincere and empathetic interest in the customers he serves, has made him one of Garland’s most consistent performers. He is also an excellent mentor for Garland Canada’s expanding network of technical representatives, who are trained to put each customer’s long-term needs above short-term opportunity, in order to sustain a lasting career. Greg’s industry-specific training includes on-going instruction in all facets of roofing design and construction including hot asphalt, modified bitumen, cold process, sustainable design, R-Mer Lite® metal roofing, and standing seam metal roofing design.



"My customers know they will be treated fairly; that they will always get a straight answer from me; and that I’ll be around tomorrow, because this is not a job for me — it’s a career.”

Greg Scott

Soren N. Vaerum, Regional Manager, Garland Canada Soren studied business at the University of Manitoba. Upon his completion, he joined CanTalk Canada, Ltd. as an Executive Account Sales Manager, where he was responsible for human resources, software development, marketing, sales, call center management, and office procedures. Soren soon outgrew his position at CanTalk and in 1998 joined Newcourt Credit Group (now The CIT Group Inc.), one of the world’s largest commercial finance corporations. During his three years at Newcourt, Soren advanced from District Sales Manager to Western Canadian Sales Manager before the Canadian Retail Finance Group was closed due to its merger with The CIT Group, Inc. Soren then joined State Industrial Ltd. as an Area Sales Manager, with eight territory managers reporting to him. In that capacity, he was responsible for sales management and sales growth in Ontario for a multi-national industrial chemical company. In 2003, Soren joined Garland Canada as a Sales and Technical Consultant. During the next six years, Soren advanced to Senior Technical Consultant and Sales and Technical Trainer and currently Regional manager of Ontario West where he mentors 8 field representatives. Also, Soren is currently responsible for roof project management and sales in central Ontario, managing approximately 20 to 30 roof projects annually. Soren’s industry-specific training includes on-going instruction in all facets of roofing design and construction including hot asphalt, modified bitumen, cold process, sustainable design, R-Mer Lite® metal roofing, and standing seam metal roofing design. “The problem-solving challenges of this job make each day more interesting than the one that preceded it. It’s wonderful to be part of an organization that encourages you to put the customer’s needs before its own, and rewards you for thinking things through and taking the time to do things right.”

Soren N. Vaerum

Yves Rochon, Distric Manager, Quebec / Maritimes, Garland Canada Yves has a passion for construction coupled with problem solving. That is what attracted him to Garland. Yve’s passion accelerated him to Senior Technical Consultant, Sales and Technical Trainer and currently to District Manager for Quebec and the Maritimes. He has a very detailed view of the process and direction to initiate and deliver a project from conception through to total completion, while never losing site of the client’s objective.



“This is not a job, this is a passion for me. I love what I do. I love solving my client’s problems and building long-term solutions. When you have a passion for what you are doing, it shows in your work and that is why Garland is successful. From the start of my career with Garland, I have built many meaningful and long-term relationships with clients. Today, I consider most of them friends. I can sincerely see myself doing this for the rest of my life…”

Yves Rochon

TECHNICAL SUPPORT STAFF In addition to the key Garland Canada personnel assigned to support you company, Garland's management team and technical support staff will be available to help implement a successful roof management program, providing on-site and off-site assistance on an as-needed basis, including but not limited to:

David Sokol, President, Garland Industries, Inc. David M. Sokol is a 1984 graduate of Bowling Green State University, with a BA in Visual Communications Technology. Since he joined the company in 1990, Garland has grown from a single enterprise employing approximately 50 people in the U.S., to a consolidation of several companies collectively employing over 500 people across the U.S., Canada, and the U.K. In his current position, Dave is responsible for establishing the vision and direction for all Garland business units, which share a core culture and technologies related to the building industry. While serving in previous capacities for Garland, from advertising and marketing manager, to vice president of operations, Dave has learned every aspect of its core business of commercial roofing, and of its diverse business units, which develop a variety of service and product solutions for the construction industry. Before joining Garland to develop its in-house advertising department, Sokol founded and ran a start-up marketing-consulting business serving approximately 20 customers across three states. "The Garland culture is about relationships, building quality relationships with our suppliers, with our employees, and most important of all, with our customers."

