Global Reseller Program

Enable companies of all sizes to provide exceptional support for their

customers

Customer Support Refreshingly Easy

Freshdesk

50,000 customers in 140 countries

3

● Multi-channel support: Email, Phone, Chat, Website and Social Media

● Fully customizable Self-Service Portal with Knowledge Base & Forums

● API and Integrations

● Email + Excel● Home-grown solutions

● Any company that offers customer support

● Freshdesk’s customer base ranges from one-person startups to large enterprises such as 3M and Macmillan

● Deep integration with Google Apps● Affordable & flexible pricing● Simple yet powerful UI● Gamified helpdesk

Price : Plans from $19/agent/month to $79/agent/month

Key Features Competition

Key Differentiators Verticals

Freshdesk: Product overview

Deliver exceptional customer service with Freshdesk

● ITIL-ready helpdesk with Incident, Problem, Change, Release and Asset Management

● Fully customizable Self-Service Portal with Knowledge Base and Service Catalog

● API and ready integrations with third party apps

● Cloud-based IT helpdesk software● Open Source Software

● Education, Telecom, IT Consulting● Deep integration with Google Apps● Affordable & flexible pricing● Simple yet powerful UI● Self-Service

Price : Plans from $29/agent/month to $79/agent/month

Key Features Competition

Key Differentiators Verticals

Freshservice: Product overview

Online IT helpdesk - ITIL with a Fresh twist!

Freshdesk + Google Apps

Get deeper insights on how your customers use your

support portal

Schedule every event and be on track withGoogle Calendar

Attach and share documents from your Google Drive while

responding to tickets in Freshdesk

Contact your customers directly

from Freshdesk through Google Hangouts

Sign in to your helpdesk directly from Google Apps

with Single Sign On

Keep all business contacts across your entire team’s

Gmail in sync

Deeply integrated with Google Apps ecosystem

Who are Freshdesk’s resellers ?

● Size: 1-man to over 500 employees.● Sell complementary products ( SaaS based ) or complementary

serviceso Google Apps, Nimble, LogMeIn, Dropbox etc.o Customer Support, Social Media consulting, MSPs, VARs, CLoud /

Solution Providers etc.● Add value (and therefore differentiate themselves from direct sales)● Local language proficiency (In non-English Markets)● Custom development (Freshplugs/Freshthemes/API/Freshapps)● Scope: Prospecting --> Deal closure --> Implementation --> Level 1

supportJoin our global community of

resellers

"We highly rate Freshdesk for its user-friendly interface and smooth integration with Google Apps. This brings an enormous advantage to accelerate user adoption and deployment cycles with our Google Apps customers.”

Philippe BonnemainsCo-Founder, CIRRUSEO - France

Google For Work Partner - Premier

Reseller Perspective

Freshdesk Reseller Network

21 24

4

32

710

…. and counting everyday!

Freshdesk Reseller Network

Global 3-Tier Program

Global 3-Tier Program

● Recommend the best-of-breed product to your customerso Freshdesk called out as a leader in G2crowd grid for helpdesk

solutions● Agile product development● Level of support

o Your channel manager is just a “Hangout away”o 24x7 email support. 24x5 phone supporto Latest product updates and roadmap posted on reseller portal

● Freshdesk product suite: Grow with Freshdesk

More reasons to partner with Freshdesk

Reseller Portal

Dedicated Landing Page

Newsletter

Thank You!