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Future of Work Skills Research Findings - TURKEY · Internet-of-Things (IoT) technologies ......
Transcript of Future of Work Skills Research Findings - TURKEY · Internet-of-Things (IoT) technologies ......
Future of Work SkillsResearch Findings
- TURKEY -November 2019
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Executive Summary
▪ The importance of digital transformation is well understood among organizations in Turkey and only 4% of respondents have not initiated their
DX journey. The majority of organizations in Turkey have already developed a company-wide DX strategy and some 40% of organizations made
significant progress in implementation
▪ Together with internally developed applications, organizations in Turkey are widely using social networks, cloud, mobility and collaboration
applications. The technologies of IoT, big data and analytics, artificial intelligence and robotic process automation are also gaining momentum
in Turkey
▪ Skill availability in digital will remain a huge issue. Positions that require extensive use of digital systems and applications for work are in
particularly high demand
▪ More than half of the organizations in Turkey are facing difficulty in recruiting staff with digital skills. Security-related skills are the hardest to
find and will remain to be the hardest in the near future. Although not very obvious currently, the skill gap for big data analytics/data science
will increase in the near future
▪ Organizations in Turkey find "hiring experienced people from other organizations within respective industries" as the most effective approach
for acquiring digital skills. This approach results in high turnover in digitally skilled employees and an increase in salaries
▪ The majority of the respondents are expecting an increase in headcount due to digital transformation soon. Respondents are aware that
improved digital skills have many benefits for the company. New business opportunities stand out as the main driver of organizations for
improving digital skills
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Profile
Base (Turkey): 78
19%
81%
100 – 249 employees
250 employees or more
Organization Size
8%
14%
10%
9%
12%
13%
8%
6%
6%
9%
3%
3%
Resource industries, oil & gas, energy, utilities
Manufacturing
Trade (wholesale and retail)
Transportation/Storage/Logistics
Hospitality, accommodation, catering
Banking, insurance, other financial services
Professional/Business services
Media and communications
Education
Healthcare
Government
Agriculture
Verticals
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State of Digital Transformation
Q1. What is the current state of digital transformation (DX) in your organizations?
▪ The importance of digital transformation is well understood among organizations in Turkey and only 4% of respondents have not initiated their DX journey.
▪ The majority of organizations in Turkey have already developed a company-wide DX strategy and some 40% of organizations made significant progress in implementation.
Base (Turkey): 78
44% 32% 8% 13% 4%
Company-wide DX strategy in place; good progress inimplementing it
Company-wide DX strategy in place, but at an early stage ofimplementing it
Do not have a company-wide DX strategy, but have several DXinitiatives at the department level (functions)
DX not a high priority for us, but have had some limited DXinitiatives
Digitization is not relevant for us, and have not conducted anyDX initiatives
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Technologies/Solutions Deployed
Q2. Which of the following solutions/technologies is your company currently deployed/using?
▪ Together with internally developed applications, organizations in Turkey are widely using social networks, cloud, mobility and collaboration applications.
▪ The technologies of IoT, big data and analytics, artificial intelligence and robotic process automation are also gaining momentum in Turkey.
▪ Blockchain and 3D printing are nascent with limited deployment among organizations in Turkey.
80%
79%
73%
72%
69%
65%
55%
53%
43%
39%
25%
25%
Internally developed apps
Social networks for business purposes
Cloud
Mobility technology
Collaboration apps (e.g., SharePoint)
Internet-of-Things (IoT) technologies
Big data analytics/Data science
Artificial intelligence (AI)/Machine learning…
Robotic process automation (RPA)
Augmented/Virtual reality (AR/VR) tools
Blockchain
3D printing
Base (Organizations that have DX initiatives in place): 75
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Demand for Positions in Near Future
Q3. Do you expect your company to witness an increase or a decrease in demand for the following position types in the coming 2 or 3 years? Please use a 5-point scale on which 1 = a significant decrease and 5 = a significant increase.
▪ Skill availability in digital will remain a huge issue. Positions that require extensive use of digital systems and applications for work are in particularly high demand.
▪ In the following years, as organizations will progress in their DX journey, basic digital skills will not be enough to address the changing requirements of work.
Base (Turkey): 78
19%
26%
40%
42%
30%
26%
34%
24%
28%
29%
17%
17%
14%
8%
4%
8%
9%
11%
5%
9%
Positions that do not require any digitalor IT skills
Positions that require basic digital skills
Positions that require extensive use ofdigital systems and applications for
work
Positions that required deep technologyskills
(5) Significant increase (4) Slight increase (3) No change (2) Slight decrease (1) Significant decrease
3.359
3.462
4.000
3.833
Mean Scores
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Difficulties and Growing Departmental Challenges
Q4. Is your company facing any difficulty in recruiting staff with digital skills?Q5. Is your company facing any growing challenges as a result of a lack of digital skills among employees in the following departments?
