From ICB EM / MPP1 G.Theuwissen / K.Verspecht / N.Cras / W ... · d) Hipath 1100 v5.2 - as...

INFO-ICB-EM_040930_GEN.DOC PAG :1

From ICB EM / MPP1

e-mail : : [email protected]

Attn. Distribution list.

Copy J.De Vooght / JP Wattiaux / K.Jansen / G.Theuwissen / K.Verspecht / N.Cras / W.Lochs / W.Verwilt / G.Vermetten / M.Tounsi / L.Eyckmans / L.De Wilde / K.Jacobs / J.De Keuster.

B.Manteleers

E.De Braekeleer / P.Hellin / M.Duro Gonzales / R. Van der Stockt / B.Colle

C.Kemps / P.Soontjens / P.Lintermans / I.Coertjens.

J.Dierckx / JL Devisscher-Vercouillie

P.Van den Broeck / Y. Siperius

Date Monday, 27 September 2004

Ref. Info-ICB-EM_040928.doc

Sub. Sales circular : Info note 09/2004 : Office systems & applications

Colleagues,

Please find below in brief some info vs the following issues :

1) Product availability / roadmap / product portfolio

a. Communication platform

i. Hipath 3000

ii. Hipath 500 (be)

iii. Hipath 1220

iv. Hipath 1100 (mea) / ESL xxi

b. Workpoints

c. Applications

2) Sales support

3) Partner-Extranet

4) Miscellaneous

5) Training

6) Annex’s

Please distribute related info to portfolio related colleagues ….


1. product availability / roadmap / product portfolio

a. Platforms :

I) Hipath 3000 v4.0

An updated version of the Hipath 3000 v4.0 “PNTI” (technical info) has been uploaded on SEBA.

II) Hipath 3000 v5.0 (commercial availability scheduled for Q2-2005)

The first initiatives related to the market intro of the Hipath 3000 v5.0 has been taken. Product managers in the distributor’s organisations will receive in the near future a first dossier related to this topic. Given dossier contains info on :

-web based training (.ppt format) ~intro on new Hipath 3000 v5.0 hardware & Hipath 3800 system variant

-short description Hipath 3000 v5.0

-time schedule (ordering & delivery demo / test systems [new hardware] )

-training sessions and possibilities

-commercial release targets on Hipath 3000 v5.0 per region

III) Hipath 500 (be-i)

See SEBA for product info.

IV) Hipath 1220 :

- On Seba an updated sales presentation has been uploaded

- As indicated in the former info-note, a new system software release is scheduled to become available early 1st quarter 2005. New ordered systems will automatically be loaded with the new system software.

- The new system software will be fully available also on the intranet (can be downloaded for free)

page

2

confidential

HiPath 1220 TimeLine

SW V1.1

• S0 Keypad Protocol• MSN <> S0 assignment• CCBS at S0 Bus• CNIP at S0 Bus• adjustable delay time inc. calls• rhythm each MSN• improved Music-on-Hold• Vanity for Phone book usage• Call transfer using DSS• caller list with names• 100 ext. numbers on DSS keys• extended error reports• actors usable for 2nd ringer• improved phone book import• improved navigation PC tools• Remote ac. w/o MSN check• barred can dial phone book• deactivate escape function

Aug Sep OctSep Oct Nov Dec Jan Feb Mar Apr May Jun JulAugJun Jul

SW V1.2

• larger LCR tables• autom. LCR fallback• temp. MSN assignment• night service key• more procedure keys• continous tone w/o 0• timeout for sensor call• names for groups• fax and answ.-m. info• error history• ext-ext transfer

HiPath Manager• new Basic folder• simple P-P installation• first row fix

Accounting• timer for data retrieving• password protected• Improved installation• ...

