Full Officialcurriculumoxor

Copyright Alcatel Business Systems 2001Transmission or copying of this document is not permitted without prior written authorization.

The wording "Document Alcatel Business Systems" must appear on all authorized reproduction.Alcatel University 1 Ref. PT106010306A - Ed. 02

NewTraining offer

OmniPCX Office R2.0

NewNewTraining offerTraining offer

OmniPCX Office R2.0OmniPCX Office R2.0

Alcatel University



User Guide

Prerequisite

and

or

Training course name

Training course update

Training course reference

Training course duration (in days)

CD-Based Training (CBT)

Mandatory Prerequisites (and / or)

Certification levels (AQFP, ACFE, ACSE)

Multimedia training (CD-Rom or Web based training)



Alcatel OmniPCX Office R2.0 Curriculum

OF00TE286 5

OF00TE282 2

OF00TE284 4

OF00TE285 4

VoIP ServicesR2

VoIP ServicesR2

OF00TE283 2

Starter R2(in classroom)

Starter R2(in classroom)

OF00TE280 2OF00CD287Or

Custom(Tap-lab)R2

Custom(Tap-lab)R2

OF00TE281 2

System Support ExpertR2

Networking ServicesR2

Telephony ServicesR2

Internet ServicesR2

12 h

Starter + Tap-lab(in classroom) R2

Starter + Tap-lab(in classroom) R2

OF00TE200 4Or



Evolution Alcatel OmniPCX Office R1.1 to R2.0

OF00CD088OF00CD088

ACSE Alcatel OmniPCX Office

R2.0

ACSE Alcatel OmniPCX Office

R2.0

ACFE AlcatelOmniPCX Office

R2.0

ACFE AlcatelOmniPCX Office

R2.0

AQFP Alcatel OmniPCX Office

R2.0

AQFP Alcatel OmniPCX Office

R2.0

ACSE AlcatelOXO R1.1

ACSE AlcatelOXO R1.1

ACFE AlcatelOXO R1.1

ACFE AlcatelOXO R1.1

AQFP AlcatelOXO R1.1

AQFP AlcatelOXO R1.1

Evolution R1.1 to R2.0for Field Expert

Evolution R1.1 to R2.0for Field Expert

Evolution R1.1 to R2.0for System Expert

Evolution R1.1 to R2.0for System Expert

OF00TE274OF00TE274 55

33OF00TE273OF00TE273



Presales OmniPCX Office Curriculum

Compliance analysis for VoIP Services onOmniPCX Office R2

Compliance analysis for VoIP Services onOmniPCX Office R2

PS00TE240 2

VoIP / DATA Introduction

VoIP / DATA Introduction

FG00TE076 5

Data Services onOmniPCX office R2Data Services on

OmniPCX office R2PS00TE241 3

REFERENCE : OF00CD088 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : i-learning PRICE per trainee : 50 uros (WPL)

DURATIONS :C

I

2 hours V

PARTICIPANTS : Min - Max

Part of the certifying curriculum up to : AQFP

Who should attend this course ?

Technician in charge of the installation of the OmniPCX Office

Prerequisites :

Use basically PCs (Microsoft Windows, Internet browser)

Main course objectives :

Perform a simple installation of the Alcatel OmniPCX Office

Evolution R110 to R200 for "Field Professional"

Alcatel OmniPCX Office

Alcatel OmniPCX OfficeEvolution R110 to R200 for "Field Professional"

c-learning i-learning v-learning

Describe the new hardware

Describe the new phone features

REFERENCE : OF00TE286EN LANGUAGE : ENGLISH

DELIVERY METHOD : c-learning PRICE per trainee : 2 535 uros (WPL)

DURATIONS :C

5 days I

V

PARTICIPANTS : 6 Min - 12 Max

Part of the certifying curriculum up to : ACSE


Expert in charge of the OmniPCX Office

Prerequisites :

Use the PCs

Know Internet protocols (TCP/IP, HTTP, POP3,..)

