Funculty by creativity_mentoring - Gamification services
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Transcript of Funculty by creativity_mentoring - Gamification services
In a world of new rules…
Constant competition Dynamic changes
Lack of time Chasing results Chasing candidates Increasing burnout...
There is a constant need to create motivation for change among customers and employees
So, how can it be done???
A screen from Funculty product for sales and customer service training: client-sales representative communication
Employee Engagement
Customer Loyalty
Personal Motivation
and feeling of "I'm an valuable asset to my employer”
+
Sharing knowledge and information
Progression and Productivity
=
MONEY
Behavioral Change Solutions
• Encouraging real-time proactivity
• Satisfaction measurement
• Risk Management
Solutions for Customers
• Encouraging the use of self service in websites and apps
• Wisdom of Crowds - collective knowledge gathering
• Employer Branding: Candidate=Client, Job=Product
Solutions for Employees
• Gamified Simulations for training
• Skills improvement
• Identifying behavioral patterns
• Teamwork
Funculty™ by Creativity Mentoring
Work Process
Client’s needs
analysis
1
Concept Design
2
Product Development
3
Launch
4
Implementation
Measurement &
Control
5
Content + Gamified
items
Work plan according to specific goals
Design and UI &QA
Distribution
Funculty Products are based on
principles Gamification
Gamification is all about using game-like mechanism and
dynamics in a non-game context,
in order to change behavior and motivate for change.
Gamification conquers the world…
Gartner predicts over 70% of Global 2000 organizations will have at least one gamified application by 2014. That means an income of more than 2.8 billion dollars!
Experts from Fonolo say, that Gamification will become one of the 12 hot trends in global call centers by the end of 2014.
What drives us?
ood understanding of customers’ needs
musement, creativity and fun
E becomes WE in a world we live in
nnovation by Wisdom of Crowds
ull empowerment of people in organizations
our success
Who shared our motivation?
“Lady Funculty”
Yulia Reinshmidt, Gamification expert and Funculty product manager
+972-52-3259767
