FREQUENTLY ASKED QUESTIONS - ReadyRosie · FREQUENTLY ASKED QUESTIONS Please contact our support...
Transcript of FREQUENTLY ASKED QUESTIONS - ReadyRosie · FREQUENTLY ASKED QUESTIONS Please contact our support...
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FREQUENTLYASKEDQUESTIONS
ACCESSFORTEACHERS
• HowdoteachersgetaccesstotheReadyRosiedashboard?• IneverreceivedawelcomeemailfromReadyRosie,whatshouldIdo?• Iforgotmypasswordorwanttochangeit?• I’mloggedin,butwheredoIfindReadyRosieShare?
ACCESSFORPARENTS
• HowdoparentsregisterforReadyRosie?• HowdoIaddparentstomyReadyRosieShareclassroom?• WhatdoparentsgetwhenIaddtheminReadyRosieShare?• Howdoparentschangetheirpassword?• Doparentsneedtobeloggedintoviewtheirvideos?• Doparentshaveaccesstotheentirevideolibrary?
ADDINGUSERS
• HowdoIaddparentstomyReadyRosieShareclassroom?• WhatdoparentsgetwhenIaddtheminReadyRosieShare?• Whydoesitsay“InviteNotAccepted”onsomeofmyusersinReadyRosieShare?• Howdoparentschangetheirpassword?
CREATINGPAGES/MESSAGESADDINGTRANSLATIONSANDCREATINGPAGESFORSPANISHUSERSSHARINGPAGES/MESSAGESSCHEDULINGPAGES/MESSAGESREADYROSIEDATA
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ACCESSFORTEACHERSHowdoteachersgetaccesstotheReadyRosiedashboard?ParticipatingReadyRosieShareschooldistrictssendteachernamesandemailaddressestotheReadyRosieteamtogetaccess.ThoseteachersaregivenadministrativeaccesstoReadyRosieShareandaresentaWelcomeEmailfromReadyRosiegivingthemaccessandexplaininghowtologin.Ifyoudon’thaveaccesspleasecontactyourdistrict’sReadyRosiecoordinatorformoreinformation.IneverreceivedawelcomeemailfromReadyRosie,whatshouldIdo?ItcouldbethattheReadyRosieteamwasnotgivenyournameandemailaddressfromyourschooladministrator.Youcancheckwithyourdistrictadministratororyoucanemailinfo@readyrosie.comifyouhaveadditionalquestions.Iforgotmypasswordorwanttochangeit?Ifyouforgotyourpasswordorwanttochangeit,followthesesteps:
• Gotohttps://readyrosie.com/andclickontheLOGINbutton• Atthebottomoftheloginbox,thereisalinkfor“Lostyourpassword?”–clickthat• Youcanrequestanewpasswordatthatpoint.
I’mloggedin,butwheredoIfindReadyRosieShare?IfyouarealreadyloggedintotheReadyRosiewebsite,clickonthe“Dashboard”linknearthetoprightofthescreen.IfyouhaveadministrativerightsinReadyRosieShare,thatwilltakeyoutotherightplace!ACCESSFORPARENTSHowdoparentsregisterforReadyRosie?ParentsconnectedtoateacherusingReadyRosieShareareaddedbythatteacher(seenextquestiononhowtodothis).Schooldistrictsthatarealsotryingtoreachparentsandfamilieswhoaren’tconnectedtoaformalclassroomorteacherusingReadyRosieSharecanencouragethosefamiliestosignupusingourstandardregistrationpage-https://readyrosie.com/register/HowdoIaddparentstomyReadyRosieShareclassroom?WhileinReadyRosieShare,simplyclickontheUserslinkandthenclicktheADDbutton.You’llneedtoknowsomebasicinformationabouttheparent,includingtheirdeliverypreference(email,text,orboth)andlanguagepreference.Tohelpyougatherthatinformation(ifyoudon’talreadyknowit),wehavesomeletterstoparentsinEnglishandSpanishyoucanuse.Youcanalwayseditaparent’sinformationatanytime.Ifaparentchangestheiremailorcelloranythingelse,youhavecompletecontrolovertheinformationcontainedinReadyRosie.Justclickonthe“Edit”buttonforthatuser.
