FY 2009 – 2010dallascityhall.com/services/311/DCH Documents/311... · Council District Report For...
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FY 2009 – 2010 Monthly Service Request Performance Reports by City Council District And Citywide Summary October 2009
Transcript of FY 2009 – 2010dallascityhall.com/services/311/DCH Documents/311... · Council District Report For...
FY 2009 – 2010 Monthly Service Request
Performance Reports by
City Council District And Citywide Summary
October 2009
TABLE OF CONTENTS
4 . . . . . Chart of Service Request Counts by City Council District 5 . . . . . Citywide Service Level Performance Report 7 . . . . . Service Level Performance Report for Council District 1 9 . . . . . Service Level Performance Report for Council District 2 11 . . . . Service Level Performance Report for Council District 3 13 . . . . Service Level Performance Report for Council District 4 15 . . . . Service Level Performance Report for Council District 5 17 . . . . Service Level Performance Report for Council District 6 19 . . . . . Service Level Performance Report for Council District 7 21 . . . . . Service Level Performance Report for Council District 8 23 . . . . Service Level Performance Report for Council District 9 25 . . . . Service Level Performance Report for Council District 10 27 . . . . Service Level Performance Report for Council District 11 29 . . . . Service Level Performance Report for Council District 12
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 2
CITY OF DALLAS, TX Report date –November 6, 2009
31 . . . . Service Level Performance Report for Council District 13 33 . . . . Service Level Performance Report for Council District 14 35 . . . . Service Level Performance Report where the Council District is Unknown
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 3
CITY OF DALLAS, TX Report date –November 6, 2009
Council District Report For October 2009
1306101211U
040708
0503
01140902
Council District SRs Created % of CityWide Total % of All SRs On Time
01 2,150 7.3% 98.2%
02 2,023 6.9% 97.2%
03 2,706 9.2% 97.1%
04 3,283 11.2% 98.0%
05 2,727 9.3% 94.1%
06 1,626 5.5% 98.2%
07 2,957 10.1% 95.4%
08 2,765 9.4% 96.7%
09 2,025 6.9% 96.4%
10 1,056 3.6% 97.7%
11 952 3.2% 94.9%
12 974 3.3% 97.4%
13 1,666 5.7% 97.8%
14 2,145 7.3% 96.6%
U 256 0.9% 80.5%
Totals 29,311 100.0% 96.6%
R-csr060-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 1:41:50 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 4
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
For CitywideOctober 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 3,030
Roll Cart - SAN 1,405
Dead Animal Pick Up - SAN 1,312
Litter - CCS 1,309
Animal - Loose Aggressive - CCS 1,174
Animal - Confined - CCS 1,154
Animal - Loose - CCS 834
Recycling ROLL CART Registration - SAN
814
Obstruction Alley/Sidewalk/Street - CCS
806
Signs - Public Right of Way Eve/Weekends - CCS
795
6.6%6.4%
6.4%
6.3%
24.0%11.1%
10.4%
10.4%
9.3%9.1%
Service
High Weeds - CCSRoll Cart - SANDead Animal Pick Up - SANLitter - CCSAnimal - Loose Aggressive - CCSAnimal - Confined - CCSAnimal - Loose - CCSRecycling ROLL CART Registration - SANObstruction Alley/Sidewalk/Street - CCSSigns - Public Right of Way Eve/Weekends - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
29,311 28,576 27,757 97.1% 735 567 77.1% 96.6%
04,0008,000
12,00016,00020,00024,00028,00032,000
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 1:39:48 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 5
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
For CitywideOctober 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 3,030 30 0 0.0% 38 13.6 3,000 99.0% 2,800 93.3% 2,800 92.4%
2 Roll Cart - SAN 1,405 0 0 N/A 10 2.7 1,405 100.0% 1,405 100.0% 1,405 100.0%
3 Dead Animal Pick Up - SAN 1,312 0 0 N/A 1 0.4 1,312 100.0% 1,301 99.2% 1,301 99.2%
4 Litter - CCS 1,309 21 0 0.0% 38 16.7 1,288 98.4% 1,187 92.2% 1,187 90.7%
5 Animal - Loose Aggressive - CCS 1,174 0 0 N/A 3 0.4 1,174 100.0% 1,166 99.3% 1,166 99.3%
6 Animal - Confined - CCS 1,154 0 0 N/A 3 0.3 1,154 100.0% 1,150 99.7% 1,150 99.7%
7 Animal - Loose - CCS 834 0 0 N/A 40 9.8 834 100.0% 832 99.8% 832 99.8%
8 Recycling ROLL CART Registration - SAN 814 0 0 N/A 10 3.0 814 100.0% 814 100.0% 814 100.0%
9 Obstruction Alley/Sidewalk/Street - CCS 806 46 33 71.7% 60 19.8 760 94.3% 747 98.3% 780 96.8%
10 Signs - Public Right of Way Eve/Weekends - CCS 795 0 0 N/A 7 0.4 795 100.0% 790 99.4% 790 99.4%
11 Recyclable Collection Missed (Residential) - SAN 716 0 0 N/A 3 1.1 716 100.0% 712 99.4% 712 99.4%
12 Smoke Detector Request - DFD 637 0 0 N/A 30 6.5 637 100.0% 631 99.1% 631 99.1%
13 Animal - Sick/Injured - CCS 590 0 0 N/A 3 0.2 590 100.0% 589 99.8% 589 99.8%
14 Garbage - Missed - SAN 582 0 0 N/A 3 0.6 582 100.0% 581 99.8% 581 99.8%
15 Parking - Unapproved Surface - Eve/Weekends - CCS 540 0 0 N/A 10 1.9 540 100.0% 531 98.3% 531 98.3%
16 24 Hour Parking/Parking Violations - DPD 529 0 0 N/A 10 5.1 529 100.0% 505 95.5% 505 95.5%
17 Animal - Spayed/Neutered/Intact 516 0 0 N/A 30 4.4 516 100.0% 496 96.1% 496 96.1%
18 Signs - Public Right of Way - CCS 509 1 0 0.0% 7 2.6 508 99.8% 462 90.9% 462 90.8%
19 Junk Motor Vehicle - CCS 462 111 111 100.0% 126 22.8 351 76.0% 351 100.0% 462 100.0%
20 Fire Inspection - DFD 430 38 34 89.5% 60 23.9 392 91.2% 391 99.7% 425 98.8%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 1:39:48 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 6
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 01October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 232
Litter - CCS 135
Dead Animal Pick Up - SAN 108
Parking - Unapproved Surface - Eve/Weekends - CCS
106
Roll Cart - SAN 92
Recyclable Collection Missed (Residential) - SAN
84
Graffiti Private Property - Residential/Commercial
76
Obstruction Alley/Sidewalk/Street - CCS 75
Animal - Loose - CCS 71
Animal - Loose Aggressive - CCS 71
7.2%7.1%6.8%
6.8%
22.1%12.9%
10.3%
10.1%
8.8%8.0%
Service
High Weeds - CCSLitter - CCSDead Animal Pick Up - SANParking - Unapproved Surface - Eve/Weekends - CCSRoll Cart - SANRecyclable Collection Missed (Residential) - SANGraffiti Private Property - Residential/CommercialObstruction Alley/Sidewalk/Street - CCSAnimal - Loose - CCSAnimal - Loose Aggressive - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,150 2,095 2,061 98.4% 55 51 92.7% 98.2%
