FTTH OnM Manual.pdf

25
Office of Chief General Manager Telecom Haryana Telecom Circle 107- Mahatma Gandhi Marg. Ambala Cantt -133001 E-mail: [email protected] To All SSA Heads Haryana Telecom Circle. NO:- Engg/HR/CGMT/FTTH/Eqpt/2014-15/64 Dated: 02/07/2014 Sub: FTTH Operation and Maintenance manual-reg. Kindly find enclosed herewith FTTH operation and maintenance manual version 1.0, released by BB-NW Circle. The manual is also available on www.intranet.bsnl.co.in. DA: As above. O&M Manual v1.0 FTTH Fibre to the Home Fibre to the Home is the solution provided by BSNL for its customers to access High Speed Internet. This solution is getting implemented through the fibre installed in the country to provide Better Services to the Customers. Broadband Networks, Bharat Sanchar Nigam Limited. Page 1

Transcript of FTTH OnM Manual.pdf

Page 1: FTTH OnM Manual.pdf

Office of Chief General Manager Telecom Haryana Telecom Circle 107- Mahatma Gandhi Marg. Ambala Cantt -133001

E-mail: [email protected]

To All SSA Heads Haryana Telecom Circle. NO:- Engg/HR/CGMT/FTTH/Eqpt/2014-15/64 Dated: 02/07/2014

Sub: FTTH Operation and Maintenance manual-reg.

Kindly find enclosed herewith FTTH operation and maintenance manual version 1.0, released

by BB-NW Circle. The manual is also available on www.intranet.bsnl.co.in.

DA: As above.

O&M Manual v1.0

FTTH Fibre to the Home

Fibre to the Home is the solution provided by BSNL for its

customers to access High Speed Internet. This solution is

getting implemented through the fibre installed in the

country to provide Better Services to the Customers.

Broadband Networks, Bharat Sanchar Nigam Limited. Page 1

Page 2: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 2

Table of Contents:

General …………………………………………………………………………………ϯ

Introduction ………………………………………………………………………………..ϯ

Network elements ………………………………………………………………………5

Provisioning flow .…………………………………………………………………….7

Services offered on FTTH……………………………………………………………..8

Configuration of services……………………………………………………………..9

Report Generation……………………………………………………………………..ϭϭ

Type of complaints…………………………………………………………………….ϭϮ

Help desk ……………………………………………………………………………….ϭϯ

Escalation Matrix ………………………………………………………………… 14

Provisioning Flow chart .................................................................. 15

Fault Maintenance Flow ................................................................ 16

Equipment Details of OLT/ ONT/ RPR switches........(Annexures).....

Page 3: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 3

General:

Fibre to the Home (FTTH) is a unique technology being deployed by BSNL for

the first time in India. The fibre connectivity having unlimited bandwidth and state of

the art technology provides fixed access platform to deliver the high speed

broadband from 256 Kbps to 100 Mbps, IPTV having different type of contents like

HDTV and future coming 3D TV and range of voice telephony services.

It provides a comprehensive solution for the IP leased line, internet, Closed

User Group (CUG), MPLS-VPN, VoIP, video conferencing, video calls etc whatever the

services available on the internet platform, bandwidth on demand can be delivered

by this connectivity to the without changing the access fibre and home device.

Customer will get a CPE called Home Optical Network Termination (HONT) consist of

4X100 Mpbs Ethernet ports and 2 normal telephone ports. Each 100 Mbps ports will

provide broadband, IPTVs, IP Video call and leased line etc as required by the

customers. Customer will get power back unit having full load backup of four hours

and normal backup of three days. This power backup will be AC input and connecting

to the HONT on 12V DC.

Introduction:

FTTH is a relatively new and fast growing method for providing

higher bandwidth broadband telecommunication system based on fiber

optic cables and associated optical electronics for delivery of multiple

advanced services such as telephone, broadband internet and television

to homes and business using GPON technology.

1. Advantages over Copper:

2. High speed up to 2.4Gbps

3. Covers long distance, more than 20 KMs.

4. optical Split Feature minimizes Fiber deployment in local loops.

