From: To: Salman, Josh Subject: PRA Request 2020-04935 ... · 7/1/2020 · Dear Josh Salman, Thank...
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From: To: Salman, Josh Subject: PRA Request 2020-04935 Date: Wednesday, July 1, 2020 10:12:20 AM Attachments: 2020-07-01 PRA Request 2020-04935.pdf Re: PRA Request 2020-04935 Dear Josh Salman, Thank you for your patience. The documents pertaining to your request are attached (CAP001- CAP113). Personal information has been redacted pursuant to 1 V.S.A. § 317(c)(7) and other provisions protecting private information submitted to State government. A list of exemptions is available at this link: https://ago.vermont.gov/public-record-act-exemptions/ To the extent you feel information has been withheld in error, you may appeal to the Deputy Attorney General, Joshua Diamond. Such appeal should be in writing: Josh Diamond Deputy Attorney General Office of the Attorney General 109 State Street Montpelier, VT 05609-1001 Thank you for contacting the Vermont Attorney General's Office. Sincerely, Complaint Specialist Consumer Assistance Program Office of the Attorney General Mailing Address: 109 State Street Montpelier, VT 05609-1001 Phone: 800-649-2424 Email: [email protected]
Transcript of From: To: Salman, Josh Subject: PRA Request 2020-04935 ... · 7/1/2020 · Dear Josh Salman, Thank...
From:To: Salman, JoshSubject: PRA Request 2020-04935Date: Wednesday, July 1, 2020 10:12:20 AMAttachments: 2020-07-01 PRA Request 2020-04935.pdf
Re: PRA Request 2020-04935 Dear Josh Salman, Thank you for your patience. The documents pertaining to your request are attached (CAP001-CAP113). Personal information has been redacted pursuant to 1 V.S.A. § 317(c)(7) and other provisionsprotecting private information submitted to State government. A list of exemptions is available atthis link: https://ago.vermont.gov/public-record-act-exemptions/ To the extent you feel information has been withheld in error, you may appeal to the DeputyAttorney General, Joshua Diamond. Such appeal should be in writing:
Josh Diamond Deputy Attorney General
Office of the Attorney General109 State StreetMontpelier, VT 05609-1001
Thank you for contacting the Vermont Attorney General's Office. Sincerely,
Complaint Specialist Consumer Assistance ProgramOffice of the Attorney GeneralMailing Address:109 State StreetMontpelier, VT 05609-1001 Phone: 800-649-2424Email: [email protected]
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02
13
6
X Com-
plaint
3/16/
2020
Price Gouging
Walmart website - trying to send her father
Listed at $788.99 and usually $12.
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Joelle Palmer V
T
WALMART | Phone:
8009256278 |
Address: 702 SW 8th
Street, Bentonville AR
V
T
AG
20-
02
23
3
X Com-
plaint
3/19/
2020
Consumer believes she due to the corona virus so she is going
to be moving somewhere else but is unable to get movers until the second week in April. She is not sure
what her options are.
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Betty Paquett
e
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AG
20-
02
35
8
X 2020-
03605 -
Moro,
Lorenza
(Rutlan
d Town
Water
District
No.6)
CAP
Com-
plaint
3/22/
2020
3/13/
2020
Consumer is concerned
but they didn't get back to her in time. Is concerned about
.
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Moro,
Lorenza |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Rutland
VT
Rutland Town Water
District No. 6 |
Address: c/o Kirsten
Hathaway, 181 Business
Rte 4, Center Rutland VT
CAP001 PRA 2020-04935
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AG
20-
02
39
9
X Com-
plaint
3/30/
2020
I paid $700 on the first of February to break a lease with JT's Property Management, Landlord Gehn Fujii
for a property in Burlington for which I was renting a room out of.
I even paid another $650 at their request for the month of March, after having already moved out,
because they told me I was liable for the rent (in spite of the fee) until I found a replacement.
I found over 8 different individuals who were interested in taking over. One of them even already
submitted a deposit, and the property manager contacted me directly to confirm that I was "all set".
My old roommate had a cough, mentioned it to the property manager, who told me that it spooked her
and so she wouldn't be holding more viewings, and would be telling any potential replacements as well as
the person already committed that there was a likely COVID case in the house- based on no evidence. She
said I must continue paying them in spite of having paid to break the lease, etc., and seeing as I already
moved and am renting elsewhere at this point I absolutely cannot afford to do
. I asked her if she could use my security deposit (which they STILL haven't
returned to me) for April's rent, which I don't think I should even be paying, and she told me she didn't
think so.
I wrote out as detailed a letter to send to them, which I will copy and paste below, but I decided against it.
I decided against this because I am concerned they might attempt to retaliate against me.
I texted the property manager that I may consult with this office for guidance, and she accused me of
"threatening" her with "the lawyer card".
I am not sure how to proceed with this, I have been a great tenant, always paid my rent early,
. The situation is summarized in more detail below:
The payment made to the rental company in order to begin the process of breaking my lease totaled $700,
per bank records, as of the 5th of February.
This sum does not include the additional $650 paid to the company for the month of March. I initially
spent my own funds to place advertising in the Front Porch Forum newsletter as well as two Facebook
housing marketplaces, doing as much of the work to find a replacement as was possible.
Additionally, as of the 24th of March, I was informed, via text, that a full deposit for the property had been
accepted, in addition to the application and initial fee, from the new tenant.
The text received on the 24th could be reasonably interpreted as the official notice- on the grounds that it
was the only notice or means of communicating said information- that a replacement had been found, and
a payment received on behalf of the rental company which extended beyond merely accepting an
application fee.
Further affirmative communication occurred, it was stated the lease would be moved forward with, and as
such, with the assurance of your rental company, I completed my new deposit on a property elsewhere.
My "Renttrack" user account additionally reflects these changes, the header stating as of two days ago,
"Finished Lease". (Image Attached)
Moving on, Section 9, page six of the renewed lease states under the heading:
"Subleasing or Change of roommate" -
"Landlord's acceptance shall not be unreasonably withheld".
I have done everything within reasonable limits to find, identify and connect a suitable replacement with
the company. This replacement then went on to meet all requirements sufficiently, and further committed
to this property through submitting a final deposit. I was notified of this and the communication was
intended to inform her that she had been replaced.
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2020
Covid - 19
and her landlord keeps asking if she wants to renew her lease in July she
doesn't know the answer right now but feels her landlord will try and show the apartment which he can't
do because
Hi, my name is Nicole. Racak o r a c i c o t I'm . I'm a renter in South
Royalton off with Ferguson management with the business owner is Eric Jacobs and I they're demanding to
know now about whether I want to return my lease which isn't up till the end of July and they're talking
about showings and things it's not safe to have anyone come into my apartment. I'm
I don't
feel like I can make that decision right now and also because I feel like if I say don't want to come back
here they're going to have people try to have people come into my apartment and demand that I vacate
which I obviously can't do [REDACTED]. Thank you.
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Nicole Racicot V
T
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on
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ement
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2020
Hello, my name is Justin Amidon. I live in Kirby Vermont. I've been my house payment
through mortgage mortgage company out of Dallas Texas named Daniel savings.
phone number is [REDACTED]. Again, this is Justin Emmett on And in regards of colonial mortgage
company had a Dallas, Texas. Their phone number is one 809-376-0042 again,
Please get back to me. Thank you. Bye.
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Justin Amidon Kirby V
T
AG
20-
03
07
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X Com-
plaint
3/20/
2020
Price Gouging
I am writing as a concerned citizen of Vermont. I am currently one of the Vermonter’s who is,
After yesterday’s news, my prescription that I count on to be able to function has gone from about $30 a
month to $500 a month. I would respectfully request that something be done about this. Isn’t this price
gouging?
Thank you for your consideration.
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Van
Tine
Burling
ton
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I, Stanton K. Payne II am writing to inform you that I have been growing frustrated with Fraga & Lilja CPAs
in Middlebury. I submitted my tax paperwork to them around the 20th of February of this year in person at
the office before the stay home, stay safe order has been enacted. Even before the COVID-19 outbreak,
their CPA's have been working from home and they have been working on my paperwork long enough in
order have them returned to me. I have tried to touch base with them several times by calling them at this
number, [REDACTED] and leaving them messages on their answering systems since March 6th up until
today, 22nd of April 2020. Their answering systems is now full and they have not returned my phone calls.
I have sent them 4 or 5 emails to touch base with them and recieved only one reply, but they did not
confirm that my tax paperwork is done. I would like for them to touch base with me and let me know
whether my paperwork is still in possession of one of the CPA's in office or at home or if they have
completed my paperwork and mailed them back to me. If they have mailed them back to me, I fear that
my paperwork may have been lost in the mail.
I have had no problem with the business in the past, but I am concerned about how they are operating the
business during the COVID-19 outbreak. I would like your office to look into this issue and possibly find out
what is really going on. I really don't want to hurt the business, but I question their professionalism on
their handling of clients tax paperwork and other businesses this year during the COVID-19 outbreak.
The best way to contact me is via email at [REDACTED] or reaching me in the mornings via phone at
[REDACTED]
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Stanto
n
Payne V
T
Fraga
& Lilja
CPAs
AG
20-
03
73
1
X Com-
plaint
5/12/
2020
Webform intake to ago.info: Good morning. A
. They called February 6 and on the tenth when I told them to not call me as I was at work. Then
again at my place of work on February the 12th. I called them back on my day off seeking to have my
be rehabilitated and I sent them a request for email only correspondence and then
emailed them my request to have my per federal law. They did not reply. I then called in
april and said due to the covid shutdown I once the federal grace
period wore off and the school (Norwich University) reopened. They again did not reply and sent me a
letter dated April 22 that I received yesterday the 11th. They are stating that they won't
which is what I do not wish to do. Please
advise on what I should do. I feel they violated cpr 104 by not calling my home phone line in Jericho first
then harrassing me on the phone calling multipul times in a week and once right after I told them not to
call me at work. They are also being verry resistive and non compliant t
per my rights under federal law regarding Please advise on what I can do here. Thanks n
companion
Web
site
Nikola
s
Compan
ion
Jericho V
T
546
5
CAP013 PRA 2020-04935
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X Scam
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4/20/
2020
Hi! I had called last year because we were getting calls that people (who were never clients and claim to be
out of state) were being charged 93.47 and they wanted refunds. This seemed fishy, we had no record of
any connection/payments or such charges so assumed scams. This died down for the rest of the year. Then
with the COVID stuff happening we have been getting calls frequently (a few each week) stating that
people were getting charged and that there was the name whole health nutrition on their bank statement.
Again we have no record of any such transactions and people are only finding our website from the
"name" on their cc statement. So either someone is using our name without consent to "steal" from others
or we are still trying to be tricked into reimbursing people for false purchases? Someone was very
convincing and sounded legit and suggested we contact the AG office (which we had done before so this is
casting more doubt on us being scammed, and that someone else is using our name to commit a crime?)
I checked our credit report and don't see any odd activity so there is nothing going on with our EIN but the
last person threatened to call the BBB on us (even though it wasn't us!) and we have no clue what is going
on. So it seems that someone else is using our name when scamming others. There is a supplement
company that I found when googling our business name called Whole Health. The calls we are getting are
for supplement subscription or for no description at all. I don't know if this is the company that is using the
name WHOLE HEALTH NUTRITION on the bank statements when running cc cards? But people are calling
us and thinking we have something to do with this since we have to top SEO when you google that name. If
someone could call me when you have a chance that would be great. We have record of a bunch of the
calls but really don't know where to go from here. I am not sure if others are being taken advantage of or if
it is us who someone is trying to take advantage of.
Thanks for your help in advance.
Sincerely,
Leslie Langevin
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Leslie Langevi
n
V
T
Scam of Businesses -
Imposter of Business
Personnel
(impersonates biz
rep/owner/CEO/Boss/ot
her rep. of business)
V
T
AG
20-
03
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X Questio
ns
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2020
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emai
l
V
T
V
T
AG
20-
03
77
4
X Com-
plaint
5/20/
2020
. We paid for a monument and nothing has been done about it yet. I
need a callback. Whenever I call I get the covid 19 response. I want it in before Memorial day but I cannot
get any response back.
Phon
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Roger Bonita Plainsfi
eld
N
H
Twin
State
Monu
ments
White
River
Junctio
n
V
T
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03
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X 2020-
04843 -
Kerschn
er,
Richard
(J. Abair
Roofing
and
Constru
ction)
CAP
Com-
plaint
5/16/
2020
In the fall of 2018, I observed Mr. Abair and his crew replacing a roof on a house in the village of North
Ferrisburgh. I occasionally observed their work for a few days and was impressed by the apparent quality
of their work and how neatly they maintained the work site. I spoke with Mr. Abair and requested he visit
my house and provide an estimate for re-roofing my house, shed and garage.
On December 26, 2018, Mr. Abair visited my house and provided a detailed written estimate for the
requested roof replacement. The cost was $15,750 I could not afford to proceed at that time.
On September 23, 2019, I contacted Mr. Abair again by email and told him I was ready to have my house
reroofed. I requested references and he sent a list by email on September 25. I checked his references on
Thumbtack and a few other online construction sites and all were positive, some being very good.
On October 2, Mr. Abair again visited my house. We discussed the project and he confirmed that he could
do the work for $16,650. He offering a discount of $1500 if he could do the work over the winter resulting
in a price of $15,150. He assured me that doing the work during cold weather would not compromise the
quality of the work or materials. I questioned the application of rubber membrane on the porch roofs
during cold weather. He agreed the rubber roofing material would be easier to work with in the Spring and
that he may wait for the warmer weather to do the porch roofs. We discussed the use of zinc strips across
the peaks of the north slopes to prevent moss and mildew growth on those roofs that receive little sun. I
told Mr. Abair that the work could be done any time over the Winter or even into the Spring.
Mr. Abair modified both our copies of the 2018 estimate by adding the following notes in black ink to the
12/26/18 estimate that was hand-written in blue ink:
(1) Work to be done Dec 10-20th, 2019 Weather Permitting
(2) Note: using reinforced rubber and 100’ zinc strip
(3) $15,150.00, $1500.00 discount winter
We then both signed the annotated written estimate.
Mr. Abair requested payment for 50% of the project cost. I gave him a check for $7575 (Check Mr.
Abair gave me a receipt, No. 369509, dated 10/02/19. The check was cashed within 2 hours. The estimate
and receipt are provided as Attachment 1. All attachments sent by email.
Mr. Abair did not contact me or show up on December 10, 2019, to start the roofing project. On December
20, I sent him an email inquiring as to when he planned to begin reroofing my house and specifying Onyx
Black Owens Corning Tru Definition Duration Shingles selected from a brochure he had provided on his Oct
2 visit.
On January 3, 2020, Mr. Abair responded with an email stating that he should be able to get to my roof in
about two weeks. He again asked for confirmation of the Onyx Black shingles. I immediately replied to his
email verifying the shingle color and commented that we looked forward to seeing him in a few weeks. A
copy of all the emails is provided (Attachment 2).
Mr. Abair did not contact me or show up within the two weeks. Then the Covid-19 hit and everything shut
down. On March 12, I sent him an email saying that all the snow was off my roofs and asking when he
might start the project. On March 16, Mr. Abair responded by email “It’s looking like the second week in
April. If that doesn’t work please let me know.” I responded that would work. He did not show up during
the second week of April.
On April 21, I sent him an email again asking for a start date. I received no reply to that email. I have
emailed and called him and left messages several times through the end of April. He has not responded to
any emails or returned any of my calls. His last communication to me was the March 16 email.
The last week of April, I again searched the internet home improvement web sites where I had originally
checked Mr. Abair’s references, notably Thumbtack.com and Porch.com. There were few ratings from
2019 and the latest by Joe W. was not good. He posted his phone number and welcomed calls of inquiry
about Mr. Abair. I called Joe and he informed me that Mr. Abair was being brought up on fraud charges
through the Milton Police Department (see copy of Milton Police Department Facebook post below). He
advised I contact Milton Police Detective Hendry. Detective Hendry informed me that there was an
ongoing investigation and advised I submit a report to the police serving Ferrisburgh, Vermont where this
fraud occurred. He also informed me that the Vermont Attorney General’s office is investigating numerous
similar accusations of fraud by Mr. Abair and advised I contact Ted Hobson at the AG’s Office and file a
report with the Vermont AG.
On May 2, I wrote a letter to Mr. Abair requesting that he contact me so we can arrange for him to finish at
Web
site
Kerschner,
Richard |
Phone:
[REDACTED
] |
Address:
[REDACTED
]
Ferrisburg
VT
J. Abair Roofing and
Construction aka Jason
Abair | Phone: (802)
582-8365 | Address:
361 Rte 7 , Milton VT
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least the part of my project I have already paid for (Attachment 3). I emailed him the letter and sent it by
USPS. I have had no response to either the email or the letter to date of this report.
From the January 21, 2020, Milton Police Department Facebook page:
Milton Police Department
January 21 ·
Press Release
Name: Jason Abair
Date/Time: January 21, 2020
Offense: Home Improvement Fraud
Case Number: 19MT009291
Investigating Officer: Detective Hendry
Summary:
On December 19, 2019, the Milton Police Department received multiple Com-
plaints about possible Home Improvement Frauds from residents of Milton and other Chittenden County
towns.
Throughout an investigation, it was determined that Jason Abair, age 40, of Milton had committed the
offense of Home Improvement Fraud, and in total six victims had been identified.
Abair was cited for Home Improvement Fraud and will be arraigned in court on a later date.
Milton Police Department asks that anyone with information on this case please contact us at 802-893-
2424
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X 2020-
04408 -
Douglas
,
Chelsea
(Full
Circle
Propert
y
Manage
ment)
CAP
Com-
plaint
4/17/
2020
3/30/
2020
Consumer is having issues with lease during pandemic and requests additional time to complete lease
processes.
Began the process of purchasing a home shortly before COVID-19. As a result of the stay at home order the
Town Office of Georgia is closed and unable to do our title work required to close on the mortgage. Before
COVID our closing date was 5/8 and we would be out no problem before our lease end date of 5/28.
However, that is no longer the case. At this time the Town Office will remained closed until May 15th. We
called Full Circle Property Management and explained our unique situation. They already wanted 60 day
notice of renewal rather than the required 30 day and the delay is out of our hands. They refused to work
with us or have month to month lease during the pandemic. After consultation with our attorney and
tenants rights group we gave our notice to not extend our lease past May 28th. However, if we don\'t
close on the home before then . We have never been late with
rent are both blessed to be essential workers and just looking for some understanding during these
difficult times.
Web
site
Douglas,
Chelsea |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Essex VT
Full Circle Property
Management |
Phone: (802) 864-5200
| Address: 346
Shelburne Road,
Burlington VT
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WB
20-
00
38
4
X 2020-
04251 -
) CAP
Com-
plaint
4/18/
2020
4/11/
2020
Web
site
|
Phone:
[REDACTED
] |
Address:
[REDACTED
] Fairfax VT
Scam Work At
Home/Mystery
Shopper/other similar
scam Job Opportunity
CAP022 PRA 2020-04935
24
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6
X 2020-
04555 -
Com-
plaint
4/28/
2020
3/6/2
020
Consumer reports leased vehicle and then endured hardship that makes her unable to utilize the
car
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entire month of May as well- making me that Lee is/will retaliate against me simply for
raising defense to possible eviction and reasonably denying entry due to COVID-19).
All 11 statements transcribed above are one situation. A second situation I would like to issue Com-
plaint on is that on 10/03/2019 Lee Fitzgerald-Pierce emailed me in response to raising severe concern of
my lack of full access to heat "i think you are over reacting... I think it is best if you look for another
apartment... i will send out your notice to vacate today". According to what I have read on
vermontjudiciary.org under Affirmative Defenses - I believe Lee\'s violation falls under "started the
eviction process after you complained".
And my final Com-
plaint I would like to submit is that it is my understanding that according to Vermont Laws, listings for
potential renters/home buyers cannot discriminate and cannot make statements such as "perfect for a
couple", "great for a small family" etc as it is discriminating in nature and can deter or prevent potential
renters/home buyers from renting/buying. Currently, on Century 21 Farm & Forest\'s website, Lee
Fitzgerald-Pierce has a listing I screenshot for a property and she published "Traveling Medical
Professionals...this ones for you ...". I believe this may be more inappropriate/possible illegal conduct that
warrants investigation/consequence.
I am considering seeking legal action in order to obtain compensation for throughout the
process of dealing with Lee Fitzgerald-Pierce but am open to the idea of settlement being reached outside
of court as well as the opportunity for the owner(s) of Century 21 Farm & Forest Realty to reach out to me
to apologize for what I\'ve had to go through and possibly offer something themselves such as paying for
movers if I\'m able to successfully find a new place to live and or other reasonable modes of compensation
for I\'ve endured due to their employee\'s Lee Fitzgerald-Pierce\'s actions.
WB
20-
00
49
7
X Com-
plaint
5/19/
2020
5/15/
2020
Quicken Loans, LLC refused to make a COVID accommodation to allow the borrowers attorney to serve as
POA for a remote closing under the VT Governor\'s "stay at home mandate" and refused to make a COVID
accommodation to waive an internal three day notice requirement, even though Fannie Mae and Freddie
Mac have specifically relaxed these guidelines for remote closings during COVID. The purchasers were
essential workers - traveling RNs - in separate states, purchasing a home in VT. The sellers were and
individuals moving out of state. Quicken\'s failure to make these accommodations caused undue
hardship and suffering for all parties involved.
Web
site
Julia J. Compag
na, Esq.
Morris
ville
V
T
566
1
QUICKEN LOANS |
Address: 30600
Telegraph Road, Suite
2345, Bingham Farms
MI
CAP026 PRA 2020-04935
28
AG
20-
03
81
1
X 2020-
04847 -
Sargent
, Mary
(Starpoi
nt
Resort
Group,
Inc.)
CAP
Com-
plaint
5/19/
2020
I am writing to document my concerns which I discussed with Katherine this morning.
While on vacation, on February 9, 2020, I attended a presentation at Starpoint Pines Resort in Sedona
Arizona with two friends who are RCI timeshare members, regarding Sapphire Resorts timeshare
membership. RCI partners with Sapphire.
After the presentation we sat down with a woman named Josie to discuss signing up with Sapphire.
She asked another individual, whose name I didn't recall, but was later informed was Lloyd, to join us to
encourage me to sign up. They were offering an incentive for signing a 3 day trip for two including airfare
to Hawaii or two locations in Mexico. When discussing the trip to Hawaii, I told them a three day trip
wasn't worth it for me as I live in Vermont. The man stated it would include airfare to and from Hawaii and
he would give me extra points to extend my stay for 7 extra days which would be a total of 10 days. That
is the only reason I agreed to sign up as a Sapphire member for the price quoted of $5395 including a $600
deposit and $494 annual membership fee. My two friends were with me during this entire process as
witnesses to what he told me.
It was also not mentioned during this meeting that I would have 10 days to cancel after signing up.
I was on vacation and did not study the paperwork until I returned home on February 20. This process was
extremely fast paced which I feel was done so intentionally. I am an [REDACTED] and f
by the individuals who worked with me during this process.
I have had several phone conversations with individuals in Sapphire's office in Las Vegas, Nevada regarding
this matter since returning home to Vermont, mostly with:
Kristeena Vasquez
New Member Engagement Agent
Starpoint Resort Group, Inc.
235 E. Warm Springs Road
Las Vegas, NV 89119
Phone: 855-782-7856
I was initially asked to send an email explaining what took place in Arizona. I was told that "Lloyd"
should not have offered me the extra points for the trip to Hawaii as it is done by a third party and can't be
changed. I was eventually offered, because of what he told me, an 8 day, 7 night trip to Hawaii for me and
guest but would not include airfare.
I asked to have this offer in writing but have not received anything thus far. Each time I call I am told it is
being worked on but due to the corona virus it hasn't been completed by the legal department.
I have paid $5395, $600 and $305 thus far. The $305 is partial payment of the first year membership of
$848.90.
I will send copies of everything I signed and received while in Arizona with a copy of this email and the one
I sent to Kristeena Vasquez.
Thank you for any assistance you can give me to resolve this situation.
Sincerely,
Mary J. Sargent
South Burlington, VT
05403
Phone:
E-
SARGENT,
MARY J |
Phone:
[REDACTED
] |
Address:
[REDACTED
] SOUTH
BURLINGT
ON VT
Starpoint Resort Group,
Inc. | Phone:
8444727744 |
Address: 235 E Warm
Springs Rd STE 107, Las
Vegas NV
CAP028 PRA 2020-04935
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AG
20-
02
14
9
Com-
plaint
3/16/
2020
Price Gouging
Today I had some spare time and felt obligated to report sellers on Ebay who are price gouging
necessities. I only do this because I can't find it in my heart to condone it. I found a seller who is selling
Toilet paper and lysol products at very high prices and excessive shipping.
The seller has her name listed so I looked her up and found her to be a pharmacist tech/student at her
local drug store in Colchester Vermont.
I wanted to alert you of this and my heart goes out to those who are paying her $48.00 plus shipping for
a 8 ct. package of tissue. And of course, the many others on Ebay and elsewhere.
This is a traumatic time for everyone so I hope I have done the right thing by contacting you.
Thank you
Janet Schminkey
E-
Janet Schmink
ey
V
T
V
T
AG
20-
02
19
9
Com-
plaint
3/14/
2020
Price Gouging
Hi my name Lynette Watson. My phone number is [REDACTED] and I am calling to report price gauging at
the Rite Aid pharmacy in Springfield, Vermont. I went in looking for toilet paper and found 4 rolls of toilet
paper, not name-brand toilet paper, for $9.49 and then for 6 rolls, $12.99. I asked to speak to the
manager, I was refused that, and I told them that I would be reporting this, that this is not what we expect
in our community. If you could please investigate this, I would greatly appreciate it. Thank you.
Phon
e-
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emai
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Lynett
e
Watson V
T
Rite
Aid
Pharm
acy
Springf
ield
V
T
AG
20-
02
22
6
Com-
plaint
3/19/
2020
Calling again - is WeHelpInc. legitimate?
email material in AG20-02226 received mail folder
Phon
e-
Voic
emai
l
Cynthi
a
ONeill V
T
V
T
AG
20-
02
24
4
Com-
plaint
3/19/
2020
COVID 19 Daycare
I have a question about child care centers. My daughters daycare center, along with several others as I
have seen on facebook, are continuing to make the clients pay even though the day care is closed because
of the Governors action. They are being told if they do not continue to pay they will not hold their spot in
the center when this is all over.
So basically the centers want to continue to get their money and get paid even when the parents cannot
work because they have no child care so they don't have any income themself. They are getting hit twice.
Is this legal for them to force people to pay for services they are not providing? Can something be done
about this?
Phon
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Voic
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Martin Ploof Grand
Isle
V
T
V
T
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AG
20-
02
24
7
Com-
plaint
3/18/
2020
Price Gouging
I believe that this CVS may be price gouging certain personal health items that are in high demand related
to the Coronavirus.
CVS advertises "Charmin Essentials Soft Toilet Paper 6 Mega Rolls" for $7.49 on their website. Today when
my partner purchased a pack at the store in South Burlington, she was charged $11.79 pre-tax.
This $4.30 difference in price is a 57% increase in price. Toilet paper is in high demand amid fear of the
COVID-19 Coronavirus, but I believe that such a price increase unfairly takes advantage of the public during
a time of stress. We do have receipts showing the price and item name. I would be happy to provide a
photo, but do not want to attach it to the Com-
plaint at this time due to other personal information on the receipt.
4.30
I would like the AG's office to follow up an ensure that retailers in Vermont are not price gouging essential
health supplies during a public health crisis.
E-
Joseph Tomlins
on
V
T
CVS South
Burling
ton
V
T
AG
20-
02
26
2
Com-
plaint
3/20/
2020
Com-
plaint about misleading interest rate at 802 Hyundai in Mtpr/Barre, the interest rate is 1.9%, while
Burlington Auto is .9.
Saw ad this morning. 1.9% interest rate on their vehicle. $190. He is concerned that 1.9% interest actually
means 190% interest and believes that it should say .019% interest if it were to really be 1.9% interest.
Says first New England Subaru of New England had been showing the ads and now it's local dealers. Has
seen on 22, 22 and WCAX and ABC local 22.