David M. Sokol

Charles A. Ripepi, CFO, Garland Industries, Inc. Charles A. Ripepi joined Garland in 1987 as a CPA, after four years of experience as the treasurer of another Cleveland-based company and three years with the Meaden & Moore accounting firm. Since joining Garland, his progress from manager of accounting, to controller, to director of finance, and most recently CFO, has paralleled the company’s growth from a $22 million company to its current status encompassing a dozen subsidiaries that are collectively exceeding $200 million in annual sales. Chuck has played a critical role in researching and securing Garland's



various teaming, partnering, and subsidiary relationships. In addition to maintaining all governmental compliance and financial relationships, he is responsible for controlling the functionality of all government contracts through our DBS subsidiary, and for administering the company’s ESOP. Chuck earned his BA in accounting from Cleveland State University and is a member of the Ohio Society of CPA’s and the American Institute of CPA’s. "Helping guide the financial stability of an organization that is both customer-centric and 100 percent employee owned is exciting because doing the right thing long-term for our employee-owners always comes down to doing what’s right for each customer.” Charles A. Ripepi, CPA

Joe Mellott, Dir. of Business Development, The Garland Company, Inc. Joe Mellott has served as the technical chair and vice president of the Roof Coatings Manufacturers Association (RCMA); has served on the board of the Cool Roof Rating Council; and is an active member of the Roof Consultant Institute (RCI), the National Roof Contractors Association (NRCA), and the Asphalt Roofing Manufacturers Association (ARMA). He holds a BS in engineering from Case Western Reserve University, holds several roofing-related patents, and is a frequent contributor of technical articles to industrial publications. "Innovation happens when the individuals responsible for researching, developing, manufacturing, and marketing products continually communicate with each other, their suppliers, and their customers."

Joe Mellott

Mike Huber, P.E., Director of Engineering, The Garland Company, Inc. With a background in structural, environmental, and geotechnical engineering, Mike Huber has been a professional engineer since 1994. As a member of the Garland Speakers Bureau, he is a popular presenter of an American Institute of Architects (AIA) accredited course on the engineering and design of metal roof systems. He holds a bachelor's degree in engineering physics from Miami University and a bachelor's degree in civil engineering from Purdue University. "Our comprehensive offering of engineering services frequently enables our customers to save the time and cost associated with a dedicated civil engineering or design firm. It also ensures them that complex wind uplift computations and other specifications relevant to rooftop performance have been developed by the people who understand rooftop materials best — the people who manufacture them."

Mike Huber



Melissa Rus, R&D Manager, The Garland Company, Inc. With a background in the development of SBS modified asphalt roof membranes, roof coatings, and fabric reinforcements, as well as active involvement in industry trade associations such as ASTM, CRRC and RCMA, Melissa Rus has been part of Garland's research and development team since 1994. She holds a bachelor's degree in Biology from John Carroll University. "Innovation is key to an organization's growth and development. Garland's investment in research and development has fueled our product line with new and innovative products that are driving our business into the future. Garland is committed to being actively involved in industry trade associations to stay on -top of ever-changing building standards and environmental regulations. "

Melissa Rus



TRAINING

The extensive technical training of Garland field representatives, management personnel, and internal support teams ensures you of the highest level of quality and consistency in every aspect of roof project delivery.

Field Representative Training Each year Garland invests over four million dollars in its international training program, committing appreciable monetary and personnel resources to this endeavor. Garland's sustained growth is directly dependent on its ability to recruit and train talented people, since Garland’s long-term success is founded on its field representatives’ ability to:

Evaluate and resolve roofing problems Offer various solution options Assist with the development of technical performance specifications Guide installation by authorized and experienced contractors