0400800
1,2001,6002,0002,400
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 1:58:50 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 7
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 01October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 232 0 0 N/A 38 13.1 232 100.0% 227 97.8% 227 97.8%
2 Litter - CCS 135 1 0 0.0% 38 16.2 134 99.3% 128 95.5% 128 94.8%
3 Dead Animal Pick Up - SAN 108 0 0 N/A 1 0.4 108 100.0% 108 100.0% 108 100.0%
4 Parking - Unapproved Surface - Eve/Weekends - CCS 106 0 0 N/A 10 2.3 106 100.0% 100 94.3% 100 94.3%
5 Roll Cart - SAN 92 0 0 N/A 10 3.0 92 100.0% 92 100.0% 92 100.0%
6 Recyclable Collection Missed (Residential) - SAN 84 0 0 N/A 3 1.3 84 100.0% 82 97.6% 82 97.6%
7 Graffiti Private Property - Residential/Commercial 76 9 9 100.0% 90 14.3 67 88.2% 67 100.0% 76 100.0%
8 Obstruction Alley/Sidewalk/Street - CCS 75 0 0 N/A 60 20.6 75 100.0% 75 100.0% 75 100.0%
9 Animal - Loose - CCS 71 0 0 N/A 40 5.4 71 100.0% 71 100.0% 71 100.0%
10 Animal - Loose Aggressive - CCS 71 0 0 N/A 3 0.3 71 100.0% 70 98.6% 70 98.6%
11 Signs - Public Right of Way Eve/Weekends - CCS 66 0 0 N/A 7 0.4 66 100.0% 66 100.0% 66 100.0%
12 Animal - Confined - CCS 64 0 0 N/A 3 0.2 64 100.0% 64 100.0% 64 100.0%
13 Recycling ROLL CART Registration - SAN 62 0 0 N/A 10 3.1 62 100.0% 62 100.0% 62 100.0%
14 Junk Motor Vehicle - CCS 53 6 6 100.0% 126 19.9 47 88.7% 47 100.0% 53 100.0%
15 Garage Sale Eve/Weekends - CCS 40 0 0 N/A 7 1.9 40 100.0% 39 97.5% 39 97.5%
16 Substandard Structure - CCS 36 17 17 100.0% 365 15.4 19 52.8% 19 100.0% 36 100.0%
17 Bulky Trash Violations - CCS 32 0 0 N/A 14 3.9 32 100.0% 29 90.6% 29 90.6%
18 Illegal Outside Storage - CCS 30 1 0 0.0% 38 17.4 29 96.7% 28 96.6% 28 93.3%
19 Pot hole - Hazardous-STS 30 0 0 N/A 1 0.4 30 100.0% 29 96.7% 29 96.7%
20 Garbage - Missed - SAN 27 0 0 N/A 3 0.9 27 100.0% 27 100.0% 27 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 1:58:50 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 8
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 02October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 224
Litter - CCS 86
Animal - Confined - CCS 67
Dead Animal Pick Up - SAN 67
Roll Cart - SAN 59
Traffic Signal - Flashing - PWT 57
Animal - Loose Aggressive - CCS 49
Garbage - Missed - SAN 48
Graffiti Private Property - Residential/Commercial
44
Signs - Public Right of Way - CCS 41
Signs - Public Right of Way Eve/Weekends - CCS
41
6.1%5.6%
5.2%5.2%
28.6%11.0%
8.6%
8.6%
7.5%7.3%6.3%
Service
High Weeds - CCSLitter - CCSAnimal - Confined - CCSDead Animal Pick Up - SANRoll Cart - SANTraffic Signal - Flashing - PWTAnimal - Loose Aggressive - CCSGarbage - Missed - SANGraffiti Private Property - Residential/CommercialSigns - Public Right of Way - CCSSigns - Public Right of Way Eve/Weekends - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,023 1,959 1,917 97.9% 64 50 78.1% 97.2%
0400800
1,2001,6002,0002,400
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:00:03 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 9
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 02October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 224 2 0 0.0% 38 12.4 222 99.1% 218 98.2% 218 97.3%
2 Litter - CCS 86 2 0 0.0% 38 15.3 84 97.7% 80 95.2% 80 93.0%
3 Animal - Confined - CCS 67 0 0 N/A 3 0.2 67 100.0% 67 100.0% 67 100.0%
4 Dead Animal Pick Up - SAN 67 0 0 N/A 1 0.3 67 100.0% 66 98.5% 66 98.5%
5 Roll Cart - SAN 59 0 0 N/A 10 2.8 59 100.0% 59 100.0% 59 100.0%
6 Traffic Signal - Flashing - PWT 57 0 0 N/A 4 1.6 57 100.0% 56 98.2% 56 98.2%
7 Animal - Loose Aggressive - CCS 49 0 0 N/A 3 0.1 49 100.0% 49 100.0% 49 100.0%
8 Garbage - Missed - SAN 48 0 0 N/A 3 0.7 48 100.0% 48 100.0% 48 100.0%
9 Graffiti Private Property - Residential/Commercial 44 7 7 100.0% 90 14.8 37 84.1% 37 100.0% 44 100.0%
10 Signs - Public Right of Way - CCS 41 0 0 N/A 7 1.6 41 100.0% 39 95.1% 39 95.1%
11 Signs - Public Right of Way Eve/Weekends - CCS 41 0 0 N/A 7 1.9 41 100.0% 39 95.1% 39 95.1%
12 Animal - Loose - CCS 40 0 0 N/A 40 8.3 40 100.0% 39 97.5% 39 97.5%
13 Fire Inspection - DFD 40 5 5 100.0% 60 23.9 35 87.5% 35 100.0% 40 100.0%
14 Junk Motor Vehicle - CCS 36 10 10 100.0% 126 21.7 26 72.2% 26 100.0% 36 100.0%
15 Signs - Other - CCS 34 0 0 N/A 21 3.9 34 100.0% 33 97.1% 33 97.1%
16 Animal - Spayed/Neutered/Intact 33 0 0 N/A 30 5.9 33 100.0% 31 93.9% 31 93.9%
17 Animal - Sick/Injured - CCS 33 0 0 N/A 3 0.2 33 100.0% 33 100.0% 33 100.0%
18 Street Repair - Routine-STS 33 1 1 100.0% 90 13.1 32 97.0% 32 100.0% 33 100.0%
19 24 Hour Parking/Parking Violations - DPD 31 0 0 N/A 10 6.3 31 100.0% 30 96.8% 30 96.8%
20 Pot hole - Hazardous-STS 31 0 0 N/A 1 0.0 31 100.0% 31 100.0% 31 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:00:03 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 10
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 03October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 419
Litter - CCS 203
Obstruction Alley/Sidewalk/Street - CCS
154
Animal - Loose Aggressive - CCS 136
Roll Cart - SAN 119
Dead Animal Pick Up - SAN 112
Animal - Confined - CCS 100
Animal - Loose - CCS 92
Recycling ROLL CART Registration - SAN
87
Signs - Public Right of Way Eve/Weekends - CCS
82
6.6%6.1%
5.8%5.5%
27.9%13.5%
10.2%
9.0%
7.9%7.4%
Service
High Weeds - CCSLitter - CCSObstruction Alley/Sidewalk/Street - CCSAnimal - Loose Aggressive - CCSRoll Cart - SANDead Animal Pick Up - SANAnimal - Confined - CCSAnimal - Loose - CCSRecycling ROLL CART Registration - SANSigns - Public Right of Way Eve/Weekends - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,706 2,640 2,573 97.5% 66 55 83.3% 97.1%
0400800
1,2001,6002,0002,4002,800
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:02:07 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 11
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 03October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 419 1 0 0.0% 38 9.2 418 99.8% 402 96.2% 402 95.9%
2 Litter - CCS 203 5 0 0.0% 38 13.6 198 97.5% 179 90.4% 179 88.2%
