Case Study Client #3563  Gamification Software

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Results of Using The Kaplan Group  

Kaplan Group Negotiation Results Client #3563 first engaged The Kaplan Group in 2012. They had never used a collection service before as they only recently started generating SaaS revenue. Since that time, they have referred 10 customer accounts to our firm after completing their internal collections process. The accounts were typically 3 to 6 months past due. One of the customers had ceased operating. Another had a valid dispute which Client #3563 executive management was not aware of until The Kaplan Group investigated and reported. We negotiated a resolution on each of the remaining 8 viable accounts for a 100% success rate. We have collected over $193,000 in lost revenue, which represents a 77% recovery. Some accounts are still on payment plans so the final recovery will be even higher.   Client #3563’s expectations were exceeded. They felt many claims sent to our firm were lost causes. In addition, The Kaplan Group was able to get two customers to pay and then reengage Client #3563 for additional services. The finance staff is now getting kudos from the sales department for bringing back these customers.     CLIENT #3563: GAMIFICATION SAAS PROVIDER   Client #3563 has become the largest Gamification Company. They have hundreds of customers, including leading brands such American Express, Expedia, EMC, Home Shopping Network, Microsoft and Oracle, and Samsung. Over 50 million people have used the service that Client #3563 has provided to its customers.

$193k Revenue Recovered

For Client

80% Of Disputes Resolved

A Real Difference for Client #3563  

$193,000 REVENUE RECOVERED 80% OF ACCOUNTS RESOLVED

0

2

4

6

8

10

12

8 VIABLE CLAIMS  

2 Claims Not Viable  

80% Accounts Resolved

Total Accounts Accounts Resolved

80% 8

$-

$ 50,000

$1 00,000

$1 50,000

$2 00,000

$2 50,000

$3 00,000

$3 50,000

VIABLE CLAIMS

$255,000

77% Loss Revenue Collected

Dollars Placed Dollars Resolved

$193,000

77%

TOTAL $317,000

Accounts Resolved The Kaplan Group resolved 100% of the viable claims. Most started paying within 60 days of placement. The average balance of the 10 accounts placed was $31,000. One customer presented a valid dispute and another was no longer in business. Our firm resolved all of the remaining 8 claims. We even got two accounts to renew their contracts with Client #3563.

Revenue Recovered The Kaplan Group recovered $193,000 in lost revenue since 2012 out of $255,000 in viable claims, representing a 77% recovery rate with two payment plans still active. Payment plans were needed for 75% of the claims while 25% were paid in full within 60 days. The two uncollectable claims totaled $62,000 in past due invoices.

*Data based on The Kaplan Group client #3563 Internal Recovery Reports  

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