Fun and Insightful Facilitators - Seminar Nasional FIFGROUP 2015

7/23/2019 Fun and Insightful Facilitators - Seminar Nasional FIFGROUP 2015

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FUN and INSIGHTFUL

FACILITATORS

Presented by:

Cyltamia Irawan

CEO Lentera Consulting


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teacher

trainerfacilitator

motivator

orator

presenter4


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COMMODITY

BRANDING

SERVICE

CUSTOMER EXPERIENCE


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why?

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Audi tory learners

Visual learners

Kinesthet ics learners

LEARNING STYLES


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ADULT LEARNING

ADULT LEARNER YOUTH LEARNER

Problem-centered; seek educationalsolutions to where they are compared to

where they want to be in life

Subject-oriented; seek to successfullycomplete each course, regardless of how

course relates to their own goals

Results-oriented; have specific results inmind for education - will drop out if education

does not lead to those results because their

participation is usually voluntary

Future-oriented; youth education is oftena mandatory or an expected activity in a

youth's life and designed for the youth's future

Self-directed; typically not dependent onothers for direction

Often depend on adults for direction

Often skeptical about new information;prefer to try it out before accepting it

Likely to accept new information withouttrying it out or seriously questioning it

Seek education that relates or applies

directly to their perceived needs, that istimely and appropriate for their current lives

Seek education that prepares them for an

often unclear future; accept postponedapplication of what is being learned

Accept responsibility for their ownlearning if learning is perceived as timely and

appropriate

Depend on others to design theirlearning; reluctant to accept responsibility for

their own learning


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adult learner


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Help your audience to focus on the learning by

projecting fun personality, personal benefit and

conducive environment.

Facilitate your audience to have a

learning insightful experiences about

ideas, process, knowledge or skill.

Encourage a warm discussion about

what happened and let them share theirfeelings and thought of the experience

Draw and share a new concept, theory

or insight based on their reflection.

Facilitate them in interpreting the ideas

to fit in their job environment and

circumstances.

Setting up and coach the learner topractice new ideas, process, knowledge

or skill.

ADULT LEARNING PROCESS


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attractive?

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7%

38%

55%

COMMUNICATION

COMPONENTS

VERBAL

VOCALVISUAL


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introducing .

your competitors

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kissprepare

be honest and humble

keep learning

Be you

use tools

Be different


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LENTERA CONSULTINGKawasan Niaga Citra Gran Blok R9 no.15Jl Alternatif Cileungsi Cibubur KM 4Bekasi - Indonesia 17435 +62 21 84597017 +62 21 29377278

website: www.lenteraconsulting.com
http://www.lenteraconsulting.com/http://www.lenteraconsulting.com/


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Cyltamia IrawanCEO Lentera Consulting

cyltamiairawanmiairawan [email protected]

Profile

Cyltamia Irawan is an expert in service management who has been contributing her skill and knowledge to help

many companies develop their service culture and strategic. Years of experience made her consultations, seminars

and training classes inspiring, life and applicable to her clients.

She is a founder of Lentera Consulting a company which focusing their efforts to help other companies to excel

their excellence in service through consulting, training, research and many other activities.

She was a writer of famous service book SecangkirKopi Untuk SahabatCustomerthat published by Kompas

Gramedia and been used by many companies as a must have book to their employees. The book became

National Best Sellerin within one month and reprinted as it huge demand. Her second book, Simple leadership

DNA, which she wrote with Suhartono, President Director of FIF, is also a National Best Seller. In December 2011,

Gramedia published her third book Kencan 8:8. This year of 2013, she launched her fourth book Service

Flavours.

In 2010 to 2012 Mia is a Seminar and Workshop Speaker for Wanita Wirausaha Femina which held in many big

cities around Indonesia to support Wanita Wirausahan Community all over Indonesia. Now she is contributing her

service knowledge and experience in Kompas Newspaper for Layanan Pelangganwhich can be read monthly in

Kompass Klass every Friday.

Experience

Cyltamia has started her career when she was in university years as an announcer at Ardan Radio, Bandung. Soon

after she had finished her S1 degree, she joined Asuransi Astra Buana Company as a Product Development and

Communication Officer. She then joined Service Quality Center Indonesia ( SQCI) as a Trainer and Account

Manager. Few years later, she joined MarPlus&Co. as an Executive Assistant. Then she decided to have her own

team and build Lentera Consulting back in 2003. Her focus on Service and Communication area have helped her

get many experiences in helping clients from wide variety of business areas.

Education

University of Padjadjaran, Bandung - Economic Faculty - 1990 - 1995

FACILITATOR PROFILE
mailto:[email protected]:[email protected]

Fun and Insightful Facilitators - Seminar Nasional FIFGROUP 2015

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