3 Obstruction Alley/Sidewalk/Street - CCS 154 15 14 93.3% 60 19.5 139 90.3% 138 99.3% 152 98.7%
4 Animal - Loose Aggressive - CCS 136 0 0 N/A 3 0.7 136 100.0% 135 99.3% 135 99.3%
5 Roll Cart - SAN 119 0 0 N/A 10 2.6 119 100.0% 119 100.0% 119 100.0%
6 Dead Animal Pick Up - SAN 112 0 0 N/A 1 0.4 112 100.0% 111 99.1% 111 99.1%
7 Animal - Confined - CCS 100 0 0 N/A 3 0.2 100 100.0% 99 99.0% 99 99.0%
8 Animal - Loose - CCS 92 0 0 N/A 40 9.2 92 100.0% 91 98.9% 91 98.9%
9 Recycling ROLL CART Registration - SAN 87 0 0 N/A 10 2.9 87 100.0% 87 100.0% 87 100.0%
10 Signs - Public Right of Way Eve/Weekends - CCS 82 0 0 N/A 7 0.2 82 100.0% 82 100.0% 82 100.0%
11 Animal - Sick/Injured - CCS 54 0 0 N/A 3 0.1 54 100.0% 54 100.0% 54 100.0%
12 Recyclable Collection Missed (Residential) - SAN 50 0 0 N/A 3 1.1 50 100.0% 50 100.0% 50 100.0%
13 Illegal Garbage/Placement - CCS 48 0 0 N/A 60 10.8 48 100.0% 48 100.0% 48 100.0%
14 24 Hour Parking/Parking Violations - DPD 47 0 0 N/A 10 4.7 47 100.0% 46 97.9% 46 97.9%
15 Parking - Unapproved Surface - Eve/Weekends - CCS 45 0 0 N/A 10 2.5 45 100.0% 44 97.8% 44 97.8%
16 Substandard Structure - CCS 40 12 12 100.0% 365 8.0 28 70.0% 28 100.0% 40 100.0%
17 Illegal Dumping - CCS 38 0 0 N/A 38 2.7 38 100.0% 38 100.0% 38 100.0%
18 Garbage - Missed - SAN 36 0 0 N/A 3 0.7 36 100.0% 36 100.0% 36 100.0%
19 Dead Animal - Clinic Pick Up - SAN 35 0 0 N/A 2 0.0 35 100.0% 35 100.0% 35 100.0%
20 Junk Motor Vehicle - CCS 32 7 7 100.0% 126 20.0 25 78.1% 25 100.0% 32 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:02:07 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 12
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 04October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 500
Smoke Detector Request - DFD 460
Animal - Loose Aggressive - CCS 185
Dead Animal Pick Up - SAN 171
Animal - Confined - CCS 151
Roll Cart - SAN 143
Animal - Loose - CCS 127
Litter - CCS 122
Parking - Unapproved Surface - Eve/Weekends - CCS
111
Animal - Sick/Injured - CCS 71
7.0%6.2%6.0%
5.4%3.5%
24.5%22.5%
9.1%
8.4%7.4%
Service
High Weeds - CCSSmoke Detector Request - DFDAnimal - Loose Aggressive - CCSDead Animal Pick Up - SANAnimal - Confined - CCSRoll Cart - SANAnimal - Loose - CCSLitter - CCSParking - Unapproved Surface - Eve/Weekends - CCSAnimal - Sick/Injured - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
3,283 3,233 3,171 98.1% 50 46 92.0% 98.0%
0500
1,0001,5002,0002,5003,0003,500
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:03:22 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 13
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 04October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 500 0 0 N/A 38 11.1 500 100.0% 487 97.4% 487 97.4%
2 Smoke Detector Request - DFD 460 0 0 N/A 30 5.4 460 100.0% 457 99.3% 457 99.3%
3 Animal - Loose Aggressive - CCS 185 0 0 N/A 3 0.3 185 100.0% 184 99.5% 184 99.5%
4 Dead Animal Pick Up - SAN 171 0 0 N/A 1 0.4 171 100.0% 171 100.0% 171 100.0%
5 Animal - Confined - CCS 151 0 0 N/A 3 0.6 151 100.0% 150 99.3% 150 99.3%
6 Roll Cart - SAN 143 0 0 N/A 10 2.9 143 100.0% 143 100.0% 143 100.0%
7 Animal - Loose - CCS 127 0 0 N/A 40 7.8 127 100.0% 127 100.0% 127 100.0%
8 Litter - CCS 122 0 0 N/A 38 15.6 122 100.0% 119 97.5% 119 97.5%
9 Parking - Unapproved Surface - Eve/Weekends - CCS 111 0 0 N/A 10 1.2 111 100.0% 111 100.0% 111 100.0%
10 Animal - Sick/Injured - CCS 71 0 0 N/A 3 0.5 71 100.0% 70 98.6% 70 98.6%
11 Recycling ROLL CART Registration - SAN 69 0 0 N/A 10 2.9 69 100.0% 69 100.0% 69 100.0%
12 Obstruction Alley/Sidewalk/Street - CCS 60 1 1 100.0% 60 19.4 59 98.3% 59 100.0% 60 100.0%
13 Illegal Dumping - CCS 56 0 0 N/A 38 2.5 56 100.0% 56 100.0% 56 100.0%
14 Signs - Public Right of Way Eve/Weekends - CCS 55 0 0 N/A 7 0.5 55 100.0% 54 98.2% 54 98.2%
15 Recyclable Collection Missed (Residential) - SAN 53 0 0 N/A 3 1.4 53 100.0% 53 100.0% 53 100.0%
16 Parking - Unapproved Surface - CCS 46 0 0 N/A 10 1.5 46 100.0% 45 97.8% 45 97.8%
17 Animal - Spayed/Neutered/Intact 45 0 0 N/A 30 7.6 45 100.0% 43 95.6% 43 95.6%
18 Garbage - Missed - SAN 45 0 0 N/A 3 0.7 45 100.0% 45 100.0% 45 100.0%
19 24 Hour Parking/Parking Violations - DPD 44 0 0 N/A 10 5.3 44 100.0% 40 90.9% 40 90.9%
20 Substandard Structure - CCS 41 21 21 100.0% 365 18.0 20 48.8% 20 100.0% 41 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:03:22 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 14
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 05October 2009
Top 10 Services
SR Type Service Request Count
Animal - Loose Aggressive - CCS 203
High Weeds - CCS 201
Dead Animal Pick Up - SAN 174
Litter - CCS 167
Roll Cart - SAN 148
Signs - Public Right of Way Eve/Weekends - CCS
113
Animal - Loose - CCS 105
Junk Motor Vehicle - CCS 103
Animal - Confined - CCS 85
Recycling ROLL CART Registration - SAN
83
7.6%7.5%
6.2%
6.0%
14.7%
14.5%12.6%
12.1%
10.7%
8.2%
Service
Animal - Loose Aggressive - CCSHigh Weeds - CCSDead Animal Pick Up - SANLitter - CCSRoll Cart - SANSigns - Public Right of Way Eve/Weekends - CCSAnimal - Loose - CCSJunk Motor Vehicle - CCSAnimal - Confined - CCSRecycling ROLL CART Registration - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,727 2,653 2,507 94.5% 74 59 79.7% 94.1%
0400800
1,2001,6002,0002,4002,800
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:05:24 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 15
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 05October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 Animal - Loose Aggressive - CCS 203 0 0 N/A 3 0.3 203 100.0% 202 99.5% 202 99.5%
2 High Weeds - CCS 201 2 0 0.0% 38 22.2 199 99.0% 168 84.4% 168 83.6%
3 Dead Animal Pick Up - SAN 174 0 0 N/A 1 0.4 174 100.0% 171 98.3% 171 98.3%
4 Litter - CCS 167 0 0 N/A 38 25.7 167 100.0% 128 76.6% 128 76.6%
5 Roll Cart - SAN 148 0 0 N/A 10 2.7 148 100.0% 148 100.0% 148 100.0%
6 Signs - Public Right of Way Eve/Weekends - CCS 113 0 0 N/A 7 0.2 113 100.0% 113 100.0% 113 100.0%
7 Animal - Loose - CCS 105 0 0 N/A 40 13.3 105 100.0% 105 100.0% 105 100.0%
8 Junk Motor Vehicle - CCS 103 22 22 100.0% 126 27.3 81 78.6% 81 100.0% 103 100.0%
