FUNDAMENTALS OF SAFETY FOR MANAGERS AND SUPERVISORS OF SAFETY FOR MANA… · FUNDAMENTALS OF SAFETY...
Transcript of FUNDAMENTALS OF SAFETY FOR MANAGERS AND SUPERVISORS OF SAFETY FOR MANA… · FUNDAMENTALS OF SAFETY...
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APPROVED BY ABS USA & UK
FUNDAMENTALS OF SAFETY FOR MANAGERS AND SUPERVISORS
- Safety managers
- Safety supervisors
- Security officers
- Safety officers
- Hygiene and safety at work comity members
- Exposes
- Demonstrations
- Study of real cases as lived by participants or conceived by trainers and discussed in workshops
- Workshops 03 days At your convenience At your convenience
SEMINAR
THEME
TARGET
POPULATION
TRAINING
METHODOLOGY
DURATION
PLACE
DATE
E-mail: [email protected] Website: www.nickcerygroup.com
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COURSE OUTLINE SPECIFIC OBJECTIVES: At the end of this module, the participant should be able to:
- Define key concepts.
- Systematically understand the “HOW” and “WHY” of safety programmes, safety policies, and safety rules.
COURSE CONTENTS:
This course is divided into 17 modules according to identified concerns. They include:
1. Understanding the fundamental of safety 2. Human factors 3. Short service workers 4. Pre-Job safety planning 5. Workforce motivation 6. Workforce safety competence 7. Managing personnel performance issues 8. Off the job safety 9. Proactive reporting and leading indicators 10. Safety walk-throughs 11. Safety meetings 12. Facility risk management 13. Managing interfaces 14. Contractor safety performance 15. Incident management 16. Incident investigation, analysis and sharing 17. Safety performance improvement
INTRODUCTION:
• Orientation and start up
• Objectives
� To develop a strong leadership � To develop and foster the desired safety culture across company � To strive to continuous improve safety performance
• Course content
• Course modules
• Why the training is important
• Roles as participants
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MODULE 1: UNDERSTANDING THE FUNDAMENTALS OF SAFETY Specific Objectives: At the end of the module, participants must be able to:
� Explain the fundamentals of safety � Explain the interaction of systems, facilities and people � Describe the company’s perspective on safety
Content:
• Assigning responsibility for safety
• History at a glance
• Human factor – interaction circles
• Effectiveness of safety systems
• Safety credo
• Operations integrity – key expectations
• Safety filters
• Incident triangle
• Attributes of people
• Managers/Supervisor roles
MODULE 2: HUMAN FACTORS Specific Objectives:
At the end of the module, participants must be able to:
� Define human factors, human errors, and list examples of human error in operations
� List available human factor tools and their application � Motivate the workforce to identify and reduce exposures
� Identify human factor issues in operations
Content:
• OIMS
• Drivers for human factors
• Graph of safety performance improvement
• Human error
• Human factors
• The human factor spectrum
• Why people make errors
• System characteristics associated with human error
• Direct incidents for not addressing human errors
• Suggestions for reducing human error
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MODULE 3: SHORT SERVICE WORKERS Specific Objectives: At the end of the module, participants must be able to:
� Explain the definition of short service worker � Reduce the risks associated with SSWs � Explain how risk and exposure changes with the experience of the worker � List the reasons why people get injured � List the components of a successful SSW program
Content:
• Operations Integrity
• Who is a SSW
• Risk and exposure
• Components of a successful SSW program
• Risk and the SSW
• Tools available to manage SSWs
• Supervisors/Managers roles
MODULE 4: PRE – JOB SAFETY PLANNING Specific Objectives: At the end of the module, participants must be able to:
� Manage work place hazards through the use of pre-job planning to reduce risks � Use pre-job planning to increase the workforce’s understanding of risk and
appropriate risk mitigation � Use appropriate pre-job planning tools
Content:
• Operations integrity
• What are hazards
• Types of hazards
• Process for pre-job planning
• Mental process overview
• Job safety analysis process overview
• Basic steps to performing a JSA
• Procedure overview
• Advantages versus disadvantages
• Supervisors/Managers roles
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MODULE 5: WORKFORCE MOTIVATION Specific Objectives: At the end of the module, participants must be able to:
� Describe characteristics of individuals with poor motivation � Explain reasons why you should provide visible leadership in proactive
programs � List reasons why you should provide constructive feedback � Describe actions to reward good safety performance
Content:
• Operations integrity
• Common motivation pattern
• Recognizing motivated versus de-motivated personnel
• The ABCs of workforce motivation
• Examples of activators
• Examples of behaviours
• Examples of consequences
