07/12/2016

CV George Henderson

Address: Hookley Liphook Road, Passfield Hampshire GU30 7RX UK

Tel: +44(0)1428 751044 (home) Tel: +44(0)7801 703477 (mobile) Email: george.henderson@hookleyconsulting.com geohenders@gmail.com Web: http://www.hookleyconsulting.com

D.O.B: 19/06/67

Employment:

Apr 14 to present Hookley Consulting Ltd. Consultant / Interim Manager Responsibilities: Offering commercial and customer focused technology and operations

leadership experience to the travel industry. Clients include: RentalsCombined, Myanmar National Airlines (Avia Solutions/GECAS), Odyssey Airlines, Carandaway, and Mobile Travel Technologies

Mar 16 to present RentalsCombined.net Chief Operating Officer Responsibilities: Accountable for operations and technical delivery, including business

development, supplier management, fulfilment, P&L, website, application development, and partner integrations (supply and onward distribution). Management of operations and development teams (in Poland and Greece), priorities management, program management. Supply and distribution partner relationship management. Management and board reporting

Jan 15 to present Odyssey Airlines Chief Information Officer Responsibilities: Providing strategic technology direction to the London-based start-up, business

class airline as they move closer to securing launch funding

June 14 to May 16 Myanmar National Airlines Interim IT Director (consultant) Responsibilities: Engaged as Interim IT Director by GECAS Avia Solutions to lead operational

and commercial systems selection and implementation for the national airline of Myanmar, Myanmar National Airlines (www.flymna.com) based in Yangon, as they modernise their fleet and re-introduce international services across SE Asia. Engagement deliverables include: new corporate infrastructure at airline HQ in Yangon, network connectivity, telephony, call centre IP-PBX, cloud hosting, airport infrastructure and connectivity, PSS implementation, GDS negotiation and implementation (Amadeus, Abacus & Travelsky), distribution strategy, BSP, ATPCO, OAG, Innovata, and SITA agreements, Panasonic eXW & eFX IFE, Global Eagle Entertainment CSP, mobile apps, new transactional website, Payment Service Provider selection and implementation, CUTE DCS integration, hardware procurement, supplier selection & management.

Aug 12 to Mar 14 Abercrombie & Kent Ltd. Group IT Director Responsibilities: Reporting to the CEO of the leading luxury travel company in their London HQ.

Responsible for the definition and delivery of an $8m technology driven business transformation program aimed at driving efficiency and enhancements to the customer experience across a range of systems including contact centre applications, back-office, retail boutiques, and websites (in UK, US, & AUS). Also responsible for reservation system user support and change management on a global basis (400 users). Team size – 25.

Jan 10 to Aug 12 Affinion International Ltd. GVP Business Operations & IT Responsibilities: Responsible for the pan-European technology and operations group of 120

employees delivering complex, secure offline, online, and mobile customer engagement solutions to a number of European bank and credit card companies across 12 markets (50+ web sites). Control of $24m budget. ($1.5bn revenues & $370m EBITDA in 2011).

Sep 08 to Dec 09 Gekko.com Chief Operating Officer Responsibilities: COO at travel industry start-up delivering online peer-to-peer matching and

booking of hotel rooms integrating hotel content from a range of aggregators. Recruited the launch team, established operations in London, managed outsourced development in the Netherlands, and led the website launch. Team size – 12. Company ceased trading.

Jul 08 to Sep 08 Travelport GDS Consultant Responsibilities: Hired by the CMO on a short-term assignment at the global HQ of this leading

travel industry technology and distribution company. Tasked with identifying enhancements to their product delivery capability.

Jun 06 to May 08 Silverjet Aviation Ltd. Chief Information Officer Responsibilities A member of the start-up management team responsible for defining and

implementing technology and operations strategy in support of the launch and rapid growth of the first British business class airline. Implemented full reservation/revenue management system integrated with award winning website and contact centre CRM solutions. Launched first UK transactional airline mobile website. All delivered on time for under £120k.

April 01 to May 06 Opodo Ltd. Responsibilities: Member of the start-up management team that established and grew the

business from launch to being one of the leading online travel agencies in Europe with €1bn in revenues in 2005 across 9 markets. Various roles: Jul 04 to May 06. Senior Manager - Corporate Development. Performed due diligence and integration of five acquisitions across Europe Apr 04 to Jul 04. Customer Services Director (temporary assignment) Management of call & fulfilment centres in UK, FR, CH, and DE Oct 03 to Apr 04. IT Strategic Relationships Manager Provided commercially focused leadership to all e-commerce and technology partnerships (e.g. hosting, GDS). Renegotiated contracts to deliver €2m savings Dec 01 to Oct 03. IT Operations Manager Responsible for operational e-commerce online and fulfilment infrastructure. Managing a team of 35 (Delhi and London), and an annual budget of €15m. Apr 01 to Dec 01. IT Programme Manager. Recruited to lead the €25m build and launch of a pan-European online travel agency technology platform (front and back office) offering hotel, air, car rental, and package holiday content.

Oct 00 to Feb 01 Dreamticket.com Programme Manager Responsibilities: Responsible for delivery of online package holiday products and fulfilment

operations for the online travel agency, including white-labels e.g. Virgin Travelstore. Company ceased trading.

Apr 97 to Aug 00 Kuoni Travel Responsibilities: Jan 00 to Aug 00. eCommerce Project Manager (HQ in Zurich – start-up project)

Jun 98 to Jan 00. eCommerce Project Manager. (UK) Apr 97 to Jun 98. System Support Manager (UK)

Mar 90 to Apr 97 Delta Computer Services Systems Analyst Responsibilities: Responsible for the implementation of management and reservation

systems into 40+ sport and leisure facilities throughout the UK.

Education:

Sep 88 to Jun 89 Harrow College Management Studies Certificate in Management Studies (CMS). Top student award.

Sep 84 to Jun 85 Telford College Edinburgh Recreation Management

Certificate in Recreational Management and Physical Education.

Sep 79 to Jun 84 Ainslie Park High School Edinburgh 7 O-Grades, 4 Highers and a SCOTEC Certificate in Computer Science.