2004 2005

Roadmap WBT Hipath 1220 (french version)

http://e-learning.ic.siemens.de/EL1212FR01EL-01/


V) Hipath 1100 : the NEW range of analogue systems & new attractive price setting !!

a) Acceptance test feedback on the Hipath 1100 v5.1 :

Local companies are requested to return the acceptance test feedback (see template in annex) and this not later then 15/10/2004 !!!

b) Extra evaluation units (Hipath 1120 & 1150) & Hipath 1190

� Extra ordered Hipath 1120 & 1150 demo/test systems are scheduled for shipment towards the countries : target = early october; related countries should try to get the acceptance feedback returned beforte 15/11/2004

� The shipment of the country specific Hipath 1190 approval systems is scheduled for 15/10/2004. Approval & evaluation feedback specific on these Hipath 1190 systems and from related countries resp distribution channels is required before 01/12/2004.

c) Market communication plan on Hipath 1100 :

For details on the worked-out market communication plan please contact JL.Devisscher

d) Hipath 1100 v5.2

- as applicable on the Hipath 1220, also on the Hipath 1100 we will get a new system software (v5.2) ~ targetted also to become available early 1st quarter 2005.

- please note also the system software “merger” in-between Hipath 1220 and Hipath 1100 series.

page

3

confidential

HiPath 1100 family TimeLine

2004 2005

SW R5.1

• Message Waiting• VMSe interface• auto SW update• CNIP via S0 Bus• virtual Key Module

Aug Sep OctSep Oct Nov Dec Jan Feb Mar Apr May Jun JulAugJun Jul

SW R5.2

• Merge with V1.1 & V1.2• including 63 feature• USB activation • ISDN Option

Fully flexible – the wide range of the HiPath 1100 family


b. Workpoints

1) OptiPoint 410 economy “plus” = stronger positioning versus competition !!

optiPoint 410 economy plus = optiPoint 410 economy with integrated “mini-switch”

2) optiPoint 420 : a new series of IP-phones to become available in the following months.

page 3CONFIDENTIAL

optiPoint 420 FamilyOverview

economy

economy plus advance

standard

OptiPoint 420 = providing all models of the optiPoint 410 family with self labelling LC displays

This will lead us to the following models:

optiPoint 420 economy

optiPoint 420 economy plus

optiPoint 420 standard

optiPoint 420 advance

Targeted availability : ..Q1-2005 (+/- in sync with the Hipath 3000 v5.0 release)

- OptiPoint 420 series will be marketted in addition to the todays optiPoint 410 series that will remain on the portfolio.

- Pricing info on optiPoint 420 variants will be communicated in december 2004

New IP-workpoints vs Hipath 3000 (4000) communication platforms: Targeted availability can be used on (Y/N)

M2 M3 Hipath 3000 v4.0

Hipath 3000 v5.0

Hipath 4000 v1.0

Hipath 4000 v2.0

optiPoint 410 economy plus nov/04 dec/04 yes yes yes yes

optiPoint 420 economy nov/04 dec/04 no yes no yes

optiPoint 420 economy plus nov/04 dec/04 no yes no yes

optiPoint 420 standard nov/04 dec/04 no yes no yes

optiPoint 420 advance okt/04 nov/04 no yes no yes

3) Profiset 3030 / Profiset 3000 series (analog phones vs Hipath 1100) Profiset 3000 variant and reference number Profiset 3005 mangan S30054-H5790-C005 Profiset 3005 artic S30054-H5790-C006 Profiset 3010 mangan S30054-H5791-C005 Profiset 3010 artic S30054-H5791-C006 Profiset 3020 artic S30054-H5793-C005 Profiset 3020 artic S30054-H5793-C006 Profiset 3030 mangan S30058-H6202-A1 Profiset 3030 artic S30058-H6202-A2


4) Gigaset S2 Professional (M3 target = 12/2004)

Handset Gigaset S2 professional Cordless DECT telephone, for HiPath Cordless Systems

Standards: DECT, GAP

Features on HiPath cordless E/EM, HiPath Cordless Enterprise/Office (& enhancements vs S1 professional)

• Call rhythms for ring tones consistent with HiPath system • Handset with illuminated 6 line graphical display • Handset lock with 4 digit PIN Code • Battery charging while PIN lock is active • Illuminated Handsfree-key • Illuminated MWI-key signaling new messages with comfortable access to

message list • DPS = (DECT Positioning System = A system which allows positioning of

mobile users within HiPath Cordless area)

c. Applications

1. HG1500 v3.0

Release of PDM1 module now also on HG1500/Hipath 37x0 (HXGM3) as of 10/2004 :

� more B channels supported via a single HG1500 module (up to 32 B-channels !)