Unlike many typical roofing sales representatives, who focus on large distributors selling directly to contractors, Garland representatives are on customers' roofs every day, discussing and resolving problems directly with building owners. Garland representatives are thoroughly trained so they can help educate building owners about the causes of roofing problems; the preventive measures necessary to avoiding them; and the remedial measures necessary to resolving them. This comprehensive training program is also essential to Garland’s long-term interests. As agents of Garland, our employee-owner representatives make recommendations and help develop specifications worth millions of dollars each year. Given the length of Garland’s long-term warranties, this represents a great deal of liability, which more than validates Garland’s investment in extensive technical training. The field representatives Garland hires are most often from the construction industry, and many times come from within the roofing industry. Regardless of their backgrounds, all new field representatives are required to go through Garland’s two-year training program prior to becoming a senior representative. This two-year program begins at our corporate headquarters and consists of several weeks of in-house classroom training, where they learn the basics of construction and roofing. This initial training is followed by several months of working in the field with senior representatives to better understand the intricacies of the roofing industry. Garland then brings its new representatives back to corporate for another



several weeks of more advanced classroom training. Only then are Garland technical representatives permitted to begin fieldwork. Initially, each rep is teamed up with a senior representative or regional manager in a mentor program. The mentor works with the newer rep, reviewing all proposals and specifications for the first two years. After successful completion of this exhaustive two-year program, the representatives then graduate to senior representative status. In the last ten years, the roofing industry has advanced faster than at any time in its past, making continuing education more critical than ever. In order to ensure that Garland representatives remain on the cutting edge of technology, we offer several continuing education tools and programs. Garland’s in-house marketing department publishes a quarterly magazine, GarPeople, in addition to weekly FAQ e-newsletters to help educate its sales force on changes and developments in the roofing industry. Garland’s Intranet site for field representatives includes a vast library of technical articles on everything from asbestos to wind uplift. The site also includes photos of typical problems found on roofs, jobs in progress, and completed projects, and encourages reps to use an on-line forum to solicit and share problem-solving advice. This ever-expanding reference hub allows each rep to research problems, as he encounters them, on a daily basis. Garland also offers two special continuing education opportunities for its senior reps. Each year, the entire sales force is brought together for a sales conference whose primary focus is education. The conference includes intimate breakout sessions where problems are discussed and ideas are exchanged. In addition, each geographic region gets together at least once a year to review its progress and explore relevant topics such as metal roofing, sustainable design, and cold-process roofing. Such continuing education is critical to keeping our reps one step ahead of the competition.

Managerial and Support Training To ensure that support personnel remain current in their respective disciplines, a portion of each department’s budget must be used for continuing education. Employees may use this money to upgrade communications, technology, business skills, etc., in any certified educational institution. In addition, employees are encouraged to participate in the numerous seminars presented by the roofing industry, such as classes offered by the Canadian Roofing Contractor Association (CRCA), the Construction Specifiers Institute (CSI), and the Roof Consultants Institute, (RCI). Such seminars are frequently recommended to managerial and support staff personnel, and sometimes mandatory, depending upon an individual's scope of work. Support staff is also encouraged to actively participate



in roof industry trade associations and to attend conferences sponsored by them to further develop their knowledge.

Contractor and Customer Training Understanding that the quality workmanship is an integral factor in the performance outcome of any roof system, Garland offers training opportunities and on-going education to its network of authorized contractors, architects, facility managers, and building owners.

For Contractors The primary reason that Garland has a network of contractors is to provide the best value for our customers. Working with several contractors in a local area assures you of an apples-to-apples comparison during competitive bid situations. By leveling the playing field, you can be sure that every contractor who bids on your projects has the labor, equipment, and familiarity with local building codes, to successfully complete your project. Garland extends equal opportunities for participation in the Garland contractor certification program to all subcontractors capable of meeting standard requirements for financial stability and regulatory compliance. The actual certification process is product-specific, and includes elements of field, classroom, Internet, or video training, according to the scope-of-work capabilities of the contractor. Typically, the training is provided to contractor employees at the managerial/foreman level, who then transfer that training to their crews.

For Customers Garland University was created to provide our valued customers with an educational experience that will help them improve the longevity and reduce the life-cycle costs of their commercial building envelopes. Held periodically in Cleveland, Ohio, these interactive seminars feature top-rated building science faculty members as well as knowledge experts from Garland’s own team of roofing professionals. In addition, a Garland Speakers Bureau offers several AIA / RAIC accredited training programs for local presentation to industry-related associations and other targeted audiences to promote a wider understanding of roofing fundamentals. Five Garland Speakers Bureau faculty members are certified to issue Continuing Education Units (CEUs) for programs such as: • An Innovative Approach to Commercial Roofing (099 IAR) • Cool Roofing Made Simple (037 CO) • Design Applications for Standing Seam Metal Roofs (004 SS) • Getting the Most Out of Your Roof Asset (099 PM)