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WhatdoparentsgetwhenIaddtheminReadyRosieShare?OnceyouaddaparenttoReadyRosieShare,theyaresentanautomaticemailortext(dependingonthedeliverypreferenceyouchoosewhenaddingthem)welcomingthemtoReadyRosie.Theemaillookslikethis(itisinSpanishforusersmarkedwithaSpanishpreference)andasksthemtoaccepttheinvite.Theiruserblockwillshow“Invitenotaccepted”onReadyRosieShareuntiltheyacceptyourinviteandcreatetheiraccount.
Howdoparentschangetheirpassword?Ifyouforgotyourpasswordorwanttochangeit,followthesesteps:
• Gotohttps://readyrosie.com/andclickontheLOGINbutton• Atthebottomoftheloginbox,thereisalinkfor“Lostyourpassword?”–clickthat• Youcanrequestanewpasswordatthatpoint.
Doparentsneedtobeloggedintoviewtheirvideos?ThisdependsonhowtheReadyRosiecontentissharedwiththeparent.Ifaparentisgettingtheweeklymessagesenttotheiremail,whentheyclickonavideointhebodyoftheemail,ReadyRosiewillallowthemtoviewthatvideowithoutbeingloggedin.Butbecausewenowallowyourcustompagestobesharedanywhere(includingonsocialmedia),viewingthevideosthroughthosesharedpageswillrequiretheparenttobeloggedin.Aparentmustalsobelogged-ininordertoexploreourentirevideolibraryandusethe“Wedidit!”button.Thisallowsthemtokeeptrackoftheirprogress,earnbadges,andexploremorevideos.Aparentmustalsobelogged-ininorderforyoutoknowwhichvideostheyhavewatched.Forallofthesereasons,weencourageallparentstologintoReadyRosiefromalltheirdevicessothataccessingallofourcontentissimple,easy,andfuntouse.Doparentshaveaccesstotheentirevideolibrary?Yes!Parentsmustbeloggedintoaccessandsearchourentirevideolibrary.Thelibraryisaccessibleonanydeviceandparentscanalsodownloadoursmartphoneapp.
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ADDINGUSERSHowdoIaddparentstomyReadyRosieShareclassroom?WhileinReadyRosieShare,simplyclickontheUserslinkandthenclicktheADDbutton.You’llneedtoknowsomebasicinformationabouttheparent,includingtheirdeliverypreference(email,text,orboth)andlanguagepreference.Tohelpyougatherthatinformation(ifyoudon’talreadyknowit),wehavesomeletterstoparentsinEnglishandSpanishyoucanuse.Youcanalwayseditaparent’sinformationatanytime.Ifaparentchangestheiremailorcelloranythingelse,youhavecompletecontrolovertheinformationcontainedinReadyRosie.Justclickonthe“Edit”buttonforthatuser.WhatdoparentsgetwhenIaddtheminReadyRosieShare?OnceyouaddaparenttoReadyRosieShare,theyaresentanautomaticemailortext(dependingonthedeliverypreferenceyouchoosewhenaddingthem)welcomingthemtoReadyRosie.Theemaillookslikethis(itisinSpanishforusersmarkedwithaSpanishpreference)andasksthemtoaccepttheinvite.Theiruserblockwillshow“Invitenotaccepted”onReadyRosieShareuntiltheyacceptyourinviteandcreatetheiraccount.
Whydoesitsay“InviteNotAccepted”onsomeofmyusersinReadyRosieShare?Whenyouaddaparent,wesendthemawelcomeemail/textinvitingthemtoaccepttheinvitationtojoinReadyRosie.Whentheygetthis,theycanclickonthe“AccepttheInvitation”buttoninordertocreateapasswordandlearnmoreaboutReadyRosie.Youwillseethatmessageuntiltheparenthasfollowedthesesteps.Howdoparentschangetheirpassword?Ifyouforgotyourpasswordorwanttochangeit,followthesesteps:
• Gotohttps://readyrosie.com/andclickontheLOGINbutton• Atthebottomoftheloginbox,thereisalinkfor“Lostyourpassword?”–clickthat• Youcanrequestanewpasswordatthatpoint.
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CREATINGPAGES/MESSAGESYouareabletocreateanunlimitednumberofcustompageswithcustommessagesandhand-selectedReadyRosievideosforanynumberoffamilyengagementpurposes.Here’showitworks:
Togetstarted,clickonPagesandthen“CreatePage”
Giveyoupageashorttitleandcreateyourcustommessage
Clickthisbuttontoaddyourvideostoyourpage.
