From Start-up to Public Company – the inContact Journey

Paul Jarman, CEO

The inContact Journey

1. Strategy: Adapt & Focus

2. Financing

3. Customer Success

1997

Mesa, Arizona

6 people

UCN – Long-distance phone services

The inContact Journey

“Cloud Technologies can be seen as the biggest threat to the established order of on premise software…”- ZDNet

5

TODAY1000+ employees

Salt Lake City, UT Columbus, OHBolivia Philippines

Complete. Cloud. Contact Center.

The inContact Journey

Strategy: Adaptability & Focus

Adaptability

7

Vision + ParanoiaSay “No” More

Got Talent?

Strategy: Adaptability & Focus

Financing

Early Financing

to Public

Offering

FinancingEarly Financing to Public Offering

Litmus Test

Timing

Hard Lessons

The inContact Journey

Customer

Success

Age of the Customer

Customer Success

Customer Success

By 2020, less than 10% of brands will be able to differentiate with products and services.

Infinite Choice. Easy.

Effortless.Instantly.

Customer Success

Construct aDELIBERATE PLAN for the customer experience at every stage of the journey.

incontact.com