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Women in ManagementSamina Rizwan (Oracle) 09

TRANZUM has emerged as a progressive master enterprise offeringservices in diversified industries including express, logistics,warehousing, distribution, gift delivery, mail order, travel and tours,visa drop box, management development, event management andpublications. The TRANZUM enterprise has established offices inSouth Asia, North America and Europe.

When people take pleasure and pride in what they do, then success becomes a foregoneconclusion. The journey, that invariably begins with the first few tentative steps, soonassumes a life and dynamism of its own as destination after destination is charted, arrivedat, and proceeded from, for the pursuit of excellence has no destination, and remainsa journey in perpetuity along an ever rising graph of attainment. Along the way it becomesnecessary to take stock, review strengths, and address weaknesses, and sometimesrestructure and reconfigure in view of new realities.

"Prosperity is the ability to succeed with relative ease," says Spencer Johnson,Management guru and author of 'Who Moved My Cheese'. "Too much change is notwise, and too many little changes don't work. You have to make a few big, simple changesthat will have a significant impact." He goes on to say that "... the more you care for youremployees the more successful your company will be, and that means listening to themand hearing what they feel about issues such as change. The wisdom of the group isalways greater than the wisdom of just one leader, so it is important for the company tobuy into that..."

The above best describes the philosophy at work that has seen Mr. Khalid Awan executesome broad strokes and leverage his successful courier company TCS into a multi-business group, TRANZUM, focused on attaining global market share in diverseendeavours. The new businesses are natural upstream and downstream activities of thecore competency that TCS has acquired over the last 23 years of its existence. They aremanned by old colleagues with new mission statements and a shared vision that acceptsnothing less than perfection as par for the course. The wisdom of the group has beenharnessed in full measure, and many a midnight lamp has burnt at all levels of theorganizational hierarchy, charting the best possible course in the increasingly borderlessglobal village.

The leader has led from the front when required. For themost part he has enjoyed the ride as his able bodied andworldly-wise lieutenants took charge of the process, andthrilled and delighted each other with their innovative andout-of-the-box approaches so necessary for upward mobilityin a highly competitive business environment. The changeshave been few, but they have been significant.

Ed

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PatronKhalid N. Awan

Jamil JanjuaChief Editor

Adil AhmadEditor

Art DirectorS. Farazuddin

Graphic DesignerAsif Ali

Members of Editorial CommitteeHamza W. Hashmi, Salman Akram,Ali Leghari, Rizwan Hafeez,Saqib Hamdani

“TCS will be recognized and respected as a professional, innovative and profitable information and knowledgebased logistics/services enterprise that embeds internet based technologies into its internal operating structuresand as business solutions for customers; with customer, employee and shareholder interests at the core of itsoperations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objectiveof growing into a regional and global player, with emphasis on the Middle East, Europe and North America”.

VisionStatement

www.tranzum.com

Special Edition

Leadership, InnovationEntrepreneurship

10th ManagementConvention 2006

Pakistan Corporate SceneEFU Life 15Standard Chartered Bank 16Proctor & Gamble 16

High AchieversArfa Karim 07Sidra Iqbal 08

Developing Human CapitalOctara Affairs 1010th Management Convention 11

World Of TCSChairman’s Message 02Coexistence of Civilisations 04Dynamic Dubai! 05Golf Mates! 06Spotlight - Khalid Dar 12HeadSpeak - Jamil Ahmed 12Diplomatic Enclave 13Disaster Assistance 14In the line of duty 17Star Performers 18

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Spring - 2006 Vol: 6 / Issue: 1

T C S C U S T O M E R N E W S L E T T E R


Spring - 2006 Vol: 6 / Issue: 1Page # 02

A long and very eventful journey has seen TCS grow intoits present dynamic manifestation that defines its ambitionsand parameters in terms of the limitless global village.CONNECT caught up with the Chairman of TRANZUMlong distance via the Internet, and gained an insight for itsreadership on the thinking that has gone into this reinventionof the business.

CONNECT: What were the strategic considerations thatled to the name TRANZUM?Khalid N. Awan: As we evolve into a multi-services grouptrading globally, we needed a common identity and a name.

C: How do you envision TRANZUM adding value to theexisting business units?KNA: Firstly a common identity would demonstraterelationship between various entities comprising the Group,who now have a family name. Customers would thusbecome aware of Group's overall capabilities. Internally itenables the TRANZUM Group to centralize coremanagement functions such as Information Technology

Support, Human Resource, and Marketing Services.

C: Given its very high brand recognition developedover the last 23 years, TCS will remain the primeidentification of TRANZUM in the foreseeable future.Why did you not leverage an existing strength andestablish the TCS GROUP instead of opting for a brandnew name that will require considerable investmentbefore its brand value can be developed?KNA: Yes, TCS is a strong brand in this market, and wouldtherefore remain our flagship company in Pakistan. However,when trading globally in services other than courier andlogistics, we needed to have names and distinct identitiesfor our new services. This is necessary not only for marketingpurposes but also for each company to have its separatefocus and customer orientation, a case in point: the needsof a courier services customer are different from the needsof a travel services customer. Accordingly staff training andprocedures have to be different.

We have thus organized ourselves as follows: TCS providingcourier and logistics services; FLYING WAREHOUSE -customized airfreight solutions; ROAD TRANSPORT -warehousing and distribution; SENTIMENTS EXPRESS -Gifts, Greetings and mail-order services; INTIANA - Traveland Tours; OCTARA - Training, Events and Publications;INFOTHON - web based e-commerce services.

Born as separate business units within TCS, three of theabove have so far matured into independent companies,and these companies, either through our own entities orglobal alliances, are capable of serving customers anywherein the world.

Some of our customers in Pakistan have alreadyexperienced the benefits of this global reach andresourcefulness. For example, the Management Associationof Pakistan (MAP) Convention organized by OCTARA is aworld-class event surpassing previous standards in termsof speakers and sponsorships. Drawing upon ourresourcefulness and experience gained in organizing similarevents abroad, OCTARA has attracted world-class speakersand sponsors like CNN and Boeing - for the first time inPakistan. Likewise customers in developed markets suchas North America have also experienced our uniquecustomizations. TCS earned an award recently from theLieutenant Governor of Ontario for providing an innovativeand cost-efficient delivery solution to the aboriginalpopulat ions inhabit ing the remote terr i tor ies.

The reason for opting for a new name -TRANZUM, is thatwe needed a name to define our group of companies, andthis name had to be pronounceable internationally,compatible across cultures, not yet patented anywhere,and most importantly, in today's global economy have adot.com domain available. Similarly all other names likeIntiana, Flying Warehouse, Octara, and Infothon had toqualify these criteria. The naming exercise was therefore

Founder's Viewson the shape of things to come

[email protected]

Khalid N. Awan

INFOTHON

w w w . t c s . c o m . p k Page # 03


an extensive process in which the core management team wasdeeply involved. As for question why we did not adopt the nameTCS Group, this is because TCS is now one of the companiesin the group. It is our pride and a strong name, the eldest siblingin the TRANZUM family. In the course of time it is our hope thatthe new entities will become equally famous.