� stronger positioning vs competition

• supporting VPN functionality : Economic and secure subsidiary networking, connection of teleworkers and external partners: VPNs enabled by means of IPSec encoding and authentication mechanisms and integrated firewall functions. Fieldtrials are in a final stage .. Release info °° will be forwarded within the following weeks.

• °° : functionality release will be country specific !!


2. ComAssistant : a new 3th Party CTI application to be included in your portfolio (?)

HiPath ComAssistant is a communication filtering (integration with outlook) application, which enables users to manage incoming voice and e-mail communication. HiPath ComAssistant is browser-based and offers Computer Telephony Integration (CTI) features such as Click&dial, Call-Logging, lDAP Address Book search and “One-Number-Service.” Additionally, HiPath ComAssistant integrates into the mySAP environment.

page

13

The Leader in Real Time Communications

Simple User Interface Choices –HiPath ComAssistant Web Interface

HiPath ComAssistant allows knowledge workers to strike the difficult balance between never missing a critical communication and creating uninterrupted time to execute high-priority business. Because users define their own communication profile, employees are able to perform at optimal efficiency throughout their business day.

In annex we added a short description on the “ComAssistant” application.

3. Xpressions Compact v2.0 : another extra functionality added & available � “statistics” functionality on auto-attendant services

With the latest sw version : a (1) statistics file is generated in CSV-format per day

The following AutoAttendant events will be recorded per box:

� Number of incoming calls

� Number of selected short dial destinations (0-9)

� Number of direct calls to a HiPath 3000 extension

� Number of calls abandoned while listening to the greeting

Given functionality is available as of 08/2004 !

4. SBL v2.0 / TBL v5.x: changed hardware configurations

Have a look at SEBA for the ordering reference numbers as applicable as of 01/10/2004 for the PC-based voice server solutions on both the SBL v2.x and TBL v5.x


5. Hipath ProCenter Agile v6.0 ~ successful market intro !!

Demo systems ordered a.o. by Egy, Sar, UAE, Tun, Elf, …(demo system conditions were valid till Sept. 17th 2004)

� Do not forget to enrol to scheduled Service Training sessions ! � Please contact Munich Training Institute for more information and enrolment to English Training

sessions or contact your Service Partner : M. Rik Van der Stock � See also SEBA and distributed PIB-CD-Rom (issue 04-2004) for extra product info

“Agile” Description : This new addition to the HiPath ProCenter family is an innovative next generation Contact Centre application with new ground breaking presence functions, which takes advantage of an entire company’s knowledge and experience to increase productivity and customer satisfaction. HiPath ProCenter Agile is optimised for small and medium sized solutions and will work on all Siemens HiPath platforms including HiPath 3000. It has been designed specifically to enable sales and implementation to be carried out by Siemens global network of channel partners. Despite the unique nature of ProCenter Agile and the benefits that will accrue in winning profitable business, it is easy to implement and will work in IP networks, classic telephony networks or mixed environments.

HiPath ProCenter Agile provides enhanced agent facilities by means of a PC based application, designed to complement or replace the traditional Telephone-based functions. Using the Agent Desktop application, agents can control their log on/off & ready/not ready status, monitor queue status, view screen pop information relating to the customer call, initiate and control transfers, consult actions and conferences, enter wrap-up codes and data at call-completion, monitor their own performance statistics and monitor the availability of other team members or Associates.

