From card to eCard - Boussias Conferences · From card to eCard Andreas Marneris Head ofCards...
44
17 th Bank Management Conference 2019 From card to eCard Andreas Marneris Head of Cards Issuing & Loyalty
Transcript of From card to eCard - Boussias Conferences · From card to eCard Andreas Marneris Head ofCards...
17th BankManagementConference 2019
From card to eCard
Andreas MarnerisHead of Cards Issuing & Loyalty
Digital: A Customer Journey!
Banks that embrace digital transformation
leadthe market
globally2 3
only
12%go digital
CostEfficiency
RevenueGrowth
CustomerLoyalty
ImprovedExperience
Digital Sales
Eurobankembraces the new era
Digitizedservices Less
workload
“Empowering the role of Branches;we are moving towards a new era that allows gradual release of skilled human resources to take on a new more consultative role”
Now
The Future
Assistance Trust Future
Listen to Customers
Change
Online Products
Car Insurance
Time Deposit
Credit & ePrepaid Card
POS
Account
eTransactions
Eurobank eCard
Putting the Customer First
eBanking login
Choose
Wizard Tool
Next Best Card Proposal
Time & Docs Required
Pre FilledApplication
Minimum Docs Required
Verification
Real Time Notification
Instant Approval
Online Agreement
eSignature
> 10% of new production
Eurobank Mobile Experiences
Eurobank Wallet
Experience I
Eurobank Wallet
Trend? Tool?Experience
Safe
Easy
More thana wallet
POS
Fast Simple Accurate
Geolocation
Experience II
Tailor-made €pistrofi Loyalty Offers
Full Control
Customizable Features
Experience III
Your Finance Hub
You want the best
We made it