9 Animal - Confined - CCS 85 0 0 N/A 3 0.4 85 100.0% 85 100.0% 85 100.0%
10 Recycling ROLL CART Registration - SAN 83 0 0 N/A 10 3.1 83 100.0% 83 100.0% 83 100.0%
11 Parking - Unapproved Surface - Eve/Weekends - CCS 75 0 0 N/A 10 2.8 75 100.0% 74 98.7% 74 98.7%
12 Animal - Sick/Injured - CCS 75 0 0 N/A 3 0.1 75 100.0% 75 100.0% 75 100.0%
13 Parking - Unapproved Surface - CCS 66 0 0 N/A 10 4.7 66 100.0% 61 92.4% 61 92.4%
14 24 Hour Parking/Parking Violations - DPD 51 0 0 N/A 10 6.3 51 100.0% 43 84.3% 43 84.3%
15 Garbage - Missed - SAN 50 0 0 N/A 3 0.8 50 100.0% 50 100.0% 50 100.0%
16 Obstruction Alley/Sidewalk/Street - CCS 48 1 0 0.0% 60 28.1 47 97.9% 43 91.5% 43 89.6%
17 Substandard Structure - CCS 46 19 19 100.0% 365 29.3 27 58.7% 27 100.0% 46 100.0%
18 Recyclable Collection Missed (Residential) - SAN 46 0 0 N/A 3 1.4 46 100.0% 46 100.0% 46 100.0%
19 Street Repair - Routine-STS 44 0 0 N/A 90 13.6 44 100.0% 44 100.0% 44 100.0%
20 Animal - Spayed/Neutered/Intact 43 0 0 N/A 30 5.0 43 100.0% 42 97.7% 42 97.7%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:05:24 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 16
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 06October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 200
Litter - CCS 95
Dead Animal Pick Up - SAN 73
Fire Inspection - DFD 62
Animal - Loose Aggressive - CCS
60
Animal - Confined - CCS 58
Animal - Loose - CCS 51
Animal - Sick/Injured - CCS 48
Illegal Outside Storage - CCS 47
Roll Cart - SAN 44
6.9%6.5%
6.4%
6.0%
27.1%12.9%
9.9%
8.4%
8.1%7.9%
Service
High Weeds - CCSLitter - CCSDead Animal Pick Up - SANFire Inspection - DFDAnimal - Loose Aggressive - CCSAnimal - Confined - CCSAnimal - Loose - CCSAnimal - Sick/Injured - CCSIllegal Outside Storage - CCSRoll Cart - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
1,626 1,572 1,550 98.6% 54 46 85.2% 98.2%
200
600
1,000
1,400
1,800
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:06:40 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 17
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 06October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 200 0 0 N/A 38 7.6 200 100.0% 198 99.0% 198 99.0%
2 Litter - CCS 95 0 0 N/A 38 11.4 95 100.0% 93 97.9% 93 97.9%
3 Dead Animal Pick Up - SAN 73 0 0 N/A 1 0.4 73 100.0% 72 98.6% 72 98.6%
4 Fire Inspection - DFD 62 6 6 100.0% 60 26.0 56 90.3% 56 100.0% 62 100.0%
5 Animal - Loose Aggressive - CCS 60 0 0 N/A 3 0.2 60 100.0% 60 100.0% 60 100.0%
6 Animal - Confined - CCS 58 0 0 N/A 3 0.1 58 100.0% 58 100.0% 58 100.0%
7 Animal - Loose - CCS 51 0 0 N/A 40 8.0 51 100.0% 51 100.0% 51 100.0%
8 Animal - Sick/Injured - CCS 48 0 0 N/A 3 0.1 48 100.0% 48 100.0% 48 100.0%
9 Illegal Outside Storage - CCS 47 0 0 N/A 38 11.1 47 100.0% 47 100.0% 47 100.0%
10 Roll Cart - SAN 44 0 0 N/A 10 3.0 44 100.0% 44 100.0% 44 100.0%
11 Substandard Structure - CCS 41 21 21 100.0% 365 12.4 20 48.8% 20 100.0% 41 100.0%
12 Junk Motor Vehicle - CCS 36 4 4 100.0% 126 13.6 32 88.9% 32 100.0% 36 100.0%
13 Recycling ROLL CART Registration - SAN 36 0 0 N/A 10 3.4 36 100.0% 36 100.0% 36 100.0%
14 Obstruction Alley/Sidewalk/Street - CCS 34 0 0 N/A 60 12.9 34 100.0% 34 100.0% 34 100.0%
15 Street Repair - Routine-STS 33 5 5 100.0% 90 5.9 28 84.8% 28 100.0% 33 100.0%
16 Signs - Public Right of Way Eve/Weekends - CCS 28 0 0 N/A 7 0.1 28 100.0% 28 100.0% 28 100.0%
17 24 Hour Parking/Parking Violations - DPD 27 0 0 N/A 10 4.9 27 100.0% 26 96.3% 26 96.3%
18 Signs - Other - CCS 26 0 0 N/A 21 4.2 26 100.0% 25 96.2% 25 96.2%
19 Substandard Structure Apts - CCS 23 0 0 N/A 365 17.8 23 100.0% 23 100.0% 23 100.0%
20 Illegal Land Use (Residential/Business) - CCS 22 2 2 100.0% 60 18.4 20 90.9% 20 100.0% 22 100.0%
21 Garage Sale Eve/Weekends - CCS 22 0 0 N/A 7 0.5 22 100.0% 22 100.0% 22 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:06:40 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 18
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 07October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 449
Animal - Loose Aggressive - CCS 162
Litter - CCS 158
Dead Animal Pick Up - SAN 155
Animal - Confined - CCS 127
Smoke Detector Request - DFD 119
Animal - Loose - CCS 100
24 Hour Parking/Parking Violations - DPD
75
Animal - Sick/Injured - CCS 75
Roll Cart - SAN 75
Signs - Public Right of Way Eve/Weekends - CCS
75
6.4%4.8%4.8%
4.8%4.8%
28.6%10.3%
10.1%
9.9%
8.1%7.6%
Service
High Weeds - CCSAnimal - Loose Aggressive - CCSLitter - CCSDead Animal Pick Up - SANAnimal - Confined - CCSSmoke Detector Request - DFDAnimal - Loose - CCS24 Hour Parking/Parking Violations - DPDAnimal - Sick/Injured - CCSRoll Cart - SANSigns - Public Right of Way Eve/Weekends - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,957 2,886 2,769 95.9% 71 53 74.6% 95.4%
0400800
1,2001,6002,0002,4002,8003,200
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:08:43 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 19
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 07October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 449 5 0 0.0% 38 15.0 444 98.9% 379 85.4% 379 84.4%
2 Animal - Loose Aggressive - CCS 162 0 0 N/A 3 0.7 162 100.0% 160 98.8% 160 98.8%
3 Litter - CCS 158 5 0 0.0% 38 14.2 153 96.8% 143 93.5% 143 90.5%
4 Dead Animal Pick Up - SAN 155 0 0 N/A 1 0.3 155 100.0% 155 100.0% 155 100.0%
5 Animal - Confined - CCS 127 0 0 N/A 3 0.8 127 100.0% 126 99.2% 126 99.2%
6 Smoke Detector Request - DFD 119 0 0 N/A 30 4.6 119 100.0% 119 100.0% 119 100.0%
7 Animal - Loose - CCS 100 0 0 N/A 40 8.9 100 100.0% 100 100.0% 100 100.0%
8 Animal - Sick/Injured - CCS 75 0 0 N/A 3 0.1 75 100.0% 75 100.0% 75 100.0%
9 24 Hour Parking/Parking Violations - DPD 75 0 0 N/A 10 4.2 75 100.0% 75 100.0% 75 100.0%
10 Roll Cart - SAN 75 0 0 N/A 10 2.6 75 100.0% 75 100.0% 75 100.0%
11 Signs - Public Right of Way Eve/Weekends - CCS 75 0 0 N/A 7 0.0 75 100.0% 75 100.0% 75 100.0%
12 Open and Vacant Structure - CCS 68 0 0 N/A 30 8.2 68 100.0% 65 95.6% 65 95.6%
13 Parking - Unapproved Surface - Eve/Weekends - CCS 68 0 0 N/A 10 1.1 68 100.0% 68 100.0% 68 100.0%
14 Substandard Structure - CCS 59 29 29 100.0% 365 16.9 30 50.8% 30 100.0% 59 100.0%
15 Junk Motor Vehicle - CCS 54 10 10 100.0% 126 25.5 44 81.5% 44 100.0% 54 100.0%