Agile provides unique presence and collaboration tools such as the Team List and Team Bar to expedite call handling, increase first contact resolution and improve customer satisfaction. Presence information is particularly important for the call centre since it tells the user who in the company is currently available, leveraging the expertise of the entire enterprise. With HiPath ProCenter Agile, all the resources and technical knowledge of a company can be used to answer customer questions more quickly and more efficiently, which reduces frustration for both the agent and the customer, and increases customer satisfaction.

HiPath ProCenter Agile Manager application unifies all administrative and management tools in a single desktop. Included in the Manager desktop is a graphical Design Center, a visual design tool for routing strategies and call and queue processing flows. Also, Agile’s Report Center provides a robust reporting engine with easy to build, customizable visual reporting and built-in trend analysis.

As a complete solution, the HiPath ProCenter Agile application provides caller prompting menus, intelligent yet simple-to-create call-routing strategies, user and group administration tools along with flexible, visual monitoring and reporting capabilities. It is very easy to implement and manage, meeting the special needs of small and medium sized call centres. The user can customise the desktop with easily positioned toolbars and personalise it for his or her individual needs to make it more efficient. Thanks to the application’s user friendliness, anyone can learn it quickly, which eliminates the need for expensive training and allows for faster start-ups.

HiPath ProCenter Agile is suitable for sale to any organisation requiring a voice only call centre solution. A total sale will include hardware, software, services, installation and training. Siemens are able to provide a full turn - key service for implementation, and a full training programme is also available to enable partners to carry out all stages of implementation themselves.


��

Compact 2.0• Reporting/Monitoring

package• Telephony only

��

750

LargeEnterprise

150

MediumEnterprise

32

SmallEnterprise

Agile 6.0*� Intelligent Routing

Telephony Call Center

� Unified visual Design Center for Routing, Queuing and Call Processing strategies

� Presence aware Client Desktop (different user profiles extend usage throughout the Enterprise)

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Entry / Standard /Advance 5.1*� Integrated skills based routing

Contact Center

� Full media suite with unified reporting

� SAP/Siebel CRM ready kits

� Outbound and Multi-side Networking capabilities

� SDK and Partner program

* Number of agents depending on platform

HiPath 3000 HiPath 3000/5000, Hicom 300, HiPath 4000

Active Capacity /Market segment

“CRM” Portfolio / positioning

6. New version available on Hipath Pro Center Compact : HPCC v2.0

In order to complete the Hipath 3000 standard integrated “universal call distribution UCD” functionality we can apply the HPCC application software for the visualisation of the traffic and performance of the UCD agents. �

The combination of visual information, real-time statistics and individually set threshold alarms gives the supervisor a whole new set of real-time tools to manage proactively rather than reactively. Potential problems can be spotted early, individual or team call taker status can be tracked and staffing decisions can be made based on realtime data. If wallboards are connected to the Supervisor workstation, they can be controlled also.

HiPath ProCenter Compact v2.0 : highlights

� Real-time tracking and monitoring of call handling activity and performance across multiple groups

� Monitor Call Distribution, Calls in Queue, Wait Times, Service Levels, Abandon Rates, User Status

� Report Wizard for quick and easy creation of customized historical reports (8 standard historical reports included)

� Real-Time feedback to call handlers via Wallboard Views

Upon the release of the HPCC v2.0 we will automatically phase-out the former v1.x version of the HPCC. An upgrade order position from v1.0 to v2.0 will be available as of mid 10/2004. All related data will be migrated from V1.0 to V2.0 during the setup process. All available licenses of V1.0 will be trasferred to V2.0 as well. The seamless upgrade is possible for installations up to 32 agents.

For extra info on the HPCC v2.0 have a look at the short description and data sheet as available on SEBA.


