Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola...
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![Page 1: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/1.jpg)
Frontiers in Services:
Designing and Teaching the Undergraduate
Course
Renée A. FlorsheimLoyola Marymount University
![Page 2: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/2.jpg)
Target Publics: Whom Do You Need to
Satisfy?o Yourself
o Your students
o Your colleagues
o Assessing bodies (university, AACSB)
![Page 3: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/3.jpg)
Unique Nature
o Remember that you are not teaching a doctoral seminar – your purpose is completely different.
![Page 4: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/4.jpg)
Caveats
o Every instructor is different
o Every institution is different
o Every course is different
o Every section is different
o Every student is different
o Teaching is almost never one-size-fits-all!
![Page 5: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/5.jpg)
Strategic Course Planning
o Don’t fall into the student trap of being seduced by cool tactics.
o A course needs goals/objectives
o A course needs direction
o A course needs shape
o A course needs organization
o A course needs flexibility
![Page 6: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/6.jpg)
Holistic Course Planning
o Look at the pattern of learning over the whole course
o at which points do concepts come together?o at which points do you need to reinforce or
summarize?o at which points do you need to assess?o at which points do you need to stimulate or lay
off?
![Page 7: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/7.jpg)
Do Your Homework
o Ask to see the evaluation form(s)
o Ask your colleagues or Chair about grading expectations
o Ask about the students
o Ask to observe a “good” class
![Page 8: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/8.jpg)
Putting the Course Together
o Plan an order that makes sense for you
o Don’t let a textbook dictate your life!
o Remember that students are taking other classes; don’t be oblivious to their pressures
o Be flexible, but don’t bend to every request
![Page 9: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/9.jpg)
More Classroom Tips
o Develop scary skills (public speaking, writing) slowly. Offer help.
o Invite discussion and comments
o Watch criticism; they take it personally!
o Using varied explanations discourages memorization
![Page 10: Frontiers in Services: Designing and Teaching the Undergraduate Course Renée A. Florsheim Loyola Marymount University.](https://reader036.fdocuments.net/reader036/viewer/2022082917/5518b0f9550346a61f8b4ec6/html5/thumbnails/10.jpg)
Finally…
Have fun!