Be able to install and configure all the solutions (voice, VoIP, Network, Internet) of the AlcatelOmniPCX Office


Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office

System Support Expert - R200


Alcatel OmniPCX OfficeSystem Support Expert - R200


Detect management related failures

Describe and modify noteworthy addresses

Describe and configure advanced features by PM5

Manage advanced DECT parameters

Describe data transfer

Describe and use network maintenance commands

Describe CTI on Alcatel OmniPCX Office

Describe and use LoLa

Describe and bring into service the RAS

Describe and implement complex VPN

Describe and configure the full firewall

Describe and implement the Intranet server

Describe and implement the Web server

Describe and use the statistics and real time alarms

Describe and configure the backup/restore

REFERENCE : OF00TE285 LANGUAGE : ENGLISH or LOCAL


DURATIONS :C

4 days I

V


Part of the certifying curriculum up to : ACFE


Technicians in charge of the installation of the OmniPCX Office

Prerequisites :

Use the PCs (Microsoft Windows, Internet browser)

Have attended the Alcatel OmniPCX Office Custom - R200 training or

Have AQFP level on OmniPCX Office R200

Know Internet protocols (TCP/IP, HTTP, POP3, ..)


Implement the simple solutions of Internet on the Alcatel OmniPCX Office

Internet Services


Alcatel OmniPCX OfficeInternet Services


Describe the Internet services

Describe the WBM ergonomics

Describe and implement the network services

Describe the "LAN server" facility

Describe and implement the shared internet access

Describe and implement the proxy

Describe and configure the users accounts and groups

Describe the firewall and configure it simply

Describe and configure the e-mail

Describe shortly statistics and alarms

Describe and configure simple VPN

Describe the "Appliance" server topology



DURATIONS :C

4 days I

V




Technicians in charge of the installation and configuration of the Alcatel OmniPCX Office

Prerequisites :

Use basically the PCs (Microsoft Windows)

Have the AQFP level on Alcatel OmniPCX Office R200

Have attended the Alcatel OmniPCX Office Custom - R200 training


Perform a full Voice installation on the OmniPCX Office

Telephony services - R200


Alcatel OmniPCX OfficeTelephony services - R200


Configure and use the management tool PM5 in "expert"mode

Describe the services offered by the Alcatel OmniVista forthe OmniPCX Office

Apply the procedure to customise the numbering

Apply the procedure to manage incoming and outgoingcalls

Apply the procedure to manage the metering for internalor external interfaces

Customize the voice mail

Configure the application "Visual Mailbox"

Display the statistics about the voice mail

Configure the application "automated attendant"

Configure the application "Hotel"

Identify the hardware errors

Describe the main information of the system messages

Apply the procedure to upgrade an Office R4 database

Describe the migration from an Alcatel OmniPCX OfficeR110 to a R200

Apply the procedure to upgrade the system bydownloading

Set up the Least Cost Routing for easy direct multi-carriercases



DURATIONS :C

2 days I

V




Technicians in charge of the installation of the Alcatel OmniPCX office

Prerequisites :

Use the PCs

Know TCP/IP and protocols for VoIP

Be able to install and configure the OmniPCX Office for voice solutions or

Have attended the Alcatel OmniPCX Office Telephony services - R200 training


Implement VoIP solutions on the Alcatel OmniPCX Office

VoIP Services - R200


Alcatel OmniPCX OfficeVoIP Services - R200


Describe VoIP services

Describe, install and configure VoIP equipments

Configure VoIP parameters

Configure the H323 gateway

Describe and configure an IP phone

Describe and configure the "Fax over IP"

Describe and implement the H450

Ensure a first level of maintenance

Describe the quality of service (QoS)



DURATIONS :C

2 days I

V




Technicians in charge of the installation of the OmniPCX Office

Prerequisites :

Use basically the PCs (Microsoft Windows)

Be able to install and configure the voice aspects of the Alcatel OmniPCX Office R200 or

Have attended the Alcatel OmniPCX Office Telephony services - R200 training


Implement network solutions for the Alcatel OmniPCX Office

Network services - R200


Alcatel OmniPCX OfficeNetwork services - R200


Configure ARS tables in a complex multi-carrierconfiguration

Name the different networks and describe the protocolsand their facilities

Set up and manage network solutions through ARS

Manage synchronization of clocks in a private network

Describe the centralized metering in a private network


DELIVERY METHOD : c-learning PRICE per trainee : 810 uros (WPL)

DURATIONS :C

2 days I

V




Technician in charge of the installation of the Alcatel OmniPCX Office

Prerequisites :

Use basically PCs (Microsoft Windows)

Have attended the training Alcatel OmniPCX Office Starter - R200 or

Be able to install and configure the OmniPCX Office using wizards


Simply customise the Alcatel OmniPCX Office

Custom - R200


Alcatel OmniPCX OfficeCustom - R200


According to the result of the test of the startup of thetraining, describe (connect/install) the misunderstoodtopics