HPCC v2.0 marketing structure : Reference number Description L30251-U600-B149 HPCC V2.0 CD with Software

L30250-U600-B165 Upgrade HPCC V1.0 to V2.0

L30251-U622-B150 HPCC V2.0 Base Licence

L30250-U622-B162 1 Agent Licence

L30250-U622-B163 1 Supervisor Licence

L30250-U622-B164 Customized Reporting Licence

HiPath 3000

V.24*, LAN or S0

Windows 2000 or XPprofessional

HiPath 3000

V.24*, LAN or S0

Windows 2000 or XPprofessional

HPCC “stand-alone configuration” on Hipath 3000 with “UCD”

Note : Every HPCC v2.0 installation will run for 10 days without any licences e.g. for demo purposes �

With the new marketing structure of HPPC C V2.0 the SW is totally separated from the marketable features. The marketable features itself are fully based on license keys. They can be ordered separately and independeent from each other. As of HPCC V2.0 no feature bundling applies on the marketing structure. We are now also able to provide license accounts within the new license server which can be managed by LC / distribution channel independend from the headquarter. All these mechanisms enables a LC/distribution channel to distribute HPPC C V2.0 in the “package” configs which are required by their local market.

?? Bundling ?? = apetizer on Hipath 3550 & HPCC v2.0 The idea is to provide an "appetizer" package based on a Hipath 3550 with a basic HPCC application pack. incl e.g. 4 agents[monitoring points] at a verry attractive price that would not "do harm" for the marketing of a HiPath 35x0 platform when both products were sold by the LC as a bundle. Please let us know what your thoughts are and give me feedback(see reply sheet in annex) regarding the ideas about bundling the HPCC & Hipath 3550. Your feedback is required (before 10/10/2004)


7. Xpressions v3.0: unified messaging solution (new marketing structure! )

Raising efficiency with the next generation of unified messaging � Telephone, voicemail, fax, mobile, SMS, e-mail - how many different media do your employees

have to keep an eye on at once?

� How many fax messages are forgotten, voicemails not listened to, or SMS messages not registered* quickly enough?

� How many customers complain because nobody calls them back?

� How many e-mails are left unread, because the intended recipients are out of the office?

� How much simpler would everything be, if faxes and e-mails could be received on a mobile phone or voicemail messages on a PC?

Unified Messaging with HiPath Xpressions - Simply communicate

HiPath Xpressions is a HiPath MobileOffice solution that merges voicemail, fax, e-mail and SMS on one standardized platform. Any message can be retrieved from a PC, a landline or a mobile telephone.

HiPath Xpressions provides every employee with their own multimedia mailbox which holds all messages – voicemail, fax, e-mail or SMS – for easy on-screen or telephone management. You can retrieve your messages from any location using a laptop, mobile or landline telephone. An e-mail can be read out on the telephone, a fax can be displayed on the PC or printed at the nearest fax machine and so on. Then you can decide which medium to use for your reply.

With HiPath Xpressions you may never miss an important message again. The familiar Windows user interface makes the application easy to use and no time is wasted learning how to use the various functions. HiPath Xpressions can be configured to automatically present you the message that you define as most important first. Intelligent filters ensure that priority messages get through to you immediately, wherever you are. HiPath Xpressions pushes up productivity and cuts down the stress caused by continually switching between the different media. Customers are happier because their messages are answered more promptly. Collaboration within teams, among remote and service workers is significantly improved and the workflow is sped up. At the same time HiPath Xpressions brings down the cost of administration. HiPath Xpressions can be combined with HiPath Homeworking to create a Real Time Communications solution that guarantees maximum mobility. The combination with HiPath SimplyPhone further increases convenience and simplifies message processing.

Features: � Integration of voicemail, fax, e-mail and SMS on a standardized Windows 2000/2003 platform; � Access to all messages via fixed or mobile telephone, laptop - any time from anywhere in the

world; � Integrated Messaging package for integration of Microsoft Exchange, Lotus Notes etc.; � Modular and scalable client/server architecture; � Seamless network integration; � Link to the existing data processing; � Secure access to all available networks such as ISDN, LAN, Internet; � Intelligent message chaining, exchange of services or deferred transmission for automatic

reduction of charges.