C: A question on a few minds is whether TCS Courier isbeing primed for a merger with an existing internationaloperator?KNA: TCS has come of age as a world-class company in itsown right. For nearly quarter of a century it has delivered qualitythat has earned brand recognition and a market share that isthe envy of any international operator looking at Pakistan. Hencewe have had offers, and this is normal in business. However,at this time our entire focus is to develop TCS even further asexciting opportunities beckon us.

C: What is you vision for Tranzum?KNA: To be a multiple services provider leveraging the powerof e-commerce globally.

Arie De Geus, Professor at London Business School & formerexecutive for Royal Dutch Shell, has said that enduringorganizations are "...financially conservative; their leaders areoutward looking; they have a strong value system; they all havea very tolerant management style; and, critically, they do notdefine themselves by the nature of their assets, instead in termsof their human community." He could very well have beenspeaking about TCS and the new TRANZUM Group.

[email protected]

Adil Ahmad

Editor’s NoteWhenever the concept of a group of companiesis brought into a business, the business tendsto grow in all directions and at times atexponential rates. This piece of corporatewisdom comes from the latest entrant to theTCS human capital bank, Mr. Khalid Dar, SeniorManager Call Center. Khalid Dar's seen a fairbit of the world so he probably knows what heis talking about, particularly in reference toTRANZUM. Now growing in all directions andat times at exponential rates appears to be allgood, provided the action stations are mannedby cadres that relish the act of pulling 'Gs', andjust as quickly settling into consolidating thegains made. Flat-out gallops need to beinterspersed with steady canters, or even theoccasional trot, to help the mount recuperateand remain battle-worthy for the long haul.Burnout is a clear and present danger whentaking on the world, and one must bear in mindthat Rome was not built in a day, and thatperseverance is the key to success. On thatthought provoking note, here's wishingTRANZUM a glorious future.

[email protected]

Jamil Janjua

We are bringing out this Spring 2006 issueof CONNECT at a critical juncture in thedevelopment of one of our nascententerprises. Octara has developed veryquickly indeed, and it has as much to dowith the dynamism of the team that isheading Octara, as with a period in ourcorporate lives where human resource

development has been flagged across the board as a key areain the acquisition of competitive advantage. As event managersof the 10th Management Convention 2006, Octara has stakedits rising reputation to delivering a 'WOW!' experience to itshighly valued client, the Management Association of Pakistan.I sincerely wish Hamza Hashmi and his team top-notch successin the conduct of this very prestigious three days event thathas seen confirmations from a very distinguished panel ofspeakers indeed.

It gives me a great sense of satisfaction to see the cherishedambition of our Chairman find practical expression in the shapeof the TRANZUM Group that will fine tune and promote globallythe seven businesses under its care. A great deal of time and

energy has been expended upon the emergence of thisprogressive master enterprise offering services in diversifiedindustries as we evolve into a multi-services group tradingglobally. All that now remains is for all our colleagues to redoubletheir effort and accept no limits on how far we can go both asindividual enterprises, and collectively as TRANZUM.

This issue we are truly privileged to carry within our pages theprofiles of two ladies who have done Pakistan proud. ArfaKarim, at the tender age of 10, has notched up some amazingaccomplishments, and been invited for a one-on-one with theright honorable Bill Gates. Samina Rizwan is heading up theregional operations of Oracle, and is a formidable force at workfor Pakistan. TCS youth trainer Sidra Iqbal has shown the flagat the World Youth Congress, and has filed a most stimulatingreport.

There is a whole lot more in this issue of CONNECT that Ihope will meet with your approval. Happy reading, and dokeep us in the loop with your feedback.

GROUP CEO'S MESSAGE



The Khaleej Times International Forum

The Khaleej Times International Forum brought together thecream of the East and West to discuss "Muslim World andthe West: Coexistence of Civilizations." Heads of Government,Consuls and prominent businessmen attended the event thatcleared many misconceptions between the two civilizations.It was the third discussion hosted by the Khaleej Times, andattended as panelists by Lord Merlin Victor Hay who is theEarl of Errol and Lord High Constable of Scotland and amember of the British House of Lords. Also on the panel wasLord Nazir Ahmed of Rotherham, a Muslim Asian Memberof the British House of Lords and a leading voice in the 'Inter-faith Inter-religious Dialogue Group' in British Parliament.The third panelist was Lady Olga Maitland, president of theDefence Strategic Forum and a former Member of the BritishParliament, and Mohammad A. R. Galadari, Chairman of theGaladari Group.

A balance of perspective is lacking in the way both the Westand the Muslim World deal with each other was Lady OlgaMaitland's view. "You have a West that is fabulously rich andstrong, whereas the Muslim society by and large lives undermiserable conditions of poverty and dispossession," she said."The Muslims do not hate the West. What they hate is,however, certain policies of some Western countries." Theneed of the hour, according to Lord Merlin Victor Hay, is tounderstand that the ethical core of all cultures is one, beneaththe external differences that keep them apart. Lord NazirAhmed was blunt in his analysis of Western attitudes that hesaid smacked of double standards. The consensus thatemerged from the highly stimulating discourse was thatdialogue alone is the way forward for cultures and civilizationsto coexist. Javed Malik, consultant Khaleej Times InternationalForum, set the tone of the discussion in his opening remarksby stressing that the publication of the blasphemous cartoons

Chandra Mohan Bhandari (Indian Ambassador) and Ahsan Ullah Khan(Pakistani Ambassador) - on a common wicket

Naeem Ijaz and Jamil Janjua - the TCS presenceJillian Burns

cannot be called 'freedom of expression'. The Group CEO TCS,Jamil Janjua, was there along with the TCS Business DevelopmentLeader Naeem Ijaz, understanding the issues at stake in aneffort to help bridge the divide.

British parliamentarians Lord Merlin Hay, Lord Nazir Ahmed and Lady Olga Maitland withMohammad A. R. Galadari share a light moment

Lord Nazir Ahmed goes on the front foot Val Thomas and Jemma Nicholls- seeking an enlightened path

Mohammed A.R. Galadari, Chairman, GaladariGroup, with Lady Olga Maitland, President,Defence Strategic Forum, UK and Formermember of Parliament UK

John Hawkins (British Consul General)and Lord Merlin Victor Hay, Eari of Erroland Lord High Constable of Scotlandand MP, UK

Coexistence ofCivilisations



www.tcsuae.com/dafza

Located in the Dubai Airport Free Zone Area (DAFZA),TCS Express Worldwide, FZE invites Pakistani Exporters,

Importers and Investors to explore new markets

Explore New Markets

For enquiries write to:[email protected]

TCS Express Worldwide, FZE offers services for:

Dubai’s strategic location offers access todeveloping markets with over 1.5 billionconsumers -encompassing the member statesof GCC, other Arab countries, Asian sub-continent, parts of Africa, Europe, and the CIScountries

Third party logisticsRepresentation for Import, Warehouse andRe-export worldwideWarehousing and Distribution within UAE andto GCC, Iran, CIS, South Asian countriesAir Cargo and Freight Forwarding WorldwideManagement Development Services and Training

with

Intiana Travel and Tours, a TRANZUM enterprise, has tied upwith Intiana Tourism Company LLC Dubai to promote Dubaias the exciting fun place which it is! The A1 Grand Prix at theAutodrome, the Powerboat Championship finale, and a Rhythm& Race jazz festival featuring Sophie Garner & the New Breed,The Fat Cats, The Giant Killers and Dubai's very own BlueLight Jazz. That's Dubai!