Describe the management tool "Easy view"

Describe the management tool "EasyPlus view"

Using the procedure, describe and manage the groups

Using the procedure, describe and manage the sets

Using the procedure, describe and manage the phonefacilities

Using the procedure, describe and manage the mainsystem features

Using the procedure, describe and manage the voicemail



DURATIONS :C

2 days I

V





Prerequisites :


Know TCP/IP



Starter - R200


Alcatel OmniPCX OfficeStarter - R200


Describe the environment, the features and the limits

Describe the packages

Describe the hardware architecture

Describe the sets range

Describe the management interface PM5

Describe the data collection and use the associated tool

Describe installation precautions

Connect the hardware

Connect the external accesses

Connect the phone sets

Connect the auxiliaries

Start and stop the system

Describe and use the installation wizards

Describe and use the management interface WBM

Configure a simple Internet Access by wizard

Describe the voice mail

Describe the default configuration

Manage incoming and outgoing calls by wizard

Customize the phone sets

Register DECT handsets by wizard

Describe and install PIMphony

Replace damaged hardware

REFERENCE : OF00TE274 LANGUAGE : ENGLISH


DURATIONS :C

5 days I

V




Experts in charge of the installation or configuration of the Alcatel OmniPCX Office

Prerequisites :

Use of PCs

Have the level ACSE on Alcatel OmniPCX Office R110

Have the level AQFP on Alcatel OmniPCX Office R200


Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office

Evolution R110 to R200 for "System Expert"


Alcatel OmniPCX OfficeEvolution R110 to R200 for "System Expert"


Describe and implement the new phone facilities

Describe and use the "Hot Plug"

Describe the novelties about the software keys

Describe and configure the voice mail enhancements

Describe and implement the migration

Describe the new Internet facilities


Describe and implement the dynamic DNS

Describe the "LAN" server feature

Describe and configure the proxy

Describe and configure the users accounts and groupsmanagement


Describe and configure the RAS

Describe and configure the complex VPN

Describe and configure the firewall

Describe and configure the file server

Describe and configure the Intranet server

Describe and use the statistics and alarms

Describe and implement the backup/restore

Describe VoIP novelties

Describe and use E-mail enhancements




DURATIONS :C

3 days I

V




Technician in charge of the installation and configuration of the Alcatel OmniPCX Office

Prerequisites :

Have the level AQFP on alcatel OmniPCX Office R200

Have the level ACFE on Alcatel OmniPCX Office R110


Install and configure the voice features of the Alcatel OmniPCX Office

Evolution R110 to R200 for "Field Expert"

Alcatel OmniPCX office

Alcatel OmniPCX officeEvolution R110 to R200 for "Field Expert"


Describe and implement the new phone facilities

Describe and use the "Hot Plug"

Describe the novelties about the software keys

Describe and configure the voice mail enhancements

Describe and implement the migration

Describe the new Internet facilities


Describe the e-mail enhancements

Describe the "LAN" server feature

Describe and configure the proxy

Describe and configure the users accounts and groupsmanagement



REFERENCE : OF00CD287 LANGUAGE : ENGLISH or LOCAL

DELIVERY METHOD : i-learning PRICE per trainee : 125 uros (WPL)

DURATIONS :C

I

12 hours V

PARTICIPANTS : Min - Max




Prerequisites :




CDROM Starter - R200


Alcatel OmniPCX OfficeCDROM Starter - R200


Describe the OmniPCX Office features

Describe TCP/IP basics

Describe Internet basics

Describe ADSL basics

Describe VoIP basics

Describe the environment

Describe the packages

Describe the facilities and the limits

Describe the hardware architecture

Describe the main hardware equipment and their use

Describe the sets range

Describe the management interface PM5

Describe the data collection and use the associated tool

Describe installation precautions

Connect the hardware

Connect the external accesses

Connect the phone sets

Connect the auxiliaries

Start and stop the system

Describe and use the installation wizards

Describe and use the management interface WBM

Configure a simple Internet Access by wizard

Describe the voice mail

Describe the default configuration

Manage incoming and outgoing calls by wizard

Customize the phone sets

Alcatel OmniPCX OfficeCDROM Starter - R200


Register DECT handsets by wizard

Describe and install PIMphony

Replace damaged hardware

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