Benefits: � Reduces communication costs; � Improves corporate efficiency; � Accelerates the business processes; � Brings personnel nearer to the customer; � Simplifies communication; � Optimizes the workflow; � Makes employees accessible via all media; � Enterprise is globally available.


HiPath Xpressions New Marketing Structure (available from 15/10/04)

The different requirements to a Messaging System define the marketing structure of HiPath Xpressions.

- HiPath Xpressions Entry – Voice Mail Only System

- HiPath Xpressions Standard – Unified

Messaging System (Voice, Fax, Email)

- HiPath Xpressions Advanced –

Unified Messaging + Full-CTI = Unified Communication.

8. Update vs “Standard / Base server” (ref application platforms):

See annex (on SEBA) for an overview on per application the to be aplied platform

DFS:ICN-BASESERVER BASE SERVER (PY TX 150S2), monit, keyb, W2000 serv, 1G-RAM,

3*36GB & Raid 5

DFS:ICN-STANDSERVER STANDARD SERVER (PY TX 200), monit, keyb, W2000 Serv, 1G-RAM, 3*36GB, Raid 5

DFS:ICNSTAND-FR CLIENT PC FSC Win2000 - FRENCH DFS:ICNSTAND-GB CLIENT PC FSC Win2000 - ENGLISH DFS:ICNSTAND-NL CLIENT PC FSC Win2000 - DUTCH

Data sheets on related (up to date) platforms are stored on SEBA.


2. Sales support

The international success flyer ’HiPath and how the leader in Real Time Communications improved the business of its customers’ may be downloaded here - or ordered (ref number number : A31002-P1200-A510-1-7629)

3. Hipath Partner Net = “SEBA” You can reach the Siemens Enterprise Business Area via the following link: https://enterprise-partnernet.icn.siemens.com Don’t forget to bookmark this link right away.

See table below for an overview on the updates carried out since august 2004

description / doc. type misc. marketing sales service

Hipath 3000 v4.0

-Hipath 3000 v4.0 PNTI (upd) [en] x Hipath 3000 v5.0

-short description [en] x -Hipath 3000 v5.0 hardware/service info x Hipath 1220 -Hipath 1220 sales slides (upd) [en] x

Hipath 1100 v5.1:

-Hipath 1100 v5.1 admin manual (upd) [en] x -Hipath 1100 v5.1 service manual (upd) [en] x

-Hipath 1100 v5.1 PNTI (upd) [en] x

Hipath 3000 UCD & synchronized announcements:

-installation guideline “Next-level” Sync-announcements on Hipath 3000 x

Hipath ProCenter Agile

-customer presentation [fr] x -Agile flash info [en] x

-Agile flyer [en] x -Agile product guide [fr] x

-Agile data sheet [fr] x -Agile installation manual [en] x


Hipath ProCenter Compact v2.0

-HPCC v2.0 data sheet [en] x -HPCC v2.0 short description [en] x

-HPCC v2.0 sales info [en x Xpressions v3.0 ~unified messaging -data sheet XP v3.0 x

XPC v2.0

-installation guide [en] x -product guide [en] x -product presentation (upd) [en] x

ComAssistant v1.0

-ComAssistant data sheet [en] x

description / doc. type misc. marketing sales service


4. Miscellaneous a) questions & answers

Q : how can we implement “synchronous “ announcements on Hipath 3000 (ref UCD application) ? [announcement messages should allways start at the beginning ! no “endless loop” function] A : On SEBA a “service” document has been uploaded giving info on synchronised announcements on Hipath 3000 (using “next level” announcement units) Q : Can we use the XPC v2.0 vs synchronised announcements towards the UCD application on the Hipath 3000 systems ? A : Xpressions Compact based UCD-announcements will be part of HiPath 3000 V5.0.