The X-Games, featuring the best extreme athletes in the worldin Moto-X, In-line skating, and BMX tricksters. The FilmFestival, showing nearly 100 movies. The Terry O'Neill exhibitionin the Souk Madinat, with hundreds of celebrity photographsof the Rolling Stones, Frank Sinatra and Audrey Hepburn.The annual Book Bazaar. Acclaimed Middle East correspondentand author, Robert Fisk, talking and signing copies of his newbook, The Great War for Civilisation at the Jashanmal Bookstorein the Mall of the Emirates. And let’s not forget the DubaiDesert Classic with Tiger Woods in attendance.

That kind of action is pretty much par for the course in Dubai.

Check it out!

DYNAMIC DUBAI!DYNAMIC DUBAI!Leadership, InnovationEntrepreneurship

Thinking

Couriersout-of-the-box

With wife Amy caddying, Chris DiMarco wonthe inaugural Abu Dhabi Championship with ascore of 20 under par. The event attracted topplayers like Vijay Singh, Colin Montgomerie, andSergio Garcia together with the incomparableAmerican John Daly, Danish Ryder Cup starThomas Bjorn, Spain's Miguel Angel Jimenezand young guns Paul Casey and Ian Poulter.

World number one Tiger Woods won the Dubai Desert Classicat the third attempt after a play-off with defending champion ErnieEls at the Emirates Golf Club. Both players were locked at the topof the leaderboard on 19-under par (269) after a last round that wasas nerve-wracking as any in the 17-year history of the DubaiAluminium (DUBAL)-sponsored event. "It's a great start to the yearand means a lot to me - Ernie's got three of them so it was nice of

him to give me one," smiled Woods after receiving the trophy andthe $400,000 winner's cheque from His Highness Sheikh Maktoumbin Mohammed bin Rashid Al Maktoum. The Shaikh Maktoum GolfFoundation aimed at identifying and nurturing future generation ofArab champions received a massive initial boost with a $ one millioncharity putt at the Emirates Golf Club, the home of the Dubai DesertClassic. Tiger Woods, the newly-crowned champion, and MohammedAli Alabbar, chairman of Golf in Dubai, the promoters and organizersof the European PGA Tour event, took part in the putting competition- sponsored by Byrne Equipment Rental LLC. Over nine million hitsfrom all over the world were recorded on the official website of theDubai Desert Classic -- a new milestone for the European PGATour event, promoted and organized by Golf in DUBAI.

at

Tiger Woods competes in the $1 million Byrne charity putt competition asMohammed Ali Alabbar, chairman of Golf in Dubai (GiD), Mark O'Meara,Mohammed Buamim, vice chairman of GiD, and Seamus Byrne of Byrne lookon at the Emirates Golf Club

Abu Dhabi Golf Championship& Dubai Desert Classic

Tiger Woods receives the Dubai Desert Classic trophy from His Highness Sheikh Maktoum binMohammed bin Rashid Al Maktoum

TCS got prime positioning at both events on the giant state of the art superhigh-resolution hypnotic LED screen strategically located on course, togetherwith approximately 25 high resolution close circuit televisions placed aroundthe course in all hospitality, catering and pavilion areas in full view of the verylarge and august gathering. TCS was in the high-powered company of GULFNEWS, ETIHAD AIRWAYS, ALDAR, STANDARD CHARTERED BANK, ADNOC,NISSAN, AIRBUS, MONT BLANC, ROLLS-ROYCE, OMEGA, TIMEOUT, DHLand EMIRATES.





Arfa, a promising software programmer from Faisalabad,Pakistan, is believed to be the youngest Microsoft CertifiedProfessional in the world, a designation given to outside expertswho prove their ability to work with Microsoft technologies.While some teenagers have achieved this feat, it's far morecommon among adults seeking to advance their computercareers.

She was nine years, nine months, 11 days, and six hours oldwhen she took the exam. Fully aware of the fact that she's theyoungest Microsoft Certified Professional, she wants to bespecific about her age at the time, in case another youngprogrammer emerges someday to challenge what she callsher "world record."

Arfa's one-on-one meeting with Gates was part of a visitarranged and sponsored by Microsoft to better introduce Arfato the company, and to give people at headquarters a chanceto meet her. The week included lab tours and a series ofinformal sessions with Microsoft executives and employees,including a Pakistani employee group.

She made an impression upon her American hosts through acombination of charm, flattery and boldness uncommon forsomeone her age writes Todd Bishop, reporter for the SeattlePost-Intelligencer who covered Arfa’s visit. “For example, duringArfa's meeting with Gates, she presented him with a poem she

wrote that celebrated his life story. But she also questionedhim about what she perceived to be the relatively smallproportion of women on the campus.” It should be balanced,said Arfa, an equal amount of men and an equal amount ofwomen. About 75 percent of Microsoft employees are men,according to company data. Other topics theydiscussed included her Muslim faith and herhometown, an industrial city known for itstextile businesses. "We discovered her,we ran into her, we feel very lucky,"said Jawwad Rehman, Microsoft'scountry manager in Pakistan,who accompanied her to the companyheadquarters in Redmond. "But I'msure there are many others out there,as well, who don't have access to thecomputers or the proper educationsystem" as Arfa did.

Previously unaware of the casualdress code at Microsoft, she said shehad expected Gates to be wearing asuit but was surprised to find him ina casual shirt with the top buttonopen. "I expected that all thepeople would be here in suits!"

High AchieverPre-teen Takes Bill Gates to task!

Arfa Wows The World



Ultimately, Arfa says,she would like to go toHarvard University orMIT, and then either goto work for Microsoft inits developer division, orbecome a satel l i teengineer. These careerchoices are not theproduct of a naturalprogression of herpresent ski l l sets.Rather, they are inspiredby her concern for globalconnectivity that isbringing different peopletogether in peace andfriendship. For the

moment Arfa is studying in class 7 at the Multan CitySchool, with basketball, cycling and horse riding as co-curricular interests. Her father, Amjad Karim, is a LieutenantColonel in the Armoured Corps, who has just returnedfrom a tour of duty with UN Peacekeepers in the Congo.Her mother Samina has a Masters in Economics that sheputs to good use running the family farm in Faisalabad.Arfa's accomplishment is "very impressive," said MichaelEarls, 33, a software consultant and Microsoft CertifiedSolution Developer in Atlanta. "The type of thinking thatgoes into correctly answering those questions is prettymature. ... Microsoft certifications are not a joke -- they'rehighly respected in the industry."Maths and Physics are Arfa’s favourite subjects, and EnidBlyton’s ‘Secret Seven’ and ‘Famous Five’ her favouritebooks, although her present read is Louis Fitzbez’s ‘HarrietThe Spy’. Arfa has two younger brothers, Daud (4) andSamad (8), and her current best friend is Hira.At the International Women’s Conference in Multan’sBahauddin Zakriya University recently Arfa read a paperto the great appreciation of the 2000 plus delegates. Shealso inaugurated a computer lab at Karachi’s SindhMadressa, donated by financiers Khanani & Kalia, and gota commitment from them to donate one to a school in herhometown of Faisalabad as well. These now are the not-so-simple pleasures of a Pakistani pre-teen growing up.So how does she handle all this attention? Her philosophyhas the earthy simplicity of youth. “Shyness is in the mind,”she says. “If you feel shy, you will be shy. If you feelconfident then you will be confident.” Clearly she is relishingher celebrity status. Great going girl!