16 Parking - Unapproved Surface - CCS 51 0 0 N/A 10 2.6 51 100.0% 43 84.3% 43 84.3%
17 Recyclable Collection Missed (Residential) - SAN 49 0 0 N/A 3 1.4 49 100.0% 49 100.0% 49 100.0%
18 Illegal Dumping - CCS 47 0 0 N/A 38 2.9 47 100.0% 46 97.9% 46 97.9%
19 Obstruction Alley/Sidewalk/Street - CCS 47 4 2 50.0% 60 19.1 43 91.5% 43 100.0% 45 95.7%
20 Bulky Trash Violations - CCS 40 0 0 N/A 14 4.5 40 100.0% 37 92.5% 37 92.5%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:08:43 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 20
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 08October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 331
Animal - Loose Aggressive - CCS 159
Animal - Confined - CCS 153
Roll Cart - SAN 147
Dead Animal Pick Up - SAN 142
Signs - Public Right of Way Eve/Weekends - CCS
139
Animal - Loose - CCS 124
Litter - CCS 117
Animal - Sick/Injured - CCS 85
Parking - Unapproved Surface - Eve/Weekends - CCS
67
8.5%8.0%
5.8%4.6%
22.6%10.9%
10.5%
10.0%
9.7%9.5%
Service
High Weeds - CCSAnimal - Loose Aggressive - CCSAnimal - Confined - CCSRoll Cart - SANDead Animal Pick Up - SANSigns - Public Right of Way Eve/Weekends - CCSAnimal - Loose - CCSLitter - CCSAnimal - Sick/Injured - CCSParking - Unapproved Surface - Eve/Weekends - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,765 2,697 2,618 97.1% 68 55 80.9% 96.7%
0400800
1,2001,6002,0002,4002,8003,200
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:22:04 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 21
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 08October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 331 4 0 0.0% 38 15.6 327 98.8% 303 92.7% 303 91.5%
2 Animal - Loose Aggressive - CCS 159 0 0 N/A 3 0.3 159 100.0% 159 100.0% 159 100.0%
3 Animal - Confined - CCS 153 0 0 N/A 3 0.3 153 100.0% 153 100.0% 153 100.0%
4 Roll Cart - SAN 147 0 0 N/A 10 2.9 147 100.0% 147 100.0% 147 100.0%
5 Dead Animal Pick Up - SAN 142 0 0 N/A 1 0.4 142 100.0% 140 98.6% 140 98.6%
6 Signs - Public Right of Way Eve/Weekends - CCS 139 0 0 N/A 7 0.1 139 100.0% 139 100.0% 139 100.0%
7 Animal - Loose - CCS 124 0 0 N/A 40 12.8 124 100.0% 124 100.0% 124 100.0%
8 Litter - CCS 117 2 0 0.0% 38 21.8 115 98.3% 105 91.3% 105 89.7%
9 Animal - Sick/Injured - CCS 85 0 0 N/A 3 0.1 85 100.0% 85 100.0% 85 100.0%
10 Parking - Unapproved Surface - Eve/Weekends - CCS 67 0 0 N/A 10 1.9 67 100.0% 67 100.0% 67 100.0%
11 Recycling ROLL CART Registration - SAN 62 0 0 N/A 10 3.1 62 100.0% 62 100.0% 62 100.0%
12 Signs - Public Right of Way - CCS 61 0 0 N/A 7 0.0 61 100.0% 61 100.0% 61 100.0%
13 Parking - Unapproved Surface - CCS 57 0 0 N/A 10 3.6 57 100.0% 56 98.2% 56 98.2%
14 Junk Motor Vehicle - CCS 56 21 21 100.0% 126 26.0 35 62.5% 35 100.0% 56 100.0%
15 Recyclable Collection Missed (Residential) - SAN 56 0 0 N/A 3 0.9 56 100.0% 56 100.0% 56 100.0%
16 Garbage - Missed - SAN 50 0 0 N/A 3 0.7 50 100.0% 50 100.0% 50 100.0%
17 Substandard Structure - CCS 47 23 23 100.0% 365 35.3 24 51.1% 24 100.0% 47 100.0%
18 24 Hour Parking/Parking Violations - DPD 38 0 0 N/A 10 6.3 38 100.0% 34 89.5% 34 89.5%
19 Street Repair - Routine-STS 36 1 1 100.0% 90 8.5 35 97.2% 35 100.0% 36 100.0%
20 Open and Vacant Structure - CCS 34 0 0 N/A 30 12.9 34 100.0% 31 91.2% 31 91.2%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:22:04 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 22
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 09October 2009
Top 10 Services
SR Type Service Request Count
Roll Cart - SAN 153
High Weeds - CCS 127
Obstruction Alley/Sidewalk/Street - CCS
105
Animal - Confined - CCS 86
Litter - CCS 84
Recycling ROLL CART Registration - SAN
82
Recyclable Collection Missed (Residential) - SAN
74
Animal - Spayed/Neutered/Intact 73
Dead Animal Pick Up - SAN 68
Animal - Loose Aggressive - CCS 55
8.0%7.5%
6.1%
16.9%
14.0%11.6%
9.5%
9.3%
9.0%8.2%
Service
Roll Cart - SANHigh Weeds - CCSObstruction Alley/Sidewalk/Street - CCSAnimal - Confined - CCSLitter - CCSRecycling ROLL CART Registration - SANRecyclable Collection Missed (Residential) - SANAnimal - Spayed/Neutered/IntactDead Animal Pick Up - SANAnimal - Loose Aggressive - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,025 1,980 1,926 97.3% 45 26 57.8% 96.4%
0400800
1,2001,6002,0002,400
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:10:00 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 23
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 09October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 Roll Cart - SAN 153 0 0 N/A 10 2.6 153 100.0% 153 100.0% 153 100.0%
2 High Weeds - CCS 127 1 0 0.0% 38 16.4 126 99.2% 118 93.7% 118 92.9%
3 Obstruction Alley/Sidewalk/Street - CCS 105 8 5 62.5% 60 21.2 97 92.4% 94 96.9% 99 94.3%
4 Animal - Confined - CCS 86 0 0 N/A 3 0.2 86 100.0% 86 100.0% 86 100.0%
5 Litter - CCS 84 6 0 0.0% 38 15.0 78 92.9% 75 96.2% 75 89.3%
6 Recycling ROLL CART Registration - SAN 82 0 0 N/A 10 2.9 82 100.0% 82 100.0% 82 100.0%
7 Recyclable Collection Missed (Residential) - SAN 74 0 0 N/A 3 1.0 74 100.0% 74 100.0% 74 100.0%
8 Animal - Spayed/Neutered/Intact 73 0 0 N/A 30 5.4 73 100.0% 66 90.4% 66 90.4%
9 Dead Animal Pick Up - SAN 68 0 0 N/A 1 0.4 68 100.0% 68 100.0% 68 100.0%
10 Animal - Loose Aggressive - CCS 55 0 0 N/A 3 1.4 55 100.0% 53 96.4% 53 96.4%
11 Animal - Loose - CCS 53 0 0 N/A 40 8.8 53 100.0% 53 100.0% 53 100.0%
12 Bulky Trash Violations - CCS 51 0 0 N/A 14 5.5 51 100.0% 50 98.0% 50 98.0%
13 24 Hour Parking/Parking Violations - DPD 46 0 0 N/A 10 3.4 46 100.0% 46 100.0% 46 100.0%
14 Garbage - Missed - SAN 43 0 0 N/A 3 0.6 43 100.0% 43 100.0% 43 100.0%
15 Pot hole - Hazardous-STS 38 0 0 N/A 1 0.2 38 100.0% 37 97.4% 37 97.4%
16 Signs - Public Right of Way Eve/Weekends - CCS 37 0 0 N/A 7 0.1 37 100.0% 37 100.0% 37 100.0%
17 Animal - Sick/Injured - CCS 27 0 0 N/A 3 0.1 27 100.0% 27 100.0% 27 100.0%
18 Tree down/low limbs - Emergency-STS 27 0 0 N/A 5 0.0 27 100.0% 27 100.0% 27 100.0%
19 Brush/Bulk Items - Missed - SAN 26 0 0 N/A 10 1.8 26 100.0% 26 100.0% 26 100.0%
20 Sanitation Crew Complaint - SAN 26 0 0 N/A 10 1.8 26 100.0% 26 100.0% 26 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:10:00 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 24