Q : Does the Hipath 1100 suppport “huntgroups” ? Limitations to be taken in account ? A : Extensions can be grouped in a maximum of 10 UCD-Huntgroups e.g., 780 to 789 in the Standard Numbering Plan. A UCD Hunt-Group (Uniform Call Distribution) is a group of extensions assigned to answer calls destined for a specific number that identifies the group. Internal or external calls are distributed cyclically among the members of a group or among agents. Then they are routed to the extension that has been free the longest. Calls made to a particular extension do not affect the distribution pattern. The calls that are not answered are not rerouted within the group.

Q : External voice mail units on Hipath 1100 ~ supported (is the DTMF protocol the same as on Hipath 1220 ; Hipath 3000; DTMF protocol spec available ?) A : Yes, the protocol supported is only DTMF.

Q : Can we support Internal / External paging on Hipath 1100 ? A : No, it is not supported in current version

Q : Does the Hipath 1100 suppport “automatic redial” ? A : Yes, it is used for external calls.Code #497

Q : Is the feature “account code call” supported on Hipath 1100? What is the number of account codes supported on Hipath 1100 v5.1 resp 5.2 ? (max number of digits in the account code ?) A : functionality is scheduled to become avaialable as of V5.2

Q : Call forwarding on busy : supported on Hipath 1100 ? A : It is available in current version v5.1. Code: *14+extension (act) and #14 (deact)

Q : External voice mail units on Hipath 1100? interfacing via DTMF ?) A : Yes, the protocol supported is DTMF.

Q : Do we have default answering positions on Hipath 1100 ? A : Extension 11 is configured as the default answering extension for HiPath 1120, HiPath 1130, and HiPath 1150. (Extension 101 is the default answering extension for HiPath 1190). If you want calls to ring atadditional extensions, other than the default, you can configure them as “external line attendants”. Any extension can be configured as a second line attendant. In this case it only rings if the default extension does not answer the call within a specified time (see Call Forwarding - No Answer) Q : Is there a “Phone book search” functionality on Hipath 1100 A : With an Alphanumeric Search (see Special System Telephone Functions in the Manual) you can identify and select numbers simply by entering the name assigned to the number. The Individual Speed Dialing Directory is searched first, then the System Speed Dialing Directory, and finally the names assigned to the system extensions in the Internal Numbering Plan.


Q : possibilities versus call cost factor settings on Hipath 1100 A : To show call charges in currency units you must specify a call charge factor. Pulses are multiplied by this factor. A Call Charge unit consists of a pulse sent over a line by a public exchange to provide and display call charge information according to the type of call (local, DDD, International, etc.) and other criteria determined by the carrier. Q : Migration of HG1500 cards versus related Hipath 3000 system version A : in case of a board crash the same cards variants will be changed. E.g. HiPath 1500 V2.0 with HG 1500 V2.0. When replacing a HG1500 v1.0 or HG1500 v2.0 board with a HG 1500 V3.0 board at HiPath 3000 V3.0/V4.0 the customer has to buy the licences he needs again (see sales information HG 1500 V3.0). With HiPath 3000 V5.0 the HG1500 v1.0 or HG1500 v2.0 board are no longer supported. Note : there is a possibility (special procedure) for transfering licences from a HG1500 v2.0 to a HG1500 v3.0 so you can still use the licences of the v2.0 board. Q : What about the IP licenses as by default delivered on a HG1500 v2.0 module when upgrading the system software to a higher version ? A : a HG1500 v2.0, initially delivered with 2 IP licenses, when we upgrade the Hipath 3000 to a higher version, will NOT loose it’s default granted IP licenses Q : Till recently , for a HG1500 v3.0, we also could get the 2 IP licenses for free !? Currently the software & license server no longer "grants" the 2 IP licenses ..; is this an error ? A : As announced since the M2 vs HG1500 v3.0 +/- M07/04 the HG 1500 V3.0 does not provide any default IP-user licenses. Due to problems with our new manufacturer the licenses were granted by mistake. This problem (inconsistency) has been corrected in the mean time.(See also PNTI HG1500 v3.0 on SEBA) Q : we have to know whether a signal is generated and sent to the Hipath ProCenter Agile v6.0 operator whenever an agent overstays on the phone.? A : it is possible. Have a look at the index "alarm/threshold". There are different types : on broadcaster or wallboard (for agent) or in real-time reports (for supervisor). Those alarms will inform the agent or supervisor when e.g. time in discussion reaches a defined limit. Note that agent or manager desktop licence is required for this functionnality, since the alarm appears on user PC (visually or via a sound). Q : Can we upgrade a Hipath ProCenter Compact v1.0 into the new HPCC v2.0 ? A : HiPath ProCenter Compact V2.0 will be released shortly and will cover all features of HiPath ProCenter Compact V1.0. (Therefore it was decided to start the phase out process for V1.0 early to keep the overlap of these two versions as short as possible). A (low cost) upgrade order position from V1.0 to V2.0 will be available. Former available licences like agents or supervisors on V1.0 will be transferred to V2.0 without any extra cost for the customer. Q : Can we use “repeaters” on the Hipath 3000 cordless office application & configurations? A : No ; the repeator units are only applicable in a consumer, single base station Gigaset configuration – not supported/released in combination with Cordless Office Base Stations