Researched & Interviewed by Adil Ahmad

Report filed by A

dil Ahm

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With Rick R. Little. Rick is a member of the UN's High LevelPanel currently advising Secretary General Kofi Annan on youth

employment issues, and Chairman of the Global Alliance.

TCS & HPJ YouthTrainer Sidra Iqbal

at the 3rd WorldYouth Congress

Sidra Iqbal, celebrity trainer in publicspeaking for the TCS Hyde ParkJuniors (HPJ) Program was fortunateto be one of the 700 participantsselected out of 4000 applicants, andwin a travel scholarship to Scotlandto attend this esteemed event. As ayouth delegate of Pakistan, and asthe chosen spokesperson for theregion of Asia (amongst 400 Asiandelegates), she feels that youth-led development is perhaps oneof the most effective tools in reaching the global aims ofinternational prosperity and peaceful coexistence.

At the Congress Sidra was truly in the thick of things, conductinga mentoring workshop ‘Spread Your Wings and Fly’; discussingand drafting the Congress policy document with groups of diversenationalities and backgrounds; refurbishing an apartment for thehomeless with her clan as the Action Project; and the numerousinformal late-night-over-a-pizza talks.

“It is not the battles that we have lost along the way that hauntus the most,” says Sidra. “But those we never mustered thecourage to fight. It is not when idealism fails that we are mostdisappointed, but when it is surrendered without a struggle. Atconventions, such as the 3rd Youth Congress 2005, where youmeet tens of zealous young delegates trying to contribute touphold their pledges and promises, one realizes that yes a bettertomorrow is possible.” Indeed! Sidra has joined ARY Televisionas Product Development Manager for the entire Network spreadover 12 channels, in addition to being inducted as Trainer forthe ‘Women As Global Leaders’ Conference organized by theUAE Ministry of Education and scheduled for March 2006.



Samina Rizwan is Oracle Corporation’sRegional Manager for SAGE (South AsiaGrowth Economies) West. Part of OracleCorporation Singapore Pte Ltd, SAGErepresents six South Asian Countries –Bangladesh, Nepal, Pakistan and SriLanka, Bhutan and Maldives. Samina isresponsible for market development,revenue growth and finding ways ofbringing relevant Oracle solutions to helpgovernment and business in thesecountries.

Samina hails from an Air Force family.He r f a the r was amongs t t heearly bomber pilots of the PAF, adecorated soldier and a successfulmilitary diplomat. Her husband, the lateAir Cdre Rizwanullah Khan, was a giftedand versatile officer - a sword of honourwinner, a best pilots trophy winner, agold medallist in aerospace engineering,besides being an F-16 combat pilot.“Rizwan taught me the differencebetween a good professional and anexceptional one.”

The first real learning Samina says sheever did was when she joined theConvent of Jesus and Mary in Murree,and came under the tutelage of SisterMary Andrew. “Forever am I grateful toSister Andrew for the values that sheinstilled in me; love of literature, respectfor all religions, appreciating friends andmaking an effort to build character.”Samina moved to Washington DC rightafter her 'O' levels. Her father wasDefence Attache with the PakistanEmbassy and did not have enoughmoney to put her through college. Soshe earned and learned her way. “Ittaught me a lot about independence, thevalue of money, and my own ability to

drive myself to intense levels of hardwork. I acquired my present work ethicsduring those years when I paid my waythrough university in USA.” Shegraduated from The American Universityin Washington DC with a bachelors’degree in Information SystemsManagement.

Samina Rizwan is a Trustee of RizwanScholars, a not-for-profit tertiaryeducation project which grantsscholarships for higher education toacademically brilliant but economicallychallenged young Pakistanis. Samina isa Certified PMP (Project ManagementProfessional) wi th the ProjectManagement Institute of USA and is thefirst Pakistani woman to achieve thiscertification.

On Pakistan’s image issue Samina saysthat generally speaking it is sadly truetoday that being Pakistani in theinternational business community doesindeed pose some challenges. “I am notsure if people realize how difficult it hasbecome. I know that my colleagues atOracle have learnt to respect andappreciate Pakistan because of me. Itis my humble contribution to building theimage of my country.”

On the professional front by the timeSamina took over Oracle about fouryears ago, its technology was alreadythe defacto standard for database andit was being used by over 400licensed customers. A very serious issuewas addressing the matter of unlicensedusage of Orac le products byorganizations. “ Currently, the good newsis that the market understands thestrength of Oracle well. We have 600

customers in terms of database usage,and even our competition in the businessapplications space uses our databasetechnology to enhance its software'sperformance. These are exciting timesfor Oracle in Pakistan.”

Reading has been her life's joy. Somedurable favour i tes have beenShakespeare's tragedies, Far from theMadding Crowd by Hardy, Jinnah ofPakistan by Stanley Wolpert, and herlatest favourite The God of Small Thingsby Arundhati Roy. She never tires ofwatching Peter Sellers' The Party. “I'msure very few beat Peter Sellers, butthere's also Shahrukh Khan. It isimpossible not to adore him.” Saminaloves eastern attire. “Whether its shalwarqameez, saris, kurta pyjamas - it doesn’tmatter - the more ethnic the better.”

On the issue of female empowermentSamina is brief and to the point. “First,it will take educating the Pakistani man. Then, it will take a lot of courage fromthe Pakistani woman to demand dignityand value for her being from her familyand her community.”

WOMEN-IN-MANAGEMENT

ORACLE’S SAMINA RIZWAN

Interviewed by A

dil Ahm

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w w w . o r a c l e . c o m / p k



Trainers Resource GroupDuring the period under review the Trainers Resource Groupmet for its 112th Session with Ms. Masooma Kachelo, SeniorTraining Consultant speaking on 'NLP -The Psychology ofSuccess: An Internal Dialogue.' Have you ever wondered, sheposed, how does a man with no hands and no feet becomea marathon runner clocking over 30,000 miles, while the Kingof Rock & Roll dies alone from a drug over dose in his bathtub? How does a man lift a metal pole weighing thousands ofpounds to save a child trapped under it, but when asked to doit with no child to rescue can't even shake it? How does a manwho works in the mailroom of a company become its CEO,while the MBA graduate struggles to get promoted?

The science of Neuro(Mind) Linguistic(Communication)Programming(Patterns) would say the differences between

these people are their 'internal dialogues', how quickly theycan access past successes to use as a spring board for thefuture(Anchoring), and the quality of the relationships theybuild with themselves and others(Rapport). NLP sees beliefsnot as true or false but as USEFUL versus NOT USEFUL. Andwith this reframe makes it possible to overcome phobias,addictions, and blockades to successes. The one-hourpresentation was structured by the learning philosophy: I hearand I forget; I see and I remember; I do and I understand.

Ms. Masooma Kachelo is a trained psychologist, hypnotherapist,trainer and coach. She has an Llb (hons.) from the UK, MastersDegree in Family & Systems Therapy from Indiana StateUniversity, and a certification in Hypnotherapy from the WellnessInstitute in Seattle. Her forte is in the field of human performance,motivation, and enrichment. At present, she is working as aSenior Consultant at Sensei International Karachi.

