23 Oct 2014

FSSC 22000 at Nestlé: A global solution with a local approach Olivier Robin October 22th, 2014

23 Oct 2014

Today’s Agenda

How to integrate the scheme?

Why to retain FSSC 22000?

Which expectations for the future?

2 FSSC - Olivier Robin, CO-QM, Nestlé

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WHY?

or

Commitment &

Common Way 3 FSSC - Olivier Robin, CO-QM, Nestlé

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Quality and Food Safety are an integral part of the Nestlé Business Principles

=

Nestlé Corporate Business Principles

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Our Quality Policy summarizes the essentials elements of our commitment for excellence

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1981 “Quality is our most successful product”

1960-1974

The Nestlé Quality Guidelines Quality Policy

Quality attributes

Clear separation between Quality Control, Quality Assurance and Quality

Management

Application of HACCP Principles

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1993…1997…2004 “At Nestlé quality is our first priority”

1987…2005

Nestlé Quality System (NQS) The customer comes first

Quality responsibilities of various

functions

First Priority Level (Food Safety) with non negotiable elements e.g. Nestlé GMP, HACCP, QMS, etc.

Alignment with ISO 9000 / 22000

elements

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2008

Nestlé Quality Management System (NQMS) Quality Management System

Full alignment with ISO 9001: 2008 +

specific Nestlé processes

NQMS Certification by third party Certification bodies

All manufacturing facilities certified for ISO 22000 by external parties

2007 “Quality is everybody’s commitment”

23 Oct 2014

2009… 2014 “It is is quality that drives Trust”

New Quality Policy & Up-dated Nestlé Quality Management System (NQMS) Value what consumer value

Emphasises the importance of each step

of the Value Chain entre Quality Culture

All manufacturing facilities certified

against FSSC 22000 by external parties since 2010

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ISO 22000 and Nestlé? A natural step in applying international standards

Truly global, multi-stakeholder, expert-driven, consensus-based, internationally recognized by most stakeholders and independent

Generic WHAT applicable to all organizations in the food chain

Easy to integrate with other management systems (Quality, Safety, Environment)

Freedom to define HOW to fulfil the requirements

Common language to ease communication with partners

Management system certification (not a product certification)

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“A global company like ours has a common strategic

objective. Just as we have to have common values and a common culture, we need

common standards as well.”

Click here for ISO Article

Nestlé CEO on the need for International Standards

ISO - Olivier Robin, CO-QM, Nestlé 11

23 Oct 2014

FSSC 22000 and Nestlé? A logical scheme aligned to Nestlé efforts in Food Safety

Incorporates ISO 22000, ISO TS 22002 (formerly PAS 220, PAS 223)

Requests a mature quality management based systems (already based on other ISO standards) with the internal knowledge & capacity to maintain it

Focused risk management and enhanced HACCP engagement with a systematic management protocol for PRPs

Improved discipline, ownership & fosters (legal) compliance

Promotion of continuous improvement more than other standards

Owned by a non profit organization & fully recognized by GFSI

+

+

FSSC - Olivier Robin, CO-QM, Nestlé 12

23 Oct 2014

HOW?

or

Structure &

Empowerment 13 FSSC - Olivier Robin, CO-QM, Nestlé

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One set of mandatory standards to consistently apply of what we know and have to comply with

(e.g. NQMS; HACCP, Nestlé GMP, QMS, Release, Traceability, etc.)

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We faced several challenges at the beginning

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GENERAL Insufficient CB competence

‒ Auditor (TPA) skills, knowledge & behaviours

Poor CB performance

‒ Numerous delays to get FSSC 22000 accreditation

‒ Poor account management with insufficient auditors, incorrect visas leading to inability to travel, late reports, etc

SPECIFIC CB with lack of understanding of

cultural differences ‒ CB sent auditors from India to

audit factories in North America

CB put Nestlé at commercial risk as not accepted by key customers

FSSC - Olivier Robin, CO-QM, Nestlé

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Limited number of 3rd party certification bodies who adopted our Quality Verification & Audit organization

Source: Nestlé Created Shared Value

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We ensure TPA has sufficient competences (skills, knowledge and behaviours) in ‒ The product category of the local factory ‒ Understanding Nestlé quality culture and Nestlé way to

operate (Standards, Nestlé Continuous Excellence (NCE), Global Business Excellence (GLOBE / IS-IT), etc.)

