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Gamification Of Compliance Training Through A Serious Game Concept

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Author-Asha PandeyChief Learning Strategist, EI Designapandey@eidesign.net

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About EI Design (www.eidesign.net)

Years of Learning Solutions Expertise 14 6500 Hours of

eLearning Developed

390 Hours of LocalisationIn 26 Languages Developed

82.3% Customer

Retention Rate

20+ Industry VerticalsServiced

Countries – The Breadth of Our Customer Base16

750Hours of Mobile Learning Developed

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Our portfolio and the range of our services

Core services: Core services: Our rich portfolio includes:1. Custom Course development eLearning /

mLearning2. Migration of legacy courses to HTML 53. Localisation4. ILT / VILT and Blended Learning5. Performance Support Tools

Off-the-shelf Products:6. Suite on Instructional Design7. Suite on generic Compliance

Value added Services : Comprehensive evaluation strategy (cuts across various training formats)

1. Efficacy of learning (the learnability and gain for learners)

2. Impact of training (the gain for business)3. Return of Investment (ROI) on training

Beyond Learning: We also offer several Learning Support services that can be used to promote eLearning adoption or specific mandates like change management.

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Gamification Of Compliance Training Through A Serious Game Concept

As a Learning Strategist, I have been involved in the creation of several compliance training courses in the last 12 years. In all these years, we have built compliance training courses for some of the leading global organizations in Financial services, Insurance, Healthcare and several others in varied manufacturing sectors.

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Gamification Of Compliance Training Through A Serious Game Concept

Almost always, the brief from the Compliance team is to lay the content "as is”, have forced navigation and get it done quickly with hardly any room for creative strategies. I always felt that the mandate was focused on meeting the “certificate of completion” rather than ensuring a “sticky learning”. However, now I do have a case study of a Compliance team that gave us the mandate to create an immersive learning experience using Gamification.

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Gamification Of Compliance Training Through A Serious Game Concept

Gamification Of Compliance Training: A Case Study Background

The project was for a compliance training course to increase awareness on risk management and was intended for a global roll-out. Furthermore, the compliance training course was to be designed for multi-device delivery.

ChallengesThere were inherent challenges in the content as it was rather dry. While we had a go-ahead for the Gamification-based approach, we needed to come up with a strategy that would retain the sanctity of the Compliance mandate (that is, no frivolous game-based approach).

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Gamification Of Compliance Training Through A Serious Game Concept

Solution To arrive at the right concept, my team identified the following success factors:1. The Gamification concept must be challenging

and at the same time rewarding.2. The game scenario/story must be contextual to

the content.3. It must map closely to the learners’ work

situation so that they would be easily able to relate to it and apply.

4. The learning should be incremental at every stage of the course.

Gamification Of Compliance Training: A Case Study

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Gamification Of Compliance Training Through A Serious Game Concept

Highlights of the ConceptWe created a simulation-based task-oriented Gamification course, which was interactive and engrossing. 1. The game scenario was mapped to the context of risk

management and the incremental learning was provided at each stage of the game as the learners took the challenges and overcame them.

2. To achieve this, we incorporated a real work environment (visually), an element of challenge (bonuses and bombs), rewards for success (caps, badges) and learning through activities including elements of surprise and delight.

3. We provided the learners the choice to seek support while performing the assigned task like in a real life scenario mapping to actual human behavior in such situations. This ensured a true simulated environment to encourage application of knowledge through performance.

Gamification Of Compliance Training: A Case Study

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Gamification Of Compliance Training Through A Serious Game Concept

The learners could access any section of the game to perform the tasks and challenges. Each section was mapped to a learning outcome.

Visual menu

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Gamification Of Compliance Training Through A Serious Game ConceptGame console

The learners could look at the tasks and challenges which they had completed and were yet to unlock. They could also see the reward points in the form of dollar coins, bombs (signifying the places where the risk was still active) and bonuses earned. It gave them a sense of control on the proceedings.

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Gamification Of Compliance Training Through A Serious Game ConceptTask/challenge briefing

Before the learners took up a task, they had the choice to seek help to learn something related to the task they were about to undertake. This served as a performance support solution for them and a just-in-time aid.

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Gamification Of Compliance Training Through A Serious Game Concept

The learners had to identify the risk in the situation presented to them in that location within a time period, which presented them with the element of challenge and competitiveness. They were given bonuses if they did it before the specified time period. If unsuccessful, they got bombs which they could neutralize by the dollars they earned during the game progression.

Task screen

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Gamification Of Compliance Training Through A Serious Game ConceptFeedback popup

The learners were given feedback on their performance based on which they could move on by unlocking the next challenge or by asking for support.

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Gamification Of Compliance Training Through A Serious Game Concept

I hope you enjoyed this case study on Gamification experience. I am very keen to know from people who are part of the Compliance mandate on how they feel about this strategy and if it would indeed serve their mandate better.

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EI Design Pvt LtdCorporate Office and Development Centre#160, Arun Arch, 9th Cross, Indiranagar 1st StageBangalore - 560 038, India.www.eidesign.net

Asha Pandey, CMD and Chief Learning StrategistTel (Direct): +91-80-25202679Board: +91-80-25202677 / 25202678Mobile: +91-98450-61484Email: apandey@eidesign.net