5. Supports triple play services plus RF overlay

Page 4: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 4

6. Preferred by global big carriers

Page 5: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 5

FTTH is provided through 2 technologies:

GPON – Gigabit Passive Optical Network

GEPON – Gigabit Ethernet Passive Optical Network

A passive optical network (PON) is a point-to-multipoint, fiber to the

premises network architecture in which unpowered optical splitters are

used to enable a single optical fiber to serve multiple premises.

A PON consists of an optical line terminal (OLT) at the service

provider's central office and a number of optical network units (ONU)

/optical line terminals(ONT) near end users.

GPON (Gigabit Optical Passive Optical Network – ITU-T G.984) is a

point-to-multipoint connectivity technology based on Ethernet + ATM and

supporting all FTTx architectures. GPON is now available giving 2.5

Gbps Downstream and 1.25 Gbps Upstream predominantly. 10Gbps

version is also available.

GEPON ( Gigabit Ethernet Passive Optical Network – IEEE 802.3ah)

is a point-to-multipoint connectivity technology based on Ethernet and

supporting all FTTx architectures. EPON is now available as GEPON

version: Symmetrical bi-directional 1 Gbps. & 10 Gbps.

Page 6: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 6

Comparison of GPON and GEPON:

Technology

Vendor

GPON

Sterlite,Alphion,NSN

GEPON

UTStarcom, Teracom

P2MP

EPON GPON

Standard

organization

ITU.T IEEE

Rate 2.488G/1.244G 1.25G/1.25G

Split ratio 1:64 - 1:128 1:16 - 1:32

Carried

service

ATM, Ethernet, TDM Ethernet

Bandwidth

efficiency

92% 72%

QOS Very good,

including Ethernet, TDM, ATM

Good,

only Ethernet

DBA Standard format Self-defined by

vendors

OAM ITU-T G.984 (Strong) Ethernet OAM

(Weak, Extended by

vendors)

Page 7: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 7

Network diagram:

Network elements:

OLT – Optical Line terminal, at service provider end

ONT/ONU – Optical Network Terminal/Optical Network Unit(CPE)

Splitter – Passive optical splitter

RPR – BSNL RPR/ GPON RPR/LAN Switch

BNG – Broadband network gateway

`

Page 8: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 8

BSNL will extend fibre from its nearest Central Office (CO) location directly or through franchisee and install HONT and battery backup at the customers identified locations. The services such as Voice, Broadband, IPTV etc. will be enabled as per the customer”s request plans for the same.

Page 9: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 9

FTTH can be used to provide Basic internet Access Service controlled and uncontrolled from 256Kbps to 1000Mbps which acts as the Highway for various applications and services as given below:

TV over IP Service (MPEG2). Video on Demand (VoD)(MPEG4) play like VCR Audio on Demand Service Bandwidth on Demand (User and or service configurable) Remote Education Point to Point and Point to Multi Point Video Conferencing, virtual

classroom Voice and Video Telephony over IP: Connection under control of

centrally located soft switches Interactive Gaming VPN on broadband Dial up VPN Service Virtual Private LAN Service (VPLS)

Page 10: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 10

Overall GPON data transmission approach:

Page 11: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 10

Page 12: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 10

Page 13: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 11

FTTH User Provisioning flow:

1. Customer approaches CSC and fills the application form.

2. Generation of advice note with initial charge as per tariff through

DOT-Soft.

3. Advice note goes to the Node-In-Charge and the connection is

provisioned in P3 Portal.

4. Necessary configuration in ONT and OLT are completed by Node-

In-Charge with the help of FTTH/ Multiplay/ MPLS NOC Bangalore.

5. Field unit will extend the connection to the customer.

6. Now the customer can access the service.

7. Advice note will be completed in DOT-Soft.

The status of the created User can be checked in Track order under

FTTH-Broadband using portal order ID or Telephone number or

service user ID.

All the modifications (Plan change, Suspension, Reactivation, Static IP

Addition and closure) can be done from Data portal under FTTH-

Broadband modifications.

Services offered by BSNL on FTTH:

1. HSI 2. IPTV 3. VoIP 4. ILL 5. NME VPN over FTTH 6. 3G Back Haul Connectivity 7. MPLS VPN

Page 14: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 12

Service Provisioning:

OLT installation and uplink connectivity will be done locally.