b) service notes / info vs new software releases

New software released recently on :

Tapi 120 v2.0

OptiClient 130 v4.0

ESL 16i & 48i v4.2

HG1500 v3.0

Hipath 3000 v3.0 & Hipath 3000 v4.0

Hipath 3000 Manager E / C v4.0

Hipath 500 v2.0

Hipath 1100 v5.1

Contact your service partner within the organisation to get some more details on the tackled issues.

c) product phase-outs

- HPCC v1.0 : with the release of HPCC v2.0 and with immediate effect ~HPCC v1.0 will no longer be delivered ~M4 = phase-out process will be initiated 10/2004

(All new orders and deliveries to be based on HPCC v2.0)

-optiPoint Handset v1.0 (ref optiClient 130) ~ M4 = phase-out process will be initiated 10/2004

� Because certain components of this product are no longer available it will no longer be possible to manufacture optiPoint handset V1.0

� ICN decided not to develop a successor product itsself, but to announce / recommend OEM products..

� A list with recommend headsets and handsets (that have been tested successfully) with optiClients will be distributed withion the following weeks.

-ESL xxi v4.x ~ M4= phase-out process will be initiated 10/2004

With the market intro of the Hipath 1100 v5.1 the phase-out process of the ESLxxi can/will be initiated.

-Gigaset S1 professional : with the targetted release of the S2 professionalin 12/2004, the S1 is scheduled for phase-out in 03/2005


5. Training sessions � Have a look at SEBA for WBT’s (ppt format) on :

o Hipath 1220 v1.x

o Intro Hipath 3000 v5.0

� Web based training sessions on Hipath ProCenter Compact v2.0 are scheduled; for details contact your service manager.

� Contact your service manager for further info on specific training sessions at TI’s and or in the region.

� please find in annex current information about the planned HiPath ProCenter trainings offered by the Munich Training Institute. Feel free to enrole to those you are interested in. For further course descriptions please refer to the Intranet portal of the Training Institute https://icnti.mchh.siemens.de/siemucicn/search.jsp Additionally, the next SDK course is currently scheduled for the week from 15 till 19 November 2004.

6. Annex’s (feedback required per distribution channel !!) topic description Annex vs

SEBA Hipath 1100 v5.1 Acceptance / evaluation feedback

n

ComAssistant Short description

y

ProCenter training session

Overview on scheduled training sessions at the TI-München n

Bundling of Hipath 3550 & HPCC v2.0

Should we introduce an HPCC appetizer “package” based on a Hipath 3550 & the basic HPCC v2.0 application

n

From ICB EM / MPP1 G.Theuwissen / K.Verspecht / N.Cras / W ... · d) Hipath 1100 v5.2 - as...

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