Also wanted to share that he believes cash transactions should be banned due to the coronavirus.
Phon
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emai
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Berner
d
Ruel V
T
V
T
AG
20-
02
26
3
COVID-
19
3/20/
2020
Consumer has a question regarding free propane due to corona virus said president Trump stated that if
you're low on propane companies have to give yu some. He is a customer of Amerigas in Barre.3/23-
Consumer left two msgs requesting a call back.
Phon
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l
Robert Clark V
T
V
T
AG
20-
02
28
8
Com-
plaint
3/23/
2020
COVID 19
Are the owners of the High Hill Inn in E. Mtpr, VT. Says spoke to John at Governor's Office
.Says use Evo
Merchant Svcs for processor. Just found out today that they are holding 10% or cash flow b/c of
Coronavirus. Says is not fair b/c ppl are canceling their reservations and they sent out a msg that the credit
card companies are holding 10% b/c of the Coronavirus. Number of Merchant Services is 888-860-7808.
Says filling out SBA loans is also not going well b/c their system is overloaded and they aren't accepting
MAC systems.
Phon
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Voic
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High
Hill
Inn
East
Montp
elier
V
T
V
T
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31
4
2020-
03518 -
Farkas,
Michell
e
(Americ
an
Airlines
) CAP
Com-
plaint
3/11/
2020
Consumer purchased tickets through the airline for an admitted students day which was canceled.
American has put in a policy to allow people to move their tickets to a later date due to the corona virus -
they claim since she purchased them in February this does not apply.
Mail Farkas,
Michelle |
Address:
[REDACTED
],
Burlington
VT
AG
20-
02
31
5
Com-
plaint
3/24/
2020
Price Gouging
Consumer got an email from their optometrist offering to sell to patients four different disinfect sprays for
eyes, hands and surfaces.
Claims it will work on covid 19 virus. Product prices seem very high.
Phon
e-
Voic
emai
l
Jessica V
T
V
T
AG
20-
02
31
6
Com-
plaint
3/24/
2020
Scam. Email. COVID 19
Family Prepping - advertising sale of face masks
Phon
e-
Voic
emai
l
Henrie
tta
Splain V
T
AG
20-
02
31
8
Com-
plaint
3/24/
2020
Maplefields - regional manager named Willie with a no trespass order because he coughed and made a
reference to the corona virus and he was served by two armed police officers. Expected the Ag's office to
do something - call them and say he can't do this to people.
Phon
e-
Voic
emai
l
AG
20-
02
31
9
Corresp
ondence
3/24/
2020
COVID 19
Wants a statement from our office about how stores are not taking American Legal Tender especially Jolly
and SP Collins?
Phon
e-
Voic
emai
l
Shawn V
T
AG
20-
02
32
1
Com-
plaint
3/24/
2020
Price Gouging.
Delivery fee was $5 and now it's $10 - can't leave the house and have a child who needs medicine.
Phon
e-
Voic
emai
l
Morah Chowni
ng
V
T
Valley
Messe
nger
Pharm
acy
AG
20-
02
32
9
Com-
plaint
3/24/
2020
Com-
plaint against hoarding - not able to find toilet paper anywhere.
Phon
e-
Voic
emai
l
Doug Carpent
er
V
T
V
T
AG
20-
02
33
2
Com-
plaint
3/25/
2020
COVID 19
Wants a statement from our office about how stores are not taking American Legal Tender especially Jolly
and SP Collins? 48
Phon
e-
Voic
emai
l
Lisa Seigle V
T
V
T
CAP032 PRA 2020-04935
33
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AG
20-
02
34
3
Com-
plaint
3/25/
2020
Consumer's husband works at and he is being ordered to continue to report to work
- wants to know if this is appropriate and allowed?
Phon
e-
Voic
emai
l
Ashley Wright V
T
V
T
AG
20-
02
34
8
Com-
plaint
3/26/
2020
Why is Norwich still open and allowing staff and students on campus? Phon
e-
Voic
emai
l
Mario
n
Nelson V
T
V
T
AG
20-
02
35
1
Com-
plaint
3/26/
2020
Scam. Phone Debt Relief
2 calls - Hardship loan program for up to $55,000. No mention of COVID19.
Phon
e-
Voic
emai
l
Virgini
a
Bogni-
LeMay
V
T
Scam Debt Relief
(GENERAL)
Relief/Settlement/Adjus
tment/Consolidation
V
T
AG
20-
02
35
5
Com-
plaint
3/20/
2020
Message can an unregistered day care insist on payment after they close to hold a spot for future care?
also can they insist on their 2 wk notice and pay after they make the decision to close, in the event the
child is not returning??
Phon
e-
Voic
emai
l
Ann Dandur
and
V
T
V
T
AG
20-
02
35
6
Questio
ns
3/20/
2020
I have a small business and am right now due to Covid
I paid my rent for March but I’m about upcoming month and insurance as well.
I’d like to offer some new product at a low cost to my customers and if I could to
place a huge order I could offer my customers a discount or even some free
Please let me know where to go for help
Thanks
Betty
E-
Betty V
T
V
T
AG
20-
02
36
3
Com-
plaint
3/26/
2020
Received a call from her insurance company asking if she wanted to make an adjustment to her plan.
Consumer believes they are targeting to get them to cash out their plans now so they don't have to
pay out due to covid-19. Is this related to COVID19?
Phon
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l
Susan V
T
AG
20-
02
36
4
Com-
plaint
3/26/
2020
Broke her apartment lease two months ago, agreed to pay for the two months and found a subletter.
Subletter paid the deposit and is now being told someone in the building has tested positive for COVID19
and the landlord is not letting anyone move in. She was told she is responsible for the rest of the rent
under the lease agreement.
Phon
e-
Voic
emai
l
Kayla V
T
V
T
AG
20-
02
36
6
Com-
plaint
3/26/
2020
price gouging - cleaning supplies on ebay are overpriced. Phon
e-
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emai
l
Hazel V
T
V
T
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34
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AG
20-
02
36
8
Com-
plaint
3/26/
2020
Price Gouging at Dollar General
Price of eggs doubled
Phon
e-
Voic
emai
l
Paul Pike V
T
V
T
AG
20-
02
37
0
Com-
plaint
3/26/
2020
Her family owns a small business and the bank agreed to ,
Excavating Business
Phon
e-
Voic
emai
l
Caroly
n
Richfor
d
V
T
V
T
AG
20-
02
37
2
COVID-
19
3/26/
2020
He is being charged for a service he is not receiving - Daycare related due to Covid-19. Phon
e-
Voic
emai
l
James Gorham V
T
V
T
AG
20-
02
37
7
Corresp
ondence
3/27/
2020
says rec'd a call back from us, requesting more information. Says emailed two pictures of some of the
cleaning stuff they were trying to sell on there. Says is not sure if got the right CAP email address, so if we
don't get her email, we can email her at [REDACTED]
Did not leave call back number.
Phon
e-
Voic
emai
l
Hazel Hillier V
T
V
T
AG
20-
02
37
8
Com-
plaint
3/27/
2020
Price Gouging:Says received a call for hand sanitizer for sale from the "Fastenal Company" in Rutland for
$135 for a 1 gallon jug of Purrell hand sanitizer. Solicitor's number is 802-747-7722
Phon
e
Busine
ss
calling
V
T
V
T
AG
20-
02
38
0
Com-
plaint
3/27/
2020
Price Gouging Chittenden Solid Waste District.Check out their website. Former rate used to be $2.75 per
bag and you can bring up to 4 bags. Now charging a flat fee of $10 whether you bring 1 or 4 bags.
Phon
e-
Voic
emai
l
Bruce Palmer V
T
AG
20-
02
38
5
Com-
plaint
3/27/
2020
Cubesmart - self storage unit monthly rate from $73 to $81. Is this price gouging. Phon
e-
Voic
emai
l
Rolan
d
Lyon V
T
AG
20-
02
38
9
Com-
plaint
3/26/
2020
It would appear that gas prices at the pump are way out of line. With crude oil tanking and gasoline falling
it would seem that the pump prices at 2.199 are in the neighborhood of 1.00 to high. API will give the
prices. We are getting beat up enough without being ripped off for gas too. Please look into this.
E-
Steph
en
Huestis V
T
V
T
AG
20-
02
39
1
Scam
Report
3/30/
2020
scam. online. benefits fraud
Says heard TJ on VT Edition about scams. Says reminded of something that happened in Addison County.
Says someone put in a request for support and submitted it twice and volunteer identified they had seen
the same request in Brooklyn NY document. The name of the person who submitted it is
[REDACTED], phone: [REDACTED]. They also provided a paypal account and cash up id.
Phon
e-
Voic
emai
l
Amy Mason Weybri
dge
V
T
Scam benefits fraud
(such as someone
misrepresenting
situation or submitting
several applications)
V
T
CAP034 PRA 2020-04935
35
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ame
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dre
ss
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y
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e
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AG
20-
02
39
3
Scam
Report
3/30/
2020
Scam. online. Craigslist property listing scam
Says had a person by the name of Gordon Silvino, claiming he was the landlord of a camp at 32 Spaulding
East Shore in Colchester, VT. He asked them to deposit first and last mo. rent, pet dep., cleaning fee,
security dep. into bank account and would not speak to anyone. Called town office and found the
property is owned by Gordon and Beverly Watson who are renting the 32 Spaulding East Shore property
under RVBO. Did notify them via RVBO of the issue. They have not responded yet. Says has name of the
scammer's account.
Has acct no and routing number to send payment to. Also said it was called Silvino Tapia Bank, Bank of
America
[REDACTED]
They are in NC. Had friends in vicinity who went to look. It was unoccupied. Asked if friends could walk
thru. Said couldn't do walk thru b/d virus going around, couldn't grant access.
Phon
e-
Voic
emai
l
Kim Adayer
(?)
V
T
Scam Craigslist or other
Listing (Rental Scam)
V
T
AG
20-
02
39
5
Scam
Report
3/30/
2020
Scam. email. stimulus
Rec'd says needs to accept the beneficiary relief payment and referencing the COVID-19 tax relief
(stimulus)
Phon
e-
Voic
emai
l
Joann
e
Lund V
T
Scam Free Money
(GOVERNMENT
STIMULUS MONEY) -
NOT grants | Phone:
7148774451
V
T
AG
20-
02
39
7
Scam
Report
3/30/
2020
scam. email. Compromising video bribes, threats will give family COVID-19 if does not respond.
Has received three emails in the past two weeks, threatening to use password if didn't send them money.
Say they have a video of her and are observing her. One of them said something about getting her and her
whole family sick with the virus. Heard on the radio it's considered terrorism.
Phon
e-
Voic
emai
l
Heath
er
Davis V
T
scam bribe (claims
requires payment to
keep a secret (like
sextortionscam)-
sometimes bitcoin)
AG
20-
02
41
2
Questio
ns
3/30/
2020
Covid-19
Thomas called her at fife n drum motel 802-442-4074 received letter about compliance of shut down. He's
confused and concerned and not sure what to do.
Phon
e-
Voic
emai
l
Erika
from
Covid
19
Hotlin
e
V
T
AG
20-
02
41
3
Com-
plaint
3/30/
2020
File a Com-
plaint against Redding Farms Estate. Booked a reservation and paid in ull for 7500 for a group of 45 for a
retreat for April 24th-26th 2020. I tried to reschedule due to covid 19 and they said they were canceling
because I hadn't placed a deposit. They said I could lose deposit or reschedule for next April. Now asking
for a refund - and they are refusing.
Phon
e-
Voic
emai
l
Mary Donnoll
y
V
T
AG
20-
02
41
6
Com-
plaint
3/30/
2020
Price Gouging
Eggs have doubled in price in the Franklin County Area - Those who receive snap are not able to afford this.
Phon
e-
Voic
emai
l
Cindy Carbane
aou
Richfor
d
V
T
CAP035 PRA 2020-04935
37
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AG
20-
02
43
3
Questio
ns
3/31/
2020
Not sure if an email re: the SBA loan is real or a scam. Phon
e-
Voic
emai
l
David Evarts Willisto
n
V
T
V
T
AG
20-
02
43
9
Com-
plaint
3/31/
2020
Consumer wants to speak with somebody about an Air Bnb reservation cancellation Phon
e-
Voic
emai
l
Nancy Picna V
T
AG
20-
02
44
0
Citizen
Inquiry
3/31/
2020
Consumer wants to report a business being opened when they believe they shouldn't Phon
e-
Voic
emai
l
Shawn Giroux V
T
V
T
AG
20-
02
44
5
Com-
plaint
3/31/
2020
Governor EO Question
Construction going on in downtown St. Albans
[REDACTED]
Phon
e-
Voic
emai
l
John Bushey St.
Albans
V
T
V
T
AG
20-
02
44
7
Com-
plaint
3/31/
2020
CSWD Trash pricing
Hazard to hold onto trash for 3 months.
It will cost $15 and recycling will not be free.
Discrimination against people who do not generate alot of trash.
Phon
e-
Voic
emai
l
Daniel Hinesb
urg
V
T
V
T
AG
20-
02
45
2
Com-
plaint
3/31/
2020
Why is Peerless still open and operating. Why can they go to work and I can't Phon
e-
Voic
emai
l
Thoma
s
Dupre V
T
V
T
AG
20-
02
46
1
Com-
plaint
4/1/2
020
Mover won't move anyone until emergency order is up. Landlord offered up their moving company. on the
phone 3/31. she was too busy to send the lease. $3000 deposit. craigslist. NEDDE is rental company.
property manager involved. did not pay the deposit yet. filed form with Governor's Office. reported to
State Police. Property Owner: Nedde Real Estate Company, leasing agent Nikki Fitzcharles: [REDACTED].
Virginia Quesnel: [REDACTED]. Consumer is generally concerned that they are violating the Governor's
orders.
Consumer is trying to rent an apartment - the landlord is saying he has to move in today or he loses it.
Consumer does not want to move in due to Covid -19 and his movers aren't able to.
Phon
e-
Voic
emai
l
Frank Giacobb
i
V
T
V
T
CAP037 PRA 2020-04935
38
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dre
ss
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AG
20-
02
46
2
Com-
plaint
4/1/2
020
Consumer wants to report that landscapers from Fournier Landscaping are still working at Heritage Ford. Phon
e-
Voic
emai
l
AG
20-
02
46
8
Scam
Report
3/31/
2020
Scam. Email COVID 19
I am writing to you based on our online conference due to ongoing
(COVID-19) and I wish to inform you that UN Foundation has approved to
release your awaiting $4.5 Million USD as urgent as possible.
Please find the below email to contact Ms. Anshula Kant The Chief
Financial Officer of the World Bank Group
E-mail: [email protected]
Thanks and congratulations
Ms. Kristalina Georgieva
Managing Director International Monetary Fund (IMF)
E-
Weiner,
Howard |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Berlin VT
V
T
V
T
AG
20-
02
47
5
Com-
plaint
4/1/2
020
price gouging. CSWD. Phon
e-
Voic
emai
l
Daniel V
T
V
T
AG
20-
02
48
5
Questio
ns
4/1/2
020
Day care question Phon
e-
Voic
emai
l
Jason LaFlam V
T
V
T
CAP038 PRA 2020-04935
39
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ss
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e
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AG
20-
02
49
2
2020-
03748 -
Edrane
y,
Kellyn
(JT's
Real
Estate
Manage
ment)
CAP
Com-
plaint
3/26/
2020
Hi there- I am really hoping this office can help me with what feels like a very unfair situation.
Fast forward to a couple of days ago, and a woman signed on and paid her deposit. I was told I was
officially set, good to go, etc.
Fast forward to today- my rental company manager texts me at 10 PM saying
Really looking forward to any and all help, thanks.
K. Edraney
Web
site
Edraney,
Kellyn |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Barre VT
JT's Real Estate
Management |
Phone: 8025527368 |
Address: 70 S Winooski
Ave- #283, Burlington
VT
CAP039 PRA 2020-04935
40
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20-
02
49
4
2020-
03756 -
Donnell
y, Mary
(Readin
g Farms
Estate)
CAP
Com-
plaint
3/29/
2020
I found Reading Farms Estate on VRBO.com in Nov, 2019 and at that time made a reservation for April 24 -
26, 2020. My reservation was paid in full by the end of Jan. 2020.
I was to send a $5000 Security Deposit by check only 30 days prior to the reservation, which would have
been March 25, 2020.
I contact the estate on 3/16/2020 to inquire the status of the reservation in light of the COVID-19
pandemic and was told the owners had just returned from Europe, were self quarantining. Additionally,
that they were monitoring the situation and would be in touch to reschedule our reservation if we chose
to.
I did not hear from them again and contacted them again on 3/24/2020, the same day the Gov. of VT
declared the latest Executive Order, to discuss our options. I was hopeful that we could reschedule within
a reasonable time frame, but expected a refund, if not.
They did not respond. They then sent me an email on 3/26/2020 to stating that since they did not receive a
security deposit from me on 3/25/2020 my reservation was cancelled without refund.
I explained that I was still in compliance with the contract as at that time we still did not have a secured
date for our reservation.
They then asked me to wire them $5000 by the end of day on March 27th in order to reinstate my
reservation for April 24 - 26, 2020.
The Estate lodges up to 45 people and we are a group of 45. They cannot legally, morally or ethically
demand we keep this reserved date under the circumstances of a global pandemic.
I have sent an email demanding a full refund at this time for the health and safety of all parties.
Web
site
Donnelly,
Mary |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Hudson
NH
Reading Farms Estate |
Phone: 8024843333 |
Address: 188 Readings
Farm Rd , Reading VT
AG
20-
02
50
7
Com-
plaint
4/2/2
020
Price Gouging
Store is crossing off original prices and jacking up the prices. 18 roll pack of 1 ply toilet paper is now
$27.99.Other essential items also had their prices crossed out and marked with higher prices. will go back
in a day or two and take pictures and get more information to file a written Com-
plaint.
Phon
e-
Voic
emai
l
Jamie V
T
Mr. G's Winds
or
V
T
AG
20-
02
51
2
Com-
plaint
4/2/2
020
Price Gouging. Wife and relies on eggs for nutrition. Dollar General's price for a dozen eggs is $3.95
and it used to be $1.30. Will send the receipt and detailed information for the Barre store.
Phon
e-
Voic
emai
l
Jim V
T
Dollar
Genera
l -
Barre
74 South
Main
Street
Barre V
T
AG
20-
02
51
8
Com-
plaint
4/2/2
020
Price Gouging concern
Phon
e-
Voic
emai
l
James V
T
V
T
AG
20-
02
52
2
Com-
plaint
4/3/2
020
Was advised by 211 hotline to call CAP. Does not feel that Wal-Mart is complying with the Stay Home Stay
Safe order. Would like to explain when CAP calls back.
Phon
e-
Voic
emai
l
Robin Powers V
T
V
T
CAP040 PRA 2020-04935
41
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t
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ss
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AG
20-
02
52
4
Scam
Report
4/3/2
020
Scam. Calls. Phishing - personal information
I received a voice message at 3:46 pm April 2, 2020. Here is a transcript of the Voice message:
"This is Donna Corrigan from . I am calling to let you know your tax return is ready
to be mailed to you. I just need you to call me, please and confirm the address where you would like it
mailed. Our office number is 527-0505. Please keep in mind in light of the current situation of things. We
are working your irregular hours, but if you leave a message, I will get it and I will get it mailed to you.
Thank you. Our number is 527-0505."
I have no reason to believe that they would have my tax return as I have never dealt with
If they are legitimate and they do have my tax return then it has been submitted by someone
other than myself. The message requesting what address to mail it to is very suspicious, as there would be
no options other than my home address at [REDACTED] in Colchester VT.
I am reluctant to call them back, but I am fearful that they may have an alternate (scammed) number to
call and might get a scammed address to send the item to.
Please get back to me ASAP.
E-
Colches
ter
V
T
544
6
Scam Phishing (requests
to update personal info,
not money)
AG
20-
02
52
9
Com-
plaint
4/3/2
020
Says received information from a reliable source within Upper Valley Produce in WRJ,VT that there is a
positive test result and that person is still working and packing fruits and vegetables. They are touching
and part of the packing process.
Phon
e-
Voic
emai
l
ANONYMO
US,
ANONYMO
US
V
T
V
T
AG
20-
02
53
8
Com-
plaint
4/3/2
020
Price Gouging
Derby Country Store
Consumer said the price of eggs for a dozen was $4.36
Phon
e-
Voic
emai
l
AG
20-
02
54
7
Com-
plaint
4/6/2
020
price gouging. Walgreen's ad is not honoring sales in store -- Lysol liquid buy one get one. went from 3.99
to 4.99. then went up to 6.20. sugar price is also up. would not honor advertisement. Walgreen's in
Brattleboro
Phon
e-
Voic
emai
l
Kathy Gandria V
T
V
T
CAP041 PRA 2020-04935
42
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dre
ss
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AG
20-
02
54
9
Corresp
ondence
4/6/2
020
I just want to thank you for your help with our aggressive landlord. As we fixed one problem he (Landlord)
has created another. The enclosed attachment is Jason's termination letter. If the COVID-19 pandemic
goes into June can the Landlord make him move out?
Thanks again for your help.
Michael Carroll & Vicki Carroll
[REDACTED]Morrisville, Vt. 05661
[REDACTED]
E-
Micha
el and
Vicki
Carroll Morris
ville
V
T
566
1
V
T
AG
20-
02
55
7
Com-
plaint
4/6/2
020
Consumer purchased a thermometer online and after purchase they said they were out and she could not
get a refund. She believes this website is a scam and she lost money.
Phon
e-
Voic
emai
l
Marga
ret
Gilbert Essex V
T
AG
20-
02
55
8
Com-
plaint
4/6/2
020
Consumer's girlfriend works at and there's only 1 bathroom and they are still
required to go to work. Wants to know why they are still open due to stay home order as it's not essential.
Phon
e-
Voic
emai
l
David V
T
AG
20-
02
56
0
Com-
plaint
4/6/2
020
Consumer is calling regarding a campsite that is closed still charging rent and fees when they aren't able to
access it.
Phon
e-
Voic
emai
l
Arthur Bergero
n
V
T
AG
20-
02
56
5
Com-
plaint
4/6/2
020
CEO of an industrial LED lighting company, Advanced Illumination. wants to report that Amazon is selling a
product from China - claims it is a germ disinfectant light source. Amazon refuses to pull the product.
COVID-19
Phon
e-
Voic
emai
l
John Threlkill V
T
V
T
AG
20-
02
56
6
Com-
plaint
4/6/2
020
seasonal camper in Danville at Sugar Ridge Campground. received bill for entire season. beginning May 1.
feels the business is being irresponsible. scheduling potluck for the summer, acting as business as usual
and they are taking reservations. COVID-19
Phon
e-
Voic
emai
l
Heath
er
Payne V
T
V
T
AG
20-
02
57
3
Corresp
ondence
4/4/2
020
You can still go to VRBO and book a reservation online. My little town is still getting flooded by out of state
people who are not observing the quarantine. I thought the order was going to be enforced but clearly it is
not. Something needs to be done about it.
Web
site
Jascha Sonis V
T
V
T
CAP042 PRA 2020-04935
43
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t
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take
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AG
20-
02
57
9
Citizen
Inquiry
4/7/2
020
Trying to apply for assistance through the federal program and needed a certificate of good standing
through the AG office of my LLC being in good standing. It doesn't include code for landscaping services.
This is really stressful and I need to know how this is going to effect my eligiblility. Why are landscape
services not on the page.
Phon
e-
Voic
emai
l
Joann V
T
V
T
AG
20-
02
58
3
Com-
plaint
4/7/2
020
Would like a refund on an airline ticket. Phon
e-
Voic
emai
l
Lawre
nce
Brookfi
eld
V
T
V
T
AG
20-
02
58
8
Com-
plaint
4/7/2
020
Tried to pay cash for my gas and the Irving station wouldn't accept my cash. I was getting low on gas and I
thought they had to accept my money.
Phon
e-
Voic
emai
l
Micha
el
Emerso
n
V
T
V
T
AG
20-
02
59
7
Questio
ns
4/7/2
020
Should I still make payment on May 1st for my camping reservation. I'm looking forward to coming to
Vermont like I do each summer. Will I get my $250 deposit back if not? I made the deposit in September
2019.
Phon
e-
Voic
emai
l
Roger Baulang
er
F
L
V
T
AG
20-
02
60
2
Questio
ns
4/7/2
020
I believe someone called my fiance and was posing as a police officer and questioning her going to the
store to purchase supplies. We got back from FL one week ago and need food for the stay home order.
Phon
e-
Voic
emai
l
Roger Opitz Sr V
T
V
T
AG
20-
02
60
8
Com-
plaint
4/8/2
020
Consumer works for - they shut down due to Covid 19 and he's not at
home watching his kids. The business said he has to come in tomorrow and he wants to know what his
rights are as he believes they aren't essential and he doesn't know where to send his kids because daycare
is closed.
Phon
e-
Voic
emai
l
Jamie Fountai
n
V
T
V
T
AG
20-
02
61
4
Com-
plaint
4/8/2
020
Phon
e-
Voic
emai
l
V
T
AG
20-
02
61
8
Scam
Report
4/8/2
020
Scam. Phone. Impostor.
Someone called named Michael Joseph at 856-900-3302 Morristown, NY and the woman who called
pretending to be daughter 800 service 855-966-0335 and stated his daughter was in a car accident.
"Lawyer stated instances of Covid-19 was a problem in the jail cell where you she"
Phon
e-
Voic
emai
l
Jerry Himlest
eim
V
T
Scam Imposter "Needy
Friend or Relative"
(Include account Hacked
(email, social network,
etc) Contacts Emailed
requests for money)
CAP043 PRA 2020-04935
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ame
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dre
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AG
20-
02
62
1
Com-
plaint
4/8/2
020
Dollar General. Morrisville. not practicing any safety measures for customers. COVID-19. Phon
e-
Voic
emai
l
Shorty Town V
T
V
T
AG
20-
02
62
2
Com-
plaint
4/8/2
020
purchase from Lowe's. needs help with return. credit card company issue as well..
Bought an appliance and appliance, opened a credit card to get 10% off. Delivered the wrong fridge and
wants a refund applied for a new fridge. Was told it would take two months.
Also concerned about exposure to COVID-19 since the delivery employees did not wear masks.
Phon
e-
Voic
emai
l
Linda Dano Swanto
n
V
T
Lowes Essex V
T
AG
20-
02
62
3
Com-
plaint
4/8/2
020
Hello, I received the following email today indicating that a donor has recommended my foundation US
Maher Friends, Inc. for a grant of $5,000. They want my banking information. I'm cautious about giving out
any banking information and wanted your opinion.
Thank you
Brenda Howley
Hello Brenda,
I hope this message finds you safe and well in these challenging times.
I am writing with some positive news. A donor at RSF Social Finance has recommended US Maher Friends
for a grant of $5,000 for general operating support. During the pandemic, RSF will be issuing all grants via
wire disbursements. Could you provide us with your banks wire details? If you do not have them in PDF
format, I can share a secure form via DocuSign for your use.
Thank you for your help. I look forward to hearing from you.
Best,
Raquel
Raquel Iglesias
Senior Program Associate, Philanthropic Services
She/Her
RSF Social Finance
1002 O'Reilly Avenue
San Francisco, CA 94129
direct: 415.561.6154
rsfsocialfinance.org
Learn about our 10 years of participatory grantmaking through Shared Gifting here.
Twitter | Facebook | LinkedIn | Medium
RSF-logo-email
Web
site
Brend
a
Howley South
Burling
ton
V
T
540
3
RSF
Social
Financ
e
AG
20-
02
62
4
Scam
Report
4/8/2
020
Scam. Text Message. Free Money Government Stimulus.
I just received this text. It looks like someone may be attempting to scam people waiting for their stimulus
money. I wanted to pass it along to you to warn people.
E-
Michel
le
Mathias V
T
Scam Free Money
(GOVERNMENT
STIMULUS MONEY) -
NOT grants | Phone:
7148774451
CAP044 PRA 2020-04935
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AG
20-
02
62
5
2020-
03892 -
Care
Electrol
ysis by
Wheele
r,
Michele
(Hibu)
CAP
Com-
plaint
3/31/
2020
My business had a print ad contract with HIBU for many years.
