Institutional Readiness for Online Workforce Development Partnerships
From Competition to Collaboration: Partnerships in Online Lending · 2016-05-31 · From...
Transcript of From Competition to Collaboration: Partnerships in Online Lending · 2016-05-31 · From...
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• Noah Breslow, CEO, OnDeck
LendIt | April 12, 2016
Noah Breslow, CEO, OnDeck
LendIt | April 12, 2016
From Competition to Collaboration:
Partnerships in Online Lending
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Agenda
2
Evolution of
Online Lending
Partnerships
in Online Lending
Looking
Ahead
?
How has the online
lending industry
evolved in the last
few years?
Are innovators and
incumbents better
off working
together?
What industry
changes are likely in
the future?
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Evolution of Online Lending
3
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Marketplace Lending: Three Phases of GrowthEarly platforms had to contend with the Great Recession and low awareness
4
Low
Awareness Skepticism Stampede
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
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Stampede – Innovator PerspectiveExplosion of FinTech funding has made all marketplace lending categories more crowded
5Image Credits: Citi Digital Disruption Study, Orchard Lendscape 2016
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Stampede – Incumbent PerspectiveWave of digital disruption will substantially impact traditional banking revenues over the next 10 years
6Image Credits: Citi Digital Disruption Study
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The Stampede Puts Pressure on Both Innovators and Incumbents
7
Incumbents
• Grow/preserve market share
• Improve customer experience
• Expand product offering
• Validate growth/tech orientation
Innovators
• Grow market share
• Leverage proprietary data
• Control acquisition costs
• Validate company/category
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Partnerships in Online Lending
8
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© Copyright 2014 OnDeck. All rights reserved. Confidential & Proprietary
Incumbent Models for Entering Online Lending
9
Build Buy Partner
PROS
CONS
Proprietary
Expensive, time-consuming
Control over already-built
platform
Expensive, integration risk
Leverage existing platform,
time / cost to market
Shared control and substantial
coordination required
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Why Innovator / Incumbent Partnerships are Happening
10Source: “The Brave 100: The Battle for Supremacy in Small Business Lending.” Frank Rotman and Oliver Wyman. October 2015.
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Notable Partnerships to Date
11
Non-Bank Partnerships Bank Partnerships
• Provide complete solution for partner’s
customers
• Accelerate sales of another product
• Serve historically unmet need of
bank’s customers
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Partnership Models for Online Lending
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Referral
“Platform
Only”
“As A Service”
Incumbent Innovator
Marketing
Sales
Underwriting
Funding
Revenue
Model
Marketing
Sales
Underwriting
Technology
Marketing
Funding
Sales
Underwriting
Incumbent earns
referral fee
Innovator earns
platform licensing
fee
Innovator earns
origination and
servicing fees
Funding
Servicing
Servicing
Technology
Servicing
Technology
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© Copyright 2015 OnDeck. All rights reserved.
Partner Spotlight: OnDeck & Chase “Lending as a Service” Model
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Back End: Integration
Chase’s Business
Banking deposit
and lending
platform
OnDeck
tech platform
and OnDeck
Score®
Front End: Funding in a Few Clicks
• Customized offers based on bank data
• Real-time approvals
• Same or next-day funding
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Debunking Partnership Myths
14
Customer Profile:
Compliance:
Security:
Customer Experience:
Regulator Perspective:
Myth Reality
• Customers are choosing online lenders first
• Appropriate for both well-served and underserved markets
• Online lenders comply with myriad federal & state laws
• Partnerships must pass muster with banking regulators
• Partnerships can be constructed to silo personal information
• Platforms are investing in data security and fraud prevention
• Seamless customer experience, either through co-branded
referrals or a white-labeled integration
• Great service can be provided via online/mobile channels
• OCC: “We are making certain that institutions with federal charters
have a regulatory framework that is receptive to responsible
innovation along with the supervision that supports it.”
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Incumbents Care Deeply About Their Customers… but so Do Innovators
15
response
workrate
loan professionalapplication interest
thing
funding process easy ease company
businessfast service
deck simple
excellent betteritquick
timerep
customer great
customer servicegood
lower
experience speedhelpful
help
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5 Things to Look for in a Marketplace Lending Partner
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Financial Stability1
Technology Prowess
Regulatory Compliance
Proven Credit Model
Blue-chip Customer Experience
2
3
4
5
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Looking Ahead
17
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Marketplace Lending: Three Phases of Growth…
18
Low
Awareness Skepticism Stampede
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
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Leading to a Fourth Phase: Shakeout & Mainstream Adoption
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• Total number of marketplace
lenders may decrease
• Scaled/viable marketplace
lenders to continue growing
• Traditional lenders to increase
participation
• Consumer adoption continues to
trend up
Image Credit: 2003 Dent Foundation. Smart Business “Life Cycle Metrics”.
Innovation
Growth Boom
Shake-out
Maturity
Boom
10%
50%
90%
The Industry Life Cycle
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Surviving the Shakeout Phase
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Stability Scale Partner Prowess
• Financial profile
• Credit performance
• Access to capital
• Growth discipline
• Cost benefits
• Virtuous cycle
• Consolidator option
• Reach scale faster
• Better data / decisions
• Regulatory support
• Proven solution
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Looking Ahead to LendIt 2020
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• Banks increase rate of branch
closures
• Complex transactions / relationships
move out of the branch
• Non-bank tech companies become
bigger players in financial services
• Online lenders power much of this
through partnerships
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