Freshdesk reseller program

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    13-Apr-2017
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Transcript of Freshdesk reseller program

Global Reseller Program

Enable companies of all sizes to provide exceptional support for their customers

Customer Support Refreshingly Easy Freshdesk

50,000 customers in 140 countries#

Multi-channel support: Email, Phone, Chat, Website and Social MediaFully customizable Self-Service Portal with Knowledge Base & ForumsAPI and Integrations

Email + ExcelHome-grown solutionsAny company that offers customer supportFreshdesks customer base ranges from one-person startups to large enterprises such as 3M and MacmillanDeep integration with Google AppsAffordable & flexible pricingSimple yet powerful UIGamified helpdesk

Price : Plans from $19/agent/month to $79/agent/monthKey FeaturesCompetitionKey DifferentiatorsVerticalsFreshdesk: Product overview

Deliver exceptional customer service with Freshdesk

ITIL-ready helpdesk with Incident, Problem, Change, Release and Asset ManagementFully customizable Self-Service Portal with Knowledge Base and Service CatalogAPI and ready integrations with third party appsCloud-based IT helpdesk softwareOpen Source SoftwareEducation, Telecom, IT ConsultingDeep integration with Google AppsAffordable & flexible pricingSimple yet powerful UISelf-Service

Price : Plans from $29/agent/month to $79/agent/monthKey FeaturesCompetitionKey DifferentiatorsVerticalsFreshservice: Product overview

Online IT helpdesk - ITIL with a Fresh twist!

Freshdesk + Google Apps

Get deeper insights on how your customers use your support portalSchedule every event and be on track withGoogle CalendarAttach and share documents from your Google Drive while responding to tickets in Freshdesk

Contact your customers directly from Freshdesk through Google HangoutsSign in to your helpdesk directly from Google Apps with Single Sign On

Keep all business contacts across your entire teams Gmail in sync

Deeply integrated with Google Apps ecosystem

Who are Freshdesks resellers ?Size: 1-man to over 500 employees.Sell complementary products ( SaaS based ) or complementary servicesGoogle Apps, Nimble, LogMeIn, Dropbox etc.Customer Support, Social Media consulting, MSPs, VARs, CLoud / Solution Providers etc.Add value (and therefore differentiate themselves from direct sales)Local language proficiency (In non-English Markets)Custom development (Freshplugs/Freshthemes/API/Freshapps)Scope: Prospecting --> Deal closure --> Implementation --> Level 1 support

Join our global community of resellers

"We highly rate Freshdesk for its user-friendly interface and smooth integration with Google Apps. This brings an enormous advantage to accelerate user adoption and deployment cycles with our Google Apps customers. Philippe BonnemainsCo-Founder, CIRRUSEO - FranceGoogle For Work Partner - Premier

Reseller Perspective

Freshdesk Reseller Network

2124432710

. and counting everyday!

Freshdesk Reseller Network

Global 3-Tier Program

Global 3-Tier Program

Recommend the best-of-breed product to your customersFreshdesk called out as a leader in G2crowd grid for helpdesk solutionsAgile product developmentLevel of supportYour channel manager is just a Hangout away24x7 email support. 24x5 phone supportLatest product updates and roadmap posted on reseller portalFreshdesk product suite: Grow with Freshdesk

More reasons to partner with Freshdesk

Reseller Portal

Dedicated Landing Page

Newsletter

Thank You!