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Searchforvideosbytitlesorcategories.Youcanalwaysclicktowatchthevideotomakesureitistheonesyouwant.
Simplydragyourdesiredvideooverintoyourpage.
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AlwaysSAVEyourpagealongtheway!
Nowthatyouhavecreatedacustommessage,clickonactionsandletusknowwhatyouwanttodowithit.
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ADDINGTRANSLATIONSANDCREATINGPAGESFORSPANISHUSERSReadyRosiecontentisinEnglishandSpanish.InorderforyourSpanish-speakingfamiliestoseeyourcustommessagesandrecommendedvideosintheirhomelanguage,we’veprovidedatranslationfunctionforeachpagethatyoucreate.InorderforyourSpanish-speakingfamiliestogetyourmessagesandvideosinSpanish,twothingsmustbeinplace:
• Thosefamiliesmustbenotedas“Spanish”inthelanguagefieldwhenyouaddthemasauserinReadyRosieShare.
• Youmustaddatranslationforeverypageyoucreate–thisiswhattellsthesystemtosendthetranslatedmessagesandSpanishversionsofthevideostoyourparentsthatareregisteredasSpanish-speakingusers.
Here’showitworks…
Aftercreatingapage,clickACTIONSandADDTRANSLATION
EithertranslatetheTitleandMessageyourselforclickontheGoogleTranslatebuttontodoitautomatically.ClickADDTRANSLATION.
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SCHEDULINGPAGES/MESSAGESOneofthemainwaystousethecustompagesyoucreateistoschedulethemtogoouttoyourfamiliesinaweeklymessage.Theseweeklymessagesgoouttoalltheusersyouadd.IMPORTANT:ReadyRosiesendsoutweeklymessagestoyouruserseveryMondaybyemailortextmessage.Youcanscheduleyourpagesasfarinadvanceasyou’dlike,butyoumustscheduleyourpagesbymidnightontheSundaypriortotheMondaywhenyouwantittogoout.Feelfreetoscheduleyourweeklymessagesinadvance!Here’showitworks…
Aftercreatingapage,clickACTIONSandSCHEDULE
Simplychoosetheweekyou’dlikeyourmessagetogooutandclickSCHEDULE
ClickonMyScheduleonthelefttoseeallyourscheduledmessages.
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SHARINGPAGES/MESSAGESInadditiontoschedulingweeklymessages,youmaywanttosharepagesyoucreateinotherwaysaswell.Thinkaboutallthewaysyoualreadyormaywanttocommunicatewithyourparentselectronically–perhapsyou:
• haveablogforyourfamilies• createregularemailnewsletters• connectwithyourparentsthroughFacebookorTwitter• wanttosuggestsomevideosforaparticularparentinordertoalignwiththeneedsoftheir
childWhenyoucreateapageinReadyRosieshare,itessentiallycreatesacustomwebpage.ThiswebpagehasauniqueURLthatyoucanusetoshareinanumberofways.
Aftercreatingapage,clickACTIONSandSHARE
Aboxwillappearwiththepage’swebaddress.Ifyoucreatedatranslationforthispage,youcanselectwhetheryouwanttheaddressfortheEnglishversionortheSpanishversion.Simplycopythelinkandshareithoweveryouwant.
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READYROSIEDATAWithReadyRosieShare,younowhaveaccesstodataastohowyourfamiliesareusingthisresource.Youareabletoseewhichvideosyourparentshavewatchedbyclickingon“Stats”foranyofyouruser.YouwillseethenumberofvideostheyhavewatchedoutoftheonesyousharewiththemintheirweeklymessageaswellasallofthevideostheyhavewatchedsincebeingaddedasaReadyRosieuser.Pleasenote:inorderforyoutoseedataforyourfamilies,twothingsmusttakeplace:
• Yourparentsmustbeloggedin.Wearenotabletotrackuserswhoaren’tloggedin.PleaseencourageyourparentstologintoallthedeviceswheretheywillbeusingReadyRosie.
• Wecountavideoasviewedwhenaparenteitherwatchesthevideoorclicksonthe“WEDIDIT!”buttonbesidethevideo.
Youcanseeuserdataintwoways:byclickingonSTATSofthatuserandbyclickingontheSHOWTABLEbuttontoseestatsofallusersatonce.