During the period under review Octara moved into high gear spinning off sevenWorkshops, one of which on 'Time Management' lasted a whole three days!Conducted in Lahore by Suleman Ahmer, the founder of Timelenders. He is anEngineering graduate of the University of Nebraska (USA), and his research withthe US Air Force in Solid State Physics culminated in published work. The essenceof his travel experiences is captured in 'The Embattled Innocence' published inthe US and available at Amazon.com

Then came Rose-marie Fernandez, the Canadian Certified Human ResourcePractitioner. She has by now made it a habit to do things in twos, and this timeit was no different with Workshops on 'Improving the Fit' and 'Your Secretary, ACrucial Asset'. Both drew considerable attention from corporate ladies holdingthe fort, and increasingly known as the boss's boss.

'Managing for Tomorrow' was next, facilitated by Shaikh Ghazi who is based inDubai, and acclaimed as a result-oriented individual with excellent coalitionbuilding skills, and imparting training with the goal of changing mindsets.

The fifth Octara Workshop was with Hassan Rizwan on the subject of 'PublicSpeaking at Work'. Hassan is a graduate of Behavioral Sciences from the US AirForce Academy, and has won a number of national and international declamationcompetitions.

Sandra Reeves (FCMC, Med) was back in Pakistan with 'Creativity and Innovationfor Business', a Tony Buzan Thinking and Mindmapping Centre (UK) certifiedone-day Workshop. Sandra has been listed in the International Who's WhoDirectory since 1997, and is the author of an acclaimed guidebook 'Getting Aheadin your Career.'

Octara engaged with Rahid Sami on an issue of high importance, 'ManagingUpset Customers Constructively, and Learning from Service Breakdowns'. Rahidis an experienced motivational speaker specializing in sales and service quality.

In between Workshops Octara helped put together the 3rd Excellence Awardsand Charter Award Ceremony of the Chartered Financial Analysts Associationof Pakistan (CFAAP), graced by Dr. Shamshad Akhtar, Governor State Bank ofPakistan, as the Chief Guest, and Dr. Jan Ray Squires, Managing Director AsiaPacific, CFA Institute, as the Keynote Speaker.

Octara Workshops have fairly taken the corporate scene by storm, and the Octaracalendar of events is in a high state of vibrancy. With the Management Associationof Pakistan's Convention 2006 just around the corner, the evidence of sleeplessnights is refreshingly missing at the event manager's office, reflecting a firm grasp

on organizational detail. Viva Octara! www.octara.com

AFFAIRS

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Shaikh G

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Hassan R

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from the top, left to right

Dato Seri Anwar IbrahimFormer Deputy Prime Minister of Malaysia

Dr. Walter KuemmerleProfessor of Business Administration, Harvard Business School

Dr. Abdul Hafeez ShaikhFederal Minister for Investment and Privatization, Pakistan

Nicole PiaseckiExecutive Vice President, The Boeing Company, USA

Dr. Shamshad AkhtarGovernor, State Bank of Pakistan

Lalita D. GupteJoint Managing Director, ICICI Bank, India

Tariq KirmaniChairman, Pakistan International Airlines

Hamid FarooqChief Executive Officer, Warid Telecom

Abdulla Al DaboosDirector General, Emirates Post, UAE

Mahboob MahmoodAdjunct Professor, INSEAD and CEO, Knowledge Platform

Maj Gen (Retd) D. N. KhuranaDirector General, All India Management Association

Samina RizwanRegional Director, SAGE, Oracle

Dr. Madan KatariaFounder, Laughter Yoga, India

Dr. Terry ReillyDirector, KPMG Business Advisory Group, Singapore

Dr. Shamsh Kassim-Lakha (S.I., H.I.)President, Aga Khan University

Arshad KhanManaging Director, Pakistan Television Corporation

Hilmy CaderGlobal CEO, MTI Consulting Worldwide, Bahrain

and a special thank you toour distinguished sponsors

Sponsors International Media Partners Media Partner

Strategic Partners

Supporting Sponsors

Octara welcomes the distinguishedpanel of speakers for the

Management Association of Pakistan’s10th Management Convention 2006



Jamil is enjoying his assignmentthoroughly! "I strongly believe that theBusiness Plan for 2005-06 has been themost ambitious ever written in the historyof TCS, and one that can only becommitted to by someone who has avery strong belief in himself and the teamthat he is working with. I am very happyand feel a lot of pride being a memberof such a committed team." Jamil Ahmedstarted his career from TCS in 1988 asAnalyst Programmer, and moved on tobecoming Area Manager Karachi,Manager Systems Operations, SeniorManager Operations, and then RegionalManager South followed by North.

Jamil joined the Service Group's sistercompany Borjan in 1997 as BusinessManager, and worked there for five years.In 2002 Mr. Sajjad A. Gul invited Jamilto head his advertising agency EvernewConcepts as Executive Director basedin Karachi. Here he worked on some of

the top brands of Pakistan, headingStrategic Planning as well which was hismain interest in the assignment

Family circumstances necessitated amove to Lahore where Jamil joinedMayfair (Asian Food Industries Limited)as General Manager Marketing. Itcovered the whole cycle of ideaconceiving to shooting the televisioncommercial with the best people in thebusiness in Mumbai, and making surethat the brand was visibly in the 72,000outlets across Pakistan.

In October 2005 Mr. Saqib Hamdani,Chief Operating Officer TCS, offeredJamil the position of Head of BusinessProcess Review and Automation, "... anassignment that attracted me a lotbecause of the challenge in it!"

Jamil is blessed with three sons & twoDaughters. The book he is reading these

days is 'Good to Great' by Jim Collins.In addition, he religiously reads the worksof Tom Peters, and says that the HarvardBusiness Review is a magazine he triesnot to miss. His normal readingcomprises Dawn, Khaleej Times, Timesand Newsweek. On the subject of foodJamil says that his wife is a very goodcook, and he loves eating everythingshe cooks. His favorite movie stars areAmitabh Bachchan and Al Pacino, andhe loves cricket!

Ladies and gentlemen, Jamil Ahmed atyour service!

HeadSpeakHeadSpeakJamil Ahmed Head of Business Process

Reengineering & Automationj a m i l . a h m e d @ t c s . c o m . p k

K h a l i d h a s aBachelors of Sciencei n E l e c t r i c a l

Engineering from theUniversity of Kansas,

Lawrence (USA), andjoined TCS as Senior

Manager Call Center on the 15th ofJanuary. Prior to joining TCS Khalid was heading the CallCenter at Arwen Tech Pvt. Ltd, a global enterprise solutionprovider, where he started a 150 seats Call Center primarilyservicing key players in the financial, telecommunication, retailand tobacco industries.

After moving back to Pakistan in 2002, he started an offshoreCall Center CC Works servicing North American clients fromKarachi. He commenced his professional career as a CustomerService Representative in 1996 at Sprint PCS, one of thelargest cell phone providers in the United States of America,while still completing his Bachelors. A results- orientedprofessional, Khalid has over eight years in the CustomerServices and Call Center industries, with five years in managerial

positions in 24 X 7 Call Center organizations, successfullyheading up to four hundred seats establishments.

