From formal to informal learning and back: extending the portfolio of L&D units

From formal to informal learning and back: extending the portfolio of L&D units

Discover Social Learning

06.02.2014

Dr. Christoph Meier

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Extending the L&D portfolio …

2 06.02.2014

© scil All rights reserved. Dr. Christoph Meier 3 06.02.2014


Good practices in integrating managers / leaders in training designs (goal definition, in-program backing, transfer coaching etc.)

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Dr. Christoph Meier 4 06.02.2014

After action reviews Team meetings Project review meetings Lunch & learn Reflective teams ... Bar camps & jams

Expert networks Communities of practice ...


The extended L&D portfolio



The relevance of social media


Standard & extended training programs e.g. onboarding program: online videos, serious games, eBooks, company-specific-apps, curated open contents (OER), team assignments & peer-feedback via wikis, expert input via VC, weblogs als learning journals, …


The relevance of social media


Performance support & networking services: - Expert talks & demos via VC - ePortfolios for reflecting, sharing & peer coaching - Moderation of expert groups / wikis / YouTube channels - Guidelines & coaching related to - enterprise community management, - internal & external collaboration via social media plattforms, - individual knowledge management


The extended L&D portfolio


Current movement of attention

Building on informal learning


From informal to formal learning


Community management (guidelines & best practices) (Personal) Knowledge creation methods & techniques

Facilitation / moderation of meetings, sessions & workshops (Peer) Coaching (guidelines & best practices)

Large scale training

Trainingservices

Performancesupportservices

Transfersupportservices

Services related to (team) collaboration & knowledge exchange

feeds into

feeds into


From informal to formal learning: an example


Project team working on a new product / procedure (e.g., dental insurance, surface finishing process)

Small scale training of pilot / field / production units

Large scale roll out of training

design, roll out & delivery of training drawing on workshop designs & workshop resources

support with use of collaboration platforms, facilitation of communities etc.

support with creation of micro articles, visuals, etc.)

support with action reviews & documentation of learnings

workshops & how to-sessions with experts

(peer) coaching

• work aids • guidelines • checklists • manuals • etc.

designed problem sets

exercises FAQs etc.

feeds into feeds into


Issues for discussion

› Is the approach "informal -> formal" relevant for L&D at CS? › Putting this approach into practice:

› What does this require in terms of mandate for L&D? › What does this require in terms of collaboration between L&D and

business units? › What does this require in terms of competences on the part of

learning professionals? › What are risks involved in putting this approach into practice?



Dr. Christoph Meier swiss centre for innovations in learning (scil) Universität St. Gallen Mail: [email protected] Tel.: +41 71 224 7595

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From formal to informal learning and back: extending the portfolio of L&D units

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