Fundamentals of being a Successful Salesperson Part 2
-
Upload
jane-gardner -
Category
Business
-
view
323 -
download
0
Transcript of Fundamentals of being a Successful Salesperson Part 2
![Page 1: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/1.jpg)
Fundamentals of Successful Sales People
![Page 2: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/2.jpg)
Becoming a “Rainmaker”A “rainmaker” is a sales person that consistently closes deals and metaphorically makes the money rain down! Some tips to help you become a “rainmaker”:• Treat customers like your most valuable asset
![Page 3: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/3.jpg)
With so many business run online today,
![Page 4: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/4.jpg)
the personal touch of doing business is sometimes lost in the mix.
![Page 5: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/5.jpg)
Everyone is so accustomed to emailing, sending in support tickets or leaving messages on an automated system,
![Page 6: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/6.jpg)
that you forget that there are real people running the business.
![Page 7: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/7.jpg)
If you can identify with this, maybe it is time to add that personal feel to your business.
![Page 8: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/8.jpg)
When was the last time you actually talked to a customer or send them a thank you note? Sometime ago I guess.
![Page 9: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/9.jpg)
One place to start is by adding an About Page to your website and including your photograph.
![Page 10: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/10.jpg)
This immediately allows people to start connecting with you.
![Page 11: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/11.jpg)
Your about page doesn't have to be long, but it should include a little about your background, both personal and professional.
![Page 12: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/12.jpg)
A photo of yourself or even one with your family or pet makes your site more human.
![Page 13: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/13.jpg)
If you sell products online why not start adding something extra into your customer's receipts. This could be a link to your Facebook page or Google+ page.
![Page 14: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/14.jpg)
Encourage them to connect with you there and let you know how they liked your products.
![Page 15: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/15.jpg)
Getting your face and name in front of your customers is important for several reasons.
![Page 16: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/16.jpg)
You want to build a base of repeat customers, but you also want your customers to refer your business to their friends.
![Page 17: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/17.jpg)
One way to encourage this is by going that extra mile.
![Page 18: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/18.jpg)
This could be sending out a physical thank you note in the mail.
![Page 19: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/19.jpg)
Or just remembering your customer's birthdays and anniversaries.
![Page 20: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/20.jpg)
If you run a local business why not phone a customer just to say thanks?
![Page 21: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/21.jpg)
Setting up a newsletter is another way you can connect with your customers.
![Page 22: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/22.jpg)
In addition to using this letter to inform your customers of new products and sales,
![Page 23: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/23.jpg)
you can use it in a different way.
![Page 24: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/24.jpg)
Why not encourage your customers to send in photos of how they used your product or service. People just love to show off photos, and depending on your business,
![Page 25: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/25.jpg)
this could work extremely well for you.
![Page 26: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/26.jpg)
Another advantage of this is that it provides you with content for your newsletter.
![Page 27: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/27.jpg)
You could set up a 'Customer of the Week' event and highlight one person each week or month.
![Page 28: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/28.jpg)
The main thing to remember is that your customers are real people
![Page 29: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/29.jpg)
and want to be treated as such.
![Page 30: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/30.jpg)
They want to know who you are and what you do, so why not give them what they want and expand your business in the process?
![Page 31: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/31.jpg)
Treat your customers like friends.
![Page 32: Fundamentals of being a Successful Salesperson Part 2](https://reader038.fdocuments.net/reader038/viewer/2022102917/58ce7c1c1a28ab210a8b48b1/html5/thumbnails/32.jpg)
Best Practices• Treat your clients/customers as though they were your best friend
• Cherish your clients/customers
• Listen to their needs
• Understand what their needs are
• Present your product or service from a value perspective over focusing on the price point
• Over deliver
• Thank your client and follow up with them
• Stay in contact with your client even if they do not express an interest in purchasing more at the moment
• Repeat this process with all your clients over and over again