• Green Roof Systems (053 GR) • History of Roofing (002 HR) • Limit Liability with Quality Flashing Details (052 FL) • Mold Litigation In The Construction Industry (039 ML) • Roof Systems Overview (004 RSO) • Roof Systems Overview On-line (002 RSO) • Solar Roofing 101 (086 SE) • Sustainable Design Roofing (099 GR)

Roofing Industry and Trade Organization Participation Active participation in the various organizations that promote and support the commercial roofing industry and related disciplines is another valuable tool for the continuing education of individual Garland employees, such associations include but not limited to: • Canadian Roofing Contractors Association (CRCA) • Provincial Roofing Contractor Associations • Association of Professional Engineers of Ontario • National Roofing Contractors Association (NRCA) • Royal Architectural Institute of Canada (RAIC) • American Institute of Architects (AIA) • Construction Specifiers Institute (CSI) • Asphalt Roofing Manufacturers Association (ARMA) • American Society of Testing and Materials (ASTM) • Association for Facilities Engineers (AFE) • Metal Building Manufactures Association (MBMA) • Midwestern Roofing Contractors Association (MRCA) • Roof Consultants Institute (RCI)



APPENDIX



Certificate of Registration



Profiles/Customer References

School District 72 - Campbell River

Project Names and Locations:

Southgate Middle School, Willow Point Elementary, Ecole Phoenix, Sandowne Elementary

Contact Name:

Steve Woods, P.Eng., Manager of Operations

Duration of Relationship:

2009-2010

Types of Projects:

Re-roofing & new construction: 2 ply modified bitumen in hot, torch, mineral, gravel, coating surfaces; restoration w/gravel surface; infrared scans; maintenance work done by SD themselves under Garland’s direction

Sizes of Projects:

500 to 40,000 square feet per project

Special Considerations:

Provide our services as consultant, charging a minimal fee.

Representative in charge

Ryan Bowman



Atomic Energy of Canada Limited


Atomic Energy of Canada Limited, Chalk River Labs Site Buildings: Classified Buildings NA for info

Contact Name:

Karrie McAuley


20 years

Types of Projects:

Various StressPly membranes, restoration: BUR, metal, maintenance

Sizes of Projects:

variable


security, safety


Kurt Kulakowsky

Sheridan Institute of Technology and Advanced Learning


Various

Contact Name: Brian Scannell, P.Eng. Duration of Relationship:

17 years

Types of Projects:

various

Sizes of Projects:

5000 to 50,000 square feet annually


none


Charbel Boulos



Molson Coors Canada, Inc.


Molson Coors Canada, Inc.

Contact Name and Numbers:

Michael White, P.Eng., Capital Project Manager


2004-2010

Types of Projects:

Re-roofing: 3 Ply modified bitumen in cold; infrared scans; maintenance work; 10 year capital planning.

Sizes of Projects:

500 to 40,000 square feet per project


Soren Vaerum



DuPont Kingston and Maitland*


DuPont Research and DuPont Customer Technical Centre. The DuPont CTC is responsible for managing and paying for the maintenance of DuPont Ajax, DuPont Scarborough and DuPont Pointe Claire (Quebec). Besides Kingston, projects are ongoing at these other sites.

Contact Name and Numbers:

Steve Halligan (current Kingston Invista manager). There are various managers for the other DuPont locations. Names and phone numbers can be provided on request.


John Bowman 1989 -1992; Jeremy Hall 1993-current. This is one of Garland Canada's oldest accounts: 22 years.

Types of Projects:

1.0-1.3 million sq, ft. of roofs replaced with StressPly systems. In addition, there have been on-going restorations and repairs. Numerous infrared scans have been done over the years. When the sq. footage of roofs replaced at Ajax, Scarborough, Maitland and Pointe Claire are included, there have been a total of 1.4-1.8 million sq. ft. of StressPly roof replacements.

Sizes of Projects:

1.4 million to 1.8 million sq. ft.

Special considerations

Long-term warranty back up. Very strong relationship.


Jeremy Hall

*The main DuPont Kingston plant has become Invista (Koch Co.) and facilities outside the main plant have remained as DuPont.



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