Multiplay team will do necessary configurations in BSNL RPR &BNG

and provide OLT IP and Outer VLAN.

If OLT is connected to GPON RPR or GPON LAN switch, required

configurations will be done by FTTH team-NOC or locally.

The required configurations for service and EMS connectivity in OLT

will be done by Local FTTH team.

Service configuration in ONT is done locally or by FTTH team,NOC.

HSI service configuration:

Configure HSI VLAN (128 to 449) in Ethernet port of ONT.

Tag or pass the VIan in Uplink port and PON port of OLT depending on

Vendor.

All the HSI VLANs should be passed in BNG and RPR.

2. IPTV configuration:

Configure IPTV multicast VLAN 1805/1806 in BNG.

Configure multicast and unicast VLANs in RPR.

Pass both multicast and Unicast VLANs in Uplink and downlink ports of

OLT.

Configure unicast VLAN in Ethernet port of ONT.

Required settings in set up box will be done locally by IPTV vendors.

Page 15: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 13

3.VoIP:

Configure VoIP IP pool and VoIP multicast VLAN 1820/1821 in BNG.

DHCP will be enabled for VoIP on request.

Pass the VoIP VLAN in the required ports of RPR.

Pass the VoIP VLAN in Uplink and Downlink ports of OLT.

Configure VoIP VLAN in telephone port of ONT.

If DHCP is not enabled, VOIP and SIP configurations will be done in ONT.

If DHCP is enabled, only SIP configurations have to be done. VoIP IP will

be assigned automatically.

NME VPN:

The required VLAN will be configured in OLT Uplink and Downlink Port.

Service VLAN will be configured in Ethernet port of ONT.

Required VLANs should be passed in BNG and RPR ports.

ILL:

ILL IP pool will be assigned by Noida team.

Multiplay team will configure IP pool in BNG and provide ILL VLAN.

MPLS team will do necessary configurations in PE router.

ILL VLAN should be passed in required Ports of RPR.

ILL VLAN is to be passed in Uplink and Downlink ports of OLT.

Configure ILL VLAN in Ethernet port of ONT.

Bandwidth restriction can be done in ONT or OLT.

3G BTS Backhaul connectivity:

Backhaul connectivity through FTTH is given in 2 ways.

1. OLT uplink will be connected to RPR, which in turn connects to RNC network.

2. OLT Uplink is connected to STM ring, which in turn connects to RNC

network.

In 1st scenario the standard VLAN 4085 will be passed in RPR Port.

OLT uplink and Downlink port will be configured with 4085 VLAN.

Page 16: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 14

ONT Ethernet port is to be configured with 4085 and Bandwidth (50mb)

restriction will be done at OLT or ONT level.

MPLS VPN:

Get the LAN pool and VLAN from Multiplay VPN team.

Multiplay and MPLS teams will do the necessary configurations in BNG,

RPR and PE router.

Given VLAN should be passed in Uplink and downlink ports of OLT.

Configure the VLAN in Ethernet port of ONT.

Bandwidth restriction will be done in ONT or OLT.

O&M manual for Sterlite,Alphion,NSN and Teracom are attached.

FTTH Customer Billing:

P3- Bangalore will generate Circle, SSA wise Billing feed file every month

and upload in Data Portal.

DOT-Soft will generate bill based on the Billing feed file.

Revenue collection is as per the bill generated.

Report Generation:

Daily Reports can be taken from MIS Reports of Data Portal by Node-IN-

Charge.

For FTTH daily report go to the link FTTH Subscribers based on Circle

Plan Wise Report under FTTH Reports.

Drill down and filter the parameters as per requirement.

Page 17: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 15

FTTH monthly Revenue report will be taken from MIS Reports

Go to the link FTTH Revenue Report under FTTH Reports.