▪ More than half of the organizations in Turkey are facing difficulty in recruiting staff with digital skills.
▪ IT leading the first place, but all the departments from operations to human resources are facing rowing challenges due to the lack of digital skills among employees.
Base (Turkey): 78
Whether Facing Difficulty in Recruiting Staff with Digital Skills
60%
58%
55%
55%
50%
50%
23%
IT
Operations
Marketing
Sales
Finance
Human resources
None
Challenges Faced in Departments Due to Lack of Digital Skills
26%
33%
35%
6%
Yes, across the company
Yes, in some business areas
No, not finding it difficult
Don’t know
59% facing
difficulty
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Currently Lacking and Future Skills Needed
Q6. In which of the following areas is your company currently in need of, but lacking, the necessary talent/skills?Q7. And in which of the following areas will your company likely need (more) talent/skills over the next two years?
▪ Security-related skills are the hardest to find and will remain to be the hardest in the near future.
▪ Although not very obvious currently, the skill gap for big data analytics/data science will increase in the near future.
59%
58%
56%
54%
47%
47%
45%
45%
44%
42%
32%
28%
21%
19%
13%
Security-related and data protection
Mobile technologies
Cloud computing
IT services management
Traditional application development
Collaborative applications
Artificial intelligence/Machine learning
Networking skills
Big data analytics/Data science
Internet of Things
Robotic process automation
Augmented/Virtual reality
Blockchain
3D printing
None
Currently Needed Lacking Skills Skills Likely to be Needed in Near Future
71%
69%
69%
69%
67%
63%
63%
63%
58%
58%
46%
44%
44%
38%
8%
Security-related and data protection
Mobile technologies
Big data analytics/Data science
IT services management
Cloud computing
Internet of Things
Traditional application development
Networking skills
Artificial intelligence/Machine learning
Collaborative applications
Robotic process automation
Augmented/Virtual reality
Blockchain
3D printing
NoneBase (Turkey): 78
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Ease of Acquiring Digital Skills
Q8. Based on your experience, and regardless of whether your company requires these skills or not, how easy or difficult do you think it will be for companies to acquire (by recruiting or training existing staff) these skills over the next 2 or 3 years? Please use a 5-point scale on which 1 = extremely difficult and 5 = extremely easy.
▪ Mobile technologies have always been at the top of CIO investment priorities for the last 5 years in Turkey. The projects deployed on mobile technologies have created a certain maturity and knowledge in the market. Therefore, it is much easier to find mobile technology experts than in other fields.
▪ The ranking here also shows us the order in which technology enters our lives. As companies invest in these technologies, either existing resources will be trained, or companies will engage in the recruitment of experts with this knowledge, who have done similar work in another company.
Base (Turkey): 78
Mean Scores
29%
33%
29%
27%
22%
23%
16%
15%
13%
11%
12%
10%
5%
7%
33%
29%
24%
20%
22%
24%
20%
24%
18%
19%
18%
9%
19%
17%
18%
11%
23%
25%
28%
22%
30%
23%
24%
20%
19%
21%
17%
21%
11%
14%
15%
16%
12%
12%
21%
25%
28%
24%
23%
33%
28%
17%
9%
13%
9%
12%
16%
19%
13%
13%
17%
26%
28%
27%
31%
38%
Mobile technologies
IT services management
Networking skills
Collaborative applications
Cloud computing
Traditional application development
Big data analytics/Data science
Internet of Things
Security-related tasks and data protection
Robotic process automation
3D printing
Blockchain
Cognitive and artificial intelligence
Augmented/Virtual reality
(5) Extremely easy (4) (3) Neutral (2) (1) Extremely difficult3.61
83.53
93.49
33.33
83.20
33.20
33.03
93.01
32.81
32.65
32.61
82.41
42.39
22.38
0
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Challenges in Acquiring Digital Skills
Q9. What are the top-three challenges in acquiring the digital skills necessary to execute digital transformation strategies in your company?
▪ Finding the right level of experience, the right skills related to new and emerging technologies and the right business mix of business and technology skills keep being the main challenges in acquiring the digital skills necessary to execute digital transformation.
▪ Especially in new technologies, it is difficult to determine the level of experience required for the project and to find the source in that experience.