Khalid's work philosophy incorporates the proper balance ofpeople, processes, and Technologies to improve employeeproductivity and achieve high client service Levels. Regardingthe emergence of the TRANZUM Group, Khalid says that fromHis experiences in the past he knows for a fact that wheneverthe concept of a group of companies is brought into a business,the business tends to grow in all directions and at times atexponential rates.

Khalid has two sisters and one younger brother. Arabic andMediterranean Cuisine are on the top of his food list. He is anactive follower of cricket and tennis, specially the North AmericanNational Football League. One of his all time favorite booksis John Grisham's 'The Client'. His favorite movie is Al Pacino's'The Scent of a Woman', with Al Pacino his favorite actor. "Myroll model is my father, who happens to be a self made individualand has done it all single handedly for all of us."

Ladies and gentlemen, Khalid Dar at your service!

[email protected]

SPOTLIGHTKHALID DAR - TCS Senior Manager Call Center



Succeeding Margaret Huber in

Islamabad is David Collins, with

a distinguished service record. He joined the Canadian

Government in the Department of Industry, Trade and

Commerce in 1976 after Naval Reserve service, and in

addition to discharging his duties in his hometown of Halifax

(Nova Scotia), he has served abroad in Minneapolis, Warsaw,

Ankara, Brussels (NATO Delegation), and Seoul. He was

Canada’s Ambassador to Romania, Bulgaria, and Moldovia,

resident in Bucharest. On secondment Mr. Collins has

served as Director General of the International and Industry

Programs at the Department of National Defence, and on

the NATO International Secretariat in Brussels as Director

for Defence Partnership and Cooperation. In Ottawa he

has served as Senior Departmental Assistant to the Minister

for International Trade, Director Northern Europe, and most

recently as Inspector General. Mr. Collins has a Bachelors

in History and Politics from Queens University; BCom

(Business Administration) from Concordia University; MSc

in Management Sciences from Durham University; ACIS

from the Institute of Chartered Secretaries & Administrators;

and has attended the Senior Executive Development

Program from the Banff School of Advanced Management.

Mr. David Collins is married to Jacquie Collins, and they

have one adult son, Nicholas.

Ladies and gentlemen, please welcome,

Mr. David Collins!

DiplomaticEnclave

Reported by Arif Ansari, TCS ManagerMarketing & Public Relations, Northern Region

David CollinsHigh Commissionerof Canada

Welcoming

Mr. Khalid Awan presenting a book on Pakistan toH.E. David Collins. Canada's High Commissioner

to Pakistan, during his recent visit to Canada-Pakistan Business Council in Toronto.

Mr Khalid Awan, Chairman TCS meetsMr Stephen Harper, Prime Minister of Canada.

John Tory, Leader of the Progressive Conservativeparty in Ontario, Canada visits the Lahore AirportTCS Express Centre. Pictured with him is Ali Leghari,TCS Head of Corporate Affairs and Arif AnsariManager Marketing & PR. TCS was hosting JohnTory who was in Pakistan with his wife (not pictured)on a private visit.



The Canadian Government has consistently demonstratedstrong support for humanitarian assistance and disaster-relief operations throughout the world. Following theEarthquake the CF-DART Task Force Pakistan (TFP) setup camp at Garhi Dupatta, 20 kilometers southeast ofMuzafarabad with a Medical Clinic and a Reverse osmosisWater Purification Unit (ROWPU). The CF-DART TPF hasthree ROWPUs in Muzafarabad.

The origins of CF-DART go back to 1994 when the CFdeployed 2 Field Ambulances to Rwanda. Despite the bestefforts of all concerned, the relief effort after the peak ofthe Cholera epidemic that brought great suffering. Thisexperience convinced the Canadian Government of theneed to create a rapid response capability to provideeffective humanitarian aid. The concept of the CF-DARTwas born. The DART is a military organization designedto deploy rapidly anywhere in the world to crisis rangingfrom natural disasters to complex humanitarianemergencies. It works in conjunction with national andregional governments and non-governmental agencies tostabilize the primary effects of emergencies; provide purifieddrinking water and medical aid to prevent the rapid onsetof the secondary effects of the disaster; and gains timefor the deployment of national and internationalhumanitarian aid to facilitate long term recovery in a disasterstricken community.

CF-DART has operated in Haiti, Honduras, Turkey, SriLanka, and now Pakistan. It comprises 200 CF personnelready to deploy for up to 40 days in permissiveenvironments where it will not encounter any organizedresistance or threat. It can be activated by a request froman individual country or the UN, and requires permissionfrom the Canadian Government. CF-DART serves the fourcritical needs of primary medical care, production of safedrinking water, a limited specialist engineering capability,and a command and control structure that allows foreffective communications with the host nation and theother agencies involved in the relief effort. CF-DARTcomprises of Headquarters (45 personnel) for strategiclevel liaison; Logistics Platoon (20 personnel) for transportand supplies; Engineer Troop (37 personnel) for bulk andbagged water, and limited construction; Medical Platoon(40 personnel) for tented facility catering to 250 out-patientsand 10 in-patients per day. A Defence and Security Platoon(45 personnel) provide camp security and general support.CF-DART is not designed to conduct search and rescueoperations.

Thank you for all the help CF-DART!

Canadian Forces ‘DisasterAssistance Response Team’

(CF-DART)

DARTing To Pakistan’s Aid

Reported by Arif Ansari, TCS ManagerMarketing & Public Relations, Northern Region



Established in 1992 as the first privatelife insurance company after theGovernment of Pakistan opened up lifeinsurance to the private sector, EFU Lifetoday is the largest life insurance companywith over 50% of the private sector marketshare.

EFU Life is part of the EFU Group whichhas a history dating back to 1932, whenthe Eastern Federal Union InsuranceCompany was registered in the city ofCalcutta, India. The Company operatedin India and Burma and sold both generaland life insurance. In 1947, with theformation of Pakistan, EFU (as thecompany was popularly recognized)moved to Pakistan and rapidly established

itself as the leading insurance company in the Country. By 1961, theCompany was the largest insurance company not only in Pakistan butalso in all of Afro-Asia excluding Japan. It remained so until 1972 whenlife insurance in Pakistan was nationalized. From this time onwards EFUoperated solely as a general insurance company. From its re-birth in1992 to date, in a relatively short span of 14 years, EFU Life's brandname is synonymous with innovation, quality customer service andprofessionalism.

EFU Life is the first, and currently the only life insurance company inPakistan to be awarded the ISO 9001:2000 certification. The successof EFU Life can be attributed to a number of factors, which themanagement calls the "EFU Advantage". These factors include theCompany's products, sales force, systems, values and people.

Some of the EFU Life firsts in Pakistan are: computerized productillustrations for clients; unit linked products; critical illness products;inflation protection benefit; tax qualified pension plans and extendedcritical illness product. The Company markets its individual life productsthrough a professional full time direct sales force - an integral part ofthe EFU Advantage.