I was always contacted to review and approve ad for the next years publication. In the fall of 2019, I called
them to verify and was told they were no longer publishing printed books - I asked them if my
commitment would end at the end of Dec 2019 and was told yes. They continued to auto debit my
business account in 2020. When I called to ask about this, I was told that I was now using their online
platform services.
I never requested or agreed either in writing, email or via phone to change my services. My previous print
contracts were always signed for or if no changes, then automatically extended. According to their own
client terms, this was a change in service and thus I should have approved it.
Since I didn't request or sign up for this service,I feel I have been deceptively charged for services not
requested.
I have since called and had them cancel the service I actually never signed up for but they are refusing to
credit back my bank account for the months they have already charged me. I am hoping that they will
reassess their egregious action if an inquiry from a proper authority is made.
Thank you for your assistance.
Web
site
Care
Electrolysis
| Phone:
[REDACTED
] |
Address:
c/o
Michele
Wheeler
[REDACTED
], South
Burlington
VT
Hibu | Phone:
8002425774 |
Address: 221 3rd Ave
South East, Suite 300,
Cedar Rapids IA
AG
20-
02
62
7
Com-
plaint
4/9/2
020
Price Gouging
Would like to report that Walmart and Amazon are price gouging all their canning equipment, They are
making it so us home canners can't afford to can anymore. Their prices have more than doubled and
almost tripled. The price of jar lids have jumped from around 4.00 to over 13.00 since Dec. on line for
walmart. Jars I use to pay around 8.00 for a case of 12 on amazon are now between 20.00 and 30.00
E-
Pamel
a
Jacques Hancoc
k
V
T
574
8
Walma
rt &
Amazo
n
AG
20-
02
63
5
Com-
plaint
4/9/2
020
We live in a campground in the summer in Newfane Vermont. Our address is there but we take our trailer
and go south for the winter . Governor is not
returning my calls. Can someone please call me back and tell me what my options are.
Phon
e-
Voic
emai
l
Donna V
T
V
T
AG
20-
02
63
7
Questio
ns
4/9/2
020
Put down security deposit on a travel camper and with COVID-19 now, if I did not receive the camper due
to the camping season being unavailable. Do I have a right to get my deposit back?
Phon
e-
Voic
emai
l
Richar
d
Munsell V
T
V
T
AG
20-
02
63
9
2020-
03922 -
Surks,
Allison
(JustFly
) CAP
Com-
plaint
4/4/2
020
We had booked flights through "Just Fly" and then had to cancel due to the Corona virus. We were offered
a credit as they would not provide a refund. We have the credit and would like to re-book but the credit is
completely unavailable to us and whenever we call and get through to someone they refuse to help us. We
have been told someone will call us back but they have not despite repeated attempts and promises. The
amount (our money) is significant, $1763.80. We are willing to take the credit but again, they will not
release it to us and have placed a time limit on when it can be used.
Web
site
Surks,
Allison |
Phone:
[REDACTED
] |
Address:
[REDACTED
] Underhill
VT
JustFly.com | Phone:
2139863515 |
Address: 520 112th Ave
NE Suite 200, Bellevue
WA
CAP045 PRA 2020-04935
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AG
20-
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71
2
Com-
plaint
4/13/
2020
Consumer uses West Lake financial and they told her they would defer payments for a month due to
Covid-19 and are now not honoring it.
Phon
e-
Voic
emai
l
Theres
a
Ellmay V
T
V
T
AG
20-
02
71
4
Scam
Report
4/10/
2020
Covid-19 ECONOMIC INJURY DISASTER LOAN APPLICATION - I applied to this site and concern that it might
have been a scam . Looking for some information. I am sole proprietor and
.
Any help would be appreciated .
Catherine Hock
E-
Cather
ine
Hock V
T
V
T
AG
20-
02
71
8
Questio
ns
4/14/
2020
Yes, this is a message for Lisa Jensen. This is Jonathan Blake town of Salisbury select board game.
Fortunately, we're missing tonight's meeting. The question I had was extremely. simple the state says you
can't have short-term rentals. I need the exact number. Is that a 14-day rental 15 Daryl a 21-day rental 28-
day around a 30 day rental? made an executive order that nobody could rent their properties for a short-
term rental, but they never put a definition in for it. I live in a lake District where everybody has rental
properties dead. Can they run it for 29 days off? 30 days 31 when does short-term become long-term
month? Sorry to sound that Kirk, but I've actually spent days calling agencies and they made the order
without a definition and I would really like to have that. I was hoping to have it tonight, which isn't going to
happen now. Anyway, [REDACTED]. You can call me during the day on my personal cell [REDACTED] and
thank you for calling back. I appreciate it. Sorry I missed you so late today, but that's the question kind of
simple song. And I will call that [REDACTED] tomorrow. So what happened Thank you, Lisa. I know you're
working remotely, and thanks for what you're doing. Have a good night.
I am a selectman? Of Salisbury and I need to know the definition of a short term rental is (perhaps related
to EO). Lisa just called me and this is a huge topic for a meeting tonight
Phon
e-
Voic
emai
l
Jonath
an
Blake V
T
V
T
AG
20-
02
73
3
Com-
plaint
4/14/
2020
Consumer does not have access to the internet or cable. Consumer now cannot access Bennington Banner
and feels completley clueless during this pandemic
Phon
e-
Voic
emai
l
Ted Sousi Bennin
gton
V
T
V
T
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AG
20-
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75
3
Com-
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4/15/
2020
Phon
e-
Voic
emai
l
V
T
AG
20-
02
76
9
Com-
plaint
4/15/
2020
Covid-19
My name is Robert Baldwin. my phone number is [REDACTED] and this call concerns an employer forcing
an employee. To return to work this employee has
trouble believing that this can be done in this time of crisis. Thank you. I'll wait to hear from you, but you
won't have an answering machine and I also have a fax machine. And the number for the fax is the same as
my home phone number. Thank you. Have a great afternoon by.
Phon
e-
Voic
emai
l
Robert Baldwin V
T
AG
20-
02
77
7
Corresp
ondence
4/16/
2020
GV: I received a message I missed the call from Lisa Jensen regarding the time that we can speak on
Thursday. She asked me to call back to leave a Time. So I'm thinking sometime in the morning, maybe
between 8 and 10. And if that doesn't work, so she can call me back. I'm I'm pretty flexible. So I'll just leave
it between I'll be available between 8:00 and 10:00 this Thursday for at least a Jensen off. Again. My
number [REDACTED]. Thank you.
Called again at 10 am: Hi, my name is Jeremy Levine. I called and left a message yesterday to speak with
Lisa Jensen who asked me to call back today to give her time that we could speak. So I'm just following up
on that seeing if maybe I can catch her before she goes she can reach me. At this point probably till 10:30
at [REDACTED]. Thank you.
Phon
e-
Voic
emai
l
Jerem
y
Levine V
T
V
T
AG
20-
02
78
5
Questio
ns
4/16/
2020
Phon
e-
Voic
emai
l
V
T
AG
20-
02
79
1
Questio
ns
4/16/
2020
Hi, my name is Mike and I'm looking to speak with someone about what is essential business and what is
not as if you could give me a call back. The number is [REDACTED]. Again, my name is Mike looking for a
list of essential businesses and non-essential businesses that can be operating during this time. And again,
my number is [REDACTED]. Thank you very much. Looking forward to hearing you a call by by.
Phon
e
Mike V
T
V
T
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Zip
AG
20-
02
79
2
Questio
ns
4/16/
2020
Consumer is concerned that Condo Association (Steve is president) plans to assess a $500 fine if he and his
family do not vacate extended-stay lodging.
Hello, my name is Justin Domino. I am currently renting a property as permanent residents at Mount Snow
Mount Snow staff of the condo association is saying that they need to turn in the owners and to the
attorney general and fine them $500 a day for us living here (COVID-19 lodging rules). I need to call back
cuz I need to figure out what our rights are for myself my wife and my two children just got active duty
military. Just got out of the service and you know, we're trying to live here and they're saying we can't. So
please give me a call back. I'd appreciate it. [REDACTED]. Thank you.
Phon
e
Justin Domino V
T
Mount Snow, Ltd. |
Address: 39 Mount
Snow Road, West Dover
VT
V
T
AG
20-
02
80
4
General 4/16/
2020
Hi. Yes. I'm calling because the state of Vermont is scamming people. They take people's tax money and
they tell them that if something really bad happens and they get unemployed. They'll be paid money and
they're not shelling out the money that they're obliged to pay people and they're also trying to renege on
contract that they made with an individual purchase Mass from and and now they're suing the individual
because they're saying the price was too high right the fact that if they could find the money Mass cheaper
elsewhere, they would have bought that we're so obviously the price was not too high. And so basically
now they're trying to get back to money that they already agreed to pay and already paid, you know, that's
not a name for that is a scam, you know. So, you know, we've got the state of Vermont that's going around
scamming the crap out of people. You know, and I know your office can't do anything about it because you
work for the state of Vermont. And so it's kind of ridiculous. We're we're we're being scammed. You know,
we're being scammed at the you know, the whole coronavirus we were told that we needed to lock down
prevent their hospitals from being overwhelmed their hospitals are now clearly. There's no longer at risk of
our hospitals being overwhelmed but yet we're not getting our rights and freedoms back that they told us
they did it but only because they had to to prevent the hospital from being overwhelmed. And now they
want to offend it longer and longer and longer. As if you know the lockdown is an end in itself. You know
people are sick and tired of being scammed. by the government Thank you.
Phon
e-
Voic
emai
l
Brian Cambri
dge
V
T
V
T
AG
20-
02
80
5
Com-
plaint
4/16/
2020
Reports Paypal shut down his family member's business account without warning after he deposited a
large sum of money into it Now they
cannot access and Paypal is being non-reponsive to him and the business.
Hi, my name is Benjamin Trask. And my number is [REDACTED] I was calling because I have a problem with
PayPal . I forwarded and then PayPal for
some reason terminated this person's account and they are unable to access it. and there pretty unhelpful,
so I'm not sure if I can talk to her office. Give me a call back. That would be great. Okay. Thank you. Bye.
Phon
e-
Voic
emai
l
Benja
min
Trask V
T
PAYPAL | Phone:
888221-1161 |
Address: 12312 Port
Grace Boulevard,
LaVista NE
V
T
CAP049 PRA 2020-04935
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AG
20-
02
80
8
Com-
plaint
4/16/
2020
Reports Hannafords and Walgreens are not following COVID-19 health/safety guidelines (not wearing face
masks, no hand sanitizer available). Champlain Chevrolet is encouraging ppl to meet them in the front of
their store. Says it's not essential and not in compliance. Would like Champl. Chev. to be fined.
I have two Com-
plaints phone. Number one. I'm a [REDACTED]. I want to Hannaford's at 6:00 this morning. No one was
wearing facial mask there was no hand sanitizer. I also went to Walgreens no facial mask no hand sanitizer
at the store number to reach you at Champlain Chevrolet. They're reeling in people customers to buy
products cars online and they meet them in the front of their store. There's this is not a an essential work.
Their service department is open which is right. Well, you should close everything off for their sales. This is
this is a slap in the face for people like us who are trying to stay home and stay safe. I look forward to your
return confirmation. That's Kareem Krug [REDACTED] I think Champlain Chevrolet should be fined.
Goodbye.
Phon
e-
Voic
emai
l
Corinn
e
Klug V
T
Hannaf
ord
and
Walgre
ens
V
T
AG
20-
02
81
0
Com-
plaint
4/15/
2020
My husband, Andrew Stein, and I signed up for Comcast Xfinity internet service at our home address in
May 2018 for a monthly amount of $41.68. In December of that year, the amount charged per month
increased by 53% to $63.77; after another small increase to $64.83 in January 2020, the rate again
increased by a large 31% leap to $84.83. We called Comcast to ask about the increases, for which we had
not been notified, and the company representative claimed that we had signed a contract that allowed for
two increases — one after a year (which does not explain the jump after 7 months in December 2018) and
another after a further six months (again, this does not match what happened.). She then described two
different "promotions" (new contracts) that we could enter if we wished. However, when asked to provide
the actual text of either the original contract or the new, proposed contract, she informed us she was
unable to provide either, and that changing our terms could only be completed over the phone. There has
been no discernible improvement in the quality or speed of internet service since May 2018, and yet we
are paying more than double the amount for this exact same service. It seems that the company is
intentionally engaging in practices that allow them to incrementally raise rates on consumers over time
without notice and without improvement in service.
At this time, with the state under a stay at home order due to COVID-19, internet is an absolute necessity
for many of us to do our jobs. My husband and I have the privilege to be able to work from home and
serve the state of Vermont in our capacity as public servants, but we need the internet to do so. It is time
that Vermont recognized internet service as a public utility and regulated it as such.
Web
site
Harris,
Mairead |
Phone:
[REDACTED
] |
Address:
[REDACTED
]
Montpelier
VT
V
T
Comcast Cable
Corporation | Phone:
8002662278 |
Address: 90 Phoenix Ave
ATTN Cust. Rel., Enfield
CT
AG
20-
02
81
1
Com-
plaint
4/16/
2020
Yes, my name is Tammy Martin. My telephone number is [REDACTED], and I see now that you're only
taking calls until 3. So I'm sorry. It's the end of the day, but you may call me tomorrow as well. There's
some price gouging and consumer concerns about a grocery store in my town that I'd like to speak to
somebody about. Thank you.
Phon
e-
Voic
emai
l
Tamm
y
Martin V
T
V
T
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AG
20-
02
82
4
Scam
Report
4/17/
2020
scam. text. recd text message 854-227-8955. wanted her to text owen.5PIQ.COM/FAVOP5. stimulus check
info
Phon
e
Helen Owen V
T
Scam Free Money
(GOVERNMENT
STIMULUS MONEY) -
NOT grants | Phone:
7148774451
AG
20-
02
82
5
Com-
plaint
4/17/
2020
property maintenance company came to do spring clean-up. not listed as an essential work. Stowe
Homecare Maintenance 8028887736 - Stowe Police referred her to us? said they are not responding to
local reports
Phon
e-
Voic
emai
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Sarah Stowe V
T
AG
20-
02
83
1
Questio
ns
4/17/
2020
Hi, my name is Deirdre. I am Deirdre. Last name is H. I am my phone number is [REDACTED]. I live in Putney
Vermont, and I just have a question about refunds for programs. That would have been cancelled as a
result of nineteen. I'm not getting a refund from one of the programs. I had involved my student, and so
just had a question about that. I appreciate your call back. Thank you, bye-bye.
Phon
e-
Voic
emai
l
Dierdr
e
Putney V
T
AG
20-
02
83
5
Com-
plaint
4/17/
2020
has a tenant in White River Junction who is not able to pay their rent. wants to know if there is any support
she can receive from the state?
Phon
e
Jane Windso
r
V
T
AG
20-
02
85
4
Com-
plaint
4/17/
2020
Price Gouging - Amazon
My name is mayumi Cornell. Mayumi, mayumi Cornell Cornell. My phone number is [REDACTED]. Again,
that's [REDACTED], and I'm calling because I do some sellers on Amazon or price gouging off because the
cat food that I normally get is now double what it was the last time I ordered it in September. They thank
you. Goodbye.
Phon
e-
Voic
emai
l
Maya
mi
Cornell V
T
AMAZON.COM |
Address: Amazon Legal
Support, 2021 7th Ave,
Seattle WA
AG
20-
02
86
4
Com-
plaint
4/20/
2020
Price Gouging
Hi, my name is Sarah and I'm calling from Burlington Vermont. So q v c is going to sound crazy but HQ is
selling. hand sanitizer for $78 for for little bottles and I'm like, I don't know whether that's price gouging
and a time of a pandemic or I've never seen prices like that. So anyway, I tried to fill out the online form. It
needed the the business address and everything like that. And I don't I don't I didn't know what to put in
there cuz I tried Googling that stuff too. But anyway, I do not require a call back. I just thought I would put
a bug in somebody in here that HQ is selling hand sanitizer and bottled the 4 for $78. You can buy six of
them for $98 a month. And so I thought that might be a an area of concern. So, thank you. Have a good
day.
Phon
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Voic
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Sarah Burling
ton
V
T
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20-
02
88
1
Com-
plaint
4/20/
2020
Consumer also states there is a business in Rutland called Ocean State Job Lot which is charging a 2% fee
even on sales tax to help supplement employee income - wants to flag for supervisor, I let her know it says
consumers can opt out but she said they are doing it sneakily and not alerting consumers as they are
checking out.
I was wondering I belong to Vermont Sport and Fitness in Rutland, and I haven't been there since the
middle of March yet for two months. They're charging me with a membership fee of $62. So I was just
wondering if they're allowed to do that and several other people were wondering as well. If you could give
me a call back. My number is [REDACTED] area code [REDACTED]. And if I'm not here, you can just leave a
message. Thank you.
Phon
e-
Voic
emai
l
Unkno
wn
V
T
AG
20-
02
88
2
Scam
Report
4/20/
2020
Scam. Free Money. PCH.
Hi, this is Paul hunt from Bradford. [REDACTED]. That's [REDACTED]. And I have a report of a quote
unquote Publishers Clearing House scammer along with phone number and details and so forth. If you
would like it, give me a call back or if this coronavirus means that you really can't take this kind of a report
right now. That's okay, too. Thank you.
Phon
e-
Voic
emai
l
Paul Hunt Bradfor
d
V
T
Scam Free Money
(Sweepstakes
(PUBLISHERS
CLEARINGHOUSE (PCH)
Representation
AG
20-
02
90
5
Com-
plaint
4/21/
2020
Price Gouging
Yeah, I don't care about a call back. But I just want to set you guys ways to something this hand sanitizer.
We've got places up here, This is up towards the Northeast Kingdom, that it's charging a quart of it for
twenty four dollars. to me that's price gouging. I know there's a situation, but I thought you people might
like to know it. Okay. Thank you.
Phon
e-
Voic
emai
l
V
T
V
T
AG
20-
02
92
1
Questio
ns
4/21/
2020
Hello, my name is Megan Matta. I can be reached at [REDACTED]. I have a question about running our
business office. I was directed to call this number. If you could please give me a call back for clarification,
I'd really appreciate it. Thank you. Take care. Goodbye.
Phon
e-
Voic
emai
l
Megan Matta V
T
V
T
AG
20-
02
92
8
Com-
plaint
4/21/
2020
Consumer says $750 spent on tickets that were purchased months Feb./early March and now the game is
cancelled due to COVID-19. Seeking to get money back.
I can be reached at [REDACTED], and my concern is baseball tickets bought I bought 10 tickets at the
Chicago Cubs for May 14th, and there's no information on refund. I don't think it's fair if they're going to
give me a rain check or credit because this was part of a big trip to Chicago. I see that there's lawsuits
starting. I don't want to start a lawsuit, but I would like to file a Com-
plaint against Scott Kilpatrick [REDACTED]. Thank you.
Phon
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Scott Kilpatric
k
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93
5
Questio
ns
4/22/
2020
Good morning, and thank you for being there. I hope you're well in the family as well to again. Thank you
for your time. My name is Tim Allen. That's right. Tim Allen phone number [REDACTED]. I'm calling in
regards to why and Chittenden County Vermont. We're still paying outrageous gas prices when the gas is
below $37 a month negative $37 a barrel and why skip Vallee still able to monopolize and gouges why it's
not under $2. I don't understand it. I just doesn't make any sense while he's able to get as much money as
he can and I hope they turn the Attorney General looks into why gas prices are any different County but
they are everywhere sales. Thank you for your time. I know you're busy. I know you have a lot to deal with
wage, but this is really important to people. Thank you and stay well.
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Tim Allen V
T
AG
20-
02
94
0
Com-
plaint
4/22/
2020
I own a small wheelchair company. They have to be inspected every year and its a private inspector. He is
not with the state. They had the elevator board meeting in barre. the building is closed so we cannot get in
to inspect. This company is calling my clients.
KSP said to send in a written Com-
plaint for review.
Phon
e
Donna V
T
V
T
AG
20-
02
97
0
Com-
plaint
4/11/
2020
Dear Mr. Donovan, Can you have someone look into the possibility that there might be a case of price
fixing going on in Vermont as it pertains to gasoline prices? Some states are down to 90 cents a gallon. We
are still over 2.00. There are only two gasoline suppliers in the state. This is probably not good for us. It
makes funny business easy when you only have two suppliers. The citizens of Vermont are getting taken
advantage of. There is no reason that we should be this far out of line with the rest of the country. Either
the suppliers or the sellers appear to be getting together to keep the prices up. Someone is making a
fortune off of the low oil prices because they are buying cheap gas and selling it to the citizens at inflated
prices. I believe someone is breaking the law.
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Wade Holt William
stown
V
T
V
T
AG
20-
02
97
6
Questio
ns
4/22/
2020
Hi, my name is Julie Peterson. My phone number is [REDACTED]. I was watching the news and they were
saying that the census sent out information last month and the governor was saying that only 40% of
people had responded because other have not received that I never got anything in my mail so long and
he's got back to me, but I think that's something that you should look at. I am going to get in touch with
this since this and ensure that I got something in writing, but also in terms of people that were protesting
today in front of the Capitol building and my pits here. Yep. Was carrying the sign thing Sweden has no
issues with coronavirus. They have thought they had a you know, they didn't do any lockdowns. The fact is
that Sweden has a highest rate of covet and I believe that that and all scanned It Off. You very much. Bye.
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Julie Peterso
n
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02
97
9
Corresp
ondence
4/23/
2020
I tried to send an email on the Attorney General's website, and it won't go through. I am not a
business...Related AGO.CAP email received states:
"Dear AGO Donovan,
Yesterday I heard some very disturbing news from NPR.
JP Morgan Bank is charging very high rates to process money that SHOULD BE going
to small businesses. So high are they that they made TEN BILLION DOLLARS
in TWO WEEKS. Taxpayers money that should have gone have gone to help
the economy get restarted. Please look into this mater and Stop large banks like JP Morgan and Wells
Fargo
from profiting in this process of vetting small companies. This is outrageous. I took steps myself; I called
my broker
to sell all mY JP Morgan stock as well as Wells Fargo vest in green stocks and socially
responsible companies.
This is as critical as stopping the CORVID19 virus. THIS IS A HIGH CRIME.
PLEASE LOOK INTO THIS IMMEDIATELY.
Thank you.
Sincerely,
John Hamerslough
Richmond,VT"
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John Hamersl
ough
V
T
V
T
AG
20-
02
99
2
2020-
04223 -
Lubank
o,
Valerie
(Vacasa
LLC)
CAP
Com-
plaint
4/17/
2020
On March 5, 2020, I reserved a house located at 871 Stratton Arlington Road, Stratton, VT 05360, on
Airbnb for a two night stay the weekend of July 24, 2020. The house has 10 beds and the reservation was
for 14 people. The host is Vacasa, a rental firm that has several locations in Vermont. On or about March
11, 2020, the World Health Organization declared the COVID-19 outbreak a pandemic. This health crisis
has gotten progressively worse, claiming over 36,000 deaths in the US alone. While I hope businesses and
quarantines will be lifted by July, I cancelled my reservation for the safety of myself and the guests, and to
comply with the current social distancing recommendations issued by the CDC. In light of the extraordinary
circumstances, I requested a full refund. Airbnb informed me that this could not be done, and that the host
(Vacasa) had a strict cancellation policy of only refunding 50% 48 hours after the reservation is made. I find
this inherently unfair in light of the circumstances, and goes against Airbnb's statement that they would
issue a full refund for cancellations during this pandemic. In reality, if an individual made the reservation
prior to March 11, and your checkin date is between March 14 and May 31, 2020, a full refund (or credit)
may be issued. Again, this is particularly distressing because of the current health crisis, and because of the
amount of people (14) that were scheduled to stay in a house with 10 beds. Assuming social distancing
guidelines remain in effect for the next several months, it would not be safe or responsible for 14 people
to share such close quarters.
Web
site
Lubanko,
Valerie |
Phone:
[REDACTED
] |
Address:
[REDACTED
],
Niskayuna
NY
VACASA LLC | Phone:
5033459399 |
Address: 926 NW 13th
Avenue, Suite 200,
Portland OR
CAP054 PRA 2020-04935
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20-
03
02
4
Com-
plaint
4/23/
2020
Price Gouging
Hi, my name is Ruth McPhee. And my number is [REDACTED] and I would like to make a Com-
plaint. I don't know how this works. But you know, we're done this but I was in the store in Middlebury
called the one dollar store. I guess it's called and the right on Route 7 and I was looking at buying masks
and they have masks for $2 a piece. And then they're selling the the whole box for over $100 and I didn't
know if that was gouging the price or not. I mean I work with special needs people and we need the math
for my job and I figured I'd buy some because I'm not able to get them through my job. So I figured I'd buy
them but they're charging over $100 for old box of 50 massge and I was just wondering if that's legit if
that's a totally is that wrong or what? I just felt it was wrong. So I wanted to report it. It's the my number.
[REDACTED]. Again, my name is Ruth McPhee. I was in the store called the one dollar store in Middlebury
Vermont and they are selling mask off for I don't know. I think it's over a hundred dollars a box. It's $2 a
Mac. So it would be box of 50 would be $200 or $100 story plus tax. So I don't think that's right or fair. So, I
just wanted to let you guys know so that you guys could handle it appropriately if need be. Thank you so
much. Have a great day and be healthy and safe. Again, this is Ruth McPhee [REDACTED]. Thank you so
much for your time.
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Ruth McPhee V
T
V
T
AG
20-
03
04
0
Com-
plaint
4/24/
2020
Price Gouging
Oral and Dental Implant Office purchased N95 masks in March.
Phon
e
Jodi Bennin
gton
V
T
V
T
AG
20-
03
07
7
Questio
ns
3/20/
2020
We were contacted by a constituent in Groton at risk of a propane shutoff. She had heard that many
utilities had disconnection moratoriums, but was being told as recently as yesterday that her tank would
be locked if she didn’t pay her bill. Has there been any guidance we can make her aware of for consumers
that use propane as a utility and who are impacted by the COVID-19 crisis?
E-
Ted Berg V
T
V
T
AG
20-
03
07
9
Com-
plaint
3/20/
2020
Price Gouging
My first complain is more general than for the official one against a store . I will go back back there
someday to see what they say . A lot of
Vermont stores ask me if I want a receipt , I always say yes and this last time I noticed a pack of hotdogs
cost me almost 30 dollars . Without that receipt I would never know . Haven't been back because of the
recent trouble .
E-
Paul Pomfrey V
T
V
T
AG
20-
03
08
1
Com-
plaint
3/26/
2020
Price Gouging
Please see this advertisement and let me know if it is an example of price gouging The “offer” came by
email.
A similar hand sanitizer at CVS is sold for about $4.
E-
Greenblott
, Elliot |
Phone:
[REDACTED
] |
Address:
[REDACTED
],
Brattlebor
o VT
V
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20-
03
08
2
Com-
plaint
3/24/
2020
I just received an offer from my optometrist to buy various forms of disinfectant sprays and gels at what I
believe is an inflated price. I received the offer today (3/24/2020). The office is Advanced Vision Care,
located at 30 Main Street, Suite 120 in Burlington. Their website is www.visionsource-burlingtonvt.com.
They appear to be trying to sell 2 oz of Lid Prep for $17 (I'm not completely sure what that is, so I don't
know if that is inflated), 2 oz of hand gel for $17, 8 oz of hand prep spray for $25, and 16 oz of surface
spray for $25. A screenshot of the email I received is provided below, and a full copy can be sent as well.
Please let me know if there is any additional information I can provide.
E-
Elizab
eth
Filosa Burling
ton
V
T
V
T
AG
20-
03
08
3
Com-
plaint
3/24/
2020
Price Gouging
Got this strange email from what claims to be an optometrist office. These products sound way too
expensive and since when is the optometrist selling disinfectant? :
We have a disinfectant spray in several forms. One we use to treat lid infections (off label, it can be
effective in treating eye infections) one is for hands, and one for surfaces. We have a limited supply so we
are limiting 2 of each product to each patient. You can only order and pay for it over the phone. We will
give you an appointment to pick it up, or we may be able to ship it to you. The active ingredient is
Hypochlorous Acid, and it is effective at killing the coronavirus. We have been spraying our masks with it
and storing them in an open bag, again off label, allowing us to reuse them.
