From our CEOGlenn ElliottOn businessOn communicationsOn employee engagement

“Your go-to place when thinking about how to present, how to spin or communicate something is just to tell the truth. It’s amazing how disarming telling the truth is.”

“Sorry and thank you - two of the most underused words in the English language.

Why is that?”

“You can’t just tape fun onto a dull job. That’s not employee engagement.”

“Surround yourself with people who are simplifiers, not complicators.

What’s War & Peace about? It’s about Russia.”

“A big part of my job is saying no to ideas.You always run the risk of being the guy who said no to The Beatles - but that’s life.”

“Be as honest with your staff as you can, as early as you can.

Everyone will respect you for it. ”

“Don’t worry about keeping the investor happy, worry about keeping the customer happy.

Do that and the investor looks after itself.”

“On the 14th of February, 2012 we terminated all of our reseller agreements. It was our Valentine’s day present to ourselves.

We were finally unshackled from the fraud of the insurance and flex benefits industry.

Happy days!”

“If people hate their boss, think their products stink and have no idea what direction the company is going in, then even the world’s best employee benefit service will not help.”

“If your staff are disengaged, your salary bill will go up because you’ll have to bribe people with money to stay working for you.”

“Start inside. If you don’t have great people who love what they do and are 100% committed to the cause, you’ll never build great products and services.”

“In B2B your brand has nothing to do with your logo or your font. It’s 100% about your people, about their choices and their actions, how they treat people and how they behave in business everyday.”

“Find people who are driven, smart and learn fast. What they don’t know they’ll find out and learn.

10 years ago, I couldn’t even spell Employee Benefits.”

“If you’re not making mistakes, then you’re not innovating enough.

A 50k screwup is just 50k of training as long as you learn from it.”

“When we launched Cashback into employee benefits in 2006, it was revolutionary.

First our competitors ignored it. Then they said it was illegal.

Now they say they do it too - but they do it poorly because they don’t understand the first thing about it.

Always lead your market, it’s no fun to follow.”

“Sell the emotion, sell from the heart.

The heart is much more persuasive than the brain.”

“All of our most intense periods of innovation started with us getting a bloody nose.”

“Everyone here makes mistakes. I make mistakes all the time.

Don’t worry about it. Fix them, learn from them, and move on. Mistakes make you better.”

“There isn’t a single person I know that is successful who doesn’t work incredibly hard.

If you want it, you just have to put the hours in. There’s no magic wand, there’s no shortcut.

“You’re at work for an awful lot of your life.

If you don’t love it, leave it!”

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