• Motivational tools
• Primary causes of de-motivation
• What is stress
• Key stress factors in the work environment
• Actions to address stress factors
• Supervisors/Managers roles
MOTIVATION 6: WORKFORCE SAFETY COMPETENCE Specific Objectives: At the end of the module, participants must be able to:
� Define competence � Explain the different states of the workforce competence progression model � Describe the different methods of maintaining competence � Describe the factors that affect workforce safety competence � List the steps to the six step training model � Describe the responsibility of the supervisor/Manager
Behaviors
Consequences
Act
ivat
ors
Behaviors
Consequences
Act
ivat
ors
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Content:
• Operation integrity
• Knowledge, skill and desire
• Definition : competence; competent person
• Competency progression model
• Restoring competence
• Factors that affect workforce safety competence
• Long term / short term memory
• Information retention
• Six step training model
• Supervisors/Managers roles
MODULE 7: MANAGING PERSONNEL PERFORMANCE ISSUES Specific Objectives: At the end of the module, participants must be able to:
� Identify personnel safety performance issues � Describe each of the three key cause categories � Explain the role of corrective feedback � Describe ways to provide corrective feedback � Coach/Mentor individuals to improve safety performance � Establish safety performance targets � Take the necessary steps to manage safety performance issues
Content:
• Operations integrity
• Understanding the issue
• Categories of performance issues
• Example of common error causes
• Example of common erosion causes
• Erosion of workplace standards
• Example of common violation causes
• Role of corrective feedback
• Considerations for providing corrective feedback
• Supervisor/Manager roles
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MODULE 8: OFF THE JOB SAFETY Specific Objectives: At the end of the module, participants must be able to:
� Explain the reasons for concern for Off The Job safety � Explain how Off The Job incidents impact the work site � Describe methods for managing Off The Job safety � Develop and implement plans to address Off The Job safety
Content:
• Operations integrity
• Off The Job safety programs
• Why we need an OTJ program
• Human considerations
• What the statistics show
• Common Off The Job injury causes
• Effective methods for influencing Off The Job safety performance
• Safety meeting examples
• Supervisor/Manager roles
MODULE 9: PROACTIVE REPORTING AND LEADING INDICATORS Specific Objectives: At the end of the module, participants must be able to:
� Use proactive reporting to prevent losses � Explain the role of proactive reporting as it relates to the incident triangle � Foster an environment that encourages participation in proactive reporting � Use proactive reporting as a leading safety indicator
Content:
• OIMS
• Proactive reporting versus reactive reporting
• Examples of leading versus lagging indicators
• Proactive vs. reactive indicators
• Reporting / Indicator types relative to safety triangle
• Five key questions for developing a leading indicator
• Types of key proactive reports
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• Behaviour observations
• Exercise
• Measurement model
• Benefits of proactive reporting
• Barriers to proactive reporting
• Keys to successful proactive reporting
• Supervisor/Manager roles
MODULE 10: SAFETY WALK-THROUGHS Specific Objectives: At the end of the module, participants must be able to:
� Explain the benefits of facility safety walk-throughs � Describe the added considerations for a Supervisor/Manager new to the site � Explain the role of the Supervisor/Manager in a facility safety walk-through � Conduct a facility safety walk-through
Content:
• Operations integrity
• Benefits of facility safety walk-throughs
• Walk-through vs. assessment
• Considerations for new Supervisors/Managers
• Types of walk-throughs
• Apply common workplace standards
• Supervisor/Manager roles
MODULE 11: SAFETY MEETINGS Specific Objectives: At the end of the module, participants must be able to:
� Explain the purpose of a safety meeting � Plan a safety meeting � List the five types of safety meetings � Describe the purpose of each type of meeting � Describe the Supervisor/Manager’s role in a safety meeting
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Content:
• Operations integrity
• Safety meetings and knowledge
• Safety meetings and skills
• Safety meetings and desire
• Types of safety meetings
• Tailgate meetings
• Daily or shift safety meetings
• Pre-job safety meetings
• General safety meetings
• Stand down or special meetings
• Supervisor/Manager roles
MODULE 12: FACILITY RISK MANAGEMENT Specific Objectives: At the end of the module, participants must be able to:
� Describe the risk management process and components � Describe the various types of risk assessment activities � List the responsibilities of the Supervisors/Managers for risk assessments
Content:
• Operations integrity (element two)
• Definitions
• Risk management process
• Risk assessment process
• Hazard identification
• Consequence analysis
• Causal and probability analysis
• Risk determination
• Risk assessment
• Risk matrix
• Health and safety qualitative risk ranking matrix
• Risk reducing alternatives
• Rank alternatives
• Making the decision
• Risk assessment and management as integrated into the operation
• Risk management training programs
• Supervisor/Manager roles
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MODULE 13: MANAGING INTERFACES Specific Objectives:
At the end of the module, participants must be able to:
� Explain what an interface is � Describe the four methods of managing interfaces � Describe the tools for managing these interfaces � Create an environment conducive to good communication and effective
interfaces
Content:
• Operations integrity
• 3 way interface
• Few interfaces / Complex interfaces
• Methods for managing interfaces
• Verbal interfaces
• Written interfaces
• Physical interfaces
• Structural interfaces
• The benefits of verifying interfaces
• Supervisor/Manager roles
MODULE 14: CONTRACTOR SAFETY PERFORMANCE Specific Objectives:
At the end of the module, participants must be able to:
� Explain to contractor what is expected of them � List the types of performance evaluations � Explain the performance evaluation process � List the responsibilities of the Supervisor/Manager for contractor safety
performance
Content:
• Operations integrity (element 8)
• Hours worked
• Employee vs. contractor injury
• Keys to contractor safety success
• Contractor evaluation
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• Expectations of Supervisors/Managers for managing contractors
• Additional contract specifications
• Safety during contractor work execution
• Auditing performance during contractor work execution
• Providing feedback to contractor management
• Incident management and follow-up
• Understanding the sub-contract
• Contractor responsibilities
• Supervisor/Manager roles
MODULE 15: INCIDENT MANAGEMENT Specific Objectives:
At the end of the module, participants must be able to:
� Describe how to appropriately manage incidents � Describe common pitfalls in managing incidents � Explain corporate rehabilitation philosophy � Explain incident classification and reporting requirements
Content:
• Operations integrity (element 8)
• Injury/Illness definition
• Injury/Illness classifications
• Injury/Illness examples
• Overview of incident management process
• Management incident process
• Why accompany individual for care
• Incident investigation report
• Rehabilitating the injured worker
• Common pitfalls in managing incidents
• Improper medical assessment
• Unclear work limitations
• Timeliness of care
• Improper care
• Managing contractor incidents
• Resources available to support incident management process
• Supervisor/Manager roles
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MODULE 16: INCIDENT INVESTIGATION, ANALYSIS AND SHARING Specific Objectives:
At the end of the module, participants must be able to:
� Describe the basic steps in an incident investigation � Recognize and distinguish the quality of the investigation � Describe the process for sharing of incident / near miss learnings � Understand what the term ROOT CAUSE means � Describe and communicate requirements for investigation of contractor
incidents
Content:
• Operations integrity
• Overview of incident management process
• Rationale for preventing incidents
• Importance of incident investigation
• Learning from the incident
• Investigation process
• Types of incidents to be investigated
• Definitions : causal factor ; root cause
• Examples of basic cause categories
• Incident causes
• Traits of a good root cause analysis system
• Root cause analysis process
• Why tree example
• Why tree conclusions
• Common root cause analysis traps
• Importance of sharing incident learnings
• Ideas for sharing your incidents
• Process for assessing incident information that has been shared
• Incident information assessment
• Common problems with sharing processes
• Analyzing trends
• Supervisor/Manager roles
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MODULE 17: SAFETY PERFORMANCE IMPROVEMENT Specific Objectives:
At the end of the module, participants must be able to:
� Explain the continuous improvement cycle � Describe a 7 step continuous improvement process � Understand the importance of data collection and analysis � Apply CI process to continuously improve safety program results � Understand the importance of appropriately managing safety issues
Content:
• Quality control learnings
• Results measured ; usefulness
• Effectiveness of safety systems
• Safety and business opportunities
• Process overview
• Reason improvement is required
• Quantify and determine problem area
• Ways to quantify data
• Analysis to determine why
• Way to analyse causes
• Identify solution and implement
• Monitor results
• Ways to monitor results
• Establish procedures to audit performance of system
• Future plans
• Supervisor/Manager roles