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 10October 2009
Top 10 Services
SR Type Service Request Count
Roll Cart - SAN 87
High Weeds - CCS 63
Animal - Confined - CCS 61
Recyclable Collection Missed (Residential) - SAN
48
Recycling ROLL CART Registration - SAN
44
Dead Animal Pick Up - SAN 36
Obstruction Alley/Sidewalk/Street - CCS
34
Animal - Spayed/Neutered/Intact 33
24 Hour Parking/Parking Violations - DPD
26
Garbage - Missed - SAN 26
7.4%7.2%
5.7%5.7%
19.0%
13.8%
13.3%
10.5%
9.6%7.9%
Service
Roll Cart - SANHigh Weeds - CCSAnimal - Confined - CCSRecyclable Collection Missed (Residential) - SANRecycling ROLL CART Registration - SANDead Animal Pick Up - SANObstruction Alley/Sidewalk/Street - CCSAnimal - Spayed/Neutered/Intact24 Hour Parking/Parking Violations - DPDGarbage - Missed - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
1,056 1,041 1,018 97.8% 15 14 93.3% 97.7%
0200400600800
1,0001,200
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:12:05 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 25
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 10October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 Roll Cart - SAN 87 0 0 N/A 10 3.2 87 100.0% 87 100.0% 87 100.0%
2 High Weeds - CCS 63 0 0 N/A 38 19.3 63 100.0% 56 88.9% 56 88.9%
3 Animal - Confined - CCS 61 0 0 N/A 3 0.2 61 100.0% 61 100.0% 61 100.0%
4 Recyclable Collection Missed (Residential) - SAN 48 0 0 N/A 3 0.9 48 100.0% 48 100.0% 48 100.0%
5 Recycling ROLL CART Registration - SAN 44 0 0 N/A 10 3.0 44 100.0% 44 100.0% 44 100.0%
6 Dead Animal Pick Up - SAN 36 0 0 N/A 1 0.4 36 100.0% 35 97.2% 35 97.2%
7 Obstruction Alley/Sidewalk/Street - CCS 34 0 0 N/A 60 18.0 34 100.0% 33 97.1% 33 97.1%
8 Animal - Spayed/Neutered/Intact 33 0 0 N/A 30 1.0 33 100.0% 33 100.0% 33 100.0%
9 24 Hour Parking/Parking Violations - DPD 26 0 0 N/A 10 3.6 26 100.0% 26 100.0% 26 100.0%
10 Garbage - Missed - SAN 26 0 0 N/A 3 0.8 26 100.0% 26 100.0% 26 100.0%
11 Traffic Signal - Flashing - PWT 25 0 0 N/A 4 1.4 25 100.0% 24 96.0% 24 96.0%
12 Litter - CCS 23 0 0 N/A 38 17.6 23 100.0% 22 95.7% 22 95.7%
13 Substandard Structure Apts - CCS 23 4 4 100.0% 365 19.8 19 82.6% 19 100.0% 23 100.0%
14 Bulky Trash Violations - CCS 21 0 0 N/A 14 4.5 21 100.0% 20 95.2% 20 95.2%
15 Junk Motor Vehicle - CCS 19 6 6 100.0% 126 35.3 13 68.4% 13 100.0% 19 100.0%
16 Fire Inspection - DFD 18 0 0 N/A 60 18.3 18 100.0% 18 100.0% 18 100.0%
17 Animal - Loose Aggressive - CCS 17 0 0 N/A 3 0.2 17 100.0% 17 100.0% 17 100.0%
18 Animal - Sick/Injured - CCS 15 0 0 N/A 3 0.0 15 100.0% 15 100.0% 15 100.0%
19 Traffic Signal - All Out - PWT 15 0 0 N/A 4 2.5 15 100.0% 14 93.3% 14 93.3%
20 Pot hole - Hazardous-STS 14 0 0 N/A 1 0.1 14 100.0% 14 100.0% 14 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:12:05 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 26
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 11October 2009
Top 10 Services
SR Type Service Request Count
Fire Inspection - DFD 80
Signs - Public Right of Way - CCS 58
Recyclable Collection Missed (Residential) - SAN
53
Roll Cart - SAN 47
Animal - Confined - CCS 42
Dead Animal Pick Up - SAN 39
Animal - Spayed/Neutered/Intact 34
Traffic Signal - Flashing - PWT 29
Garbage - Missed - SAN 26
Recycling ROLL CART Registration - SAN
26
7.8%6.7%
6.0%6.0%
18.4%
13.4%12.2%
10.8%
9.7%9.0%
Service
Fire Inspection - DFDSigns - Public Right of Way - CCSRecyclable Collection Missed (Residential) - SANRoll Cart - SANAnimal - Confined - CCSDead Animal Pick Up - SANAnimal - Spayed/Neutered/IntactTraffic Signal - Flashing - PWTGarbage - Missed - SANRecycling ROLL CART Registration - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
952 927 885 95.5% 25 18 72.0% 94.9%
0200400600800
1,000
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:13:22 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 27
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 11October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 Fire Inspection - DFD 80 5 5 100.0% 60 22.9 75 93.8% 75 100.0% 80 100.0%
2 Signs - Public Right of Way - CCS 58 1 0 0.0% 7 10.5 57 98.3% 33 57.9% 33 56.9%
3 Recyclable Collection Missed (Residential) - SAN 53 0 0 N/A 3 0.9 53 100.0% 53 100.0% 53 100.0%
4 Roll Cart - SAN 47 0 0 N/A 10 2.5 47 100.0% 47 100.0% 47 100.0%
5 Animal - Confined - CCS 42 0 0 N/A 3 0.3 42 100.0% 42 100.0% 42 100.0%
6 Dead Animal Pick Up - SAN 39 0 0 N/A 1 0.3 39 100.0% 39 100.0% 39 100.0%
7 Animal - Spayed/Neutered/Intact 34 0 0 N/A 30 1.9 34 100.0% 33 97.1% 33 97.1%
8 Traffic Signal - Flashing - PWT 29 0 0 N/A 4 1.5 29 100.0% 29 100.0% 29 100.0%
9 Garbage - Missed - SAN 26 0 0 N/A 3 0.7 26 100.0% 26 100.0% 26 100.0%
10 Recycling ROLL CART Registration - SAN 26 0 0 N/A 10 2.7 26 100.0% 26 100.0% 26 100.0%
11 24 Hour Parking/Parking Violations - DPD 23 0 0 N/A 10 5.1 23 100.0% 21 91.3% 21 91.3%
12 High Weeds - CCS 21 2 0 0.0% 38 26.5 19 90.5% 14 73.7% 14 66.7%
13 Bulky Trash Violations - CCS 20 0 0 N/A 14 6.4 20 100.0% 18 90.0% 18 90.0%
14 Signs - Public Right of Way Eve/Weekends - CCS 20 0 0 N/A 7 0.3 20 100.0% 20 100.0% 20 100.0%
15 Substandard Structure Apts - CCS 19 0 0 N/A 365 4.5 19 100.0% 19 100.0% 19 100.0%
16 Animal - Sick/Injured - CCS 18 0 0 N/A 3 0.1 18 100.0% 18 100.0% 18 100.0%
17 Signs - Other - CCS 17 2 0 0.0% 21 10.4 15 88.2% 14 93.3% 14 82.4%
18 Sanitation Property Damage - SAN 14 0 0 N/A 28 4.6 14 100.0% 14 100.0% 14 100.0%
19 Street Spillage/Debris in Right of Way-Hazardous-STS 13 0 0 N/A 1 0.1 13 100.0% 13 100.0% 13 100.0%
20 Traffic Signal - All Out - PWT 13 0 0 N/A 4 1.2 13 100.0% 13 100.0% 13 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:13:22 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 28
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 12October 2009
Top 10 Services
SR Type Service Request Count
Signs - Public Right of Way - CCS 113
Roll Cart - SAN 81
Animal - Confined - CCS 61
Recyclable Collection Missed (Residential) - SAN
57
Recycling ROLL CART Registration - SAN
43
Garbage - Missed - SAN 37
Signs - Other - CCS 31
Animal - Spayed/Neutered/Intact 30
Dead Animal Pick Up - SAN 28