2 oz Lid Prep is $17
2 oz Hand Gel is $17
8 oz Hand Prep Spray $25
16 oz Surface Spray $25
(802) 448-4763 | Email us | Visit our website
30 Main Street #120, Burlington, VT 05401
Appointments | Website
http://www.facebook.com/pages/Advanced-Vision-Care/141869932494823
https://www.google.com/search?q=Advanced+Vision+Care+30+Main+Street&lrd=0x4cca7afa6d2f54a7:0x
bbab6db91291b744,3,,,&trex=m_t:lcl_akp,rc_f:nav,rc_ludocids:13523022947757963076 AdvVision
http://www.yelp.com/biz/advanced-vision-care-and-contact-lens-center-burlington
Affiliation 01
Affiliation 02
Affiliation 03
E-
Patrici
a
Spauldi
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AG
20-
03
08
4
Com-
plaint
3/24/
2020
Selling overpriced silver bars or unrealistically efficient Amish heaters is one thing....
this should be beyond the pale during this national emergency...
can you help?
See today's free press image attached.
E-
Paul Irish V
T
V
T
AG
20-
03
08
5
Scam
Report
3/25/
2020
Scam
Dear Attorney General Donovan:
Now that we lawyers (and churches, and fitness classes, and mediators, and who knows what else) have
mostly moved to online meetings, folks should beware:
I received an email from Zoom today, purporting to be a reminder for my 7 AM zoom meeting and claiming
a named participant (not a familiar name) was waiting for me. Fortunately, I KNOW I would never
schedule a meeting for 7 AM!
There’s a link in the email which I did not click on, but I assume it would have been trouble.
I know you sometimes give people warnings about scams and thought you should be aware of this.
This also concerns me about the confidentiality of the platform.
If there’s anyone particularly technologically savvy in your office – I’d like to know, could people also be
listening in to our meetings?!
E-
Deb Kerchw
ey
Brattle
boro
V
T
V
T
AG
20-
03
08
6
Com-
plaint
3/26/
2020
Price Gouging
Hi, I believe I was ripped off at the Walmart in Berlin this morning. I went in for batteries, but I looked for
toilet paper too, as I am on my next to last roll. They had tp, so I took a 12 roll pack of Northern Quilted,
my usual pick. When I scanned it at checkout, it came to $12.48. I believe it's usually around $10.00, so a
25% markup. The batteries, a pack of 16 AAA's, were $12.78. That seemed high to me too, but I don't use
them much so I can't remember what I normally pay.
I should have gone right to the refund desk, but I needed the stuff, so I didn't. I'm stewing about it here at
home, so I decided to vent to you - Thanks!
E-
Chris Byrom V
T
V
T
AG
20-
03
08
7
Com-
plaint
3/26/
2020
It would appear that gas prices at the pump are way out of line. With crude oil tanking and gasoline falling
it would seem that the pump prices at 2.199 are in the neighborhood of 1.00 to high. API will give the
prices. We are getting beat up enough without being ripped off for gas too. Please look into this.
E-
Steph
en
Huestis V
T
V
T
AG
20-
03
08
8
Com-
plaint
3/26/
2020
Price Gouging
My name is Phil Vanasse and I reside in Wheelock, Vt. I am forwarding this email to you, it is from a site I
have never visited and appears to be price gouging for masks.
E-
Phil Vanesse V
T
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AG
20-
03
08
9
Com-
plaint
3/26/
2020
Price Gouging
I just found out that CSWD (cassella) just doubled their price for house hold garbage disposal. Because
they are the only ones open they feel they can do that, as we the consumer, have no choice but to pay to
keep our garbage from stock piling. Does that gouging law cover them? Or are we to consider our garbage
at hot commodity?
Thank you.
E-
V
T
V
T
AG
20-
03
09
0
Com-
plaint
3/27/
2020
Price Gouging
I heard TDonovan on VPR yesterday, very helpful.
Nothing urgent, but wondered if you have any reports of price gauging by UPS delivery.
I am a [REDACTED] in Fairfield, needing not available locally. I had Healthy
Living in S. Burlington put together a small package of for UPS to pick up and deliver to me at
home.
Small package weighs 2.5 lbs, and UPS is charging me $20 for standard delivery. I’ve never had to do this
before, so not sire whether this charge sounds about right or is it way out of line.
E-
Gail Salzman Fairfiel
d
V
T
V
T
AG
20-
03
09
1
Com-
plaint
3/29/
2020
Price Gouging
Looking for a decent webcam for my daughter, using the The Wirecutter review site to review my choices
and noticed that a normally $70 webcam is now being sold by resellers on the Amazon Marketplace for
$330 in painfully obvious attempt to exploit the COVID-19 crisis and price gouge.
https://thewirecutter.com/reviews/the-best-webcams/
I hope that the Vermont AG office would bring this matter to Amazon's attention and ask what they are
going to do to protect consumers. It is understandable that this item would be out-of-stock due to high
demand, but to facilitate price gouging on a national scale and platform is not ethical and arguably criminal
in light of the COVID-19 crisis.
A huge thank you to the Vermont Attorney General office for the March 25, 2020 letter which highlights
the action your office has taken.
E-
John Connors V
T
V
T
AG
20-
03
09
2
Corresp
ondence
3/31/
2020
I saw the president of the vermont retail grocers association. The company i work frito lay is a member
she talked to vermonters about the unnessary hoarding.Well i dont think vermonters are paying attention
to because iam and out of quite stores and as soon as it comes into hannaford it gone or any other store.
i think the attorney general should look at a criminal aspect for those who hoard toilet paper and other
supplies there is no need to do it
E-
Scott Miller V
T
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T
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AG
20-
03
09
3
Com-
plaint
3/31/
2020
Price Gouging
We ordered a 55-in LG TV on the 28th It's supposed to arrive on the 6th I just was looking at my order the
tv cost us 326.99 plus tax I just today clicked on the item just to look at the details It's now priced at $499 !
there has to be something wrong with this from $326.99 to $499
people shouldn't be getting raked over to Kohl's just cuz they're stuck at home got their tax returns and
stainless package This sounds like price gouging
E-
Eric Gratton V
T
V
T
AG
20-
03
09
4
Com-
plaint
4/1/2
020
Price Gouging
I am deeply concerned that people around the country, including Vermonters, are being taken advantage
of. Even at these prices people are desperate and buying them because you can see how many are being
sold each hour or day on the listing. I took these photos not more than 36 hours ago. eBay isn’t doing any
due diligence in taking the listings down even if you flag them for price gouging. Is there anyway to block
eBay from selling in Vermont until they resolve this? They are benefiting from this and taking a 10% or
more portion from each sale (I’m a seller so I know). This is wrong! Please step in soon.
E-
Evan Litwin Burling
ton
V
T
V
T
AG
20-
03
09
5
Com-
plaint
4/1/2
020
There are several sellers on eBay that reside within your state that are price gouging hand sanitizer, masks,
and wipes. It is rampant. I could spend all day reporting listings to eBay and only scratch the surface. I am
not sure if eBay is even taking action. here is an example
I took this just now. This seller has many other items, 100% of their inventory is price gouging. They were
at one point selling wipes for $200.
E-
Kyle Waid V
T
V
T
AG
20-
03
09
6
Scam
Report
4/1/2
020
Scam. Email
On the advice of Meg McCarthy from the VT Dept. of Health, I am forwarding an email I received today.
The sender’s email is phony — using MY website after the @ sign. N95’s are desperately needed by health
care providers. I hope this scam can be stopped.
E-
Susan Kelly,
DVM
V
T
Scam of Businesses -
Imposter of Business
Personnel
(impersonates biz
rep/owner/CEO/Boss/ot
her rep. of business)
V
T
AG
20-
03
09
7
Corresp
ondence
4/3/2
020
We have a small hunting and fishing store in St. Johnsbury. We just saw an ad for Rite Way Sports In
Hardwick declaring that they are an essential business and want to know how we can do this since fishing
and hunting seasons are coming up and people need to have things to do while still practicing social
distancing.
E-
Collee
n
Racenet V
T
V
T
AG
20-
03
09
8
Com-
plaint
4/3/2
020
Price Gouging
I am just writing to ask what is considered price gouging. Some of the Grocery Stores in my area are telling
that prices of meat, eggs and some flour are going way up. I know they have to raise the price because of
what they are being charged to get the product. Is this ILLEGAL?? Thanking you in advance.
E-
Virgini
a
Brown West
Glover
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T
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T
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AG
20-
03
09
9
Com-
plaint
4/3/2
020
Price Gouging
This website is selling toilet paper and other important items at outrageous prices. They are price gouging.
I cant report them through your form because they have zero information about their business on their
website. I hope you can find who they are and shot them down asap.
E-
Andrei
na
Clower V
T
V
T
AG
20-
03
10
0
Questio
ns
4/5/2
020
This is a very difficult Com-
plaint to right. With the coronavirus delaying or potentially closing Vermont campgrounds many campers
are not able to send in their payment for the 2020 camping season. These campers would be seasonal
campers that some have had sites here for many years. Some are having financial issues or are afraid that
there will not be a prorated refund if the campground is closed due to the coronavirus crisis. Many
campers have received late notices that may affect their ability to remain tenants of this campground.
What are the rights of fellow campers in this difficult situation? This is a very fragile time for families. No
additional stress is needed. Thank you
E-
Robert Harringt
on
Bennin
gton
V
T
V
T
AG
20-
03
10
1
Com-
plaint
4/5/2
020
Below is an email that I have been receiving from a company that claims to be based in your state.
They give a price list and minimum order number. Given what they are trying to sell me, it seems like a
really high price!
The "numbers" do not add up...max order is 1000 pcs but yet they list what the prices are for items above
the 1000 pcs order would be.
Something just does not seem right with what they are doing.
________________________________________
E-
Bob Carter V
T
V
T
AG
20-
03
10
2
Questio
ns
4/6/2
020
The company I work for owns several solar fields in southern Vermont that require regular maintenance to
function optimally. This maintenance is one to two people (they can maintain 6+ feet apart) out in a field.
Under the Governor’s stay at home order, am I allowed to send contractors out to perform regular
maintenance? They are happy to go but we want to make sure we are in compliance with Covid-19 orders.
E-
Maria Bowen V
T
V
T
AG
20-
03
10
3
Questio
ns
4/6/2
020
How can 1 gas station charge $1.56 a gallon and 100 feet away another gas station charge $2.05 a gallon,
same grade of fuel. We have a huge problem with over paying for fuel here in the state of Vermont. What
are we going to do about this?
E-
Mike Clark V
T
V
T
AG
20-
03
10
5
Scam
Report
4/9/2
020
Good morning,
I received this email from Hassan McCrae asking to buy 80 meals for April 28 for Frontline workers. I think
it is a scam. Forwarding you email if you could check this out,
Thanks!
E-
Herve Mahe V
T
V
T
AG
20-
03
10
6
Com-
plaint
4/9/2
020
365 Organic Quick Oats 42 oz are being sold at a lot higher than at Whole Foods .i can’t buy them at Whole
Food because these people bought them to sell on eBay
E-
Nhoc Semus V
T
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T
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AG
20-
03
10
7
Com-
plaint
4/11/
2020
Price Gouging
It seems to me that egg producers are taking advantage of the Covid-19 situation. Please see the sign from
the Hannaford's in Morrisville. I would appreciate it if this would be investigated. Thanks.
E-
James Brewste
r
V
T
V
T
AG
20-
03
10
8
Questio
ns
4/11/
2020
I'm wondering why dairy farmers are suddenly dumping milk from the bulk tank down the drain when
prices of dairy products have seriously increased at the grocery store. Seems to me that if the raw milk was
processed & shipped to consumers, dairy products would be more affordable & there would be no need
for dumping. Educate me please.
E-
Judy Hilts V
T
V
T
AG
20-
03
10
9
Com-
plaint
4/13/
2020
Price Gouging
Attached please find screenshots of my usual coffee order from Walmart. They of all companies should be
held accountable! Almost double the price on just my coffee and that's not the only item they are gouging
on! I am disabled and live on a fixed income, this is just awful!!!
E-
Michel
e
Norris Athens V
T
V
T
AG
20-
03
11
0
Com-
plaint
4/13/
2020
Price Gouging
ebay has a approved list of sellers who are allowed to price gouge. it was stated in a email from there trust
and support team to us. we try to sale plastic bottles on ebay which were non essential items and were
denied because they claim it was price gouging. when we responded and asked how those items were non
essential they responded that due to the corona virus they have certain sellers that are allowed to price
gouge. we found a example of a seller who has sold over 2800 kn95 mask retail value at 2.00 for 12.99 on
ebay. ebay is blatantly allowing who it chooses to price gouge on there platform.
E-
Roger Chen V
T
V
T
AG
20-
03
11
2
Com-
plaint
4/15/
2020
Price Gouging
Yesterday I visited the Gulf gas station at 414 Canal St. in Brattleboro, VT. They are selling Great Value
products ( Walmart brand) and other items at a much higher price than I’ve ever seen. One of the items is
a great value disinfectant wipes for $9.99. Online you can purchase a package of three of these together
for less than $9.99.
I also find it strange that a gas station is selling Walmart brand items.
I appreciate you reading this email.
E-
Beth Houle V
T
V
T
AG
20-
03
11
3
Com-
plaint
4/16/
2020
Price Gouging
This is gracies store on Williston Rd in South Burlington. My husband took this photo. They have been
selling these mask since the pandemic started. This is not ok or right in anyway.
E-
Patrici
a
Hamblin V
T
V
T
AG
20-
03
11
4
Com-
plaint
4/16/
2020
This is gracies store on Williston road in South Burlington. E-
Dennis Duffy V
T
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AG
20-
03
11
5
Scam
Report
4/16/
2020
Scam. Email E-
Donna Dickson V
T
Scam of Businesses -
Fake Order of
Goods/Services (may
involve fake check)
V
T
AG
20-
03
11
6
Com-
plaint
4/19/
2020
I wanted to report a case of potential price gouging during the Covid19 crisis.
Gracie's Store and Deli, which is at 1333 Williston Road, South Burlington, is selling packets of 20 hospital
masks for $30. I am not talking about the N95, I am talking about the disposable masks.
I don't know how much they paid for the packets but I think $1.5 per mask is a little expensive, especially
since they are in short supply. Thank you.
E-
Karen Flinn V
T
V
T
AG
20-
03
11
7
Scam
Report
4/27/
2020
scam. phone. offering money claiming to be with VT Health Dept.
caller said she was from VA and said she worked with VT Health Dept. 8022543593. disconnected number.
asked her questions, believes the call was a scam. caller was offering her money to help her.
VM: Yes, my name is Diana Adams. I live in Montpelier and I don't need a a call back but someone called
me just a few minutes ago and it was so many she said she's from Virginia and she's working with the
Vermont Health Department and and taking information. Well, I'm [REDACTED], but I'm no dummy. So I
was going to tell you the number that they got the number that that that she called she called me. She
called my house and I don't know how she got my number but but her number because I had caller ID. Is it
believe it or not? 802-254-6593 and so I called that number and it's been disconnected. So somebody is is
they're doing this from Vermont. She said she was working for them for the job. It department and I I just
know isn't true and she she met and how they got my number and stuff. I don't know. She started asking
questions and I'm like, okay, why are you doing this who are you know, whatever so there's a scam out
there and they're trying to get information from people because she she said well if you don't have enough
money and stuff we can help you. Well, obviously, they're they're out for something with this lady, you
know, it's probably not a criminal but but some of these offered her maybe ten dollars an hour to make
calls and she didn't she's from Virginia but puts off the anyway, so it's all it's okay. I I I I'm sure this is going
to happen for a long time. Well, thank you for your service to the community life.
Phon
e-
Voic
emai
l
Diana Adams V
T
Scam Imposter (does
not conform to other
"Imposter" categories)
AG
20-
03
12
9
Com-
plaint
4/27/
2020
calling to report price gouging.
I am reaching out for what i hope to be as justifiable price regarding a significant increase in the cost
of hand sanitizer! Yesterday afternoon i sent a friend to the local Tenneybrook store located 261 Benmont
Ave, Bennington, VT to pick up a few items, one of them being hand sanitizer, & to my surprise i was told it
was $12.59 for an 8oz bottle & when the attendant was asked about the price the reasoning was that the
cost of isopropyl alcohol was increased. I'm hoping for classification regarding this issue.
VM: Hi, my name is Mindy surname, and I'm calling from Bennington Vermont. I'm calling to report price
gouging if somebody could give me a call back at [REDACTED]. That'd be great. Thanks.
Phon
e-
Voic
emai
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Mindy Surnam V
T
V
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AG
20-
03
13
5
Com-
plaint
4/27/
2020
Phon
e-
Voic
emai
l
V
T
V
T
AG
20-
03
13
7
Com-
plaint
4/27/
2020
First issue: will need to move daughter out of apt housing in May. Is concerned about the EO and ability to
travel in state as well as travel ban on lodging. Where can she stay while trying to help her daughter move
out? Is there an exception?
Second issue: will file a Com-
plaint about.
rented a week long stay. cannot stay. cannot get refund or response from the renter.
Owner is seeking a golden statement from Smuggs. That Smuggs can't supply until after they are reopen,
which is after the rental date.
Hi, my name is Linda not on Agora. My number is [REDACTED]. This may you may not be able to help me I
have rented a week in Smuggler's Notch from an owner not from Smugglers Notch the official office, but it
is noted. It's an official rental $600 off. The Smugglers Notch is closed and the person will not return my
money. She keeps giving Smugglers Notch and myself a run around and you know, I still have to figure out
how to move my daughter out of Burlington and I and there's no UVM graduation, and this woman has my
$600 and it's making me nuts, and I don't know if I have any recourse through an official Channel. I would
appreciate a call back if you could. Thank you very much. Bye.
Phon
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Voic
emai
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Linda V
T
V
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AG
20-
03
13
8
Com-
plaint
4/27/
2020
calling on behalf of niece. wedding scheduled for May 23, has postponed. having an issue with a vendor.
nonrefundable florist deposit. has an 8-page contract
VM: Good morning. My name is Terry O'Neill. And my number is [REDACTED]. I'm actually calling on behalf
of a niece that I have that lives in Burlington. She's a nurse as much around. So her time for calling is very
very limited. So that's why I'm trying to help her. She was supposed to get married on May 23rd. And
because of this virus, you know, they had in Vermont in Burlington. The wedding had to be postponed until
next year and she's having a problem with one of our vendors. Everybody else. Just moved everything
forward all the deposits off next year. This one vendor. She had a contract non-refundable $1,300 a florist.
So basically, it's person has not lost any money buying anything as yet. Anyway, I really would she wants.
She still wants to use this woman, but now she's asking for a 50% deposit the next year. This is a 30%
deposit issue. So if if someone could call me back, you know, she does have money to get a lawyer. She
gave her an eight-page contract to sign. So clearly this woman had a lawyer. It's it's it's ridiculous. I don't
even know what legally with what if anything, you know, my niece is right. So especially under the
circumstances. So again, if if you could please call me back. I really would appreciate it. [REDACTED]. Thank
you so much. Bye.
Phon
e-
Voic
emai
l
Teri O'Neill V
T
V
T
AG
20-
03
14
1
Com-
plaint
4/27/
2020
Im calling about a concern with a business regarding covid 19. I think how they operate falls below the
standards of what the Governor set
Phon
e-
Voic
emai
l
Robert King V
T
V
T
AG
20-
03
14
3
Com-
plaint
4/27/
2020
National guard in Rutland provided emergency food rations for Vermonters. A consumer used that ration
that was free and is selling it on FB (Rutland VT Online Garage Sale) for $60
Phon
e-
Voic
emai
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Christ
opher
Louras V
T
Facebook | Phone:
6505434800 |
Address: 1601 Willow
Road, Menlo Park CA
Janet Jenkins V
T
AG
20-
03
14
5
Com-
plaint
4/27/
2020
Phon
e
Stu Davis West
Rutlan
d
V
T
Facebook | Phone:
6505434800 |
Address: 1601 Willow
Road, Menlo Park CA
V
T
AG
20-
03
17
3
Com-
plaint
4/22/
2020
Was denied SBA loan / PPP E-
Gerar
d
Rainville Colches
ter
V
T
V
T
CAP064 PRA 2020-04935
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AG
20-
03
17
5
Com-
plaint
4/27/
2020
Price Gouging
VM: Hi, my name is Crystal k r i s t a l. Last name is pronounced. An a y n e. My telephone number is
[REDACTED] for [REDACTED] and I was told that the governor governor wanted to hear about Com-
plaints wage that stores food food chains and food stores were. Conducting so I would like to make a Com-
plaint. I have got to Shaw's and I have been overcharged items that they say are on sale or not available
and the prices are much higher than they should be recently. They had a sale for cream cheese at 2428
South packages for 3:49. I believe it was and instead of the only thing open to me was bought two
packages of cream cheese. It was $399 for two packages of cream cheese and what they sold me was two
packages for $998. I am [REDACTED]. I am [REDACTED]. I have a [REDACTED]. I'm recovering from a
[REDACTED]. I have other people going to the store because I can't go to the store and my grocery bill is a
lot higher than it should be I have complained to the manager who tells me that's the way the business is
run. Again. My number is [REDACTED]. Thank you.
Phon
e-
Voic
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Kristal Anayne V
T
V
T
AG
20-
03
17
9
Com-
plaint
4/27/
2020
Difficulty receiving refund of SW flight to FL for team of 19 people scheduled to go to cancelled event.
VM: Hi, my name is Margo Austin, and my phone number is [REDACTED], and I am looking to just spoke
with somebody about whether or not filing a Com-
plaint at all with the Vermont attorney general's makes sense, and it's about flights that were not found
because of covert nineteen and the possibility of getting refunds. So if someone could call me back and I
can explain more the details, that would be great. Thanks so much. Bye.
Parent; daughter and teammates at Mount Mansfield Union HS were going to travel down to FL
Purchased from SW Airlines. They were not going to refund the money. Paid for the entire fare.
Has been back and forth w/ them and they said they would give vouchers to fly again.
Continued to work with directly.
Called Capital One credit card. Hasn't issued charge back request yet. Over the phone, reviewed the
contract, which said if you missed the flight...SW said in writing they would offer gift cards.
DOT has been clear that if flights did not go off and were cancelled and didn't happen, funds should be
refunded per DOT guidelines.
Dated April 20th - said can take up to a month.
19 tickets on SW
Phon
e-
Voic
emai
l
Margo Austin V
T
SOUTHWEST AIRLINES
| Phone: 8008967161
| Address: 2702 LOVE
FIELD DRIVE, DALLAS TX
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20-
03
18
1
Com-
plaint
4/25/
2020
Good afternoon,
I didn’t purchase any of the products at issue but wanted to report that the Jiffy Mart in Chester, VT is is
engaging in what appears to be price gouging.
The address is 89 Vermont Rt 103 S, Chester, VT. I was at this mart just now—Saturday, April 25 at
approximately 4:00 pm.
The products I saw for sale were individual rolls of Scott and Charmin toilet paper, the Scott rolls were for
sale for $1.49 per roll (and a different price for buying several, I think it was five).
The store also sold hand sanitizer in 7.1 oz bottles and gallons. The 7.1 oz container was priced at $12.99,
and the gallon was $39.99.
There were also face masks, gloves, and bleach. I didn’t note the prices for those.
All of these products were on a table at front is the store (left side of entrance) with a 8 1/2 x 11 size paper
with the prices printed.
Please contact if you have any questions, though the above information is essentially all I saw.
Thank you for your work!
E-
Aman
da
Palmeir
a
V
T
V
T
AG
20-
03
18
3
Com-
plaint
4/23/
2020
Price Gouging
Generator makerspace charges $25 for donated face shields . Volunteers and materials.
$500 for acrylic boxes. Please investigate high markup and why hospitals are running out of $.
they took members machines to use. And have a full staff that is outperformed by a single person in
southern vt
E-
V
T
V
T
AG
20-
03
18
4
Com-
plaint
4/24/
2020
Price Gouging
I am contacting you from Oral & Dental Implant Surgery on Price Gouging for proper PPE equipment. N95
surgical masks and Nexcare earloop masks and Caremate earloop masks. The following will be the answers
to your questions in order.
1. The date of purchase March 2, 2020, March 27, 2020
2. Gulf Coast Pharmaceuticals Plus for all purchases on the above dates
3. Caremates Earloop Masks 20 ct, Lot # 1804707
3 M Nexcare Earloop mask 20 ct, Lot #20042 Exp date October 18,2021
Eco solutions N95 particulate Respirator 10 CT - Eco
4. N95 175.00 per box of 10 ct
Nexcare 135.00 per box of 20 ct
Caremates 125.00 per box of 20 ct.
5. See attached invoices
Thank you for taking the time to look into this matter. Please let me know if you have any questions or
concerns. You may contact me by phone or email, [REDACTED] and email is [REDACTED]
E-
Jodi Albowic
z
Bennin
gton
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T
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20-
03
21
1
Com-
plaint
4/28/
2020
Hello, this is Paul Beauregard calling. I'm calling from a local business here from our small business of
Cambridge called on site propane. Hey want to chat with someone for a minute. We we signed up for and
paid for in advance a home show and Burlington the spring that was canceled. And there there was no real
contractual. Peace. Do it that said anything about Thursday, but we ask for a refund for $100 and they told
us to go pound sand, so we're wondering if you can help us. We would like to see it get back in. There was
actually dead. You know, I know hundred and fifty vendors are so who are in the same boat. So if you give
me a shout back and be great [REDACTED]. And again, this is Pablo regard you.
Phon
e-
Voic
emai
l
On
site
Propa
ne c/o
Paul
V
T
V
T
AG
20-
03
21
3
Questio
ns
4/28/
2020
Yes, my name is Donna Arnold. It's[REDACTED]. Thank you.
Why aren't my suppliers accepting cash payment - states it's in the Governor's EO.
Phon
e
Donna Arnold Northfi
eld
V
T
V
T
AG
20-
03
23
2
Com-
plaint
4/28/
2020
Price Gouging
Calling regarding the recent court case and wants someone to explain how these gas companies aren't
price gouging.
Phon
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Voic
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Terry Wright Enosbu
rg
V
T
V
T
AG
20-
03
25
6
Com-
plaint
4/29/
2020
I'm informing you of face mask price gouging at the Kinney Drugs, Milton, Vermont. They are charging
$7.00/4 pack, equivalent of $1.85/mask,
which is not far from the amount that Shelley Palmer was charging ($2.50/mask). Considering the cheap
quality of the Chinese made imported masks that Kinney Drugs is selling, makes the problem even worse.
I'm sure the wholesale cost of the masks are close to 30 cents.
I purchased two packs, then after inspection realized the poor quality of the masks.
I have the receipt in hand.
Since your office has deemed Mr. Palmer has committed a crime at $2.50/mask, it would be hypocritical
not to investigate and charge Kinney Drugs for the same crime.
E-
John Schnade
r
Milton V
T
Kinney Drugs | Phone:
8027482778 |
Address: 957 Memorial
Drive, Saint Johnsbury
VT
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26
6
Com-
plaint
4/29/
2020
Price Gouging
Yes, this is Pat Williams here in Clarendon Springs Vermont. I'm calling to find out is why you know with
this virus going on and everything else that the grocery store is not being checked for price skates gouging
when you pay for $79 for a dozen of eggs, and three weeks ago. They were a dollar Seventy ninth. There's
something wrong and nobody's looking into the food in the stores and the prices that they're jacking up. I
mean, like I said toilet paper is going right out of the street for a price off. Can you imagine for $79 for a
dozen of eggs and you don't have to call me back? I'm just trying to give a heads up and I also call channel
3 news about this, you know about the doing this and doing that but they're not watching out for the
consumers that are going into the grocery stores and the prices were paid a $5 might as well. Say $5 for a
dozen of eggs dead. It's a little much especially three weeks ago. It wasn't this much orange juice.
Everything is going skyrocketing, and it's that, you know, this is not right, and I just wanted the Attorney
General's office to be aware of what's going on. And I think now it's time. They start checking the stores
because once they get the prices up, they're never going to bring them back down and it's not fair to to us.