Page 18: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 16

Type of Complaints

Serial Number

Nature of Complaint Team Responsible

1 User Provisioning FTTH team

2 Modification Issues in Portal FTTH and Portal Team

3 Connectivity issues – different Errors FTTH and Local BSNL

Team

4 Service Configuration FTTH , Multiplay and

MPLS Teams

5 Configuration Issues FTTH , Multiplay and

MPLS Teams

6 Secondary Static IP

Addition/modification FTTH and O&M Team

7 Speed Issues FTTH , Multiplay and

MPLS Bandwidth Team

Page 19: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 17

Helpdesk

Bangalore FTTH Team

FTTH Cell: [email protected] - 080-22028885

JTO : [email protected] - 080-22028885

SDE: [email protected] - 9449958122

DE: [email protected] - 9482419603

Addl GM: [email protected] - 9448010280

GM : [email protected] - 9448010361

Multiplay Team

FTTH Cell: [email protected] - 080-22028885

JTO: [email protected] - 080-25808899/

25808877

SDE: [email protected] - 9449855306

DE: [email protected] - 9481885512

DGM: [email protected] - 9448010280

GM : [email protected] - 9448010361

MPLS Team - [email protected] - 080-25808830

Bandwidth Team - [email protected] - 011-23326261

Page 20: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 18

ESCALATION MATRIX

Contact Information

Escalation > 24HRS Escalation 48HRS

>

Authentication Issues

Check in Easy LDAP, not able

to resolve mail to FTTH Team

(NOC) [email protected]

080-22028885

SDE(FTTH) /DE(P3)

DGM BBNW

GM(BBNW)

/

Speed and Browsing

Issues

Portal issues -- Modification issues

[email protected] - 080-22028884 copy to

[email protected]

SDE(Portal)/DE(Portal) SDE(FTTH) /DE(P3)

DGM BBNW

GM(BBNW) /

FTTH Billing issues

[email protected]

SDE(Billing)/DE(Billing)

DGM BBNW

GM(BBNW)

/

OLT/GPON LAN Switch/RPR issues

Sterlite

[email protected]

copy to [email protected]

080-22028885

SDE(FTTH) /DE(P3)

DGM BBNW

GM(BBNW)

/

Alphion

[email protected] copy

to [email protected] 080- 22028885

UTStarcom

[email protected]

copy to [email protected]

080-22028885

NSN

[email protected] copy

to [email protected] 080- 22028885

Teracom

[email protected]

copy to [email protected]

080-22028885

ITI-Orckit

[email protected] copy

to [email protected] 080- 22028885

SDE(FTTH)- [email protected] DE(FTTH) - [email protected]

SDE(portal)- [email protected] DE(portal) - [email protected]

Page 21: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 19

SDE(Billing) - [email protected] DE(Billing) - [email protected]

DGM(BBNW) - [email protected] GM(BBNW) – [email protected]

Page 22: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 20

Provisioning Flow

Page 23: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 21

Generation of advice note with initial

charge as per tariff through DOT-Soft.

Advice note goes to the Node-In-Charge and

the connection is provisioned in P3 Portal

Necessary configuration in ONT and OLT are

completed by Node-In-Charge with the help of

FTTH/ Multiplay/ MPLS NOC Bangalore

Field unit will extend the connection

to the customer

Now the customer can access the

service

Advice note will be completed

in DOT-Soft

Start

Customer approaches CSC and fills

the application form approaches CSC

and fills the application form

END

Page 24: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 22

Fault Maintenance Flow

Customer contacts local exchange

for connectivity issues.

Contact FTTH(NOC)

Team for

Authentication/speed/

Browsing

[email protected]

080-22028885.

Contact Portal

Team(NOC) for

Modification Issues in

Portal.wimaxservices

@gmail.com 080-

22028884.

Contact FTTH

billing team(NOC)

for FTTH

usage/biiling

issues.ftthbilling@

gmail.com.

Required modifications will

be done by concerned team

and issue will be resolved.

YES If Exchange

people able

to resolve .

NO Exchange people

contact NIB team

YES IF NIB team

able to resolve

the issue.

NO

Contact FTTH team for

OLT/ONT/GPON RPR/LAN

Switch Configuration Issues

. Contact Multiplay NOC

Team for BSNL

OCLAN/RPR/BNG issues-

[email protected]

08022028877/220288899.

END

Start

Page 25: FTTH OnM Manual.pdf

Broadband Networks, Bharat Sanchar Nigam Limited. Page 23

Notes & Annexures