Base (Turkey): 78
45%
44%
42%
41%
33%
33%
32%
17%
Finding the right level of experience
Finding the right skills related to new and emergingtechnologies
Finding the right mix of business and technology skills
Skills available but too expensive
Finding the right level of education
Finding people with both technology and soft skills
Attracting talents who are highly adaptable, open minded,and able to learn
Retaining skilled employees once onboard
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Effective Approaches to Acquire Digital Skills
Q10. To what extent do you think the following approaches are effective or ineffective in acquiring employees with digital skills? Please use a 5-point scale on which 1 = a not effective at all and 5 = extremely effective.
▪ Organizations in Turkey find "hiring experienced people from other organizations within respective industries" as the most effective approach for acquiring digital skills. This approach results in high turnover in digitally skilled employees and an increase in salaries.
▪ Training is also found as an effective method for equipping employees with digital skills.
Base (Turkey): 78
22%
18%
38%
15%
36%
23%
32%
23%
22%
26%
27%
32%
29%
20%
18%
32%
22%
23%
8%
17%
14%
18%
9%
9%
9%
22%
8%
9%
6%
13%
Hiring fresh IT graduates fromuniversities/higher education
Hiring other fresh graduates (non-IT) fromuniversities/ higher education and
providing them with digital skills training
Hiring experienced people from otherorganizations within our industry
Hiring experienced people from otherindustries
Retraining/Upskilling existing staff
Hiring external experienced contractorsfrom third parties
(5) Extremely effective (4) (3) Neither (2) (1) Not at all effective
3.500
2.987
3.692
3.205
3.769
3.436
Mean Scores
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Effective Approaches to Acquire Digital Skills
Q11. Does your organization have any retraining or reskilling programs to help align lesser-skilled employees with the demands of digital transformation in this evolving digital age?Q12. How does your organization retrain/reskill your existing employees?
▪ 3 out of 4 organizations in Turkey have retraining/reskilling programs.
▪ Training existing IT staff in new technologies stand out as the main method of reskilling existing employees.
▪ According to survey results, organizations consider more than one method for retraining existing employees. The culture of the organizations determines the combination of these retraining methods.
Base (Turkey): 78
76%
Organizations that Have Retraining/Reskilling Programs
92%
80%
80%
78%
Train existing IT staff in newtechnologies
Develop cross-functional skillsby training staff from other
functions in new technologies
Develop cross-functional skillsby providing IT staff withfunction-specific training
Provide function-specific trainingto department staff
Methods of Retraining/Reskilling Existing Employees
Base (Companies that have retraining/reskilling programs): 59
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Perceived Effect of Digital Transformation on Headcount
Q13. In your opinion, what impact will digital transformation have on headcount in your company in the near future?
▪ The majority of the respondents are expecting an increase in headcount due to digital transformation soon.
▪ A limited number of organizations expect a decrease in headcount.
▪ As new technologies enter our lives rapidly, it takes a long time to replace traditional technologies with emerging technologies. Therefore, it will take time to retrain employees who are engaged in traditional technologies. This will lead to an increase in new headcounts.
Base (Turkey): 78
More jobs will be cancelled than created
15%
More jobs will be created than
cancelled 53%
The overall net impact will be
neutral24%
Don’t know/Not sure8%
Net
decrease in
headcount
Net increasein headcount
15%
53%
24%
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Benefits From Improved Digital Skills
Q14. How do you think your company could benefit from the improved digital skills of your employees?
▪ Respondents are aware that improved digital skills have many benefits for the company. New business opportunities stand out as the main driver of organizations for improving digital skills.
▪ Improved customer experience ranked as second mainly due to the need for decreasing customer churn and increasing customer satisfaction.
▪ Profitability is the most common issue for organizations in Turkey. Improved digital skills are expected to create new business opportunities and lead to an increase in profitability.
Base (Turkey): 78
86%
81%
78%
77%
77%
74%
74%
73%
71%
New business opportunities
Improved customer experience
Greater effectiveness of operational and business processes
More profitability
An improved reputation
Revenue growth
Increased competitiveness
Significant contribution to decision-making processes
Higher retention level of skilled employees
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Organizations That Can Support with Digital Skills
Q15. Which of these organizations do you think should primarily work with companies to help them overcome their difficulties in recruiting digitally skilled employees?
▪ Academia and the education system stand out as the first choice of organizations to overcome these challenges in recruiting digitally skilled employees.
▪ A significant number of surveyed executives see education programs supported by funding from international organizations and industry and professional associations as other options that they can leverage to overcome the lack of digital skills challenges.
▪ Surveyed organizations also stated that they have expectations from government ministries and national policymakers for increasing the number of digitally skilled employees.
Base (Turkey): 78
78%
73%
72%
71%
67%
60%
Academia and the education system as a whole
Education programs supported by funding from the EU,UN, other international organizations
Industry and professional associations
Individual educational institutions
Government ministries
National policy makers