So that are trying to do right and follow the rules, but they're not following the rules about gauging and my
number's at [REDACTED]. Thank you.
Phon
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Pat William
s
Clarend
on
Springs
V
T
V
T
AG
20-
03
26
8
Questio
ns
4/29/
2020
Hi, my name's Amanda feral. I can be reached at area code [REDACTED]. I was calling in regards to the
social distancing laws and my neighbor, a as a flow of people coming over. There were talked to the cops
yesterday, and I sent an email. So I didn't know if you guys could help since the cops told me it was your
decision to find people. So, I'd greatly appreciate it. If you guys give me a call back, and again, the number
is [REDACTED]. Thank you. Have a good day.
Phon
e-
Voic
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Aman
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Feral V
T
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03
29
3
Com-
plaint
4/30/
2020
Hi, this is Anne Marie Jackson the owner of the High Hill in bed and breakfast in East Montpelier Vermont.
Thank you for your very detailed and informative going message. The reason I'm calling is I we are
identifying that our credit card processor, which is Evo payments out of Portland, Maine Evo. 860 Evo
payments are starting to do something since it started in the middle of March. They did not notify us. They
said they did notify all their Merchants but I never saw a dead or anything in the post office mail about
their notification that they are going to withhold 10% of every credit card run that we do for deposits.
Obviously, we don't have gas now but for future deposit and we really had very few, but they take 10% Of
course. And so when we
do get a credit card reservation, you know through the email or through our booking online booking
booking.com. And so on hotels.com, when we get a reservation, we are responsible for the card services
do not run the car that we don't allow that so we run the card and unbeknownst to us at the beginning.
They were taking 10% out of every settlement we did on our machines. We've
So my issue is why are they taking 10% out? No one else is doing that. I've checked with fellow DMV in
the area and even some friends who run a larger hotels and nobody's doing that accept Evo payments as
far as I can research and so I've written a long letter to the person in charge of their risk and loss
prevention department and I'm going to send a copy of the email to your to the attorney Thursday. I just
didn't want it to show up at your office without any pre-warning. It's just an email that I'm sending making
a case for why they should not do that to us and small businesses, especially at this time. We cash flow is
such a serious issue. And so you will get a copy of that email, it's Anne Marie and Joe Jackson the owners
of the High Hill in we've been in business fifteen plus years and we're doing very very long until covered hit
and so like everyone else where it's a very serious low income level now, so I just want to give you a heads
up. My my cell phone number is [REDACTED] and I'm making a case in this email as to why they should not
keep 10% in addition to their credit card processing fees, which they've always charge once a month which
we agreed upon. Of course, they charge us for the service of running credit cards or for refunding but
they're saying that it's there's worried about coded chargebacks and these
Phon
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Voic
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High
Hill
Bed
and
Breakf
ast
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20-
03
29
4
Com-
plaint
4/30/
2020
Called again 5/1 VM:
Good afternoon. My name is Donna line. I called yesterday afternoon and left a message. My telephone is
[REDACTED]. I am a summer seasonal residence at Lone Pine campsites in Colchester Vermont. Today is
the opening of of the season for seasonal. However, we were sent a former pertaining to cope nineteen,
and we're being told we have to sign this form or we cannot come into the campground and go to our
summer homes, so I'm a little annoyed with that. I don't want to sign that but I guess I really should speak
with somebody before I I make a big to-do about it or perhaps I'm wrong altogether, but I do need to know
so that I can go to my summer home [REDACTED]. And again, my name is Donna in line and this pertains to
a covid-19 release form. Thank you.
4/30 VM: Seeking guidance and assistance. Says she is summer resident of a campground. Says as of
May 1st the campground is opening up to seasonal residents and presenting residents with a contract. Is
concerned about signing a contract in order to be admitted to the campground and it's related to COVID-
19.
Good afternoon. My name is Donna line line. My telephone is [REDACTED]. I'm seeking a little guidance in
a long-distance. I'm not sure if I have a legitimate Com-
plaint or not, but I guess I need to speak with somebody. I am a summer resident of Lone Pine camp
grounds and on May 1st. The campground is opening up to seasonal residents yesterday. We received our
contract letting us know that we must sign this before. We took it to the campground and they they're
asking us to sign something in relation to the virus. If somebody wants to give me a call back. I'm happy to
to go through it with you, but it's kind of a lengthy message. I guess to leave over the phone. So again
[REDACTED] and it is Thursday. But I think it's 1:00. Thank you.
Phon
e-
Voic
emai
l
Donna Line V
T
V
T
AG
20-
03
29
5
Com-
plaint
4/30/
2020
Is concerned about an inmate at NW Regional State Correctional Facility. Is seeking to get inmate released
due to active COVID-19 cases.
Hi, my name is Lynn a dark. My telephone number is [REDACTED] I am calling about games busines inmate
number [REDACTED] at Northwest State Correctional Facility. I am calling because they were just re-tested
June seven of them not including [REDACTED] have tested positive for the coronavirus yet again, and I am
trying to get him released cuz he has not had a new charge and eleven years the charges in which he was
put back in jail on were dropped dismissed and he's dead in jail on a six-month interrupt which should
have been dropped as well. And I'm looking for help because they have yet to release him and he dead.
Well treatment and they have yet to give him medical treatment. I have called Jennifer Governor Phil Scott
Jim Bakker off the office. Well your office. I've called a Burlington Free Press his lawyer Channel 5 news. I'm
not calling anybody. So if someone can give me a call back at [REDACTED]. I would greatly appreciate it.
Thank you.
Phon
e-
Voic
emai
l
Lynn Badard V
T
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20-
03
30
5
Com-
plaint
4/30/
2020
Price gouging of masks at CVS
Hello, my name is Gavin Porter. My phone number is [REDACTED]. I'm calling to report a business in
Vermont CVS. Pharmacy is selling masks at a $1.99 each and know that there was recently a case with a
man accused of price gouging and the TV went after them. So, I just wanted to report this month. As you
know, these are mass that are in critical need for the safety of people in the public in this markup. It's just
absolutely outrageous. So if you want to give me a call back you can and then again, the number is
[REDACTED]. Thank you.
Phon
e-
Voic
emai
l
Gavin Porter V
T
CVS
Pharm
acy in
VT
V
T
AG
20-
03
31
4
Com-
plaint
5/1/2
020
Price gouging CVS Pharmacy in Morrisville
Surgical Gloves
I am calling to report price gouging at the CVS Pharmacy in Morrisville. I went there on Wednesday and I
had a question for the pharmacist and I asked the pharmacist I said, do you have any of those surgical
gloves? And she said yes, she said we have them up at the front register and I thought well, how much are
they ma'am? And she said they're $2.50 a piece and I just got done reading an article. We're just put in
junction box. The guy who was trying to sell them lose $0.10 mass for $2.50 a piece and the judge I forget
the judge his name, but he put a stop to it. Anyway, it's the CVS Pharm the CVS in Morrisville. They're the
ones that are selling the mass at $2.50 a piece. Which is priced couch, and so I just thought I would notify
her office. All right. Thank you.
Phon
e-
Voic
emai
l
Jeff Nolan V
T
CVS
Pharm
acy in
Morris
ville
V
T
AG
20-
03
32
0
Com-
plaint
5/1/2
020
Price gouging on soap and hand sanitizer
Hi, I'd like to talk to someone about possible price gouging going on at a specific area. Considerably High.
Give me a call back at [REDACTED]. Also price gouging on a central products such as mass and soap and
hand sanitizer, which I believe is against federal law. But please give me a call back at that number. I just
mentioned. Thank you. Bye.
Phon
e-
Voic
emai
l
Unkno
wn
caller -
possibl
y male
V
T
V
T
AG
20-
03
35
8
Questio
ns
5/2/2
020
Problem with Hotel in Newport VT. Concerns about Governor's Order and Extended Stay situations.
This is my second. Good afternoon. This is Christine Rose for calling. It's May 2nd about 12:30 p.m. I'm
calling because I need some guidance and assistance on how to proceed with a situation. I have at my
hotel in Newport Vermont. I'm calling because there are Extended Stay people in the unit and hack quite
quite an issue between the governor's order to shut down motels, and let's stay at extended-stay people
there. If I could get a call back, I would greatly appreciate it. My number is [REDACTED]. Again, it's
[REDACTED]. And I am in need of guidance on the situation. Thank you so much. I appreciate it. Stay safe
by.
Phon
e-
Voic
emai
l
Christi
ne
Rose Newpo
rt
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36
0
Scam
Report
5/2/2
020
scam. imposter of business
COVID-19
Hello, my name is Laura Tobin. My number is [REDACTED], and I'm calling because a scam went out with
my name from an organization on president of the Northeast Kingdom Audubon Association. Looking for
funds for some kind of coded nineteen support kind of thing off. Anyhow, I'm calling to report that just to
make sure that it's documented. We have tried to let our membership know that that's not legitimate, but
I want to make sure that we go through all the correct channels took care of it. So if you need any more
information, please let me know and I'll be happy to go through it all with you. Thank you very much. Good
night.
Phon
e-
Voic
emai
l
North
east
Kingdo
m
Audub
on
Assn
V
T
Scam of Businesses -
Imposter of Business
Personnel
(impersonates biz
rep/owner/CEO/Boss/ot
her rep. of business)
V
T
AG
20-
03
36
9
Questio
ns
5/4/2
020
Inquiring about Clean Zone Masks, because called them two credit cards and they said both weren't good.
Hello, this is Jerry Smith calling. I'm wondering if a company called clean Zone mass as has a scam. I had
received I tried calling them yesterday because I needed some mass that they were advertising and when I
I gave him my cell phone number my own Visa card number. They said sorry this number is not good. And I
know it's a perfectly good perfectly good number, and then I tried calling again, and then I tried using a
different cellphone a different Visa card and that did they didn't like that either. So I'm wondering if the
scam I'm wondering if I should cancel my credit cards. Please. Give me a call back. My number is
[REDACTED]. One is Barrett and Joe Smith. Thank you very much. Again,[REDACTED]. Thank you.
Phon
e-
Voic
emai
l
Joyce
and
Derick
Smith V
T
Clean
Zone
Masks
V
T
AG
20-
03
38
6
Com-
plaint
5/4/2
020
Wants to report a hair salon in Johnson for being open during COVID-19.
I am not sure if this is the Cove it reporting hotline phone number is [REDACTED], and I don't need a call
back if it is, but I don't think hair salons are supposed to be open. I live in Johnson. Then I went through
Johnson and look like Northern highlights Salon 53 lower main street right on a corner of 3rd Street is got
customers again. You don't need to call me back if this is the right number. If not, I don't can't find any
other phone number. And if you know what it is and could call me back and let me know then I would call
that number cuz it doesn't seem like they should be doing business right now. Thank you.
Phon
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Unkno
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39
2
2020-
04426 -
Bertz,
Theresa
(Sugarb
ush
Mounta
in Ski
Resort)
CAP
Com-
plaint
4/22/
2020
Hello and thank you for taking my question. I hope you and your loved ones are safe and I hope you are
finding ways to find moments of joy in these difficult days.
My question is regarding a refund for pre-purchased ski lift tickets that could not be used due to the Covid-
19 crises. We bought "Quad Pack" ski lift tickets for Sugarbush Ski Resort in Warren, Vermont for skiing
during the 2019/2020 season which was advertised as having a projected finish perhaps in May. Sugarbush
has been our favorite ski mountain for over forty years. Vermont, by far, is our favorite ski location on the
east.
In response to the early closing of the ski mountain and resort due to the coronavirus crises, Sugarbush
Resort promised refunds to those holding hotel reservations and reservations for ski lessons, but no such
refunds for our Quad Pack ski lift tickets which were basically reservations for skiing any days of our choice
during the 2019/2020 season, advertised to end in May of 2020.
As a consolation, Sugarbush decided to “generously” extend the use of our Quad Pack ski lift tickets
through the “end” of the year 2020 which they determined would not include the last week of the year, a
well-known desirable holiday week.
First of all, there is no guarantee Sugarbush will be open in December of 2020. Second of all, Sugarbush is
assuming we are able to travel to Vermont to ski in December of 2019, and we can't.
We purchased our tickets in order to "make reservations" to ski during the 2019/2020 season which
Sugarbush listed as ending in May of 2020, NOT December of 2020. That was our deal and our intentions.
We love spring skiing in March and April.
How can we get our money back? Sugarbush has ignored our letter requesting they reconsider this offer
and make it more fair. We are willing to accept at least a comparable credit for the months of the season
in which we intended to use them. (January/February/March/April of 2021--NOT December.)
Our reserved ticket value is quite substantial. Six Quad Pack ski lift tickets. We think it's wrong to offer
refunds for reservations on hotel rooms and ski lessons, but not reservations for ski days.
Thank you for your help.
Sincerely,
Theresa and Eric Bertz
[REDACTED]
Web
site
Bertz,
Theresa |
Phone:
[REDACTED
] |
Address:
[REDACTED
],
Northboro
ugh MA
SUGARBUSH RESORT |
Phone: 5832381 |
Address: ATTN: LINDA
HAGENS, RR1 BOX 350,
WARREN VT
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03
41
4
Scam
Report
5/5/2
020
Scam. Phone. Scam of Business
disabled veterns of Covid 19. They are looking for gift card things
ello, this is Gary re-telling. I'm the president of of the foot of the Mountain snow Travelers in Middlebury
Vermont here, and somebody is using my name when the weird email address hitting up some businesses
and different things for like gift cards and trying to get money out of our snowmobile club for veterans
needing care and for preventing folded nineteen so such and forth, but if I could get a call cuz this is the
third person that I've heard that my name's out there and you know, they're probably going to get some
money or trying to get money out of her our snowmobile club or the people we deal with are in Vermont,
but if you can give me a shout at [REDACTED]. Again, that's [REDACTED]. Thank you God. off
Phon
e-
Voic
emai
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Foot
of the
Mount
ain
Snow
Plowe
r
Preside
nt: Gary
V
T
Scam of Businesses -
Imposter of Business
Personnel
(impersonates biz
rep/owner/CEO/Boss/ot
her rep. of business)
V
T
AG
20-
03
43
0
Com-
plaint
5/5/2
020
Price Gouging
Yes, this message is for attorney general attorney general TJ Donovan. And I do not need a call back. But I
wanted to advise him that last week well between 7 and 10 days ago. I went to the CVS Pharmacy in
Morrisville. And while I was at the pharmacy asked if I said you probably don't have any of those surgical
gloves or probably sold out of them. Right and the pharmacist said to me know we do have them. She said
they're up at the front register. May I ask what would the price was? She said they're $2.50 a piece and I
had just finished reading an article day before about some guy that they caught trying to do the exact
same thing and they got a judge to issue a cease-and-desist order from him trying to sell them at that that
price towns in, Georgia. So anyway, I wanted to report them because that is not right. There are totally
taking advantage of people selling a consent and ask for $2.50 off. So anyway, again, it's the CVS Pharmacy
and it's located in Morrisville. So that's all the information I wanted to leave with you. All right. Thank you.
Phon
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unkno
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V
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AG
20-
03
45
8
Questio
ns
4/29/
2020
Bissonette Properties has Not Pulled Construction permits to be Tearing apart any Apartments at 603
Riverside Avenue in Burlington. They Never Notified any of the Tenants in the Building , and the workers
are NOT following the Covid 19 Guidelines for Social Distancing. The workers aren't wearing masks , and
Have Not stayed 6 feet apart for the last 2 days. I have a [REDACTED] Adult in this Apartment that has
[REDACTED] that is being Put at risk by these people. This Is an Occupied Building which 3/4 of the Tenants
have Compromised Imune Systems. The Tenants in #5 has[REDACTED] and a [REDACTED] and they've got
Construction Dust Everywhere, and they've turned off the Water to the first floor with no Notice. This
Needs to Stop Immediately.
E-
Christi
e
Delphia Burling
ton
V
T
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20-
03
46
5
Com-
plaint
5/4/2
020
Price Gouging
In both Shaws and Hannafords In Middlebury last night (Sunday, May 3, 2003)
I feel that the price that Hannafords is charging is inflated.... but Shaws is OUTRAGEOUS!
at $9.99 for a 16.9 ouce bottle at Shaws = $.59 per ounce
at $7.99 for a 16.9 ouce bottle at Shaws = $.47 per ounce (sale price)! Ha!
at $4.99 for a 12 ouce bottle at Hannafords = $.59 per ounce
Ethyl Alcohol is the active ingredient listed in both.
In Walgreens Middlebury, I saw that they were selling a 50 pack of disposable (surgical type) masks for
$39.99!!!!!!!
But I didn't get a photo....
Thank you for following-up on this,
Sheri Cameron
[REDACTED]
E-
Sheri Camero
n
V
T
V
T
AG
20-
03
47
4
Scam
Report
5/6/2
020
scam. email. Stimulus money from VDH
Yes, my name is Sean. Katro. My phone number is [REDACTED]. I got an email that says it's from the
Vermont Department of Health, and it says covid-19 stimulus check update from vdh, and then it says in
the area written. It said funds approval form is attached review now to claim your stimulus from Vermont
Department of Health Mark Levine MD commissioner towel, and then it has an attachment that you're
supposed to click on Thursday, and I don't know how to go from there, but I just want to know if this is a
scam. I received it today at May 6th 2020 at 10:57 a.m. You could please give me a call back. I'd appreciate
it.
Phon
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Voic
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Sean Katro V
T
Scam Free Money
(GOVERNMENT
STIMULUS MONEY) -
NOT grants | Phone:
7148774451
V
T
AG
20-
03
48
8
Com-
plaint
5/7/2
020
Gym charging while shut down during COVID-19
Partner also had concerns about how Federal Stimulus funds were allocated by the House.
Yes. I was wondering my gym is still charging me monthly membership fees, and they've been closed for
two and half months. So you haven't been able to go, but it's just taking the money out of my checking
account I noticed so I was wondering if that was legal to do or if there was anything I can do about that. So
if you I live in Rutland. Give me a call. My name is Pat, and my number is [REDACTED]. Thank you.
Phon
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Voic
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Pat V
T
V
T
AG
20-
03
49
1
Com-
plaint
5/7/2
020
Ordered COVID-19 product. Did not receive. Seeking refund.
Hi, my name is Kim folk, f as in Frank o l t as in Tom, Z as in zebra. My number is [REDACTED]. I ordered a
oximeters one of from a
company called Pure vital like t u r a v as in Victor i d a l i k e I did this in the beginning of April. I've been
emailing with them back and forth asking them with product is they deducted the money from my account
on April 7th still? No product. They keep telling you taking longer than expected and there's no tracking
capability. And I'm the last email I sent them. I requested a refund and I still haven't heard anything again
that was in the beginning of April. So it's over a month ago. If someone could give me a call and tell me
where to go from here. I would greatly appreciate it. Thank you so much.
Phon
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Kim Foltz V
T
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4
Com-
plaint
5/7/2
020
Zoom requirements related to condo meeting in the age of COVID-19.
All right. I'm going from White River Junction. I live in a condo association community living and our Master
board of directors has so far refused to use the zoom capability for the annual meeting. And they have
sent out proxy letters naming themselves as the proxy and asking. All the owners to just sign that paper
giving them full authority to make all decisions for the upcoming years, including selecting new board
members wage. I'm calling to find out if the state statutes around Community Living cover any aspect of
this. My name is Sally. Dalu B e l l e w phone. Oh my God. My phone isn't working. I'm using my neighbor's
phone Bowie. I'll give you my email. [REDACTED] and I'll leave my phone number just in case I can get it
fixed [REDACTED]. Thank you very much.
Phon
e-
Voic
emai
l
Sally Bellew White
River
Junctio
n
V
T
AG
20-
03
49
7
Corresp
ondence
5/7/2
020
Hi, this is Marsha Barber. It's Wayne and Marsha Barber. I sent in a Com-
plaint about Son run back in November December and the last I heard they were going to send them
another letter, and I haven't heard anything since and I don't know if it has to do with this coronavirus nice
thing or what, but it's never been resolved. So if my number is [REDACTED]. I would like a call back if you
can tell me what's going on. I'd appreciate it. Thank you. Bye.
Phon
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Marsh
a
Barber V
T
V
T
AG
20-
03
52
4
Com-
plaint
5/8/2
020
Hi, my name is Robert Kirkpatrick. And my telephone number is [REDACTED]. I have a question regarding
an upcoming wedding for my daughter and certain venues and vendors that we are using for that wedding
in August month. Um, we're getting some kind of back and forth between what's going to be allowed and
what's not and whether or not we're going to get repaid if they cancel on us off. So I've got some major
questions here cuz we have a lot of money out to some of these vendors and some of the questions are
asking of us right now are making me have a couple red flags. So I would really like to call back and kind of
know where I stand what my rights are and what they're allowed to do and not to do in Vermont regarding
weddings this upcoming month. August actually, so thank you for your time. Again, it's Robert Kirkpatrick.
[REDACTED]
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Robert Kirkpatr
ick
V
T
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3
2020-
04708 -
Colanni
no,
Christin
e
(Interna
tional
Classro
om (IC
Tours))
CAP
Com-
plaint
5/8/2
020
Consumer (representing Mendham High School in Mendham, NJ) was set to travel to Italy with IC Tours
(International Classroom) in June 2020. Class of 44 students. In January 2020, IC Tours told them to hold
off on cancelling. Included insurance plan was purchased in December 2019. Trip could not take place due
to COVID-19. Consumer was told insurance would cover the costs. All were given travel vouchers.
Consumer does not want travel vouchers, as students will have graduated by the time the vouchers can be
used. Total loss (44 students) in excess of $150,000.
https://www.internationalclassroom.com/
voicemail 5/11: Good morning. My name is Christine Colony know, my phone number is [REDACTED]. I am
calling regarding a tour company called I see tours in Vermont the gentleman that runs it I don't know if
he's the president or whatever. You want to call him. His name is Mike Huff h u f f we are actually in New
Jersey. There's something of us where we all paid thousands of dollars for our seniors to go on a European
tour several of the students actually were paying themselves and we are getting absolutely no responses.
We got one saying contact the insurance company I could go on and on it doesn't matter. The insurance
company says pandemics aren't covered. They say we have to go to the tour operator and he is
responsible and he said maybe I can offer you a voucher for next year. But of course our kids can't go next
April cuz they're all going to be in college. So it's just a a bad thing. And I think we're at upwards of you
know, $70,000. He's keeping of our money. My phone number again is [REDACTED], and I'm not quite sure
if we need to go through you cuz this companies in Vermont where in New Jersey that's where he came in
our high school. So if you can call back, I would greatly appreciate it. Thank you so much, bye-bye.
E-
Colannino,
Christine
| Phone:
[REDACTED
]
ATTN: Mike Huff,
International Classroom
(IC Tours) | Phone:
8775431090 |
Address: 7290 Route
131, P.O. Box 263,
Weathersfield VT
AG
20-
03
54
4
Com-
plaint
5/8/2
020
Business called him and said can't refund money of him and 26 other people (he does not know). Says the
business canceled the date, but offered to move it to next year. Consumer says if they can't do it until next
year, he'd like a full refund. Says paid $1800 deposit and a total of $5200 additional to pay for the venue
up front and is seeking a refund of the $5200. Says there was only a verbal agreement and no written
contract, however he has receipts.
Seeking opinion.
Hi, my name is Jonathan Palermo. I it was your wedding and you at the Grand oil lake house for the
summer and I gave them $7,000 for deposits payment up to a wedding. Just got a call from them saying
that they have spent my money and cannot refund my money as long as as long as there's twenty-six other
people. There's also cancel their weddings for the summer and I guess they basically don't have any money
to pay anybody back because they spent it all off. So, I don't know if that's anything that you guys would
investigate or look at. I guess. I'm just looking for some guidance. Again. My name is Jimmy Smith in
Palermo. I would like a callback. [REDACTED] just hear your opinion on where I should go and I should
approach this. Thank you for your time, and hope to hear from you soon. Okay. Thanks. Bye.
Phon
e-
Voic
emai
l
Jonath
an
Palermo V
T
Grand
Isle
Lake
House
V
T
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03
54
6
Com-
plaint
5/8/2
020
Price Gouging
Hi, this is Thomas Savage calling from Derby Vermont at [REDACTED]. The Jolly store in Derby is selling 12-
pack paper towels of Sherman for $22. It seems obvious that they're price gouging. If you could give me a
call back, that'd be great. Thanks.
Phon
e-
Voic
emai
l
Thoma
s
Savage V
T
V
T
AG
20-
03
55
8
Scam
Report
5/9/2
020
SCAM. text. stimulus check avail via Cash App if he provides his checking and routing number.
Hi, my name is Rick Heitman. Phone number is [REDACTED]. I got a cash app alert kind of thing stating that
stimulus checks will be provided by you need to submit your routing number and account number and
then it says two or more tap off. Anyways, just wanted to pass that on. You can call me if you wish. Thank
you.
Phon
e-
Voic
emai
l
Rick Heitma
n
V
T
Scam Free Money
(GOVERNMENT
STIMULUS MONEY) -
NOT grants | Phone:
7148774451
AG
20-
03
56
0
Com-
plaint
5/9/2
020
Price Gouging
$8/Bottle hand sanitizer at Shaws in Manchester. price gouging report.
I'm calling to I'm calling to make a report on a store called Shaw's in Manchester Vermont. Their price
Gathering is showing Purell hand cleaner for almost 8000 bottle. It's a product that normally sells on sale
for a dollar and not on sale maybe a dollar and some cents. There were people two brothers that were
arrested for selling. It's on the internet initially for $5 a bottle about six weeks ago and then in turn started
selling for $50 a bottle, but apparently he's selling it for five bucks a bottle was enough to bring criminal
charges against them. I called the store and the manager said they don't make the price as the corporate
office does I think there's very often then there's no recent big business should be exempt for price
gouging procedures. Most people ain't going to make a Com-
plaint because they just want to get this stuff bought-and-paid-for and get home, but I found this
outrageous wage. So again, it's a store in Manchester Vermont. The name of the store is shorts. Thank you.
Phon
e-
Voic
emai
l
V
T
V
T
AG
20-
03
56
5
Questio
ns
5/11/
2020
Hi, this is Jerry Rice. Phone number is area code [REDACTED]. I'm calling in relation to Airlines. I'm not
willing to give out cash refunds for events that were canceled on the airline tickets that were cancelled
because the events were cancelled and I would just wondering I heard that the it was on the news that the
airlines were supposed to give you a cash refunds if it was a virus related, so, I was just wondering what's
going on here cuz those are lines seem to have different stories. If you could give me a call back and let me
know what the story is. I appreciate it. Thank you. Bye.
Phon
e-
Voic
emai
l
Gary Rice V
T
V
T
AG
20-
03
58
1
Scam
Report
5/6/2
020
I have received a few phone calls from Vermonters stating that they have received an email from the
Vermont Department of Health with the Subject line: Covid19 Stimulus Check Update. This is a scam and
we would like you to notify Vermonters. Within the email is a web link titled "VDH.html". We are going to
put something up on our Health website notifying people but wanted you to be aware of it.
E-
Sarah Gregore
k
V
T
Scam Phishing
(UNKNOWN/unidentifie
d/general)
V
T
AG
20-
03
58
4
Com-
plaint
5/4/2
020
Good afternoon. I have some questions on how to file a Com-
plaint. I'm having an issue with NBT Bank that is not specific to a branch located within the state but with
them overall and I would like to file a Com-
plaint about their handling of, and response to, the issue. It was initially attempted to be resolved at a local
branch in Williston, but with the current coronavirus situation, everything has been done either online or
on the phone unsuccessfully, and unwillingly on their part. Any guidance would be appreciated.
E-
Trista William
s
V
T
NBT Bank | Phone:
8006282265 |
Address: P.O. Box 351,
Norwich NY
CAP079 PRA 2020-04935
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AG
20-
03
58
6
Com-
plaint
5/8/2
020
Hi,
I write to request that you issue guidance protecting couples who were supposed to have a wedding but
couldn't due to state and federal limits on gathering sizes. We had to cancel our May wedding and several
vendors are not issuing any refunds even though they legally could not perform the terms of the contract.
We are losing thousands of dollars, and I know all industries are struggling right now, but the wedding
industry can apply for state and federal relief for Covid impacts on their business. The UK has issued an
order that all industries who cannot fulfill their contract terms due to Covid must issue a full refund, and
the MA AG has issued similar guidance.