The Company's values center on providing "Client Satisfaction". Thevalues are defined by the principles of good conduct, moral integrityand impeccable ethics. This value system is part of EFU Life's strategyto position itself as a company that cares for its clients. Its ManagingDirector and Chief Executive, Mr. Taher G Sachak, has helped intransforming the landscape of the life insurance industry in Pakistan.Prior to coming here in 1994, he was the Executive Director of CenturyLife, a large Life Insurance company in the UK. He took charge of EFULife when it had only 10 employees. His particular expertise lies in salesmanagement and product design. This product design expertise enabledEFU Life to pioneer new concepts in Pakistan such as "unit linking" and"critical illness". These innovations introduced by EFU Life gave theaverage investor the opportunity, for the first time in Pakistan, to availthe latest products marketed in the West. From these initial 10 employeesEFU Life now has over 150 Head Office staff and a highly trainedprofessional direct marketing force of over 1,600 spread over a networkof 77 branches. The Company's gross premium income has increasedfrom Rs 65 million in 1994 to 2.5 Billion in 2005.

www.efulife.com

Corporate Profile Fundraiser for

Mo's Star is a children's book that MahnazMalik has written to generate funds forThe Citizens Foundation (TCF). Mo's Starwas launched in Karachi recently.Hollywood’s Michael Radford flew in fromLondon and was on hand to lend support.Vidya Balan, the Bollywood sensation,flew in from Bombay to perform Mo's Starin Urdu. Cora Lynn Deibler, the awardwinning illustrator of Mo's Star, came fromthe USA to support the launch and schoolvisits.

The Citizens Foundation Chairman AhsanSaleem took the audience through thevery powerfu l TCF mul t imediapresentation at the launch ceremony.Unilever chairman Musharaf Hai hasthrown her weight behind the venture, asalso has Oxford University Pressmanaging director Ameena Saiyid. Alsoin support is the business house Knorr.

Education

www.thecitizensfoundation.org



“Standard Charteredis one of the world'sbest internationalbanks. In all ourmarkets we arecommitted to beingThe Right Partner too u r c u s t o m e r s ,

employees and the communities in which we operate. CorporateSocial Responsibility or CSR is an integral part of StandardChartered's ambition to become the world's best internationalbank. There is a tendency to think that CSR is just aboutcorporate philanthropy and signing over cheques. Communityactivity is perhaps the most emotive and visible aspect ofCSR. CSR is about responsibility & transparency for the wholeorganisation.

CSR includes exemplary governance and ethics, so winningthe 2003 Best for Corporate Governance Award in the UK,and a 2003 Best Corporate Governance Disclosure Award inHong Kong are all important in making us a responsible andtransparent company. CSR includes management discipline,so implementing our Environmental and Social Risk Policy forcustomers & adopting the Equator Principles for Project Financeand being courageous enough to turn down deals if the potentialreputational risk to the bank is too great, is also important inmaking Standard Chartered a responsible & transparentorganisation.

Standard Chartered's commitment to Pakistan is absolute.Our aim, to be the best international bank in Pakistan, restson our mission to lead the way with superior performance,sustained service excellence and engaged people.As such, we strive to build and strengthen our product andservice offering in Pakistan and are continuously looking atinnovative ways of providing customer convenience.

In Pakistan, the Bank has a long history of actively supportingthe communities in which its customers and staff live and fromwhich it derives its profits. All of Standard Chartered's Banksemployees around the world have been offered HIV/AIDSawareness training as part of the Bank's Living with HIVprogramme. We have a long-term commitment to the KidneyCentre's support a child campaign, and in creating awarenessof Kidney ailments.

'Seeing is Believing' is a group's initiative to support the curefor blindness. Standard Chartered Bank Pakistan has beenone of the recipient country for the funds for Seeing is Believingwhich are donated to LRBT locally. During the launch year,we raised US$ 1,000,000 and helped restore the sight of56,000 people. We aim to restore sight of 1 million people by2006.

We are a trusted and caring social partner that contributes tothe fabric and well being of the communities in which weoperate through our long-term commitments. Our policies andprocedures ensure that we promote high standards of sociallyresponsible business practices and are a positive influencefor good.”

www.standardchartered.com/pk

Proctor & Gamble(P&G) came intobeing in 1837 inCincinnati (USA), abusy cen te r o fc o m m e r c e a n dindustry at that time.William Proctor was

a candle maker, and James Gamble a soap maker, bothemigres to the US from England and Ireland respectively.Their paths may never have crossed had they not marriedsisters Olivia and Elizabeth Norris whose father convinced histwo sons-in-law to become business partners. From thathumble but bold, new enterprise, P&G today has globaloperations in nearly 80 countries and markets its brands inmore than 160 countries around the world. P&G operationsin Pakistan began in 1989.

"P&G's purpose is to provide branded products of superiorquality and value that improve the lives of the world'sconsumers," says A.G. Lafley, the Chairman of the Board,President and Chief Executive of Proctor & Gamble. "Thispurpose drives strategy. It guides the choices about what wewill do and, just as important, what we will not do. At P&G werespect the consumer as boss. This respect is the reasonP&G has stayed in business and grown for more than 165years."

According to a P&G estimate, consumers around the worldchoose P&G products about 30 million times a day, and useP&G products nearly two billion times every day. Pampers,Tide, Ariel, Pantene, Bounty, Pringles, Vicks, Head&Shoulders,Camay and Crest are some of the P&G brands that havebecome household names. P&G has more than a dozenbrands that individually generate over one billion dollars insales every year. Leadership; Ownership; Integrity; Passionfor winning; and Trust are the P&G Values, with P&G peoplebringing the values to life as the Company focuses on improvingthe life of the world's consumers.

"At P&G Pakistan we are constantly trying to go beyond ourbrands in order to help the communities we operate in becomestronger, healthier and more informed," says Hans Dewaele,General Manager P&G Pakistan. "To this end we have formedstrategic alliances with some of the most effective socialwelfare organizations currently operating here. Our cause-related marketing programs, with the help of our partners,reach and impact the lives of millions of Pakistani peopleannually." The Hospital Education Program is supported byPampers, and educates young mothers about baby carepractices, immunization and vaccination. The Baby Care ClinicProgram, again supported by Pampers, educates youngmothers by going to their doorsteps. 3 million children annuallyin 5000 schools are taught basic hygiene habits and theimportance of washing hands, supported by Safeguard. "Withsome of the most far reaching social programs in the historyof Pakistan's private sector, P&G Pakistan is intent on makinga difference."

w w w . p g . c o m . p k



MUJEEB HASHMI joined TCS in 1982 as OperationsAssistant at a time when TCS and DHL were one entity. Hehas done his time on the frontlines delivering time sensitivedocuments and packages. 24 years later Mujeeb is in the HRdepartment as TCS Manager for Training Resource, makingtraining video guides for TCS couriers on personal groomingand client interface, and saving the Company the expense ofhiring external trainers. This career progression has emergedout of Mujeeb's personal passion for the performing arts thathas seen him deploy his considerable talent as actor, scriptwriter,director, producer, and concept originator. Eight of his playshave run on PTV and other channels, and include 'RishtayAnjaney', 'Phir Yeh Hua', and the serial 'Take It Easy'. He hasperformed the role of a 'malang' in the music video 'Ishq Ishq'.

