From Multichannel to Omnichannel A Retail Banking Strategy
11
1 From Multichannel to Omnichannel A Retail Banking Strategy November 2012 Dr. Mircea Mihaescu Director, Sberbank Technology Research Center [email protected] Twitter: @MirceaMihaescu Blog: http://mihaescu.blogspot.com/
Transcript of From Multichannel to Omnichannel A Retail Banking Strategy
1
From Multichannel to Omnichannel A Retail Banking Strategy
November 2012
Dr. Mircea Mihaescu
Director, Sberbank Technology Research Center [email protected] Twitter: @MirceaMihaescu Blog: http://mihaescu.blogspot.com/
2
3
4
5
6
7
8
9
10
11