Your help would be appreciated,
Emily & Kaitlin
E-
Emily Diorio V
T
V
T
AG
20-
03
60
1
Com-
plaint
5/7/2
020
Price Gouging
2oz bottle of hand sanitizer at Kinney Drug on Shelburne st So Burl vt. Excessive Price of $7.99 for 2oz
bottle. Thank you.
E-
Norma
n
Lovejoy V
T
Kinney
Drug
V
T
AG
20-
03
60
2
Com-
plaint
5/11/
2020
Price Gouging
Sent picture of hand sanitizer for $14.99
E-
Serena Snider V
T
Champ
lain
Farms
Store
Enosb
urg
V
T
AG
20-
03
60
3
Com-
plaint
5/11/
2020
Price Gouging
5/9/2020
The Jolly store in Derby is selling 12pc toilet paper for 21.99$
E-
V
T
Jolly Derby V
T
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20-
03
60
4
Corresp
ondence
5/11/
2020
5/12 message - Yes, this is Thomas over at [REDACTED]. Again, [REDACTED] and I'm calling in conjunction
with a Com-
plaint that I sent to you folks on King Property Maintenance and Cambridge and I was just off the phone
with George there and he's giving me a hard time and one of the things though. He said is that I had sent
to you folks on the piece of paper on both sides. The Com-
plaints one side was the Com-
plaint cocktails and the other side says the relief you desire and he claims that he did not get that second
half they're so forth. So I'd like to have them see that second day after they're also Madison said that they
emailed me something back on five four. Well, I've been using the library to read my emails. Coronavirus
set shut it down. So if you could tell me what the email says, I would appreciate it and also since he
seemed to be in transit and trying to fix the situation of the Com-
plaint what procedures do I have here to get them to comply? So again Tom traber [REDACTED]. Again,
[REDACTED]. Thank you.
Thomas Craver [REDACTED] again, Tom is Trevor [REDACTED] here in Fairfax and Madison left me a
voicemail message earlier today and I had originally talked to Lisa and with Lisa my whole point it out the
digital divide to her. So she emailed me or she snail mailed me the Com-
plaint Form which I sent back and yet Madison said that on 5/11 you email me? Well, I've been using the
library for email until they got shut down by the Corona virus. So I'm on the other end of the digital side
with phone only there. So any rate I said Madison said she mailed the Com-
plaint to King Properties. My question is what will be going on from here. I would like to get my property
back in order for Thursday. Season is coming into effect, and I don't want him to come back and said he did
do it. So I wanted to have some sort of resolution so that he can address the problems that he created on
the issue. Thank you. home off
Phon
e-
Voic
emai
l
Thoma
s
Traber V
T
V
T
AG
20-
03
60
6
Com-
plaint
5/12/
2020
Hair Salon Open
The Head Shead in Morrisville is open and has been operating this whole time.
Phon
e-
Voic
emai
l
No
Name
V
T
AG
20-
03
61
0
Com-
plaint
5/12/
2020
Price Gouging
Good morning, Ralph Sumner calling phone number [REDACTED] have a not sure I have a great agency or
not. But I have questions about LP gas liquid propane cost in the state of Vermont it the commodity itself is
down approximately 40% 39.71% as of today, but the local LP gas agencies are scheduling their LP for the
exact same price that they did in December. I was wondering what's the what's the mechanics of this?
How how could this possibly be happening when a liquid propane is a derivative of oil and oil prices are
down so dramatically, why isn't liquid propane down as it has come down in the past month. If you could
please give me a ring back, that would be great. Thanks so much. Bye.
Phon
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Ralph Sumner V
T
V
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61
9
Com-
plaint
5/12/
2020
Hi, my name is Barbara Frizzell. My home number is [REDACTED]. And I mistakenly without realizing it
purchased tickets to a slim Theater concert schedule for last March through ticket office., And I'm
obviously the contract didn't go forward everything has been canceled. They have offered me a credit of
120% of my ticket price which was $727 off. But I have to use it in the next eighteen months and or I can
get a refund and I want to refund but whenever I try to contact them they say they don't recognize my
email or they don't know what the order number is. I'm not yet talked to a person. I've just tried to contact
him by the methods. They have suggested in the letter I song. Because when I called them I have to push
number six to get a refund number six eight times before it gives me to something else and then I have to
push that for another 10 times and I think there's just a delay going on and my deadline to get through to
them is actually tomorrow. I just would like to know if you have any other suggestions on how I can get my
refund to their customer service since I keep bouncing it back and telling me they don't recognize my email
address. I will page him again today and I'll stay on the line for a couple of hours if I have to but I just
wondered if anyone else had reported any fraudulent suspicious month. Not legal practices from this
company and the company again was ticketoffices.com. Thank you.
Phon
e-
Voic
emai
l
Barbar
a
Frizzell V
T
TicketOffices.com |
Phone: (844) 379-0370
| Address: 19266
Coastal Hwy Unit 40510
, Rehoboth Beach DE
AG
20-
03
62
0
Public
Records
5/12/
2020
Hi, my name is [REDACTED]. And I'm a student at the University of Vermont. I would like to receive a call
back. You can contact me anytime at this number [REDACTED]. I am calling because I have filed a month
on multiple occasions public records requests to the presiding officer Gary der at the University of
Vermont to request financial documents that are covered under the Vermont public records act and it is
my understanding that under the state law an individual has three days to respond to public records act
requests. Unfortunately, I've received no communication from Gary Durand response to log. These
requests which is deeply upsetting to me because University of Vermont tends to cut low salaried faculty
to help fix the budget crisis that has been brought on by covid-19 and I've spoken to many different
affected faculty and students and it seems that the University of Vermont is trying to obstruct independent
investigation into their finances and finances and records that which made publicly available. It's my
understanding that a violation of this apt constitutes both a misdemeanor and a $500 fine and if that is the
case and there are grounds to do so, but I would like to Levy charges against Mister character for violation
of the public records Act of Vermont. I'd appreciate a call back at any time as I said, my name is
[REDACTED] and you can reach me anytime at this number [REDACTED]. I look forward to hearing back
from you and thank you for your time.
Phon
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Voic
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63
1
Com-
plaint
5/6/2
020
For reference, the invoice number was [REDACTED].
For further reference, my Verizon account number: [REDACTED]
The in-store representative added a tablet that he assured me was free. At the time, I was unaware of
Verizon's nefariousness:
On page 2 of the linked bill (see immediately below), please find a comparison of my Verizon bill for March
and for April. Note, also on page 2, the increase in monthly charges from $64.56 to 204.72. This increase
includes a charge of at least $36.35 for the "free" tablet which, incidentally, I HAVE NEVER EVEN OPENED.
https://myvpostpay.verizonwireless.com/ui/bill/data/ao/printPdf?stmtDate=April+12,+2020
When I went to the Bennington store on May 3, and requested to delete my Tablet "service" I had never
even asked to sign up for, I was told I will be charged a cancellation fee of approximately $175. All told,
these duplicitous charges will tally approximately $210. This occurs in the time of Covid-19, when one
might think customer service, cooperation, and integrity would especially matter. But apparently they
don't matter to Verizon.
One more time, note that:
a) I never asked for the tablet.
b) I have never removed the tablet from its packaging.
c) I have never activated the tablet.
d) Despite these facts, I am expected to pay $210 for the device and its unused services. That is an odd use
of the word "free."
Is there a way you can make this right? At this point, I would recommend to all friends and family that they
steer far away from Verizon and its unethical practices.
Phon
e-
Voic
emai
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Stefan
o
Donati Bennin
gton
V
T
520
1
VERIZON WIRELESS |
Phone: 8009220204 |
Address: One Verizon
Place, Attn: Executive
Relations, Mailcode
GA3B1REG, Alpharetta
GA
AG
20-
03
64
3
Com-
plaint
5/13/
2020
Price Gouging
Yeah, my name's Rob Walker. I'm not sure if I have the right number, but I'm trying to get a hold of
someone to report price gouging at a local establishment off. If you could give me a call [REDACTED].
Appreciate it.
Phon
e-
Voic
emai
l
Rob Walker K
Y
V
T
AG
20-
03
64
8
2020-
04638 -
Stern,
Catheri
ne
(Serest
o) CAP
Com-
plaint
5/5/2
020
3/17/
2020
On March 17, 2020 I ordered 3 Seresto dog collars for tick protection (2 large and 1 small) and $72.98 was
charged on my credit card.
The website homepage says 2 day free shipping. The shipping page says usually all orders are processed
and shipped within 7 working days and delivery is with 4-12 days. To date I have not received the collars.
I have sent numerous emails and received responses stating that shipment had been delayed due to the
Coronavirus. I was given a USPS tracking number [REDACTED] that has consistently shown the status of
the order to be "Pre-Shipment". My May 4th email stated that I wanted my order to be cancelled and my
credit card payment to be refunded within 24 hours. On May 5th I received an email stating that my order
had been sent but they were not able to track it and I needed to continue to be patient. Because ticks have
returned, my dogs need to wear to the Seresto collars and I have had to order them from another pet
supplier.
Web
site
Stern,
Catherine
| Address:
[REDACTED
] Hartland
VT
Seresto | Phone:
7135604312 |
Address: 8382 Hills
Parkway, Montgomery
TX
CAP083 PRA 2020-04935
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65
1
Com-
plaint
5/13/
2020
Kenny's not accepting refunds
Yes, my name is Roland a telephone number [REDACTED]. I'm calling about Kenny's in st. Johnsbury and
other stores. There are corporate offices told them not to take any returns. I told them that that off for
March state law and they have to follow them on state law not what corporate says up in, Maine. or the
corporate offices are and they said well, I don't know they'd have to call us and tell I'm telling you. Please
forward this information the Attorney General. So it can be taken care of. Because I'm sitting on. $30
worth of product that I need to return that was wrong. And they won't give me my money back. And as
you know, the coronavirus has made us all very tight on cash. They've got plenty. Thank you. I'll be
expecting a call back.
Phon
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Voic
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Rolan
d
V
T
V
T
AG
20-
03
65
6
Com-
plaint
5/13/
2020
Price Gouging
Hi, my name is Christine Dipper and I do not require a call back. I just wanted to inform somebody about
some pricing that was going on at our local Hardwick Village Market here in Hardwick Vermont. I went
there today to purchase Hamburg and they were charging eight $49 a pound. I felt that that was a little bit
unreasonable and does not match any other business in our area for the price of Hamburg. And if someone
could look into Iraq, I would appreciate it. Thank you.
Phon
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Voic
emai
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Christi
ne
Dipper V
T
AG
20-
03
66
4
Com-
plaint
5/12/
2020
price gouging
To whom it may concern,
I am writing to you as a matter of attention to what is happening in northern VT. It has become aware
that several food stores, i.e grocery stores have started to increase food prices of beef products in huge
prices mark ups.
These prices were not like this a few days ago. This matter needs state attention to make sure the VT
people are not being ripped off by local and corporate business practices.
I have attached a photo of one such item to this email. Please look into this matter as soon as possible .
Regards,
Adam J. Guyette
Town of Derby VT
E-
Adam Guyette V
T
V
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20-
03
67
0
Com-
plaint
5/14/
2020
Price Gouging
Hi, this is Susan best. I live in Newport town and I'm calling about the Vista grocery store in Newport City. I
was there a couple of days ago and food the meat price was the same right now as of yesterday. Less than
a pound of meat chopped meat ground chuck. The cheapest was selling for $9.29 a pound which is more
than $5 over what their standard price is. I would consider that price gouging. I don't know whether you're
interested in that or whether you're monitoring that but since the this decision is primarily a welfare store.
They are not only taking advantage of the welfare people, but doubly taking advantage of someone else
because now we're paying for the welfare office and we're paying double on the food prices. So I hope that
you are monitoring price gouging because I think this certainly qualifies as such, Once again, my name is
Susan best. I live in Newport town and I do not require a call back, but I hope that you are monitoring.
Price gouging which I'm sure that not the only store that's doing it, but I think it is pretty low of them to do
such a thing. Once again, the standard price of ground chuck is about $599 and that store and yesterday it
was 929. Thank you very much.
Phon
e-
Voic
emai
l
Susan Best V
T
V
T
AG
20-
03
67
9
Com-
plaint
5/13/
2020
Price Gouging
Hi,
I found these posts on Craigslist Vermont:
https://vermont.craigslist.org/for/d/saint-albans-5-pack-face-mask-kn-95-fda/7119181307.html
3M N95 Masks can be purchased for less than a dollar each elswhere.
https://vermont.craigslist.org/for/d/saint-albans-50-3-ply-disposable-face/7119179059.html
You can also buy a box of 50 of these for $7.00 elsewhere.
Steve
E-
Steve Picknell V
T
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68
5
2020-
04672 -
Daige,
Kathlee
n
(Grand
Circle
Travel)
CAP
Com-
plaint
5/11/
2020
I am writing in hopes of getting some help and information from your office.
I paid for a trip from Grand Circle Travel that had to be cancelled because of the pandemic. I have
forwarded the email that was sent to me on March 18, 2020 informing me of the cancellation. In the email
3 options are given and I no longer want to travel with them so I chose option 3 , the full refund. The email
states that if they do not hear from me that after May 1st all funds will automatically be sent to me.
On March 31, 2020 I received another email asking me to confirm my reservation on a cruise in 2021 like
the one I was supposed to take this year. On April 1,2020 I called the company to tell them that I wasn’t
going to take the trip and was taking the third option of the total refund. I was then told by their agent,
John Silva, that since sending the cancellation email the “ higher ups” had met and decided that they
would not give any cash refunds, only travel credit toward future trips.
I do not want to travel with this company. Since they cancelled the trip and offered cash refunds as an
option can they now just keep my money? I would totally understand if there was a charge of a few
hundred dollars for the service they provided by making the reservations but it doesn’t seem legal to me
for them to just keep my money. I was told that I could transfer the trip to someone else but I have to do it
by June 1,2020 and it is a $4500 trip so I may not be able to find someone who wants to spend that much
money right now.
I know that your office is probably very busy with Covid 19 issues but I am hoping you can give me some
guidance with this problem.
E-
Daige,
Kathleen
| Phone:
[REDACTED
] |
Address:
[REDACTED
] Eden VT
Grand Circle Travel |
Phone: 8005972452 |
Address: 347 Congress
St, Boston MA
AG
20-
03
69
4
Com-
plaint
5/15/
2020
HAND SANITIZER. COVID19. price gouging
VM: Yeah, I'd like to report Ft. Collins Store and More Town more Town General store bought a small hand
sanitizer ten bucks 12 rolls of toilet paper twenty-three dollars. I think they're scamming us on Essentials
with the 19 virus the same way they did about gasoline. I think they should be looked at and checked.
Phon
e-
Voic
emai
l
V
T
AG
20-
03
70
7
Com-
plaint
5/15/
2020
Hi, my name is Deirdre. I am and I'm calling with questions about getting refunds due to the cove and if
there is any way to get a refund if the program didn't occur, and there was no refund policy listed. My
number is + [REDACTED] Thank you.
Phon
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Voic
emai
l
Deidre Heim V
T
V
T
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20-
03
79
2
Com-
plaint
5/15/
2020
I just had my car serviced at this dealership today and was really surprised to see none of the staff wearing
masks. There was also several staff members crowding a small table where customers, such as myself, had
to fill out a form and drop keys off. They also didn't follow thru with maintaining a 6ft distance when they
hadn't followed directions correctly for when I picked up my car. keys were supposed to be left in the car
and I had to go up to the office to find them. I am [REDACTED] and anxious about this pandemic and was
really bothered by this. I thought all essential businesses had strict rules about wearing masks and
following the safety guidelines.
E-
Jamie McKenzi
e
V
T
Key
Chevro
let
Buick
GMC
V
T
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AG
20-
03
80
1
Com-
plaint
5/19/
2020
My name is Monte Mason. I am writing to you to issue a Com-
plaint regarding the customer service (or lack thereof) of Xfinity.
I have been a long time customer of theirs for many years and never late on my payments.
Over the past two years I have had many issues with this company. The FIRST being the fact that I could
not get any service from them to address issues until my wife "spoke" with the technician. They said this
was due to the fact that the bill was addressed to her. After my wife talked with them at length, the issue
was resolved and either of us could call with the account number and address to amend or resolve issues.
After the above issues were addressed, we had many incidences where we lost internet service. I could
often times fix it by turning off my modem and restarting it to reset the WiFi. This became more and more
frequent, so I called several times to get assistance from Xfinity. Eack time, I had to sit through a long,
automated, answering message that did NOT give me an option to address my issues. I chose the ones that
I thought might be the closest to what I was experiencing only to be dumped into cyberspace with no
resolution.
Finally, after at least six tries, I was able to contact an actual human being. The technician checked out the
issue and told me that my modem needed to be replaced. The Technician also had confirmed that the
switch over was very easy, just disconnect, reconnect. I received the modem about three days later (on a
Sunday morning at 7:50 AM to be exact.) The new modem was delivered and placed on the doorstep by an
Xfinity installer. I managed to catch him before he left the driveway and he stated that all I needed to do
was switch the cables and I'd be all set. (He was not allowed inside my house because of the Covid-19
Pandemic, which I fully understood..)
I replaced the modem right away and found that it was much more detailed than what they had told me.
For one, there was no paperwork in the new modem to tell me that after the switch over, a technician
would have to program the new modem. After triple checking all the connections, I called the number
once again, went through the same lengthy automated system and twenty five minutes and two dumped
calls later, I was finally connected with a human being. She handled the changeover very well, and then
she set our account up to (supposedly) recognize either my wife and I for service.
I thought everything was back to normal. Then I went to print an important document and I could not,
because the WiFi did not recognize my HP Printer. After another round of conversations and another hour
on the phone, it was decided that Xfinity couldn't help me. I needed to call the Hullett Packard people!
(Which I did.)
Since all of this has happened, I have tried several attempts to get a shipping label to return the old
modem. The Xfinity technician told me to go on line and choose xfinity.com/returns and print out a label.
Then, all I had to do was place the equipment in a box and drop it off at a UPS shipping place. The Problem
with THAT was that the Xfinity site would NOT ACCEPT MY REQUEST! It said that I did not have an email or
password that matched my account.
In conclusion, today, I tried again to contact a service technician to return the equipment. This time I
located a site that gave me a contact through "Messinger". I was told that I would be connected in about
two minutes. (That was at 11:22 AM on Tuesday, May 19, 2020.) At 12:04 PM I left the conversation
without ever having received communication from Xfinity.
I am activity seeking another carrier for my communications needs but it is hard to find one that supplies a
cable. I am not excited to go with satellite communications due to the problems I have had in the past with
storms and winter conditions. The reason I am contacting you is to inform you of my difficulties with
Xfinity and to prepare for their demand that I pay them for equipment that was not returned. At this point,
I am at a loss as to what my next step should be. If your office is not where I need to go, can you direct me
to where I should seek assistance?
Thanks! Sorry for the long-winded message!
Respectfully,
E-
Monte Mason Morris
ville
V
T
566
1
Comcast Cable
Corporation | Phone:
8002662278 |
Address: 90 Phoenix Ave
ATTN Cust. Rel., Enfield
CT
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AG
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03
80
2
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plaint
5/21/
2020
Hello, my name is Mark Martin. Telephone number is [REDACTED]. I don't necessarily need a call back.
This is my message today. I went to drugs on the barre-montpelier road. They have mask off cost of four
for just under $20 to round it up to $20. They are $5 a piece. Hi purchase mask at a farm & Country
Hardware in Williamstown where I live and the Carfax for 5 with seven dollars and fifty cents there a dollar
fifty apiece. I thought that we bought we're not supposed to be making a profit on such. Things as mask
that is my message. I would actually appreciate a call back to home tell me. What this status is on such
things. Thank you. Goodbye.
Phon
e-
Voic
emai
l
Mark Martin V
T
V
T
AG
20-
03
80
4
Questio
ns
5/21/
2020
hang up call in google. Was calling to report a business not opening safely. Phon
e-
Voic
emai
l
anony
mous
V
T
V
T
AG
20-
03
80
8
2020-
04840 -
Doherty
, Becky
(AirBnB
) CAP
Com-
plaint
5/16/
2020
We have had to cancel plans to fly to Colorado on June 6th due to Covid 19. We booked a house in Willets,
CO in Feb. There is an extenuating circumstances clause pertaining to covid and cancellations. It states that
the traveler has the option of a full refund or travel credit. The host of the home is refusing to give a full
refund. I had been working with Tiffany- specialist with B&B to get our refund and she says that it is
ultimately the host to decided policy. It has proven impossible, so far, to get a refund so we took the travel
credit option but who knows what the future will be. Lodging hasn't even been determined for opening
until the end of the month- there is a refer around May 26th to determine if lodging will open. If it doesn't,
that would be another reason for a refund.
Web
site
Doherty,
Becky |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Wolcott
VT
Airbnb | Phone:
8554247262 |
Address: 888 Brannan
St., San Francisco CA
AG
20-
03
81
2
Com-
plaint
5/14/
2020
5/4/2
020
Consumers report Directv service tech entered home to replace service box without COVID-19 protective
equipment, specifically a facial covering. Consumers are particularly concerned about the risk of senior
consumers exposed and believes company should provide their staff appropriate safety equipment.
Mail Elizab
eth
Haartz Hartlan
d
V
T
504
8
DIRECTV | Phone:
8005315000 |
Address: AT&T Office of
the President, 308 S
Akard Street, Suite
1110, Dallas TX
V
T
AG
20-
03
84
2
Questio
ns
5/26/
2020
Scam. Mail. Bank
Received card from bank that is was $
My name is Iris MacDonald. My phone number is [REDACTED], and I would like a call back about a Visa
credit card that I received from a bank claiming to be from the government. It's the mid Bank, NA and
when I call to activate it for my social security number. I do not want to give it unless this is a really verified
. So please call me when you can. Thank you very much.
[REDACTED]. I live in South Burlington.
Phon
e-
Voic
emai
l
Iris MacDon
ald
South
Burling
ton
V
T
Unknown V
T
AG
20-
03
84
4
Com-
plaint
5/26/
2020
Price gouging
A&B Beverage. $9.99lb for ground chuck???
E-
Micha
el
Murdoc
k
V
T
A&B
Bevera
ge
V
T
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AG
20-
03
89
4
Com-
plaint
5/27/
2020
Consumer's daughter is part of a dance studio, they pre paid for competitions which were cancelled. They
are not sure what to do now - looks like they paid the owner of the dance studio who then pays the
competitions.
Hi, this is Michelle Colette m i c h e l l e d o l o e t t e. My phone number is [REDACTED]. I'm calling in
regards to a Samsung that my teenage daughter belongs to you and she is on their competition team and I
I had to pay entrance fees for her to attend a competition in March 22nd weekend and then the weekend
of April 8th two two different competitions and they were both canceled due to the pandemic and neither
one are wanting to give the money back to the dance studio. And she's telling the parents age that
unfortunately this is out of her hand and and they're one of the competition's is offering a percentage back
and the rest of the money has to go towards next year's. Feeds well when the you know, we don't even
know what's going to happen next year and I feel that's not right for them to be withholding all this
money. I have $580 tied up between the two competition companies, and I paid that to the studio dance
studio, and then she deals with all the money and pays them directly. It all goes through the studio. If
someone could help me out as far as how to get my money back. I would greatly appreciate it. My number
is [REDACTED] Thank you.
Phon
e-
Voic
emai
l
Michel
le
Colette V
T
V
T
AG
20-
03
90
9
Scam
Report
5/28/
2020
Scam. Phone. Claimed order was made and needed to call to cancel and if doesn't $399 will be taken out of
acct. b/c of COVID-19 if didn't cancel anything...something ordered and if didn't cancel ...robocall
This is Robert Mercier. Eighth Foster Street Montpelier. I'm just calling about a scam cuz I got the other
yesterday that they they're not requiring pay $300 or $399 or they're going to get into my account or
something. But if it came from a number that the number that they left me to call back, which I did not do
was to 223-4534. Yeah that that was what it was. I just like to report that fact that they're trying to get
$399 out of me. You could call me at [REDACTED]. Thank you.
Phon
e-
Voic
emai
l
Robert Mercier Montp
elier
V
T
scam phishing (claims an
order was made and
needs to verify info OR
package delivery)
AG
20-
03
92
7
Com-
plaint
5/27/
2020
Hi,
I am concerned that my contractor that I am in dispute with is well aware of COVID19 preventing the state
(attorney general) from mediating our dispute due to a backlog and limited availability.
This leaves me uncertain how best to proceed? Should I wait a bit longer until submitting a Com-
plaint?
Long Story Short: He promised to refund me in writing but ever since the onset of COVID19 he reneged his
offer. So I think I have a clear case, but COVID19 is concerning me as a potential diversion he can leverage
right now to avoid any repercussions.
Thanks for your thoughts and advice on this,
Evan
E-
Evan Coe V
T
V
T
WB
20-
00
22
6
Com-
plaint
3/12/
2020
3/12/
2020
Price Gouging
I believe that Shaw\'s is price gouging on toilet paper given that all of the other stores are out. I paid
$14.99 for a package of Charmin toilet paper. The same package was $9.99 at Walmart (except they had
already sold). I understand that stores can charge different prices, but I feel a 50% difference in price
seems as though they are taking advantage of our current health crisis.
Web
site
Peggy Clay EAST
BURKE
V
T
058
32-
966
1
Shaw\'
s
Store#
610
4340 US
Route 5
Derby V
T
5855
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00
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2
Com-
plaint
3/13/
2020
3/13/
2020
I believe that this CVS may be price gouging certain personal health items that are in high demand related
to the Coronavirus.
CVS advertises "Charmin Essentials Soft Toilet Paper 6 Mega Rolls" for $7.49 on their website. Today when
my partner purchased a pack at the store in South Burlington, she was charged $11.79 pre-tax.
This $4.30 difference in price is a 57% increase in price. Toilet paper is in high demand amid fear of the
COVID-19 Coronavirus, but I believe that such a price increase unfairly takes advantage of the public during
a time of stress. We do have receipts showing the price and item name. I would be happy to provide a
photo, but do not want to attach it to the Com-
plaint at this time due to other personal information on the receipt.
Web
site
Joseph Tomlins
on
South
Burling
ton
V
T
540
3
CVS 1 Dorset
Street
South
Burling
ton
V
T
5403
WB
20-
00
24
6
Com-
plaint
3/18/
2020
3/16/
2020
Price Gouging
This Com-
plaint is purely based on the principle of price gouging (not money lost). The 2011 movie Contagion has
been free on On Demand for years. Now that the movie is very popular and citizens are required to stay at
home (watching more TV), the movie now costs $3.99 - we had started watching it for free, and now we
would have to pay to finish watching. I hope this is not a trend with TV services during this time of COVID-
19.
Web
site
Ellen Ammira
to
Westfo
rd
V
T
549
4
Comca
st
205
Dorset
Street
South
Burling
ton
V
T
8E+0
9
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WB
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00
24
9
2020-
03578 -
DiModi
ca, John
(Sugarb
ush
Resort)
CAP
Com-
plaint
3/19/
2020
3/19/
2020
Consumer purchased lift tickets at Sugarbush - which they typically use at the end of the season. Now that
the corona virus shut down the mountain they want refunds or the tickets to be moved so they can use
them next year at the end of the season.
Wife and I bought 2 Sugarbush "Quad Packs" - of 4 lift tickets each in the pre-season (August, 2019) for use
during the ski season 2019-2020. Cost was $239.each x2 = $478 + tax $28.68 = $506.68 total.
Due to Coronavirus, the resort closed abruptly on 3/15/20. We were planning to use our quad pack tickets
at Sugarbush in the Spring ski season after Mad River Glen closes for the season (we are season pass
holders at Mad River Glen, so we ski there until they stop operations which is always at least a month
earlier than Sugarbush. So, to be perfectly clear, we bought the Quad Packs from Sugarbush for the sole
purpose of using them during the Spring ski season from late March - early May.
I asked for a refund from Sugarbush and they said they are not offering a refund, but rather that they
would extend the use period of the Quad packs and that they would be able to be used in the early season
next year until 12/24/20. Frankly, that is useless to us - we never go skiing before Christmas as life is too
busy during December for us to have any time to go.