Mujeeb says his career highpoint was in 2003 when he ledthe TCS 'Karavan-e-Azadi' from Karachi to the Khyber Pass,covering a distance of 3062 kilometers in 11 days on a Honda70 motorcycle, along with five other colleagues that includedAmir Nazar. Mujeeb and Amir went the entire distance, whilethe three other members of their five-man entourage cameonboard from station to station. "It was the most memorabletime of our lives. Mr. Saqib Hamdani made it possible with aRupees 1.5 million budget. We were given VIP protocol rightalong the journey, and in every city we were joined by hundreds

of people. At theWagah borderthere was agrand ceremony,and in Lahore'sFood Street wemet Lallo PrasadYadav who wasv is i t ing f romIndia, and hequestioned us indepth about ourjourney. BothPTV and India'sS a h a r a T Vinterviewed us atlength, and wemade headlinenews in the localnewspapers ofthe towns andcities that wetraveled through.

Another instancet h a t h e i s

particularlyhappy aboutis the skit that he and colleagues performed at the 20thanniversary occasion of TCS, as a result of which the 49percent courier commission that the Company was deductingwas restored to the couriers, with Mujeeb receiving a windfallof Rs.90,000 from the couriers as an expression of theirgratitude to him.

Mujeeb is married and has two kids, daughter Ilsa (13) andson Sahil (7). To keep fit he is a regular at jogging.

AMIR NAZAR is equally thrilled about the bike ride to theKhyber, and mentions it as the defining moment of his life."We were really treated like visiting royalty where ever wewent, and I can't thank TCS enough for that experience," saysNazar, who joined TCS in 1992, and has recently been madea TCS Franchisee for the New Sabzi Mandi area, that alsoincludes the Baqai Medical and Cadet Colleges, as well asGulshan-e-Maymar. "It is a matter of great pride and prestigefor me to be the first TCS employee to be elevated in thisfashion." While his investments are in the rentals and payroll,TCS provides him with the crucial back-end support. Earlierin his career with TCS Amir worked as sales solicitor andcourier. Both he and Mujeeb concur that there is a considerableburnout factor at work as a courier. "The city streets are quitestressful, and to negotiate them on a daily basis all day longdoes take its toll." They have both been in some seriousaccidents that resulted in broken bones, and in Mujeeb's casea blood clot that took four months to dissolve and afflicted himwith recurring blindness during that period.

A shared passion between Amir Nazar and Mujeeb Hashmi isfishing, which is not surprising living on the coast as they do.Amir acknowledges Mujeeb as the senior expert angler, eventhough they fish in different groups. Amir's biggest catch thisseason has been an 8 kilo 'Dhotar' amongst a 1.5 maunds ofassorted fish catch. "There is no comparison to eating fish thathas been freshly caught," he says with a relish, preferring tohave it either fried, or cooked with an assortment of herbs andspices. Amir is married with daughter Yusra (7), and sonsHarris (5) and Afwan (1).

Still very much in the prime of life, both Mujeeb and Amir havea long career ahead of them yet, and it is entirely possible thatwhen we next visit them a few years hence, Mujeeb may wellhave transited to maker of LollyBollyHollyWood movies, andAmir the owner of a fish and chips franchise operation, inaddition to being a TCS Franchisee. As they say in Swahili,'Kay Sera Sera'!

ALL SMILES! Amir Nazar and Mujeeb Hashmi

Personal development from traveling theextra mile in the service of the customer

IN THE LINE OF DUTYWe are doing this column a bit differently this issue of CONNECT. Havingestablished that all TCS couriers regularly travel the extra mile for our valuedcustomers in the line of duty, this time we look at how TCS couriers haveprogressed personally and professionally during the course of their employmentwith TCS, in the line of duty.



The TCS Star Performance Program was initiated in December 2003with the objective of acknowledging and recognizing exceptional performances ofTCS employees in the service of our valued customers throughout the TCS Network. Salute!

at your service

Star PerformersIn The Line of Duty

Asghar Ali KhanSales Solicitor

(Rawalpindi / Islamabad)

Zainab FatimaRetail Sales Officer(Rawalpindi / Islamabad)

Athar Abbas KazmiSales Solicitor

(Faisalabad)

M. Riaz TabassumOffice Attendant(Faisalabad)

Muhammad AshrafOperation Officer(Multan)

Kazim AliSales Solicitor

(Multan)

M. FarooqSales Solicitor

(Lahore)

Ahsan-ul-HaqAccounts Assistant(Lahore)

Hassan AkhtarOperations Officer(Karachi)

S. A. JafriSales Solicitor

(Karachi)

Ali HussanSales Solicitor

(Sukkur)

Ghutam MuhammadAdmin Officer(Sukkur)

M. RehanSales Solicitor

(Hyderabad)

Mashooq AliRSO(Hyderabad)

Shahid HussainBranch Manager(Quetta)

Sohail Ahmed QureshiSales Solicitor

(Quetta)

Johar IqbalSales Solicitor

(Peshawar)

Rehmat AliBranch Manager(Peshawar)

M. NadeemOperations Officer(Gujranwala)

M. ShafiqueSales Solicitor(Gujranwala)

Leadership is lifting aperson's vision to higher sights,

the raising of a person's performanceto a higher standard, the building

of a personality beyond itsnormal limitations

Quote

Dr. Peter F. Drucker


TC

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eTCS EXPRESS WORLD-WIDE LLC#5, Abdullah Rashid Muhammad Saif Building,

Rashidya, Umm Ramool, P.O. Box 29575, Dubai, UAETel: +(971)-4-2858556, Fax: +(971)-4-2858560

www.tcsuae.com

Dubai - UAE

TCS EXPRESS WORLD-WIDE FZEOffice E; 301, P.O. Box 54601,

Dubai Airport Free Zone, Dubai, UAETel: +(971)-4-2990102, Fax: +(971)-4-2990103

www.tcsuae.com

Dubai - UAE

TCS EXPRESS WORLD-WIDE LLCAl Arooba Shop # 24 & 25, Al Arooba Street,

Behind Al Ansri Exchange, Rolla Square, Sharjah, UAECell: 00971-50-4552009 (Mr. Naushad Haider)

www.tcsuae.com

Sharjah - UAE

TCS EXPRESS INC.55-3176, Ridgeway Drive

Mississauga, Ontario L5L 5S6 - CanadaTel: +1(905)-607-6070 Fax: +1(905)-607-2474

Toll Free : 1-888TCS-2040 www.tcs-express.com

Toronto - Canada

TCS EXPRESS WORLDWIDE (UK) LIMITEDUnit 8, Hounslow Park, Alice Way, Hanworth Road,

Hounslow, Middlesex TW3-3UD, London, UKTel: 0044-0208-5771166 Fax: 0044-0208-5771165

London - UK

TCS (PRIVATE) LIMITED37/E, Block-6, P.E.C.H.S., Karachi-75400, PakistanTel: +(92-21) -111-123-456, Fax: +(92-21)-4546639

Toll Free : 0800-1-2000 www.tcs.com.pk

Karachi - Pakistan

TCS EXPRESS WORLD-WIDE LLCFardous Building, Al Salam StreetP.O. Box 54525, Abu Dhabi, UAE

Tel: +(971)-02-6778600, Fax: +(971)-02-6779800

www.tcsuae.com

Abu Dhabi - UAE

I find that the great thingin this world is not so muchwhere we stand, as in whatdirection we are moving

Johann Wolfgang von Goethe

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