High Weeds - CCS 24
Obstruction Alley/Sidewalk/Street - CCS
24
5.9%5.7%5.3%
4.5%4.5%
21.4%15.3%
11.5%
10.8%
8.1%7.0%
Service
Signs - Public Right of Way - CCSRoll Cart - SANAnimal - Confined - CCSRecyclable Collection Missed (Residential) - SANRecycling ROLL CART Registration - SANGarbage - Missed - SANSigns - Other - CCSAnimal - Spayed/Neutered/IntactDead Animal Pick Up - SANHigh Weeds - CCSObstruction Alley/Sidewalk/Street - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
974 963 941 97.7% 11 8 72.7% 97.4%
0200400600800
1,000
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:15:27 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 29
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 12October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 Signs - Public Right of Way - CCS 113 0 0 N/A 7 0.7 113 100.0% 111 98.2% 111 98.2%
2 Roll Cart - SAN 81 0 0 N/A 10 2.7 81 100.0% 81 100.0% 81 100.0%
3 Animal - Confined - CCS 61 0 0 N/A 3 0.1 61 100.0% 61 100.0% 61 100.0%
4 Recyclable Collection Missed (Residential) - SAN 57 0 0 N/A 3 1.1 57 100.0% 57 100.0% 57 100.0%
5 Recycling ROLL CART Registration - SAN 43 0 0 N/A 10 2.9 43 100.0% 43 100.0% 43 100.0%
6 Garbage - Missed - SAN 37 0 0 N/A 3 0.4 37 100.0% 37 100.0% 37 100.0%
7 Signs - Other - CCS 31 2 0 0.0% 21 6.4 29 93.5% 25 86.2% 25 80.6%
8 Animal - Spayed/Neutered/Intact 30 0 0 N/A 30 1.6 30 100.0% 30 100.0% 30 100.0%
9 Dead Animal Pick Up - SAN 28 0 0 N/A 1 0.2 28 100.0% 28 100.0% 28 100.0%
10 High Weeds - CCS 24 0 0 N/A 38 9.4 24 100.0% 21 87.5% 21 87.5%
11 Obstruction Alley/Sidewalk/Street - CCS 24 3 3 100.0% 60 11.4 21 87.5% 21 100.0% 24 100.0%
12 24 Hour Parking/Parking Violations - DPD 19 0 0 N/A 10 4.3 19 100.0% 19 100.0% 19 100.0%
13 Animal - Loose Aggressive - CCS 18 0 0 N/A 3 0.3 18 100.0% 18 100.0% 18 100.0%
14 Animal - Sick/Injured - CCS 17 0 0 N/A 3 0.2 17 100.0% 17 100.0% 17 100.0%
15 Litter - CCS 15 0 0 N/A 38 19.6 15 100.0% 13 86.7% 13 86.7%
16 Fire Inspection - DFD 15 1 1 100.0% 60 23.4 14 93.3% 14 100.0% 15 100.0%
17 Street Repair - Routine-STS 15 1 1 100.0% 90 10.9 14 93.3% 14 100.0% 15 100.0%
18 Traffic Signal - Flashing - PWT 14 0 0 N/A 4 2.1 14 100.0% 14 100.0% 14 100.0%
19 Bulky Trash Violations - CCS 13 0 0 N/A 14 3.7 13 100.0% 13 100.0% 13 100.0%
20 Traffic Signal - Timing - PWT 13 0 0 N/A 4 1.2 13 100.0% 13 100.0% 13 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:15:27 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 30
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 13October 2009
Top 10 Services
SR Type Service Request Count
Garbage - Missed - SAN 84
Roll Cart - SAN 78
Dead Animal Pick Up - SAN 76
Recyclable Collection Missed (Residential) - SAN
64
Obstruction Alley/Sidewalk/Street - CCS
63
Signs - Public Right of Way Eve/Weekends - CCS
59
Signs - Other - CCS 58
Recycling ROLL CART Registration - SAN
55
High Weeds - CCS 53
Animal - Confined - CCS 43
8.7%8.4%
6.8%
13.3%
12.3%12.0%
10.1%
10.0%
9.3%9.2%
Service
Garbage - Missed - SANRoll Cart - SANDead Animal Pick Up - SANRecyclable Collection Missed (Residential) - SANObstruction Alley/Sidewalk/Street - CCSSigns - Public Right of Way Eve/Weekends - CCSSigns - Other - CCSRecycling ROLL CART Registration - SANHigh Weeds - CCSAnimal - Confined - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
1,666 1,608 1,580 98.3% 58 49 84.5% 97.8%
200
600
1,000
1,400
1,800
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:16:41 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 31
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 13October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 Garbage - Missed - SAN 84 0 0 N/A 3 0.5 84 100.0% 84 100.0% 84 100.0%
2 Roll Cart - SAN 78 0 0 N/A 10 2.4 78 100.0% 78 100.0% 78 100.0%
3 Dead Animal Pick Up - SAN 76 0 0 N/A 1 0.2 76 100.0% 76 100.0% 76 100.0%
4 Recyclable Collection Missed (Residential) - SAN 64 0 0 N/A 3 0.7 64 100.0% 63 98.4% 63 98.4%
5 Obstruction Alley/Sidewalk/Street - CCS 63 6 3 50.0% 60 22.5 57 90.5% 56 98.2% 59 93.7%
6 Signs - Public Right of Way Eve/Weekends - CCS 59 0 0 N/A 7 0.1 59 100.0% 59 100.0% 59 100.0%
7 Signs - Other - CCS 58 0 0 N/A 21 2.9 58 100.0% 57 98.3% 57 98.3%
8 Recycling ROLL CART Registration - SAN 55 0 0 N/A 10 2.9 55 100.0% 55 100.0% 55 100.0%
9 High Weeds - CCS 53 0 0 N/A 38 19.5 53 100.0% 48 90.6% 48 90.6%
10 Animal - Confined - CCS 43 0 0 N/A 3 0.1 43 100.0% 43 100.0% 43 100.0%
11 Animal - Spayed/Neutered/Intact 40 0 0 N/A 30 2.1 40 100.0% 40 100.0% 40 100.0%
12 Pot hole - Hazardous-STS 37 0 0 N/A 1 0.1 37 100.0% 37 100.0% 37 100.0%
13 Signs - Public Right of Way - CCS 36 0 0 N/A 7 1.6 36 100.0% 33 91.7% 33 91.7%
14 Sanitation Property Damage - SAN 35 0 0 N/A 28 8.3 35 100.0% 35 100.0% 35 100.0%
15 Fire Inspection - DFD 34 2 2 100.0% 60 26.1 32 94.1% 32 100.0% 34 100.0%
16 24 Hour Parking/Parking Violations - DPD 34 0 0 N/A 10 6.7 34 100.0% 33 97.1% 33 97.1%
17 Alley Repair - Routine-STS 32 13 13 100.0% 90 9.3 19 59.4% 19 100.0% 32 100.0%
18 Street Repair - Routine-STS 32 5 5 100.0% 90 11.9 27 84.4% 27 100.0% 32 100.0%
19 Traffic Signal - Flashing - PWT 27 0 0 N/A 4 1.7 27 100.0% 27 100.0% 27 100.0%
20 Bulky Trash Violations - CCS 24 0 0 N/A 14 7.0 24 100.0% 22 91.7% 22 91.7%
21 Litter - CCS 24 0 0 N/A 38 15.9 24 100.0% 24 100.0% 24 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:16:41 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 32
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 14October 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 139
Roll Cart - SAN 129
Obstruction Alley/Sidewalk/Street - CCS
96
Recycling ROLL CART Registration - SAN
88
Signs - Public Right of Way - CCS 88
Traffic Signal - Flashing - PWT 83
Garbage - Missed - SAN 62
Litter - CCS 61
Animal - Confined - CCS 56
Animal - Spayed/Neutered/Intact 54
7.2% 7.1%6.5%
6.3%
16.2%
15.1%11.2%
10.3%
10.3%
9.7%
Service
High Weeds - CCSRoll Cart - SANObstruction Alley/Sidewalk/Street - CCSRecycling ROLL CART Registration - SANSigns - Public Right of Way - CCSTraffic Signal - Flashing - PWTGarbage - Missed - SANLitter - CCSAnimal - Confined - CCSAnimal - Spayed/Neutered/Intact