So, in my book, this amounts to them taking my money and providing no good or service for it! We got no
value for this large amount of money that we gave them! I demand that we get fully reimbursed for the
unused portion of these tickets (I believe that I did use 1 of 4 tickets earlier in the season; my wife used 0
of hers; so we would request 7/8 of $506.68 = $443.36).
Finally, I do understand the collective burden that we are all working to bear in the face of the coronavirus.
However, I strongly believe that this business should refund its customers FULLY for any products they
bought that have been made fully unusable as intended when purchased. This should be applied to all
customers who request a refund! This should not amount to them gaining a business development
opportunity that induces people to show up when they are at their slowest point of the year ini December
and are happy to have customers to ride otherwise empty lifts and sell other products (i.e., lunch) and
services (I.e., lessons)!
Please help me seek a full refund that I deserve!
Web
site
DiModica,
John |
Phone:
[REDACTED
] |
Address:[R
EDACTED]
Somerville
MA
SUGARBUSH RESORT |
Phone: 5832381 |
Address: ATTN: LINDA
HAGENS, RR1 BOX 350,
WARREN VT
WB
20-
00
25
4
Com-
plaint
3/20/
2020
Price Gouging
Due to the fact that I’ve had [REDACTED] and now that
Walmart.com has jacked up the prices to 5X the original amount I can’t. I have photos of price I usually pay
and photo of what they are charging now. This is ridiculous. I’m trying to not go out in public which is why I
order online.
Web
site
Meliss
a
Helms Stalban
s
V
T
547
8
Walma
rt
online
700
Tucker’s
way
Stalba
ns
V
T
5478
WB
20-
00
25
6
2020-
03643 -
Ouellett
e,
Susan
(Allegia
nt
Airlines
) CAP
Com-
plaint
3/20/
2020
3/20/
2020
I booked flights to Florida for my husband and myself before the coronavirus epidemic became critical. My
husband and I traveling right now would be foolish. I am now trying to cancel my flights
but the airline does not answer the phone number, nor do they answer email or allow customers to
change or cancel flights on their website. The message I do get is that I have to cancel soon in order to get
a credit or refund, but I haven’t been able to contact anyone with the power to do that. Our confirmation
number for our flight is [REDACTED].
Web
site
Ouellette,
Susan |
Phone:[RE
DACTED] |
Address:
[REDACTED
] Essex
Junction
VT
Allegiant Air | Phone:
7025058888 |
Address: PO Box
3771477, Las Vegas NV
CAP093 PRA 2020-04935
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0
2020-
03666 -
Muir,
Robert
(Jet
Blue)
CAP
Com-
plaint
3/20/
2020
3/14/
2020
My partner, Alicia Woods, and I, booked a flight (confirmation code [REDACTED]), with Jet Blue, to Seattle
prior to COVID-19 being labeled a pandemic and Seattle being the hot spot it is for the virus.
As things turned out we needed to cancel our flight because of the pandemic.
We canceled our flight. Much to our surprise, instead of a refund back to our credit card our money was
put in a Jet Blue "Travel Bank Account". Are you serious?!. We have 365 days in which to use the credit in
that "bank account" or it expires. If we learned anything from this virus thing, we have no idea what will
happen 365 days from now, much less if we will be traveling. ABB, the rental car agency, both fully
refunded our money back to our cards. The airline industry has the gall to put our money in a "Travel Bank
Account", that they control, and tells us it will expire in 365 days, all while asking for a Federal Gov\'t
bailout with my, our, taxpayer\'s money. Shame on them!!.
Web
site
Muir,
Robert |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Saint
Johnsbury
VT
Jet Blue | Address:
6322 S 3000 E Ste G20,
Salt Lake City UT
WB
20-
00
26
3
Com-
plaint
3/21/
2020
3/14/
2020
Price Gouging
I bought some groceries on the 14 th , a lot later I looked at the receipt which they always ask if I want ,
the price for the hotdogs seem a little high , 5.80 a pound . It was a five pound package of Essem franks , I
thought from the confusing tags that every store uses now that the package was about 14 dollars . The
receipt says 28.99 . I would have bought bacon or steak if I knew it cost that much . But the fact they
always ask if I want a receipt makes me think they can be making a bundle on people that don\'t get one .
Haven\'t gone back cause of the trouble and maybe there is a simple explanation but asking if I want a
receipt seems like something you should look into
Web
site
Paul Pomfrey Brookli
ne
V
T
534
5
River
Bend
Farm
Market
Townsen
d
Towns
end
V
T
5353
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26
6
Com-
plaint
3/22/
2020
2/20/
2020
I found a vacation rental house in Warren Vermont on Craigslist. I contacted the poster via Craigslist
inquiring about the total cost of the house for the weekend and if it was available the weekend of March
27-29, 2020. The poster responded with an email stating they wanted my personal email address so they
could contact me directly and send me the details of the house and reservation process and the contract. I
responded with my home/mail email address ([REDACTED]). "John Homles" responded from email
account ([email protected]). They said the total cost was $800 for the two nights and
that I would need to send the full amount immediately to secure the weekend as there was someone else
interested in the same weekend. I sent another inquiry about the location of the house to confirm that it
was ski in/out because on google maps, it didn\'t look like it would be. They responded it was and
included additional pictures. I though this was good enough proof that it was a legitimate transaction so I
signed the contract they sent me and sent them the money via my paypal account ([REDACTED]) to his
noted paypal account ([email protected]). Per the contract, I could cancel for a refund within 14 days
of the time of check in. Then all the Corona virus stuff hit and on March 12 I contacted them via the
ownersdirectrentals111 email address to request a refund. I did not get a response within a day so I tried
again. Still no response. Then I email ownersdirectrentals111 as well as [email protected] to try and
get a response. No response. During that time I was also trying to call the phone number listed on the
contract (908-652-3590) but was not (or no longer) a valid phone number and no one answered. I started
googling everything i could find in the contract with not much luck tying anything to the person named or
the company or the property. I searched for the name, number and email address in case there were other
reports of fraud or scams associated with any of them but I didn\'t find anything at all - not valid business
information or fraud reported. But I believe it was a scam and I was tricked out of my money. Then to try
and confirm I created a fake email address ([REDACTED]) and replied to the original post, which was still
listed on craigslist. They immediately responded! They asked the same thing as the first time...to send my
home email address so they could send me the reservation process and the dates I wanted. I responded
that I had questions about the house first and that I wanted to talk on the phone about it first, not just via
email and I gave them dates that overlapped with my original reservation. They said the house was
available for those dates! But they didn\'t want to give out a phone number, they asked me for mine and
said they\'d call me. I created a fake number using the TEXT ME app and sent them the number but said
that I don\'t answer calls from numbers I don\'t know so I asked what number they\'d be calling from.
They didn\'t respond for two days. Then when I followed up to see if the rental was still going to happen,
they responded with a duplicate of their first email to me - asking for my home email address so they could
send the details of the reservation process. This sealed it that it was fraud and a scam and they are not
giving out their real details. And they still haven\'t responded to my original emails asking for a refund. In
hind site, I should have noticed to signs that it was not legitimate...I should have called them from the
beginning to talk to someone in person, if they didn\'t answer, I should have avoided it. I should have
noticed that the contract had some spelling and grammar problems...not big ones like some emails scams,
but a few that would not have been in a legit contract and there were details in the contract that looked
like cut and paste jobs that I noticed but ignored and I shouldn\'t have.
Web
site
Gary Kiefer Philade
lphia
P
A
191
30
JHolme
s
Home
Rentals
3 Main St Bristol V
T
5443
CAP095 PRA 2020-04935
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1
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plaint
3/24/
2020
3/24/
2020
Sanitizer price gouging during pandemic. I received an email with the following:
"We have a disinfectant spray in several forms. One we use to treat lid infections (off label, it can be
effective in treating eye infections) one is for hands, and one for surfaces. We have a limited supply so we
are limiting 2 of each product to each patient. You can only order and pay for it over the phone. We will
give you an appointment to pick it up, or we may be able to ship it to you. The active ingredient is
Hypochlorous Acid, and it is effective at killing the coronavirus. We have been spraying our masks with it
and storing them in an open bag, again off label, allowing us to reuse them.
2 oz Lid Prep is $17
2 oz Hand Gel is $17
8 oz Hand Prep Spray $25
16 oz Surface Spray $25"
These prices are over 500% or more of retail prior to the pandemic. I am happy to forward the email to
anyone interested Thank you for taking this inquiry seriously.
Web
site
Jonath
an
Tollefso
n
Barre V
T
564
1
Advanc
ed
Vision
Care
30 Main
Street
#120
Burling
ton
V
T
5401
WB
20-
00
27
2
2020-
03531 -
Adamci
k, Chris
(Innsbr
uck Inn
at
Stowe)
CAP
Com-
plaint
3/24/
2020
3/2/2
020
Consumer booked a room in Stowe for the weekend before the corona virus outbreak and now he wants
to either cancel or change the room reservations. The hotel now is saying it's too late to do so.
I booked this room on 3/2/2020 for 3/26 - 3/27 thru Expedia.com confirmation [REDACTED]. Starting
3/14/2020 resorts started closing down, on 3/17/2020 all bars an restaurants in Vermont closed which
canceled a show for the 3/21/2020 we were planning on attending. On 3/18/2020 Smugglers Notch shut
for the season which we had passes for on 3/27 Then 3/20/2020 Stowe closed for the season which we
had passes for 3/28 & 3/29. Expedia had asked not to try an contact them for any trip changes no earlier
then days prior to schedule an prefer in be within 72hours of travel due to extreme volume of calls. I tried
doing everything as soon as the situation occurred to suit all involved. Innsbruck Inn is unwilling to refund
due to their policy they have. I\'ve tried contacting their office since 3/2/2020 just to make late night
arrival accommodations as they request and have no luck getting a response from that or making changes
to my reservation for this matter.
Web
site
Adamcik,
Chris |
Phone:
[REDACTED
] |
Address:
[REDACTED
],
Bethlehem
PA
INNSBRUCK INN |
Phone: 8022538582 |
Address: 4361
MOUNTAIN RD, STOWE
VT
CAP096 PRA 2020-04935
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3
Com-
plaint
3/24/
2020
3/19/
2020
Price Gouging
I purchased a case of gloves from Amazon LLC, not an amazon reseller. Item purchased was listed as 10
boxes of 200 gloves for 119.99 plus tax. Upon shipment arriving, only one box of 200 gloves was sent.
When I checked the Amazon listing after receiving the incorrect order, the product description had been
changed to be more accurate to what will be actually sent. Even though the product description is more
accurate now, it is still incorrect. As of today, March 24th, listing shows "Per case 200 gloves/ double
case". I understand prices increase due to demand, however increasing the price 10 times above normal
pricing is the definition of price gouging, not to mention the bate a switch of changing the product
description between the time ordered to when the package arrived. Amazon did offer to process a full
refund if I returned the item. However as this item is in high demand, I would like to keep the the one box
that was sent and be refunded for the additional 9 boxes not shipped, or I would like to have the additional
9 boxes shipped. I will be emailing over the applicable screen shots from Amazon as well as my chat with
them. Thank you very much for investigating this matter. Please let me know if you have any questions or
concerns.
Web
site
Robert Morris South
Burling
ton
V
T
540
3
Amazo
n LLC
P.O. Box
81226
Seattle W
A
9810
8-
1226
WB
20-
00
27
5
Com-
plaint
3/24/
2020
https://www.hyperbaricvermont.org/
is marketing HBOT as a treatment/prevention for CoVid-19
Web
site
Someo
ne
InVerm
ont
VT
Town
V
T
564
1
Hyperb
aric
Vermo
nt
41 IDX
Dr, Suite
271
South
Burling
ton
V
T
5403
WB
20-
00
27
6
Com-
plaint
3/25/
2020
3/23/
2020
Price Gouging
I have shopped at this store regularly as it is only 3 minutes from my home. During this pandemic and the
lack of TP in all of our regular stores this store owner marked up his individual rolls of TP by .40 cents per
roll! No I guess when you say it. It doesn\'t seem like much but this is not fair to people that are struggling
to make ends meet! When I commented to the owner that I noticed his increase as I only bought one roll.
HE smuggly stated "your lucky to have found it!"
Web
site
Sandra Lane Barton V
T
582
2
Evansv
ille
Tradin
g post
645
Evansvill
e Road
VT 05860
Browni
ngton
V
T
5860
WB
20-
00
27
8
Com-
plaint
3/26/
2020
3/26/
2020
Price Gouging
CSWD posted an update on their website that beginning Saturday, March 28,2020, they will be charging
consumers a flat $10 per visit fee. The fee prior to this date to drop off a large trash bag was $5.25.
This is price gouging and an attempt at taking advantage of the consumer at a time when they are under
health and economic stress.
Please intervene and prevent this abuse.
Web
site
Bradle
y
Kenniso
n
Essex V
T
545
1
Chitten
den
Solid
Waste
District
1021
Redmon
d Rd.,
Williston,
VT 05495
Willist
on
V
T
5495
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5
Com-
plaint
3/30/
2020
3/30/
2020
Price Gouging
During this COVID-19 pandemic, our business is being required to use credit cards over the phone, or just
simply having to key them in on our device-which causes higher fees. Since I have never had to do this on a
large scale, (and have only had it happen once since the pandemic started) this pandemic is going to cause
excessive transaction fees and could be detrimental to our already reduced income levels. I am using
Square credit card processing. They have the websites of www.square.com and www.squareup.com and a
phone number 855-700-6000. I am a small business and the dollar impact may seem small, but I am more
concerned with the hundreds of other VT small businesses being forced to do the same thing. I called
Square and they told me they are working on a solution, but The VT Attorney General\'s office can get alot
further with them to ensure that Square does something about this. Considering the growing number of
people understandably not wanting to subject themselves to person to person contact, I believe that this
could be seen as a form of price gouging. Square may even have an unintentional monopoly going on with
money collections at mine and many other businesses. I am sure all credit card processing companies are
collecting the same fees, but square happens to be the one I use.
Web
site
Bradle
y
Welch Waterb
ury
V
T
567
6
WB
20-
00
29
2
2020-
03893 -
Bienven
u,
Rachael
(The
Log
Furnitur
e Store)
CAP
Com-
plaint
3/31/
2020
10/28
/2019
I purchased a custom log bed (Order # [REDACTED]) from thelogfurniturestore.com on Oct. 28th, 2019,
and I haven\'t received it. I\'ve tried calling them many times over the past few months, but I\'m either
disconnected or when I leave a voicemail; they never call me. I\'ve also tried sending messages through
their website and to their email, with no success. They\'re the worst company I\'ve ever purchased
anything from, and they don\'t belong in business if this is how they treat their customers.
The last time I spoke to someone was in mid-December, and she told me that they were taking two weeks
off for the holidays, so it was going to take until the end of Jan. until I was to receive my bed. The website
says it takes 6-8 weeks, and it was close to the holidays, so I understood that it would take longer. But at
the end of Jan. came, I didn\'t get a call, nor did I receive my bed. Now it\'s the end of March, and
nothing\'s happened.
Since we\'re dealing with the COVID-19 pandemic, I bet they\'re closed by now. Regardless, I ordered this
long before this nationwide crisis, so that shouldn\'t be a valid excuse. If there were any issues with my
purchase, they should have had the decency to tell me.
At this point, I want my money back. I paid $729.19, including insurance ($34.20) and short-gate truck
delivery ($125.00). I tried getting my bank (Mascoma Savings) to assist me since I used my debit card, but
it\'s been over 60 days, and there isn\'t any guarantee/warrantee that enables them to do anything. They
told me to contact the BBB (which I have), the state attorney\'s office, and the local police because they
think I\'ve had my money stolen from me and, I agree with them. The state attorney\'s office of Minnesota
and their local police will be my next steps.
I\'m hopeful that you\'ll help me in reclaiming my money, as there is nothing more that I can do on my
own. Let me know if there is any more information you need. You can contact me through email or by
phone. Thank you.
Sincerely,
Rachael Bienvenu
Web
site
Bienvenu,
Rachael |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Hartland
VT
The Log Furniture Store
| Phone: (866) 401-
8150 | Address: 307 E
6TH Street , Chaska MN
CAP098 PRA 2020-04935
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0
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020
4/1/2
020
`Why are the price of eggs $4.00 a dozen. They are raising the price of some foods at a time we are
suppose to be in this together. Raising prices isn\'t going to help any of us.
Web
site
Maria
nne
McCart
hy
Springfi
eld
V
T
515
6
Shaws Springfiel
d
VT V
T
5156
WB
20-
00
30
1
2020-
03915 -
Bourge
a, David
(A
Canine
Gem
Rescue)
CAP
Com-
plaint
4/2/2
020
2/22/
2020
Hilary Davis , owner of A Canine Gem, a 501c3, was deceptive about the health and condition of a dog my
wife and I adopted. The online ad said the dog was very friendly with people and respectful children. The
second day the dog growled and nipped at me while I was gently petting him. That was the point we knew
we couldn\'t keep him as we have very young grandchildren. She never mentioned that the dog was a
special needs dog that would require extensive vet visits. After meeting the dog for about 5 minutes, she
had my wife sign a contract releasing the organization from any liability regarding health or condition. She
had told us that the dog had been given a clean bill of health from a southern US vet. She mentioned that
he had some vision issues but stated "sometimes I believe he can see perfectly". We had him groomed
immediately as he was very unkempt when we adopted him. Our vet saw him right away and told us he
was severely limited vision that would require a specialist. We then informed Ms. Davis that we could not
keep the dog. It broke my wife\'s heart to give up this dog after only a week, but Ms. Davis had found a
new home for the dog and thus was paid again. Today we asked Ms Davis if she would be willing to pay
another rescue organization to get a dog if we found one. She refused and quickly hung up one saying
there are no refunds, as is in the contract. Please be aware that this organization is deceptive at best, and
is still bringing dogs into Vermont during this Coronavirus shutdown. From the Yelp reviews online we are
not alone.
Web
site
Bourgea,
David |
Phone:
[REDACTED
] |
Address:
[REDACTED
], South
Burlington
VT
A Canine Gem Rescue |
Phone: (802) 989-1675
| Address: 312
Commerce Street #50,
Williston VT
WB
20-
00
31
8
Com-
plaint
4/3/2
020
4/2/2
020
Stay at Home / Stay Safe directive for Construction
The construction sector must suspend most in-person operations under the Governor’s Executive Order.
Only construction needed to support the COVID-19 response, maintain critical infrastructure, or for the
safety, sanitation and operations of residences or businesses is allowed.
DEW Construction continues to perform cosmetic renovation on the DoubleTree Hotel guestrooms and are
in violaiton of this order.
Web
site
Essex
Junctio
n
V
T
054
52-
338
7
DEW
Constr
uction
870
Williston
Rd
South
Burling
ton
V
T
5403
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5
2020-
03882 -
Firkey,
Ronald
(Orange
Lake
Resort)
CAP
Com-
plaint
4/8/2
020
4/7/2
020
timeshare Com-
plaint. resort is closed due to COVID-19. consumer was supposed to stay at resort at the end of April.
Called resort. Resort told him to call RCI (Resort Condominiums International). RCI said he needed to payu
$50 to start membership. Consumer would like to be able to postpone his stay to later in the year.
1) On 3/30 I received an email from the email address provided that Orange Lake would be closing the
resort at least through 4/17/20 as a result of the Corona virus. The website for Orange Lake is
orangelake.com/home. 2) I checked the status of the resort on 4/7. 3) On their website it stated that the
closure was now through 4/30. 4) My wife and I have a condo that is in week 17 which starts on 4/24. It is
a 3 bedroom unit.
5) I contacted Orange Lake immediately to discuss my options. 6) I was told there is nothing I could do with
them and that I needed to contact RCI which is a timeshare exchange company. 7) RCI told me that
because I am not a member with them, I would need to pay a $49 charge to be reinstated and a minimum
of $99 which is a one year membership. There is also a fee to make the switch after you join which is quite
expensive most likely $200 or so. Also, they informed me that me week at Orange Lake would lose some of
its trading value due to the fact that we are so close to when I checked in, My bad that I could not control
the virus. There is no question in my mind that they are trying to get additional revenue due to the virus.
Lastly. we have paid our taxes and maintenance fees this year of almost $1100 directly to Orange Lake.
Web
site
Firkey,
Ronald |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Bolton VI
ORANGE LAKE RESORT
| Phone: 4072392299
| Address: 8505 W.
IRLO BRONSOM
MEMORIAL HWY,
KISSIMEE FL
WB
20-
00
33
2
Com-
plaint
4/9/2
020
4/9/2
020
Once again the above-named businesses are over-charging the residents/citizens in Franklin and
Chittenden Counties for gasoline.
The price of gasoline in the above-mentioned counties is currently (as of 4/9/20) between $1.99-$2.09 per
gallon for regular unleaded. However, go south a bit and in Middlebury, Vergennes it\'s $1.59 per gallon.
Greensboro, VT is $1.50. And if the 3 monopolies want to claim "transportation" then please explain why
over the mountain in Troy it\'s $1.67.
These companies are once again ripping off our communities.
I hope that someone would please investigate them. Again!!! Thank you.
Please look at GasBuddy and you will see.
Web
site
stacy charbon
neau
Frankli
n
V
T
545
7
S.B.Col
lins,
R.L.
Vallee,
Brown
\'s
Franklin
County,
VT
St.
Albans
V
T
5478
WB
20-
00
33
3
Com-
plaint
4/9/2
020
4/9/2
020
I respectfully ask why it is that gas prices in Chittenden and Franklin Counties are running (on average) 50
cents higher per gallon than in Milton, Vergennes, Middlebury, Newport, Rutland? There was a lawsuit
recently settled re: price setting against Brown, Valley and another. It seems like they are continuing the
practice of setting higher gas prices in certain counties. Monopoly at work again/still. I hope you can
address this matter.
Gas in Burlington area - $2.09 Gas in St. Albans area, $1.99 to 2.09. Gas in Vergennes, Milton and the other
outlying areas - $1.59. How is this possible?????
Web
site
Paul Martell
e
Colches
ter
V
T
544
6
Gas
price in
Chitten
den
county
Route 7 Colche
ster
V
T
5446
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3
Com-
plaint
4/10/
2020
4/7/2
020
On 7 April 2020, a woman named Kelly called me on my cell, from the "SAT Testing Center".
She said that the test (SAT) has been rescheduled for June and that Taylor, my Daughter, had signed up for
information
about study guides when she took her PSAT....and that they can send us 2 CD\'s that have study guides
for SAT and ACT tests, but I, as an adult, had to confirm that I would send the CD\'s back to them once my
daughter was done with them since they need them to send to other students to use....a few exchanges
later she stated we\'d have to pay a "refundable" fee of $219.98.
Now, I was very frank with her. I said "...sorry that\'s not happening. I think this was fraudulent and if by
chance it isn\'t it\'s immoral and inappropriate to ask families to send that amount of money, even if it\'s
"refundable" since so many families don\'t even have that now to pay for bills (due to Covid-19). She
replied ..."that she understood that you have to be so careful now, that I could ask my daughter\'s
guidance counselor about it and that she\'d get "everything updated" for me...and bye".
I have been in touch with my daughter\'s guidance counselor, who said this didn\'t sound legitimate, who
then contacted the College Board who said they have heard of this exact scam before and gave me this link
to report it.
I did not loose any money, but wonder how they got our info and am also concerned that there will be
families that will fall for this. Therefore I feel a need to report this incident.
Web
site
Nicki Bevins Jericho V
T
546
5
"Kelly"
from
"SAT
Testing
Center
"
? N/a N/a V
T
5465
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6
2020-
04039 -
Norton,
Mary
Ellen
(Suburb
an
Propan
e, LP)
CAP
Com-
plaint
4/10/
2020
4/6/2
020
My wife and I reserved two vacation packages from Discovery Tours By Gate One. Our package was for
May 10th land and air services from JFK Airport to Greece,and back. I booked these reservations on
September 20th 2019. The Confirmation # is [REDACTED], and I agreed to a deposit of $2830 being
deducted from my credit card on this date. I submitted the balance due of $4594.20 on January 14th,
2020 via check to Discovery Tours by Gate One. As of January 14th Discovery has $7424.20 of my money.
On March 10th, 2020 while out of town on vacation I called Discovery Tours by Gate One after receiving an
email from the company stating that some customers on tour with the company have tested positive for
the Coronavirus. This same email from Gate One included a NEW company policy specifically to address
the options available to Gate One customers as regards the virus.
I wanted, and want, a full refund. Gate One is offering 75% after deducting the full cost of airline tickets,
and travel insurance purchased from Gate One insurance company Arch Insurance Company, 11350
McCormick Road, Suite 102, Hunt Valley, MD 21031, customer service #1-844-827-9996. Gate One cannot
assure my families safety at this time. The company cannot deliver on the contract/agreement I have with
them.
On April 6th I wrote a letter to the Discovery Tours supervisor I spoke with on March 10th, Chad Bridge. In
my letter I insisted that the monies due to me via refund should be forwarded to me asap. I wrote this
letter to Mr.Bridge because my credit card company notified me on April 4th that $1038.90 was being
deposited into my credit card. The letter I wrote to Gate One I will try to attach with this Com-
plaint form.
I received a check from Gate One today for $2856.75. The refund I\'ve received is $3895.65. Not including
the cost of travel protection I am still owed $3090.55 by Gate One.
As a result of looking more closely at the Gate One airfare included policy, and charges, I am stunned. The
Gate One advertisement for this trip to Greece shows an airline ticket price as $820/per person. When I
looked on the air line website I saw the same non-refundable ticket for less than $285 one way, or $530
round trip. Please explain these radically different price points, and how Gate One justifies the large mark
up?
Web
site
ROISMAN,
DANIEL |
Phone:
[REDACTED
] |
Address:
[REDACTED
],
WINDSOR
VT
Gate 1 Travel | Phone:
8006823333 |
Address: 455 Maryland
Drive, Fort Washington
PA
WB
20-
00
35
2
2020-
04045 -
Shepar
d, Harry
(Way)
CAP
Com-
plaint
4/12/
2020
3/25/
2020
Because of Covid-19, we were forced to cancel a trip. We had reserved and paid for parking thru Way.com
in Boston. Way.com advertises "Cancellation at any time". We canceled our reservations in March. We
never received credit for fees paid. When we inquired with Way, we were told that we were being
reimbursed in Way Dollars. Way claims change in policy reimbursing cancellations in "Way Dollars. " My
bank does not accept Way Dollars. They should not be allowed such business practices. If their
reimbursement policy is conditioned on reimbursement in Way $\'s, they should be required to notice
such.
Thank you, Harry Shepard
Web
site
Shepard,
Harry |
Phone:
[REDACTED
] |
Address:
[REDACTED
]
Waterbury
VT
Way | Phone:
4085983338 |
Address: 47627
Lakeview Blvd. CA ,
Fremont, CA
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9
Com-
plaint
4/13/
2020
4/13/
2020
I find it BEYOND despicable that our local gas stations are BLATANTLY gouging and taking advantage of the
local communities during this national crisis. It is my understanding that gas prices are the lowest they
have been since the 1950\'s, and yet virtually none of these cost savings are being passed on to
consumers. These companies and their owners should be investigated, and fined.
Web
site
Todd Kinnest
on
South
Burling
ton
V
T
540
3
ALL gas
station
s in
Chitten
den
County
All local
stations
South
Burling
ton
V
T
5403
WB
20-
00
36
2
2020-
04172 -
Costa,
Michael
(EM
General
) CAP
Com-
plaint
4/14/
2020
2/25/
2020
I purchased masks from EM General on February 25th. They were not delivered in the 2 week promised
time frame. They sent an email on March 18th stating that product would be shipped. They have not
shipped the items, and they will not respond to phone or email inquiries, including a request for a refund.
This seems like a COVID-19 scam, which is particularly unscrupulous.
Web
site
Costa,
Michael |
Phone:
[REDACTED
] |
Address:
[REDACTED
], Norwich
VT
EM General | Phone:
(800) 913-8548 |
Address: Los Angeles,
Los Angeles CA
WB
20-
00
36
8
Com-
plaint
4/16/
2020
Price Gouging
The Londonderry Village Market have been raising their prices on essential goods exponentially
throughout this pandemic. The price of eggs has more than doubled and the price of bacon and other
meats have tripled. This is a prime example of price gouging and this is unacceptable. There are many
vulnerable adults and students that are worried greatly about their finances. Having to pay double and
triple the prices of what we are used to while not being allowed by the government to work should not be
allowed. I know this is not the only case of price gouging in the area, there are many supermarkets
responsible. Something must be done.