We have (re)established ‒ Rules for “rights” and “duties” ‒ Common metrics ‒ Twice a year performance reviews

FSSC - Olivier Robin, CO-QM, Nestlé

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R. Congo Zambia

Yemen

Westsahara

Vietnam Venezuela

V.A.E

Uzbekistan USA

Uruguay

Ukraine

Uganda

Tschad

Tunesia Turkey

Turkmenistan

Togo Thailand

Tansania

Taiwan

Tadschikistan Syria

Swaziland

South Korea

South Africa

Spain

Zimbabwe

Suriname

Sudan

Somalia Sierra Leone

Senegal

Sweden

Saudi Arabia

Russia

Romania Portugal

Poland

Philippines

Peru

Paraguay

Papua New Guinea

Panama

Pakistan

Oman

Norway

North Korea

Nikaragua Nigeria

Niger

New Zealand

Nepal

Namibia

Myanmar

Mozambique

Mongolia

Morocco

Mexico Mauretania Mali

Malaisia

Madagascar

Libya

Liberia

Libanon

Lesotho

Laos

Kirgisistan

Kenia

Katar

Kasachstan

Kambodscha

Japan

Jamaica

Israel

Italy

Ireland

Iraq Iran

Indonesia

India

Iceland

Honduras

Guyana Guinea

Guatemala

Grenland

Greece

Great Britain

Ghana

Germany

Gabun Fr. Guyana

France

Finland

Ethiopia

Eritrea

El Salvador

Egypt

Ecuador D. R. Congo

Dom. Rep. Cuba

Columbia Cote d‘Ivoire

Costa Rica

China

Chile

C.A.R.

Canada

Kamerun

Burkina

Brazil

Botsuana Bolivia

Bhutan

Belize

Belarus

Bangladesh

Bahamas

Australia

Argentinia

Angola

Algeria

Alaska

Afghanistan

Our Verification & Audit responsibility is regional and was mirrored by retained Certifications Bodies

NA

LATAM

EUR + Israel

Africa, Oceania, Asia 18 FSSC - Olivier Robin, CO-QM, Nestlé

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NEXT?

or

Expectations for roadmap

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Develop the “How to use ISO 22000” to mitigate local interpretations

- Suggest to have one shared guideline from ISO and FSSC

Standardize Standards

- Suggest to have one integrated standard for 22000, 14000, 18000, etc. (e.g. PAS 99)

ISO?

FSSC - Olivier Robin, CO-QM, Nestlé

23 Oct 2014

FSSC?

Pursue partnering with ISO TWG to focus on requirements & objectives (not on How to achieve them)

Develop the “How to implement FSSC 22000” to mitigate

local interpretations - Suggest to have one shared guideline (ISO/FSSC)

endorsed by GFSI

Develop “How to define a statistical sampling plan” - Suggest to be based on ISO 19011:2011 Annex B3 - Suggest to be adopted by all CB’s

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FSSC?

Create a category competence exam for Auditors (e.g. BRC)

- Suggest centralized auditor training by CB and/or auditor approval with exam by FSSC - Suggest regular witnessing of auditors by FSSC approved auditors

Create one standardized report template (e.g. BRC example)

- Suggest to not contain manufacturer confidential information such as description of how some issues are managed.

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FSSC?

Create transparency on means that are used to monitor CBs and auditors performance

Create a transparent “assistance / management” of complaints from retailers

- Suggest to be supported by full time back office employed FSMS specialists

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“Zero has never been as important as to drive & maintain our consumer's trust….

0 defect, 0 quality issue, 0 complaint, 0 miss, 0 waste

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… which requires everybody's effort, and also from the scheme owners themselves…

Simplification

Standardization

Harmonization

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Thank you!

26 FSSC - Olivier Robin, CO-QM, Nestlé