SPEAKERSERIES11 November Wellington, 12 & 13 November Auckland

FWD will ignite your own thinking about where you could take your business, opening up opportunities you might never have thought possible. It will make a significant contribution to the digital conversation that every New Zealand business must have.

In the first of this series, we looked at critical changes organisations need to be aware of as they look for success in the days and months ahead: changes in the operating model, in customer focus and in the world of the Internet of Things. To take us through these topics, we were delighted to present a line-up of some distinction:

Aaron Dignan – CEO of Undercurrent, author of Game Frame, digital adviser to the likes of Bill Gates, GE, American Express and PepsiCo, and probably the world’s leading exponent of digital

transformation. A speaker of outstanding talent who simplifies complex ideas, making them real and engaging.

Jenene Crossan – One of NZ’s most prominent digital innovators who has developed, led and sold several digital consumer businesses over the past 15 years.

Judson Croft - Technologist with a career spanning more than 40 years in the fields of aerospace data communication, telemetry, sensor technologies and innovative business uses of cellular data devices and applications.

If you missed out on attending the series you can still watch the speakers here. It’s an experience we recommend. To whet your appetite, here is a quick summary of what they shared:

Designed to provide you access to the latest insights and thinking from the titans of the digital world. Key trends, technologies and innovations are explored in depth across a broad sweep of industries by the pioneers in the field, combining smart ideas and practical, real-life examples.

AARON DIGNAN

Looks at how leading organisations are changing their way of doing business by reworking their operating models.

Aaron shows us how today’s fastest growing, most profoundly impactful businesses are thinking and operating. These companies are lean, mean, learning machines and organised around a new pattern: the ability to evolve in real time. In a thoroughly dynamic presentation, Aaron outlines the five key value shifts that define the new model and shares his stories from the front lines of transformation from some of the biggest companies in the world. He sets out a framework for changing your own way of thinking to become purpose-driven, focussed and ready to adapt, survive and thrive.

JENENE CROSSAN

Takes us on the journey to transform her business model to be truly customer-centric.

In a very candid presentation, Jenene takes us through the evolution of Flossie.com: how they shifted gears from thinking too traditionally, to the ah-ha moment of realising what they needed to do to become truly customer-centric. She shared the insight that led the business to be able to connect with the modern, savvy, cashed-up consumer in a whole new way. Her talk sets out your tick list for customer-centricity:

• Figure out where the pain is, fix it, keep fixing it and keep fixing it

• Listen to the customer, ask questions and care about the answers

• Ask: “How do I make the customer’s life easier?”• Be relevant• Remember: “The customer is always right and when they are

no longer right they are no longer your customer”• No bitching allowed.

JUDSON CROFT

Talks to us about the Internet of Things, otherwise known as Machine to Machine (M2M) and how this will fundamentally change the way we do business.

Find out what the Internet of Things is and what it looks like, end-to-end. Packed with brief and to-the-point real examples, this engaging presentation showcases new developments and trends in M2M applications. A clear direction on some of the ways imaginative companies are creating and fostering innovation in order to develop and deploy M2M applications. Find out how to set your business up for this emerging trend.