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,145 2,097 2,038 97.2% 48 34 70.8% 96.6%
0400800
1,2001,6002,0002,400
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:18:43 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 33
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for 14October 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 139 1 0 0.0% 38 15.6 138 99.3% 131 94.9% 131 94.2%
2 Roll Cart - SAN 129 0 0 N/A 10 2.5 129 100.0% 129 100.0% 129 100.0%
3 Obstruction Alley/Sidewalk/Street - CCS 96 2 1 50.0% 60 17.5 94 97.9% 93 98.9% 94 97.9%
4 Signs - Public Right of Way - CCS 88 0 0 N/A 7 4.1 88 100.0% 83 94.3% 83 94.3%
5 Recycling ROLL CART Registration - SAN 88 0 0 N/A 10 2.8 88 100.0% 88 100.0% 88 100.0%
6 Traffic Signal - Flashing - PWT 83 0 0 N/A 4 1.4 83 100.0% 83 100.0% 83 100.0%
7 Garbage - Missed - SAN 62 0 0 N/A 3 0.5 62 100.0% 62 100.0% 62 100.0%
8 Litter - CCS 61 0 0 N/A 38 13.7 61 100.0% 60 98.4% 60 98.4%
9 Animal - Confined - CCS 56 0 0 N/A 3 0.2 56 100.0% 55 98.2% 55 98.2%
10 Animal - Spayed/Neutered/Intact 54 0 0 N/A 30 2.3 54 100.0% 53 98.1% 53 98.1%
11 Signs - Other - CCS 50 0 0 N/A 21 5.7 50 100.0% 48 96.0% 48 96.0%
12 Dead Animal Pick Up - SAN 47 0 0 N/A 1 0.3 47 100.0% 46 97.9% 46 97.9%
13 24 Hour Parking/Parking Violations - DPD 42 0 0 N/A 10 6.1 42 100.0% 40 95.2% 40 95.2%
14 Recyclable Collection Missed (Residential) - SAN 42 0 0 N/A 3 0.8 42 100.0% 42 100.0% 42 100.0%
15 Fire Inspection - DFD 38 4 4 100.0% 60 25.1 34 89.5% 34 100.0% 38 100.0%
16 Graffiti Private Property - Residential/Commercial 33 1 1 100.0% 90 10.4 32 97.0% 32 100.0% 33 100.0%
17 Pot hole - Hazardous-STS 33 0 0 N/A 1 0.1 33 100.0% 33 100.0% 33 100.0%
18 Animal - Sick/Injured - CCS 31 0 0 N/A 3 0.1 31 100.0% 31 100.0% 31 100.0%
19 Street Repair - Routine-STS 30 2 2 100.0% 90 12.5 28 93.3% 28 100.0% 30 100.0%
20 Recycling - Roll Cart - SAN 28 0 0 N/A 10 2.7 28 100.0% 28 100.0% 28 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:18:43 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 34
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for UOctober 2009
Top 10 Services
SR Type Service Request Count
High Weeds - CCS 47
Signs - Public Right of Way Eve/Weekends - CCS
41
Complaint/Compliment - CTY 33
Dead Animal Pick Up - SAN 16
Recycling ROLL CART Registration - SAN 14
Litter - CCS 10
Signs - Public Right of Way - CCS 9
Obstruction Alley/Sidewalk/Street - CCS 5
Recyclable Collection Missed (Residential) - SAN
5
Parking - Unapproved Surface - Eve/Weekends - CCS
4
7.6%5.4%
4.9%2.7%2.7%2.2%
25.5%22.3%
17.9%
8.7%
Service
High Weeds - CCSSigns - Public Right of Way Eve/Weekends - CCSComplaint/Compliment - CTYDead Animal Pick Up - SANRecycling ROLL CART Registration - SANLitter - CCSSigns - Public Right of Way - CCSObstruction Alley/Sidewalk/Street - CCSRecyclable Collection Missed (Residential) - SANParking - Unapproved Surface - Eve/Weekends - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
256 225 203 90.2% 31 3 9.7% 80.5%
04080
120160200240280
2009/10Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2009/10Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr059-cmoS V1.0 Page: 1 Run Date: Dec/16/2009 2:19:59 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 35
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for UOctober 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
1 High Weeds - CCS 47 12 0 0.0% 38 19.1 35 74.5% 30 85.7% 30 63.8%
2 Signs - Public Right of Way Eve/Weekends - CCS 41 0 0 N/A 7 2.9 41 100.0% 39 95.1% 39 95.1%
3 Complaint/Compliment - CTY 33 12 0 0.0% 10 13.0 21 63.6% 13 61.9% 13 39.4%
4 Dead Animal Pick Up - SAN 16 0 0 N/A 1 0.2 16 100.0% 15 93.8% 15 93.8%
5 Recycling ROLL CART Registration - SAN 14 0 0 N/A 10 3.1 14 100.0% 14 100.0% 14 100.0%
6 Litter - CCS 10 0 0 N/A 38 20.5 10 100.0% 9 90.0% 9 90.0%
7 Signs - Public Right of Way - CCS 9 0 0 N/A 7 2.8 9 100.0% 8 88.9% 8 88.9%
8 Obstruction Alley/Sidewalk/Street - CCS 5 1 0 0.0% 60 32.8 4 80.0% 4 100.0% 4 80.0%
9 Recyclable Collection Missed (Residential) - SAN 5 0 0 N/A 3 1.0 5 100.0% 5 100.0% 5 100.0%
10 Parking - Unapproved Surface - Eve/Weekends - CCS 4 0 0 N/A 10 3.8 4 100.0% 4 100.0% 4 100.0%
11 Animal - Loose - CCS 3 0 0 N/A 40 15.3 3 100.0% 3 100.0% 3 100.0%
12 Animal - Sick/Injured - CCS 3 0 0 N/A 3 0.0 3 100.0% 3 100.0% 3 100.0%
13 Restaurant/Food Complaint - CCS 3 0 0 N/A 45 11.7 3 100.0% 3 100.0% 3 100.0%
14 Construction Site Complaint - DEV 3 1 0 0.0% 10 23.0 2 66.7% 0 0.0% 0 0.0%
15 Roll Cart - SAN 3 0 0 N/A 10 2.7 3 100.0% 3 100.0% 3 100.0%
16 Street Lighting - Maintenance - PWT 3 0 0 N/A 10 5.0 3 100.0% 3 100.0% 3 100.0%
17 Pot hole Repair Routine - STS 3 0 0 N/A 7 0.0 3 100.0% 3 100.0% 3 100.0%
18 311 Call Center Complaint 2 0 0 N/A 10 6.0 2 100.0% 2 100.0% 2 100.0%
19 Animal - Confinement Outdoors 2 0 0 N/A 3 0.0 2 100.0% 2 100.0% 2 100.0%
20 Dart - General Request - PWT 2 2 0 0.0% 14 0 0.0% 0 N/A 0 0.0%
21 Junk Motor Vehicle - CCS 2 1 1 100.0% 126 14.0 1 50.0% 1 100.0% 2 100.0%
22 Animal - Loose Aggressive - CCS 2 0 0 N/A 3 0.0 2 100.0% 2 100.0% 2 100.0%
23 Garage Sale Eve/Weekends - CCS 2 0 0 N/A 7 0.0 2 100.0% 2 100.0% 2 100.0%
24 Oversized Vehicle - Eve/Weekends - CCS 2 0 0 N/A 14 0.5 2 100.0% 2 100.0% 2 100.0%
25 Substandard Structure Apts - CCS 2 0 0 N/A 365 10.0 2 100.0% 2 100.0% 2 100.0%
R-csr059-cmoS V1.0 Page: 2 Run Date: Dec/16/2009 2:19:59 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 36
CITY OF DALLAS, TX Report date –November 6, 2009
Service Level Performance Report by Council District
for UOctober 2009
Performance on the Top 20 by SR Volume Created During the Reporting PeriodRow
NumberTop Services Requested SRs
CreatedOpen SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
26 Mobile Food Inspection - CCS 2 0 0 N/A 45 15.0 2 100.0% 2 100.0% 2 100.0%
27 Housing General Request - HOU 2 0 0 N/A 10 3.0 2 100.0% 2 100.0% 2 100.0%
28 Parking - General Request - DPD 2 0 0 N/A 14 2.0 2 100.0% 2 100.0% 2 100.0%
R-csr059-cmoS V1.0 Page: 3 Run Date: Dec/16/2009 2:19:59 PM
NOTE: Values represent status as of the run date and time.
311 Monthly SLA Status Report by Council District – OCTOBER 2009 Page 37
CITY OF DALLAS, TX Report date –November 6, 2009
