FUNCTIONS OF HOUSKEEPING DEPARTMENT

MUHAMED ALI

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HOUSEKEEPING

Housekeeping is the management ofhousehold affairs.

Means we are dealing with maintaining aclean and comfortable environment in thepremises.

In other word, it is the housekeeping task toensure the guest needs and preferences tocomfort and security are fulfilled.

HOUSEKEEPING DEPARTMENT

House-keeping is one of the largest departmentsof the hotel which is responsible for creatingcleanliness, maintenance and safe environment.

By providing the maximum comforts to theguest, it maintains the standard of the hotelwhich contributes the hotel in achievingmaximum profit by selling the rooms.

It is also regarded as the Eye and Ear of themanagement from where the main revenueincome is generated.

ORGANIZATION CHART

OF THE HOUSEKEEPING

DEPARTMENT

EXECUTIVE HOUSE

KEEPER

HEAD

HOUSEMEN

LOST AND

FOUND

VALET

CLERCK SECRETARY

ASSISTANT

LAUNDRY

SUPERVISO

R

WALL

WASHERS

HOUSEMEN

ASSISTANT HOUSE

KEEPER

FLOOR HK LOBBY

PORTERS

NIGHT

CLEANER

MAIDS

SEAMSTRESS

ASSISTANTS

LINEN-ROOM

SUPERVISOR

LINEN&SOTRERO

OM CLRECK

EXECUTIVE

HOUSE KEEPER

Responsible and accountable forcleanliness, maintenance &aesthetic upkeep of the hotel.

ASSISTANT

HOUSE KEEPER

Managed to resources given by theEH to achieve the commonobjectives of cleanliness,maintenance & attractiveness in agiven shift.

ROOM

SUPERVISOR

Responsible for seeing that thecrews of attendant complete theirassignments properly.

Also communicate with Front Deskregarding any special instructionsfor guest room not already noted onthe assignments sheets.

Night supervisor

To be able to handle any aspect ofhousekeeping at night.

Responsible and accountable atnight for smooth housekeeping.

FLOOR HK

Responsible of the guest floorattached to him or she in a shift

scope includes guest room,corridors, staircases, and floorpantries of the allocated floor.

LINEN-ROOM

SUPERVISOR

He or she is a non-managementperson solely responsible for theacquisition, storage, issuance andcleanliness of linen.

Huge task is to keep track of alllinen types.

LAUNDRY

SUPERVISOR

Responsible for all laundry operation.

Make sure that the laundry is operating

efficiently.

Room attendant

Also known as chambermaids or room boys.

The actual cleaning of guest room & bathroomallocated to them.

Report any repairs in guest room, any damagedby staff or guest & any suspected theft of hotelproperty.

Houseman/house attendant

Clean carpets, wash wall, remove trash andrecycling, care for floors and clean high andhard-to-reach areas.

May work as linen runners whose main jobis to take soiled linen from the guest roomfloors & transport clean linen, as needed tothe room attendants on the floors.

LAUNDRY

SUPERVISOR

Responsible for all laundryoperation.

Make sure that the laundry isoperating efficiently.

NIGHT CLEANER

To be able to handle any aspect ofhousekeeping at night.

Responsible and accountable atnight for smooth housekeeping.

Seamstress

Fabricated a variety of items, fromdraperies to bed covering anduniform.

Responsible mending & repairingfabric item.

IMPORTANCE OF HOUSEKEEPING

Do not focus only one service.

Guest satisfaction.

Care and comfort.

Deals with many situation.

Communication between front office and

housekeeping department.

Revenue

FUNCTIONS OF HOUSEKEEPING

DEPARTMENT

A Hotel Housekeeping Department Has Four Main

Functions;

Cleaning and Maintenance.

Training of its personnel.

Requisition and Control of necessary supplies and

equipment.

Paper work- schedules and report

CLEANING AND MAINTENANCE

o Primary function of housekeeping department.

o The cleaning and daily maintenance of the areas under

its supervision.

o Areas generally included are;

Guest rooms

Halls and corridors

Lobby

Public rooms and restaurants

Offices (hotel personnel)

Stairways

Stores, concessions and other leased area

The saying that “your last look at the room is the

guest’s first look” is still the

working guideline for inspection

Cleaning Rooms and Public Areas

Housekeeping department cleans the rooms and

toilets and wash basins in the room. Apart from

cleaning the guest rooms, housekeeping department

is also responsible for cleaning floor, terraces,

elevators etc.

Bed making

A guest requires a comfortable bed to take rest, relax

and enjoy.

Linen Management

One of the important jobs of the HousekeepingDepartment is clothes and linen management. Thisinvolves all functions from purchase of linen tolaundering, storage, supplies and to condemnation ofthis department.

Laundry Service

It is the job of the Housekeeping Department toensure clean and hygienic washing of all the linenitems, and then distributing them to different areasof the hotel.

Key Control

Key control is one of the major jobs of the

housekeeping department. The room keys have to

be handled efficiently and safely before and after

letting the room.

Safety and Security

The Housekeeping Department is responsible for

maintaining a peaceful atmosphere in the hotel. If

the guests and staff always fear for their safety and

the safety of their belongings, the atmosphere will be

very tense.

Interior Decoration

Interior decoration is the art of creating a pleasantatmosphere in the living room with the addition of acomplex of furnishings, art, and crafts, appropriatelycombined to achieve a planned result or design.These arts and crafts have to be well maintained bythe housekeeping department

Room Maintenance

Good housekeeping department is just as responsiblefor the hotel's maintenance as an engineeringdepartment. In an ideal environment, thehousekeeping staff and managers should act as theeyes and ears of the engineering department. Ifdamaged or broken items are not reported, theycan't be fixed.

TRAINING OF ITS PERSONNEL

o Numerically, the housekeeping department is the

largest department in a hotel.

o It will comprises 75 percent or more of the total

permanent staff.

o Housekeeping department also has more unskilled

workers on its staff than has any other department.

o At one time or another, all come into a direct

personal contact with guests. This point up the

second major responsibility of the housekeeping

department

REQUISITION AND CONTROL

The third major function of housekeeping is

requisitioning, storage and control of many

operating supplies required for the daily routine of

the department. The items in the guest rooms must

be replenished each day to maintain the par, or

standard, set by management. The maids and

housemen need adequate supplies and proper

equipment (rags, pails, carpet sweepers, hand and

floor vacuums, and so on) in good working order to

clean and service the guest room, corridors, and

other public area of the hotel.

PAPER WORK

o Paper work associated with the department.

o Record keeping for the proper control of payroll,

number of employee involved.

o Calculate total payroll cost and handling all other

paper works rgarding in this particular

department.

ADDITIONAL FUNCTIONS

Providing clean comfortable and safe surrounding

Obtaining optimal room sale

Fulfilling guest’s preferences

Creating appealing and desirable room

Developing effective cleaning practices

Maintaining property’s interior

Ensure all products are replenished

Store cleaning equipment correctly and safely after use

Ensure all rubbish and waste is disposed of safely

Ensure correct procedures are undertaken when usingmachinery and faults reported to the appropriate person

CONCLUSION

Maintaining high standards of cleanliness and housekeeping is an on-going and never ending job, and will only happen if we have a detailed schedule of the tasks that need to be done, a clearly room status and best room cleaning procedure. Not just that, they have to alert on room inspections and reports. As a conclusion, every staff has to understand the importance of maintaining these high standards each and every day.