Web
site
Joe Citera London
derry
V
T
514
8
Londo
nderry
Village
Market
5700
route
100
Londo
nderry
V
T
5148
WB
20-
00
37
1
Com-
plaint
4/17/
2020
price gouging
selling $7 clorox wiped for $30. absolutely disgusting. i know they are based in VT. I do not know anything
else since it\'s not on their site where they are
Web
site
j j brookyl
n
N
Y
112
25
Superg
erms
dont
know
dont
know
V
T
dont
kno
w
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5
2020-
04176 -
St
Thomas
Benoit,
Jill
(PayPal)
CAP
Com-
plaint
4/17/
2020
2/6/2
020
I ordered products from a clothing company most likely based in China on Feb9. The order was delayed
and arrived a month later but only part of the order arrived. I got three pieces out of five. Two of the
pieces were not what I ordered. Immediately started working with the company but they wanted me to
pay for the return of the wrong items. We went back and forth and they wouldn’t budge. I also still haven’t
received the second part of the order. My event had passed and I don’t need these items anyway so no big
deal, however the company won’t refund me the four pieces. They want me to settle as if this is a
negotiation. Which it isn’t.
So I disputed it with the payment company PAYPAL. I went thru a month long dispute process and even
with this very through info and picture of the emails and Facebook messages they denied my dispute.
Currently you Can NOT reach anyone at all from PayPal as they’re blaming it on CoVid. They aren’t taking
any consumer related calls.
When I called my bank to dispute they advised me it’s an ACH transaction and it’s to late and they can’t
dispute it.
After doing research it seems as if this is a common trend with PayPal and their customers.
I saw numerous reports of locking people’s accounts with Money in them and PayPal not granting access
to their monies and via email just saying I’m sorry this happened with no resolution or instances like mine
where they deny and there’s no recourse.
This is fraud. I did t get my order! 1 piece out of five is not acceptable.
Web
site
St Thomas
Benoit, Jill
| Phone:
[REDACTED
] |
Address:
[REDACTED
],
Burlington
VT
PAYPAL | Phone:
888221-1161 |
Address: 12312 Port
Grace Boulevard,
LaVista NE
WB
20-
00
38
2
Com-
plaint
4/18/
2020
4/18/
2020
Elizabeth posted on the Facebook Page (How can I help prepare for covid19)
https://www.facebook.com/groups/191774325439518/ That she was making masks for people. Many
people sent her money as donations towards making masks, None of which got delivered.
I sent her $5 on April 3rd. She told me the mask would be sent the next day. A week later I checked back
and she told me the mask would be sent the next day. A week later I checked back asking for a refund, she
said yes, but then blocked me and did not send a refund. Meanwhile, she started charging more on
Facebook. It is my understanding no one from the page has received a mask, and some people spent
hundreds of dollars. I along with the group admins believe she is scamming.
In the attached files you can see my payment receipt. And also some of the communication with Elizabeth
that took place before I was blocked.
Web
site
Jasmin
e
DeLude Burling
ton
V
T
540
1
Elizabe
th
Holmes N/A N/A V
T
5401
WB
20-
00
38
8
Com-
plaint
4/20/
2020
4/15/
2020
Water and Rock studio is unable to provide the services I contracted for at this time, due to the COVID-19
pandemic. Water and Rock automatically renewed my 24 week contract with them, which I no longer want
to be in. When I signed the contract all classes were in person, now due to COVID-19 they are on zoom,
which I do not feel has the same value as in person classes.
Web
site
Tara Beattie Middle
town
Springs
V
T
575
7
Water
and
Rock
Studio
Brubake
r
294 N
Winooski
Ave,
Suite 125
Burling
ton
V
T
5401
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9
2020-
04226 -
Beattie,
Tara
(Water
and
Rock
Studio)
CAP
Com-
plaint
4/20/
2020
4/15/
2020
Water and Rock studio is unable to provide the services I contracted for at this time, due to the COVID-19
pandemic. Water and Rock automatically renewed my 24 week contract with them, which I no longer want
to be in. When I signed the contract all classes were in person, now due to COVID-19 they are on zoom,
which I do not feel has the same value as in person classes.
Web
site
Beattie,
Tara |
Phone:
[REDACTED
] |
Address:
[REDACTED
],
Middletow
n Springs
VT
Water and Rock Studio
| Phone: (802) 242-
6281 | Address: 294 N
Winooski Ave, suite 125,
Winooski VT
WB
20-
00
39
0
2020-
04293 -
Brother
s,
Matthe
w (VT
Tent
Compa
ny) CAP
Com-
plaint
4/20/
2020
4/20/
2020
Consumer prepaid for services for his wedding but needed to cancel due to pandemic. Consumer is
requesting a full refund and business allegedly will not do so.
I am writing to report an ongoing dispute I am experiencing with Vermont Tent Company and owner Mike
Lubas. My fiancee and I put down a deposit of $3,228 for services to be rendered on 8/8/2020 which was
the date of our wedding before we had to cancel due to Covid-19. In light of these unprecedented
circumstances we requested a refund as absolutely no services had been rendered and we were cancelling
the event with over 100 days notice due to the global pandemic which was certainly not listed in the
contract. I contacted the saleswoman Brianna Duquette who referred me to her manager Emily Davis and
Emily referred me to owner Mike Lubas whom I had a conversation with last week. Mr. Lubas claimed he
was unable to produce the funds at this time to cover giving me a refund and when I asked him if he would
put something in writing stating that he would pay me back as soon as he was able he refused. After this
conversation we filed a dispute with Chase Bank which is the financial institution we used to make the
payment and they issued us a conditional credit but we are worried that they will eventually pull the
conditional credit and wanted to put this on your radar. Under the circumstances I feel we, the consumer,
the customer, the "little guy" should be made whole and fully refunded. We have provided plenty of notice
and obviously no service has been provided other than the 30-45 minute consultation which we received
as prospective clients even before we provided deposit funds. Please contact me at your convenience to
follow-up. We won\'t know for about 30 days if Chase is going to pull the conditional credit or not but if
they do we simply will not roll over and lose the money. Thanks for your time. -- Matthew Brothers
Web
site
Brothers,
Matthew
|
Phone:[RE
DACTED]
| Address:
[REDACTED
] East
Montpelier
VT
VT Tent Company |
Phone: (802) 863-6107
| Address: 331
Sunderland Way, Essex
Junction VT
WB
20-
00
39
6
Com-
plaint
4/22/
2020
4/22/
2020
Price Gouging
Graceys liquor store is price gouging masks used to prevent covid 19 from spreading. They are selling at 10
dollars per mask.
Graceys has been known in the burlington area as preying on the poor. It is owned by the Handys family.
They are also slum lords and have history of illegally towing vehicles for no reason. For profit.
Web
site
Mick Wong Burling
ton
V
T
540
1
Gracey
s liquor
store
1333
williston
road
South
burling
ton
V
T
5403
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2020-
04462 -
Weeks,
Ann
(Airbnb
) CAP
Com-
plaint
4/24/
2020
My sister and I rented an Air bnb in New Smyra Beach Florida for the April school break vacation.
Obviously we had to cancel due to COVID-19. We held off as long as we dared but once the 2 weeks
quarantine was initiated for any flying from NY we canceled. We are VT residence and our closet airport is
Albany, NY. We rented through VRBO but dealt directly, by email, with the owner. This owner refuses to
refund our money. VRBO wrote to him and told him he should refund and they would refund their fees to
him. He still did not refund. We paid in advance over $3,000.00 for a large house big enough for two
families. Two members of our family are high risk due to [REDACTED]. A doctor would never have
authorized us to try to make this trip. The credit card company credited the account but we have to wait
60 days for the owner to be able to appeal the credit. There is no one that could possibly think that this is
legal or that it should be allowed due to this pandemic. Other people who have rented air bnb\'s are
having similar problems. Please contact me and help is get back hard earned money we can\'t afford to
lose at this time.
Web
site
Weeks,
Ann |
Phone:
[REDACTED
] |
Address:
[REDACTED
]
Mancheste
r Center VT
Airbnb | Phone:
8554247262 |
Address: 888 Brannan
St., San Francisco CA
WB
20-
00
41
2
2020-
04465 -
Brooker
,
Brittney
(Nordst
rom
Rack)
CAP
Com-
plaint
4/25/
2020
4/14/
2020
Company had advertised when I made purchases that due to COVID-19 items would be ready to ship
within 5-8 days. It\'s been two weeks and items haven\'t shipped. Called customer service line and unable
to get through to cancel items. Needed items shipped sooner. Am out over $1,000 and need my money
back as shipping is taking too long.
Web
site
Brooker,
Brittney |
Phone:
[REDACTED
] |
Address:
[REDACTED
] Essex
Junction
VT
Nordstrom Rack |
Phone: (888) 966-6283
| Address: 1700 7th
Ave Ste 1000, Seattle
WA
WB
20-
00
41
6
2020-
04521 -
Bushey,
Jason
(Stubhu
b.com)
CAP
Com-
plaint
4/27/
2020
4/27/
2020
Event canceled, Stubhub changed their refund policy AFTER tickets purchased on Dec 5, 9019; change due
to Covid 19.
Further, on the ticket is name "Kevin Haag", not our name for the price of $137.50 per ticket. We
purchased two tickets on Dec 5, 2019 for a total of $684.25. Contract printed on back of ticket clearly
states: "Resale of this ticket at a price greater than the face value absolutely prohibited."
Details/timeline on Stubhub changing cancelation policy:
https://www.billboard.com/articles/business/legal-and-management/9352530/stubhub-5-million-class-
action-lawsuit-coronavirus-refund-policy
As Vermonters, we understand that under title 9, chapter 63 we have the right for a full refund.
https://legislature.vermont.gov/statutes/section/09/063/02451a
Attempts to reach Stubhub unsuccessful.
Web
site
Bushey,
Jason |
Phone:
[REDACTED
] |
Address:
[REDACTED
] Charlotte
VT
STUBHUB.COM |
Phone: 8667882482 |
Address: 199 FREMONT
ST, 3RD FLOOR, SAN
FRANCISCO CA
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7
Com-
plaint
4/28/
2020
4/28/
2020
I received a phone call on my cell phone saying my social security number had been compromised and that
he needed me to provide the last four digits of my social security number to verify my identity so he could
help me. I refused saying I didn\'t give out any part of my social security number to anyone whose identity
I could not verify. Then I asked him to tell me the Social Security Number he had called about but he said
he couldn\'t do that for security reasons. I said it sounded like a scam but he assured me it was not. To try
to ease my skepticism, he said the phone call was being taped so the Social Security Administration and
the government could review it and then gave me his name (which felt like it wasn\'t really his name) and
identification# FF290899. He said the case# was 21652. I said thank you very much but that I still would
not give him any part of my social security number. Next I said I was hanging up and would be contacting
the Social Security Administration for assistance. Fortunately, he did not call back. The caller had a thick
Indian accent and was very eager to keep me on the phone. Although I was very skeptical the whole time,
we talked for about 15 minutes and he even referenced Covid-19 saying he was working to keep me safe.
He was very convincing so I am concerned that others may be fooled especially if someone else from his
phishing group that doesn\'t have a thick accent calls them.
Web
site
Betsey Bianchi Killingt
on
V
T
575
1
James Brein unknown Galesb
urg
M
I
4905
3
WB
20-
00
42
9
Com-
plaint
4/29/
2020
Saw this ad on facebook posted to a local small business group. It identifies facemasks for sale for $12
each, the most expensive mask for sale online seemed to be under $6 each:
https://www.facebook.com/commerce/products/3201418829897979?rid=751212668743767&ad_id&rt=1
&refID=0&refType=0
Web
site
Kevin Eschelb
ach
Plainfie
ld
V
T
566
7
Antoni
o
Cordier
o
Unknow
n(online)
Unkno
wn
(online
)
Y
T
0
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1
Com-
plaint
4/29/
2020
4/29/
2020
To Whom it May Concern:
Someone used my debit card number (I was in possession of my card the whole time) and used it for
Uber rides for on 2/19/20 (one ride) and on 2/24/20 (two rides) as seen on my TD Bank statement. I told
a clerk at the bank that I have never been in an Uber and Uber isn\'t available in this part of Vermont. She
processed my Com-
plaint.
I\'m referring to TD Bank of Manchester Center, VT of 58 Bonnet Street and they did issue a provisional
credit on 3/11/20 for $107.17 to cover the three rides,
However,I just talked to a clerk at TD bank and they said they have the right to withdraw this very credit
anytime in the coming six months. Oddly, when I checked their web page to find out their new CoVID
hours, I observed a notation at the very bottom of their web page TD BANK Deposits are NOT INSURED BY
THE FDIC. Is that safe? Should I withdraw my savings? As they will not get reimbursed by FDIC I suspect
they will try to deny the credit in the coming few months. Check it out at www.tdbank.com Thank you for
getting back to me about this terrible situation and should I bring my husband in with me to withdrawal
my savings? They were not happy when I told them I planned on reporting the UBER scam to your office.
TD Bank is a Canadian Bank but I fail to understand how a bank can operate in the US without this
important credential and is this legal? In the mean time, I asked for a print out of new activity on my
account to see if the credit had been withdrawn (it had not) and the arm came out it has FDIC written on it
in four inch block letters on the side. It seems unfair to have it printed there as according to their web
page, deposits are not covered by FDIC. Please call me for my account number as there are warnings this
site is publicly shared.
Thought you\'d want to know because AGO keeps track of scams. In addition our phone number is
blocked but someone called from 747453-4677 at the house today (4/29/20) at 12:30 pm and they said
nothing into the phone so I hung up after 2 minutes, as I thought it might be an "robo call". Checking on
Anywho.com I see the real number they were calling from was 281-209-2794 from 4602 S/ Teague St,
Rosharon, TX and no friends or relatives live in Texas. If I paid 95 cents I could find out who was making
this call. Thought you might look into the matter and that you might have an account with one of these
white page services.
Web
site
Jeann
e
Rindell Arlingt
on
V
T
525
0
TD
Bank
Store
Manage
r:
Sheila
McCutc
heon
TD Bank Manch
ester
Center
,
V
T
5255
WB
20-
00
44
4
2020-
04618 -
Saunde
rs,
Megha
n (The
Mansfie
ld Barn)
CAP
Com-
plaint
5/4/2
020
5/4/2
020
My fiancé and I have been planning for our wedding on 5/23/20. When the COVID-19 pandemic emerged,
we reached out to Grant Allendorf knowing he could not provide the wedding we agreed upon on that
date (we do not wish to postpone due to family and personal reasons). We asked for a refund and Grant
referred us to his contract and cancellation policy. We were not canceling but as consumers we were
unable to get the wedding we paid him for. He then replied that he will let us know on 5/15/20 whether
we can have the wedding…. this provides 7 days for us to prepare for our wedding (if the state is fully
reopened). That is insufficient time and just cruel to do. Not only does this apply to the wedding venue but
also to the DJ services as he owns both companies. ($4000 for venue, $1300 for DJ). We are so
disappointed that this couldn’t have been worked out simply between the two of us.
Web
site
Saunders,
Meghan |
Phone:[RE
DACTED]
|
Address:[R
EDACTED]
Fletcher VT
Allendorf, The Mansfield
Barn | Phone: (802)
899-2823 | Address:
PO Box 214 , Underhill
VT
WB
20-
00
45
8
Com-
plaint
5/7/2
020
Price Gouging
A travel size bottle of hand sanitizer is being sold for $10, a 4 pack of toilet paper is being sold for $22
among other items.
Web
site
Charle
s
Welfing
er
Sheldo
n
V
T
548
3
Jolley 308 s
Main
Street
Richfo
rd
V
T
5476
CAP108 PRA 2020-04935
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5
Com-
plaint
5/8/2
020
5/7/2
020
Price Gouging
store is selling toiles paper -- 4 very small rolls for $2.49.
hand sanitizer 8.45 oz for $8.00.
when I asked the women at the counter she said "That\'s our price, take it or leave it".
Web
site
James Gricci northfi
eld
V
T
566
3
Aubuc
hon
Hardw
are
South
Barre
Barre V
T
5641
WB
20-
00
47
1
2020-
04677 -
Jenkins,
Matt
(AIG
Travel
Guard)
CAP
Com-
plaint
5/11/
2020
3/10/
2020
We purchased travel insurance on 2/5/20 for a trip to Cozumel Mexico. The policy included a "cancel for
any reason rider" with a 75% refund. We canceled the trip on 3/10/20 due to the corona virus. I have been
trying unsuccessfully to get our refund for two airline tickets since that time.
Canceled & provided backup 3/10/20
Called & reviewed with rep 4/21/20
Sent itinerary 2nd time 4/23/20
Follow up email 5/01/20
AIG 3rd request for itinerary - provided 5/07/20
No action yet 5/11/20
Claim # [REDACTED]
Web
site
Jenkins,
Matt |
Phone:
[REDACTED
] |
Address:
[REDACTED
],
Williamsto
wn VT
AIG- Travel Guard |
Phone: 8008264919 |
Address: 3300 Business
Park Dr., Stevens Point
WI
WB
20-
00
47
6
Com-
plaint
5/13/
2020
5/13/
2020
I had a confirmed prepaid reservation for a 2 day fly fishing school for May 30-31, 2020. Reservation
number [REDACTED]. On 4/15/2020 my TD debit card was charged $489 for the full amount of the class. I
purchased the required non resident fishing license needed for the 2nd day of class.
On May 13,2020 I was notified that Orvis had cancelled the class out of concern for Covid 19. I was offered
a credit to a later class or a Orvis gift card in the amount I paid for the 2 day class. Neither offer is
acceptable. Orvis cancelled the class, I did not I want to be reimbursed for the cancelled class. I will
forward supporting paper work via email on 5/14/2020.
Web
site
Peter Demers Plattsb
urgh
N
Y
129
01
ORVIS COMPANY |
Phone: 8023628733 |
Address: 178
Conservation Way,
Arlington VT
WB
20-
00
48
8
2020-
04826 -
Collins,
Lori
(Airbnb
) CAP
Com-
plaint
5/15/
2020
5/5/2
020
Our family booked a trip to Maine in August of 2019 for July 12-18, 2020. Due to COVID-19 and Maine\'s
order to quarantine in place for 14 days while arriving in Maine and quarantine again while arriving back in
Vermont through July, we had to cancel our trip. Our host has been incredible and refunded nearly
$1000.00 already paid; however, Airbnb is not being so accommodating. I have called them numerous
times and they agree to call back within 24 hours but I never get a call back. I\'ve wrote to them in their
Airbnb support box in the app, and they forward me standard language that their policy for refunding fees
due to COVID 19 only goes through 6/15/2020. Our reservation date is outside the 6/15/2020. I\'ve sent
them numerous documents showing Governor Mills requirement to self-quarantine for 14 days and I\'m
not receiving any response from Airbnb other than their standard 6/15/2020 date. I\'ve also pointed out
to them that they have an extenuating circumstance policy which mentions in particular travel restrictions
and disease outbreaks. They won\'t answer that particular question specifically.
Web
site
Collins,
Lori |
Phone:
[REDACTED
] |
Address:
[REDACTED
]
Waterbury
VT
Airbnb | Phone:
8554247262 |
Address: 888 Brannan
St., San Francisco CA
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9
Com-
plaint
5/15/
2020
Our daughter is supposed to have a wedding at the vineyard barn in September. She (Kim Pofit) signed a
contract pre-covid. Due to covid and the possibility that there will be a resurgence in the Fall and there
may be restrictions on gathering or even travel most of her out of town/state guests will be unwilling to
travel. She did sign a contract but this was prior to the virus. She has had to cancel the Vermont wedding
but was told she will lose her deposit of $1200. So far all the vendors she was to use have returned
deposits. One kept a nominal amount of the deposit. Does VT not have an executive order indicating that
deposits need to be returned due to the virus? Other states do. Thank you
Web
site
Joseph Pofit Wells V
T
577
4
Whale
back
Vineya
rds
202 Old
Lake Rd
Poultn
ey
V
T
5764
WB
20-
00
49
0
2020-
04828 -
Meagh
er,
Colin
(Digital
DJ) CAP
Com-
plaint
5/15/
2020
5/15/
2020
This Com-
plaint pertains to a DJ service scheduled for a wedding on 8/22/2020. Total paid - $300 deposit and $1000
remainder which was paid in January.
Due to covid-19, our wedding venue has cancelled on us and our reception venue is no open until further
notice.
I contacted the owner, Shannon Bushey, today (5/15) to inform him that we would no longer need his
services and inquired about a refund, less the $300 deposit, due to the abnormal circumstances. Bushey
refused any reimbursement citing contract language stating all payments are non-refundable.
I contacted Bushey to advise him that this was not voluntary cancellation and that it was due to covid19
and not something we wanted. Bushey refused any kind of settlement and states that we can still have a
wedding regardless of the circumstances.
Bushey did offer to reschedule, however given the state of things, booking another venue is not feasible.
I suggested to Bushey that this is very poor optics and could potentially hinder future business. At that
point Bushey mentioned getting lawyers involved, I did take this as a sort of passive intimidation.
I believe due to the circumstances, Digital DJ LLC is acting unreasonably and in bad faith.
Web
site
Meagher,
Colin |
Phone:
[REDACTED
] |
Address:
[REDACTED
] East
Calais VT
Digital DJ | Phone:
8023188402 |
Address: Attn: Shannon
Bushey, 6 Cascade Ct,
Essex Junction VT
CAP110 PRA 2020-04935
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3
Com-
plaint
5/18/
2020
????????? ???????, ????????????? ????? ??????, ????????? ?????????? ?? ??????? ? ???????.
https://covid-monitor.com
<a href="https://covid-monitor.com">??????? ?????????? ????????????? +?? ?????? ??????</a>
Web
site
Claude
Ovani
ClaudeO
vaniAV
Liberia C
O
144
134
Claude
Ovani
ClaudeO
vaniAV
Liberia Liberia N
D
1244
13
WB
20-
00
50
5
Com-
plaint
5/20/
2020
3/14/
2020
Please help!.
March -14 2020 to march -18-2020 I had reservation at 19 mountain side sugarbush VT, which was paid to
RedAwning (redawning.com-booked through hotels.com)
RE[REDACTED] hotels.com
case # [REDACTED] hotels.com
rental ID #[REDACTED]
paid a total of $1660.20
Need refund of $1245.15
We were notified that the ski mountain and all business were to be closed on 3/15/2020. I asked for a
refund on 3/15 saturday do to the closure that pertained to COVID and they said yes.
We only stayed 1 night and I am still waiting to get reimbursed for 3 nights $1245.15.
After multiple calls to RedAwning and sugarbush and hotels.com i never have received an answer yet. I just
get emails saying they are backed up and there will be a delay.
Myself and my wife are still out of work and this refund will be a huge help.
Web
site
John D'Amico North
Provide
nce
R
I
290
4
CAP111 PRA 2020-04935
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51
0
2020-
04974 -
Searles,
John
(Brad's
Comput
er
Services
) CAP
Com-
plaint
5/21/
2020
2/5/2
020
I dropped off my MacBook Pro on February 5th, paid $1268 via Visa for needed supplies and repairs on
February 12, and then never received the computer back…despite multiple calls.
I called Brad’s Computer, courteously, at least 20 times after paying on February 12, leaving messages that
were not returned, and finally on March 30 (after seven weeks of waiting for any response) called Visa to
file a dispute. Visa reversed the charge of $1268 and started a dispute investigation. (Last week, Visa said
Brad of Brad’s computer hadn’t responded to them)
On May 1, my wife , who has a different last name, left a message about “a computer issue” and asked
Brad to call her. He did call HER back (she has a different last name from me), and when she said that the
computer issue was about my MacBook Pro the following conversation ensued:
Brad said that he didn’t answer over 20 courteous messages I left because he (Brad) was “pissed off”.
Brad said that the dispute we filed with Visa led Squares company to consider this Fraud, which had caused
him to lose business as he could no longer get paid by credit card .
Brad then stated that “we had to make him whole”
Brad also said that the computer was fixed, and at his shop.
(We then offered to pay him in cash for his work, due to his stated problem with Squares company
refusing him credit card use. We then also offered, on receipt of the computer, to speak to Squares
company about resolution of the issue so he could start accepting credit card payments again).
Brad said that he had a colleague who regularly went to the shop, and brought work back to Brad’s house
where he had been working during Covid.
Brad said that he would have the colleague bring the computer to his house the week of May 4. Brad said
“the computer was fixed" but he would check it over and call us before getting it back to us by mid week
(which should have been around May 6)
He never contacted us, and did not answer calls or messages left at both the shop on May 11 and May 19,
and his cell phone (which does not have message set up) since then.
The computer is valuable, and has important documents on it that are irreplaceable. At this point, it is as if
he has stolen it.We are beside ourselves, and . The fact that he refuses to
contact us leaves us with no recourse but to appeal to you.
Web
site
Searles,
John |
Phone:
[REDACTED
] |
Address:
[REDACTED
] Charlotte
VT
Brad's Computer
Services | Phone:
(802) 985-3005 |
Address: 3762
Shelburne Rd, Shelburne
VT
CAP112 PRA 2020-04935
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7
Com-
plaint
5/26/
2020
5/26/
2020
I have a pair of laptops that I had dropped off at this business for troubleshooting / diagnosis. We had
reached the point of discussing what actions could be taken to repair the equipment when the COVID-19
shutdown notices started to hit. Although businesses of this type (professional services with only one or
two employees) were allowed to re-open some time ago, this business has been utterly unresponsive to
phone calls, website contact forms, Facebook messages, etc. I am concerned that they have decided to
simply walk away from this business without returning my equipment.
Web
site
Brian Scheetz Bennin
gton
V
T
520
1
Epic
Integra
ted
System
s
708 Main
Street
Bennin
gton
V
T
5201
WB
20-
00
53
1
Com-
plaint
5/27/
2020
On May 12, I placed an order with Prime Clean for one of their CPAP cleaners for $99.99. My order number
is 41525. I received an order confirmation and a USPS Tracking Number of [REDACTED]. As recently as this
morning, when you punch that number into the USPS tracking site, a message comes up that says a label
has been created, but it has not been entered into the system. That is the same message I have gotten
since day 1. Because of Covid-19 the web site said please allow 5 to 7 business days to process the order,
due to limited staff. Their web site now says a 1 to 3 day processing time. Either way, I have long past the
processing time. I have contacted them several times via email, and each time they assure me that my
order has shipped. I don\'t know why they say that, because even the carrier, USPS says it is not in the
system. I wrote yesterday and asked for a refund, and Customer support person, Joan Eilish said they could
not do that because the order had shipped? She encouraged me to be "more patient". I have lost my
patience and believe this to be a plain and obvious case of consumer fraud. I would like your help in
resolving this issue. I\'m retired and I don\'t have $100 to throw away. Thanks
Web
site
Thoma
s
Doty PROCT
OR
V
T
576
5
Prime
Clean
(Joan)
Eilish 17749d
valley
Blvd.
City of
Indust
ry
C
A
9174
4
WB
20-
00
53
2
Com-
plaint
5/27/
2020
5/25/
2020
Price Gouging
The price of 40 face masks for $28.99 is unreasonable.
Web
site
Chelse
a
Clark Fairfax V
T
545
4
Hannaf
ord
21A
Essex
Way
Essex V
T
5452
WB
20-
00
53
7
Com-
plaint
5/28/
2020
5/18/
2020
I ASKED OF COVID19
IT
I DON\' BELIEVE THIS IS FAIR AND WOULD LIKE IT LOOKED INTO. I HAVE MADE COPIES OF PAPERWORK
TO SHOW THE CHARGES.
THANKS
JACK WHITE
Web
site
JACK WHITE FERRIS
BURGH
V
T
545
6
TOYOT
A
FINAN
CIAL
P.O. BOX
4102
CAROL
STREA
M,
IL 6019
7-
4102
CAP113 PRA 2020-04935
